The UPS Store I usually go there to drop off packages, and I've been a customer for many years because it's close to my home. A few years ago, I felt that the employees were a bit rude. I was even nervous about going there if I didn't follow the exact steps for dropping off a package, even though I was a regular customer. Now it's different. The staff are much nicer. The current employees are very friendly, kind, and extremely helpful to customers. All of the employees are kind,not just one person in particular. I truly appreciate this positive change read more

Tuuaga went out of her way to help me today. I was a bit unorganized, and she patiently helped me pack all of my boxes with such kindness and care. She truly made the whole process so easy and stress-free. I usually go to another UPS location that's closer to my home, but I will gladly drive the extra distance just to come back here because of her amazing service. Thank you for making an errand I was dreading so pleasant! read more

Formal Witness Statement of Unethical Conduct, Harassment, and Discrimination. I am submitting this statement to formally document unethical conduct, verbal harassment, discrimination, and serious privacy violations that I directly witnessed by an employee at this store location. At the time of the incident, there were multiple customers already waiting in line. I was personally waiting for an email to be printed. Two men behind me were also waiting for emailed documents, including W-2 forms, and at least one additional customer was waiting as well. The employee identified as Tuanga was responsible for assisting customers and claimed to be a supervisor, repeatedly engaged in hostile, threatening, and unprofessional behavior toward customers. Rather than explaining the delay or communicating any technical issue, she threatened customers, stating that if they did not want to wait, they were "free to leave," without providing any explanation or attempting to resolve the situation. During this interaction, the employee repeatedly handed me printed emails containing private and confidential information that did not belong to me, constituting a serious breach of customer privacy. Each time, she abruptly ripped the papers out of my hands. This occurred multiple times. The same misconduct occurred with the two men waiting behind me, who were also handed documents containing personal information that did not belong to them and were forced to return them. At no time did the employee apologize, acknowledge the error, or take responsibility for these violations. The employee's conduct escalated further when a female customer approached the counter to confirm whether her email had been received. The employee responded aggressively and dismissively, stating "no," without asking the customer's name or checking any system. When the customer reasonably asked whether the employee was experiencing technical difficulties, the employee responded with a hostile and threatening remark, stating that she "doesn't work for the internet." When the customer sought clarification regarding the prolonged delay, the employee insulted her, became verbally abusive, and ultimately denied her service entirely after the customer stated she would report the employee's behavior. I witnessed this interaction firsthand. This behavior was erratic, hostile, discriminatory, and an abuse of authority toward customers. It created an intimidating environment and resulted in denial of service. I have personally witnessed similar unprofessional and hostile conduct at this location on multiple prior occasions. Additionally, this store has repeatedly been closed despite posted business hours stating it is open. Packages have gone missing or were never sent, and I have previously filed claims regarding these issues. The incident described above confirms an ongoing pattern of mismanagement, unethical conduct, and disregard for customer rights and privacy at this location. This statement is accurate, factual, and based entirely on what I personally witnessed. I am hoping Corporate Closes this location as it violates numerous laws and UPS practices. read more

Always a good experience here, I want to thank associate VAI for always having such a good attitude and professiona service! She has been a HUGE help with all of my complicated shipping and return transactions! read more

I just want to say this UPS store is the best UPS store I've been to in a long time. The customer service is very good.!!!! The workers are so friendly!!! read more

Appreciate the service provided by the gentlemen working this afternoon. Assisted with my print service needs and while in-store learned and utilized their lamination service as well. read more

The UPS Store - Office supplies used - Shipping Centers Near Me - Oceanside, California

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3 people "working". Not one knows how to use the scanner. Total waste of my time. Not sure what they're being paid to do. read more

We stopped here with an Amazon return. It was not busy at lunchtime on a Friday. There ws a problem with the return QR Code, and the store associate was very helpful with correcting the issue. This UPS Store is fairly convenient off College Blvd, just south of CA78. Parking is easy. read more

The UPS Store - Exterior - Shipping Centers Near Me - Oceanside, California

I got great customer service in there. It was clean smelled nice mints and hand sanitizer very well cleaned in there. The woman that helped me was very nice I will be sure to use their print services again read more

We made an error on our Amazon returns by accidentally printing a label twice and placing the same label on two different boxes. I didn't figure it out right away, but when I did, I called the store. Joe was so helpful; he searched all of the boxes when time allowed (it was a Sunday, so they didn't ship out yet), located my packages, called my cell when he found them, and allowed me the opportunity to properly relabel them. Amazon never would've figured it out - it would have been gone for good. Joe went above and beyond for us, even though it was totally our mistake. I was super impressed by his customer service! read more

