Carlsbad UPS store 0005 on El Camino Real has the best customer service. Bethany and Shane are constantly smiling and it makes me wonder what they are up to! Whenever I go into this store in a lousy mood Bethany's smile is contagious and I find myself leaving in a better mood than when I came in. Excellent customer service! Quick, efficient and respectful customer service even while some customers are standing around bitching much about nothing. Love this store and I am in there alot! Z read more

I have been coming to this store for years. Abe and his staff, especially Maverick - are always kind, professional and respectful to their customers. I actually live out of the direct area of this location now, with another store closer to me for this type of service, but continue to come to this store to give them my business. Through the years, I have seen irate and grouchy customers, possibly having a bad day for whatever reason, being unkind and even downright inappropriate to the Abe and/or his staff, and have NEVER seen them handle anyone with anything other than grace, and professional courtesy. I like to spend my money where it matters, and thank those who give good service, not just give my business to a "location" because it's convenient. So, I am writing this review, after visiting them yet again, as an encouragement to this particular location and the staff. Abe, thank you for the way you approach your business. We notice it, even if we don't always tell you. But your team and you deserve to be told. |Best regards - Kathy read more

Abe and his staff go out of their way to greet customers when they arrive. We chose the location for my business mailbox because of convenience. We stay because of the variety of services: Notary, Printing, Package Shipping (UPS or Parcel Post), package packing. At a time in our country when businesses are aloof and service is less than stellar, this reminds us of how a little humanity goes a long way. Their success is not only based on services provided but how they provide the services! Keep it up Abe and Team! read more

Abe Albanna, the owner and notary was very kind. We needed a notary for my husbands work documents. He went the extra mile and called for assistance so we could get some information about where and how we could get this I-9 document notarized. We appreciate this and will definitely be returning there for anything else we may need. read more

I came in so stressed and anxious, because I needed to mail out a visa application ASAP. Abe was phenomenal! Amazing customer service, I explained to him all the details under which my visa application needed to be mailed and returned and he knew exactly what to do. Really put my worries to ease. He was thorough, efficient, and so friendly. Thanks Abe! read more

I dont know if the management has changed hands but I have used this store for years. up until a couple of months ago employees have left and service has bottomed out. long lines for simple processes etc. a year ago I gave them a 5star rating because they were stupendous during the pandemic and beyond, but no longer. don't know what happened but the owner needs to take a hard look at their store. read more

Thanks Abe for making the process so simple and being so pleasant. I really appreciate that I could go in and out with no problems!

I love love love love this UPS. Who else actually LOOKS FORWARD to mailing their stuff? But it is hands down the friendliest, quickest, bizarrely fun store with amazeballs employees. It actually makes the neighborhood feel like a neighborhood ^_^ I will miss this place like whoa when I move read more

Fast and efficient. I got a business mailbox here, and Abe was awesome and very kind!

Abe, the owner was great! Super sweet, helpful and funny! He notarized our documents and then shipped overnight! Quick and easy! We'll be back Abe! Thank you! read more

Had work across the street at 930 am on a Saturday and stopped by this ups store before. The sign said they opened at 9 am on Saturdays and they did just that. Gentleman who seemed to have owned it was super nice and I told him I was running late for work so he offered to take my box and tape it with the shipping label for me. He took care of me in less than 30 seconds, talk about service! Will def make this my home ups store. read more

Abe thank you for your awesome customer service and taking my amazon returns so quickly! I defiantly will be back and thank you again !

Abe is so quick, friendly and easy to work with. Thanks for making the process so easy!! See you next time :)

When I asked about their mask policy, she was EXTREMELY rude, and refused to tell me their policy and suggested I speak with corporate. When I asked if she, or anyone else in her store wears one, she hung up. BTW, California has a current mask mandate. Next stop? Complaint to Dept of Public Health. read more

