The customer service could use improvement. I go to this location because it's close to me but not…read moreworth going here if the workers are going to be rude.

This is the only UPS store in this entire area that tries to make you pay for the mailer when you…read moredo, what's supposed to be, a FREE amazon return with a QV code. I have sent back so many purchases from amazon at surrounding UPS stores and they do exactly what they're supposed to do per amazon. Scan it, package it, and send it. For free. This store wants to charge for mailers. Are you freaking kidding me? Reporting this store to amazon because they obviously didn't get the memo. Ridiculous.

The service is great here and the staff is very, very efficient. My issue was that I was sending…read moreout a medium size envelope. The envelope was going to Utah, no insurance and sent 'snail mail' ground. The woman quoted a price of $15.00. She said 'prices have gone up'. I almost fell to the ground as the content of the envelope was probably less than the cost of sending it. I declined and left, went to the post office down the road and mailed it for $1.77. I understand they 'jack' their prices up for the convenience, but really???? Something seems a little fishy here at this location. This transaction took place AFTER the holiday rush.

I am writing to report a concern regarding the service at one of your locations:…read moreThe UPS Store #6144, 9935 Rea Rd D, Charlotte, NC 28277. On July 17, 2025, I visited this store to print a document. Instead of using an official UPS system or secure platform, the staff asked me to send the document to a Gmail account: store6144@gmail.com. Additionally, I was charged a $2.95 "File Access Fee" just for retrieving the document from the email. This raises serious concerns about privacy and data protection: * Does UPS authorize its franchise locations to use Gmail accounts to handle customer documents? * What protections are in place for customers' information when documents are sent to and accessed through a third-party email service? As a customer, I expect higher standards and stronger safeguards when handling personal or sensitive documents. I respectfully request that UPS investigate this practice and clarify its policies regarding secure document handling at franchised locations.

The Notary Kim was helpful, friendly and incredibly kind! She went above and beyond to make sure my…read morepaperwork was taken care of! Great service!

Make sure to call ahead to see if all services are available. Their website explicitly mentions…read morethat notary services are open on Saturday for the convenience of their customers, but when I arrived I was told there wouldn't be a notary there until Monday. 2 stars because the guy running the counter was pretty great.

First, they are open on Sunday. That is a huge help…read more Today, I came in at 3:20 PM when they were closing at 3:30. The lady who helped me greeted me very nicely, and she helped me package the mess of items I brought in professionally and helpfully. This is the best customer service experience I have had at a UPS location that I can remember.

Tanisha is awesome! Great personality and efficient. She knows what she's doing to keep customers…read moreflowing in and out.

A store that you have no idea as to what they offer. Pony Express implies fast mailings and that…read moreservice is offered, but it is more of a complete office support or back office business. They pack and ship and notarize, fax and take passport photos and...they have a gunsmith and have firearms and ammo for sale. I discovered Pony Express because the gun guy has a federal firearms license (FFL) which allows purchases of weapons to legally take place. If you order a weapon you have to ship it from one FFL to another. And you pay a fee on the receiving end so the FFL holder can verify that you are entitled to purchase, own and possess firearms. The FFL holder checks your identity, does the background check and records this weapons transfer. The fee at Poly Express is very reasonable. And the gun guy is very knowledgeable and helpful. He can advise and recommend as well as get your repairs done by expert gun smiths. This was a good find and you can walk 100 yards along the strip mall to have a meal at the Flip Side Cafe while there. Very convenient. Bring someone with you.

It is a small shop but size isnt always important. While he doesnt have a huge selection, it is a…read morebroad selection. If you dont see it...ask. If you are interested in somethung in particular, he can order it. Offering low cost transfers. People make the difference. This person takes the time to actually talk to customers and make them feel welcome. I will go back.

To obtain postal box, to many segments to complete instead of consolidating the process…read more Convenient for individual relocating. Notification of pending charges improved but initially cumbersome Monthly fee should be lowered to keep existing customers

Dropped off a package and forgot that I needed tape and they were so nice and just offered to tape…read morethe box for me!

The gentleman Ahmed and his wife Dimple are always so friendly and helpful. Yesterday, I was in…read moreand out in less than 10 mins. I sent a package via FedEx, had copies made, and something notarized. Ahmed even gave me an extra plastic covering for my paperwork since it was raining. I have been there several times, and it is always great service!

Would give zero stars if possible Needed to mail a 8in x…read more10in back to Amazon The girl said there's a $1 charge to tape my preprinted to the box I told her I was on my motorcycle and has no cash Asked her to do me a 1 time favor She refused Very rude girl and not dressed as an employee Should be I have stopped 2 of my business from out printing reorders at this location. Wow. Just wow

This location is closest to me, yet it's the location of last resort for me. Still, I every few…read moremonths or so, I seem to need to relearn this lesson. They can't seem to keep help. The customer service is lousy, and often misinformed. For example, since it was late in the day, I had dropped off a pre-paid package, and didn't have any stamps, I inquired about mailing a 5X8 envelope there. The clerk in the camo shirt demanded to know what was in the envelope, then proceeded to tell me that it needed to be sent UPS since "it could take up to a month to arrive by USPS mail." Needless to say, I left with my envelope and today will go to the nearest USPS.

A quick stop here for some moving boxes. Friendly enough, but the boxes are not on display and…read moreyou'll need to ask. And they are not cheap. Convenient, yes. Inexpensive, no. This is a very busy shopping plaza with a rather tight parking lot. Lots of big suburban moms headed to Trader Joes, so be aware of cross traffic. However, the UPS Store has a couple of dedicated parking spaces. [Review 14996 overall, 498 of 2021, number 2860 in North Carolina.]

I sent via email a 2 page letter double-sided in color 30 copies. I followed up with a phone call…read moreto make sure they received it & to see if they had any questions. They had none. When I went to pick up my letter, it was 3 pages long with the third page having only the footer with nonprofit organization mailing address. When I asked why 3 pages, the employee quickly and rudely said, well that's what you sent. I asked why would I do that? It's clearly a mistake. She didn't care. She should not be working in customer service. I have printed several projects there but never again.

VERY RUDE employee Misty! I literally, came in on 6/29/24 at 9am to return an Amazon purchase, and…read moreI say good morning, and Misty tells me to put the box on the scale twice, I just left the box on the counter (not my job,) she then snatches the box and hands me my receipt. I tell Misty to have a great morning as I walk out! I get having a bad day, but the store just opened! Employees have to do better with customer service, that encounter was unnecessary! I've never had this experience at this location, I come here often, and I am always greeted with kindness!

Thank you so much to Sean for his great customer service! This location is always quick and…read moreefficient. Happy customer here!

Rarely order anything offline because I don't care to deal with returning products. However, if I…read moredo order online and have to return, I will always try to return at UPS. Quick, easy and no need for packaging.