I walked in with a return for Amazon. I was given a label to print out. My printer is currently down so it cost me three dollars to print a label. Yes, I expected a charge but three dollars for a piece of paper and some ink is way overpriced. However, there's nothing you can do about the price you're being charged. The quality of service was low completely and totally below par as I presented the box for the return. I was told the UPS store will only take flat brown boxes and or shipping envelopes because the box was an older box with color on it. They didn't want to take it. They tried to strong-arm me into buying another box which was not even Amazon policy as the clerk. tried to say I even called Amazon they couldn't stop laughing because they said we don't care if you return it in a cereal box Amazon policy states it just has to be packaged and the package has to be provided by or to the UPS store since it was not a QR code, saying no package required however, the way it was packaged, and the type of packaging was not a concern to Amazon. The UPS store is changing policy to their own specific liking not actual Amazon policy is unacceptable for this recent I gave a very low score. I believe they should be able to follow Amazon packaging policy as it is not their place to tell you how to package something. It is their job to mail out that package. That's why they are being paid for the Mealing service not the packaging service, especially when they are not being held responsible for the package. The customer and Amazon has made an agreement and that agreement has been met therefore, it's not their place to tell you no read more

Every time I use this store for my shipping and returns the customer service is always pleasurable and good laughs. Tuaga always has that genuine smile and ready to spare a joke or 2. I recently used her notary service, didn't have an issue with the papers I needed notarized and provided copies without a hassle. read more

I came in for notarized paperwork and got good service. BUT when I asked for just one envelope and they charged me $1 so i declined. Got a bunch of envelopes from next store for $2. Watch out for a rip off fees. read more

I was speaking to Tuuagu today at the UPS store on Marron Rd and she is just the kindest and most respectful person and a great representative of that business. She as an employee is a credit to the owner and the UPS brand as a whole. Always helpful always greets me and my family by name and with unmatched professionalism. Thanks Tuuagu!!! read more

The customer service was outstanding friendly, professional, and genuinely helpful. Everything was handled quickly and efficiently, and the location was easy to access, making the whole process smooth and stress-free. This is exactly how customer service should be done. UPS is lucky to have Tuuaga! I will definitely keep coming back for my Amazon returns. read more

I came here to send out my wedding invitations. It was my first time sending something through mail so I came with a lot of questions but Charlie was the sweetest he answered all the questions I had he even helped me put all the stamps on my invitations. I was there for about 20 minutes and the whole time he was so nice to all the costumers coming in. Great customer service I would definitely recommend coming here. read more

UPS store by Walmart on Marron Rd. I have had to use this store several times in the last five years and I have forgotten to write a review. I had to shred several times the important papers of those that have passed. The staff was very helpful. Procedure: They do not take your papers and shred them in front of you. The do not touch your papers at all. You must place them on the weighing machine and then take them over to a locked trashcan-box. You place your papers in the locked box slot. It appears to be very secure. The only time he touched anything was when he lifted the heavy box off the floor unto the weighing machine and then placed it on the floor and he pushed it over to the locked box. The cost is .99 a pound. To me it was well worth it, rather than sitting all day to shred and burn up my shredder. I had over 29 lbs this trip. July 2023 read more

The UPS store on Marron is close to my house but the clerks are rude and not helpful. Horrible customer service.

Needed a notary public service 03/03/2025. Web site states "notary always available" and open 8:00 AM to 6:00 PM. Arrived at 5:15 PM, asked for notary. "He leaves at 5:00 every day." Me: Your website says they are always available. You may want to update that. "I don't know anything about the website." Then they turned around and went to the back room. Total lack of respect for customers. read more

Horrible service and pricing. Just young kids working at this location. The employee that was helping me was on their cellphone taking what was definitely a personal call. Had to wait for them to get done talking--also, was interrupted mid talk so they could tell their friend they'd call back. Employee then talked to me as if he was reciting a script and was absolutely no help in getting items packaged properly. Employee also threw around the items I was going to ship and measured haphazardly. Quoted an absurd $30+ to ship sandals in a small poly mailer. I'm not going back and suggest you find another UPS location. Personally, I've frequented the El Camino Real and Oceanside Blvd locations and they've been great. read more

Jo was amazing. He said hi to everyone that walked in the store. He let everyone know what he is doing. Never left anyone wondering. Pleasant person. He was very busy and bt himself. I must say his positive attitude was great. Love the great customer service read more

People are so nice! They were closing and yet they still let me drop off a package so I didn't have to come back!