Went in today to see what all the fuss was about. I was treated well by the owner. You know, the bald one everyone keeps talking about? He was cool, started with come good chatting and then got my package out. Nothing to fuss about. Basically, come customers are just stupid though. I mean that one review where someone says the Shipping was $3 instead of $2 and that they wouldn't "honor" the price. That was lame, UPS controls the Shipping prices not the people that work there. And if you can't pay $1 more to ship something maybe you shouldn't even be shipping at all. As for the person saying he would of store the package, that's pretty dumb as well. Bet there wasn't anything valuable in there anyways. Overall, I'll ship here again im cool with it. read more

Best UPS store in town. Abe is always smiling, friendly, and offers prompt service. His prices beat any UPS Store in town and his customer service is second best to none. I've been visiting frequently, at least twice a week, and today I was in a rush, A HUGE RUSH and unable to email what I needed to him to print in advance. Instead of saying sorry can't help, he offered the customer service computer to print, free of service for the computer use. Other UPS store are, rude, cold, and not pleasant. Abe is what every business owner should be. Go see Abe, and give him 5 stars for his print, friendly customer service! read more

I went to this UPS with 3 Christmas gifts going to the same address in Louisiana. The gal there was so awesome! She fitted a box that all 3 went in perfectly. She acted like it was no big deal. But it really made my morning! I will definitely return. read more

Abe was such a wonderful help! We had to do a few different services including notary and he was quick, efficient and polite. Highly recommend this location, I've never had a bad experience here. read more

My favorite UPS store! Always great customer service. Abe, Fred, Maverick and Nelson are the best! It's such a convenient location! I love that there is Sprouts and other food options in the plaza. read more

Super convenient location for us at Vitamin Shoppe! Abe was so helpful and made getting our company materials shipped properly and efficiently. Thank you so much for the guidance in all that Abe! You rock! PS; Thanks for the Zip strips! read more

I went to this UPS Store location several times while living right near by, and they always took care of my shipping needs very diligently and respectfully. Abe was friendly, respectful and professional. The store is well organized and if someone in the area was looking for a UPS Store, I recommend this location! read more

Horrible customer service. The owner is always very rude. Although it's a very convenient location for me, I'll rather drive 2 to 3 miles to avoid going there. read more

Of course,​ I was in a hurry--I always seem to be in a hurry when I am mailing a package. Abe, who I noticed was the owner from his name tag, was cheerful, helpful, and efficient​. I had no time to lose because​ I wanted to get the package to my son in Washington DC. It arrives on Friday! I was thankful to get all the options to make the best decision possible. I will return!! read more

They charged me just over 39 cents a page to print out 2 black and white documents! Outrageous! Don't go there for printing. Because it was only a total of 8 pages, costing $3.13, I wasn't paying close attention and just paid the $3.13. It wasn't until I got home that I thought "Wait a minute. That seems high for just 8 pages.", and I calculated the cost per page. Ridiculous! read more

Jackie if you see this just know that I hope you get everything you deserve in the world! You have no idea how great you made me feel! I came into here asking for a LiveScan and you didn't not hesitate to help me! Thank you! read more

I love this UPS Store. Abe and his staff are polite, quick, and overall very pleasant. Love this UPS store.

The employees here are great. They always do their best to get me in and out as fast as possible and are always friendly.

I visited the UPS Store at 2604 B El Camino Real in Carlsbad on October 23rd 2010 to send a small time-sensitive gift to a friend in Maryland. It needed to reach its destination by November 1st or the value of the gift would be lost. I suggested changing the method of shipping but when speaking to the agents there, they assured me that by using UPS Ground, the parcel would definitely make it by November 1st, and would most likely there by October 29th. After a few days, I started tracking the package's progress online and was disturbed by what I saw. Firstly, the parcel didn't leave the UPS store for over 48 hours, and it was only 70 miles away in Cerritos a day after that. Everyday I would check its progress and the status remained unchanged - Arrived in Cerritos. Arrived in Cerritos. Arrived in Cerritos. Arrived in Cerritos. After the weekend, I was shocked and angered that the status still remained unchanged and that me effort to buy and ship this time-sensitive gift was a grand waste of time. I called UPS and was told that since it hasn't received a scan in days, this appears to be a lost parcel and that the store of origin had to initiate an investigation. I called the UPS Store in Carlsbad at 8:03 AM this morning and told them of my predicament, gave them any and all information and explained how if this package doesn't reach its destination by COB Monday, then it was all in vain and I wasted money on, not only the shipping costs, but the gift as well. The agent assured me that he would explain this to the manager and that I would get a call back at work. Later that day at 2:35 - six and a half hours later - I decided to call the store again to see what, if any progress had been made. I was told that they hadn't found the time to call UPS on my behalf. When I asked why in six and a half hours couldn't they find the time to assist me with my issue I was told that "it's not a high priority for them." When I suggested that they ought to make their (former) customers their priority, she said "I never said that our customers concerns are not important" but she did in so, so many ways. What has Brown done for me lately? I sit here with a stale tracking information of my package, no known whereabouts of my gift, the indifference of the Carlsbad UPS Store to assist me and a very disappointed person in Maryland with no gift. That's what. Go FedEx - it's NOT a union-run organization. read more

