1. The UPS Store

    1. The UPS Store

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    Chicago, IL

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    The UPS Store

    3.5 (93 reviews)
    Closed 8:30 am - 6:30 pm
    Updated a few days ago

    Services - The UPS Store

    Shipping centers

    Copymaking services

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    Confirmation the owner was incorrect

    The owner Dr Green called me today claiming I never closed a mailbox from 2021. He demanded a $600 close out payment, and when I asked why I was just hearing this he claimed they had been contacting me with no response. I told him this sounded odd and asked for more info and he said he "doesn't have f***ing time for this, he has 20,000 other calls to make today so needed to pay", continually swearing at me and essentially calling me a liar. I sent the text to his personal cell and proved his records were incorrect. He refused an apology for his incredibly rude behavior. It's sad that a business would be okay taking advantage and treating customers this way. This is a sad mark on The UPS brand.

    This is the picture the guys working there suggested I take.   This is both the package and the store.

    I have been taking UPS packages to this location for as long as I can remember. Last week I brought a package there. The two guys working there told me their computers were down but the UPS guy was picking packages up at that end of the day. They suggested I take a picture, which I did to track the package. 24hrs later I went to the store to ask about my package. The guy at the store stated UPS picked it up and there were no packages there. 5 days later the package is nowhere to be found. I called UPS to inquire and the merchant started an investigation. The merchant stated they would review cameras and ask to speak to the driver. Today I spoke to a local UPS driver who told me no one is picking up packages at that location because the new owner has not paid their licensing fee. And so now, I am without a package. There is some sort of scam happening here.

    Maronda H.

    My first visit to this UPS Store and I wasn't disappointed. I had to get a package shipped out. So, this was the closest UPS Store to my house. The minute I walked inside I was greeted with warm friendly faces. This is the first UPS Store that I have been into that plays music. It fits this location very well. I looked around and noticed how each of the guys were interacting with their customers. Give them full attention. Zachary was awesome. His upbeat personality made me feel appreciated. Very professional and went above and beyond to make sure he met my expectations. Way To Go Zachary. He was even so kind to put some extra taping on my package to ensure that it was securely sealed. I was quite impress with my first experience at this UPS Store. Fast efficient and Great Customer Service. The only thing is the parking is too small. You have to be super careful when entering and exiting into this parking lot.

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    Photo of Julie O.
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    12 years ago

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    9 years ago

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    14 years ago

    Best services! Maybe I pay a bit more than I would at other places (USPS?!!?) but definitely worth it, in my mind. Keep up your good work

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    12 years ago

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    12 years ago

    Love this place! Way better than Fed/ex on Division which has really gone down hill...

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    8 years ago

    Helpful 1
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    10 years ago

    Business owner information

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    Thomas B.

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    Photo of Halle R.
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    11 years ago

    Nikki, Greg, and Andrew are my three favorite people to visit in Bucktown! Keep up the good work. This UPS store rules;)

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    13 years ago

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    10 years ago

    Business owner information

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    Local

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    Photo of Vivi C.
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    10 years ago

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    Thomas B.

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    16 years ago

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    Photo of Mary M.
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    13 years ago

    This UPS Store charges outrageous prices.

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    Page 3 of 3

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    They looked skeptical as to my packaging job, but were so kind and helpful during our interaction regardless.

    Mentioned in 5 reviews

    Read more highlights

    The UPS Store - shipping_centers - Updated September 2026

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