This is one of the better UPS stores in the area, due to better customer service and organization. Staff are quick and efficient.

Im not sure why this UPS Store has such low reviews...maybe they are older reviews. I use this store all the time, and most recently I needed to utilize their notary service for a very difficult retirement situation. The main employee who is always working was patient, friendly, and helped me immensely through the process. I continue going here for their friendly atmosphere and effeciency, and I appreciate this store compared to others. read more

Every time I come to this UPS STORE it is a Stellar experience. The staff is so friendly and helpful like today. Tatiana even helped me with a creative way to package an Amazon return!! This store is fabulous and worth going out of your way to come to!! Thank You. read more

Literally this place has gone down hill quick! I walked into the clerk (a man) telling a woman she has to leave because they can't help her take a passport photo with a baby! Thankful the a clerk came in (a woman) who stepped in and got it done! The customer service that I received after was crappy as well- he was like nope can't take this go somewhere that can- literally the packaging was how I got it from ups so yes sir they do accept it! Ugh read more

Allways amazing customer service friendly very nice allways a smile very efficient this ups is the best

Frank and Luis were very helpful, welcoming and kind! Both of them absolutely deserve a pay raise and you can tell they take pride in their jobs and helping customers. Making this my go to store for packages ! read more

We have had great experiences with this UPS store so far. Marco has been working each time and has been so so friendly. He always has a smile on his face and wants to help out the best he can. He also made sure to introduce himself to us. Very professional! read more

Charlie and Daniel have such positive energy, amazing customer service, and leave you smiling and joyful for their kindness!

I always go to The UPS Store to mail my items. There have been different people on staff working there. Sadly there have been adverse reviews on this location and it is very disheartening, the employees I have always dealt with have been very helpful and kind. However I would like to commend The UPS store on the employee staff of Marcos, Frank and Dennis. They are a great team and move the customers in line expeditiously. They always have a smile for the customers and make them feel welcome and important no matter the time of day. They are knowledgeable, professional and personable. Congratulations to the team and thank you to Human Resource Staff for finding and hiring this great team of employees. Keep up the excellent work ethics Team Marcos Frank and Dennis! read more

Avoid like the plague if possible. I stopped to get a simple and routine signature notarized. The notary overcomplicated the entire process, then refused to notarize. I had my valid drivers license and this was a very simple and straightforward request. Just terrible and frustrating. read more

This location has degraded in quality over the years. The workers dress like people off the street, a hoodie and some old sweatshirt. I've gone here a long time for Amazon returns and other items to ship. The man working here told me he couldn't use the return label for my items, I've never had that be a problem before. Instead of just scanning and printing like they always do, he wanted me to email him the return label and said he would charge me $8 to do it. Think he's trying to gouge me. When I said I didn't want to pay that he looked at me like I was an idiot and made some comment about being cheap. I said "what did you say to me?" But rather than start a fight I told him to give the item back and I would go somewhere else. This employee should be fired. I left to another store (in Carlsbad) and the employees were dressed nice in blue UPS uniforms, respectful, helpful and they received the items and said everything was taken care of. Super easy. Will never return to this Oceanside location. Horribly run, don't let them rip you off, employees need to be retrained or replaced. read more

I want to give a quick shout out to Kyle, Charlie, and Noah. I had to move across country and I use a certain company online that creates shipping labels with just details about the box dimensions and weight. Not only were they so patient with me, they helped take my boxes, taped them, and were so amazing with everything. I had to go back and they were again all amazing to work with. Thank you so much all the way from Florida!!!! read more

a sweet lady Tuuaga assisted me today , she was very patient and helpful with my packages very detailed and her attitude is great , love to see this type of customer service!! Keep up the great work . She went out her way to assist me with carrying boxes to my car so I wouldn't have to continuously walk back with my walker . I appreciate you darling . God bless your soul . read more

The owner responded saying they are short staffed. Meaning they realize it but they still failed to write a note on the door or update their business hours. Negligent in operation read more

Jo and Dean are amazing!! They made every effort to help me and I really appreciate that. They both jumped in and were eager to assist me. Wonderful customer service and really nice guys. Thank you! Highly recommend this UPS Store location. read more

Marcos was the most helpful and patient with all my Amazon returns today! Thank you so much for all your help and patience!!!!

Marcos helped me out a ton. He was quick, fast, and friendly. In and out and no lines because he keeps moving! Thank you!

I have been here several times so return Amazon items and to ship items for holidays or things I've sold. Every time I've been there, the service is great. On occasion it is busy and there's only 1 person working but the staff are efficient and work quickly. read more