Nelson is amazing! Super positive attitude and very helpful. Come here for easy Amazon drop-offs when you need to return something. :)

I am an Acupuncturist whose office is located at 3150 El Camino Real (Carlsbad, Ca). I like to support local businesses when possible . This UPS store location is my go-to place for making copies and sending packages. Abe, the owner, was hard at work when I walked in to make 100 double-sided treatment consent forms. He quickly got my job started and another customer walked in needing something to be notarized. Abe was efficient, professional, and cheerful while helping both of us. Despite the copy machine's hiccups (I think the humidity in the air was impacting the Xerox paper), Abe remained calm and reassuring. Before too long, my job was done and three others were helped along the way. To be clear, this is a small, local shoppe that focuses on a few things: PO Boxes, copies, shipping, and greeting cards. While it is not fancy, Abe and his staff are the behind-the- scenes team upon which I rely to run my successful Chinese Medicine practice. I, for one, am grateful he is here to support our local Carlsbad Community. read more

Have had a box here for several years... the staff always goes out of there way to help me!! The location is great and even when it's busy they typically are able to help you as quickly as possible. read more

When we need a notary, Nelson is our man. He's friendly, fast and efficient. We use this location for all of their services. Even when the line is long he patiently finishes with us. The fees are reasonable too. read more

Abe was fantastic in helping us with notarization. It was fast and efficient to set up an appointment and get everything we needed.

Rude and where not wanting to be helpful. Not my usual UPS experience at other locations. Save your time and money and don't come here!

Everything you want--and the best of it! Knowledgeable. Fast. Friendly. Trustworthy. Attention to detail when caring for my packages and mail. Parking easy and always available. Sends me a personal text alert or calls me (for whatever I choose--optional). Knows who I am and my needs--and actively looks for ways to serve me. I'm very happy I chose this business to serve my package and mail needs. read more

My dear one asked that I write a review for him since he does not have a Yelp account. He was very happy with this UPS Store -- quick and helpful service from Abe. He was turning in AT&T equipment and did not have his AT&T account number with him in order to receive credit for turning in the equipment to be shipped to AT&T. Abe was able to look it up so that my guy wouldn't have to make a trip home to get the account number and then come back. read more

I went in to send a package and Abe was incredibly helpful. He had exactly what I needed and everyone in the store was friendly. I will definitely be going back to this store! read more

I just left the store and one more time I definitely have not a good experience with the staff. I wasn't well treated by the owner more then once. He's not friendly at all and seem's to be always in a rush when he's helping you even if the store is empty. I feel like if I'm bordering him as a costumer. And he charged me $1 to tape the box. Rude!!! read more

Abe and Angelita did a fabulous job with our multiple notarizations. Polite, quick, and efficient, I can't speak highly enough of their professionalism. read more

I have nothing but wonderful things to say about this store and the people who work here. The owner Abe, and the staff here are so personable, kind, and knowledgeable. I have come in here for many reasons: notary, packages, passport questions- and every single time, Abe and his staff are incredibly friendly and timely. This is the only store I will use and I am so grateful for them. This morning, I was in and out in 5 minutes with my notary completed easily. I was met with kindness on what was a busy day, and I can't thank Abe and his staff enough. They are the absolute best! read more