They refused my package and told me to drop it off somewhere else, but gladly takes my money for a…read moremailbox. I'm a small bottled water company who have customers purchasing from several different states. The cases are 15lbs. She says their to heavy. How can u advertise a service but then refuse to perform the service. It's not my fault that no one could lift 15lbs. State that on the website or put up a sign saying packages need to be under a specific weight. Now I have to change the mailing address for my company and everything else I used that address for. Imenticed.com

Best service! I use them regularly with perfect service every time. When I started working from…read morehome, they became my new all service mail room.

Govonna provided me with excellent service this evening - very helpful! Much appreciated!read more

This UPS Store was very helpful during my visit here. I was staying at the Palmer House and this…read morejust happened to be street level, convenience was key here. When I showed up I had several packages waiting for me since I was in town for work. When I came downstairs I was able to confirm that all my packages had arrived and see if I could get them delivered to the floor. The staff were on it and within the half hour they were up to the floor where we were to setup. When they delivered they also let us know what we would need to do when it was time to send them back. Time came to send our packages back to where they came from. I checked multiple times to ensure when they were open. When the time came we went downstairs to have them come pick them up we actually were given a cart to bring them down. Good thing about having an account with UPS all you have to do is create your labels and they will print them in store and affix them to your boxes. Once we got downstairs, we dropped the boxes, chatted with the staff and were on our way. It was pretty simple and the hours were convenient for guests staying/working at the hotel.

I am only giving a 3 because the 3 movers themselves were fantastic and efficient otherwise I'd…read moregive a 1. I will start off by saying we got a quote for our 2B2B small apartment to move around $600 total including travel fee. The night before the move they quoted me $1800 and I called and the lady said do not worry about that it's not right. we ended up getting charged over $2000 for the move AND we are missing boxes. I reached out to customer service and they said operations would call me back... I am still waiting. Just get other movers, what they did to us was not right.

Cheyenne and Johnny did such an amazing job! Super fast and friendly and went out of their way!…read moreWould recommend.

I've been going to this location for more than 10 years, and I have received excellent customer…read moreservice from multiple employees.

In a world where I am constantly trying to find people capable and competent enough to fill…read moremanagerial positions, when I experience excellent customer service and people who go above and beyond for customers, it really stands out. I had an experience like that Today at this FedEx location in Bucktown with an associate named Justin. I'm not sure if he was a manager or not, but if he isn't, he should be. I would love to have somebody working for me like him. I came in with a very odd item that I needed shipped- a surfboard, And he spent time helping me figure out a way to get it to Florida. He took the time to help me configure some boxes to get it packaged and shipped. He was courteous, helpful, and kind. Very much appreciated

This place is great! I had an important package to mail. They walked me through different…read moreoptions, helped me figure out what would be the best balance of speed and price and assurance of delivery. Super nice. Also, I had parked across the street to run in but didn't do parking. They saw the parking minder down the street and warned me. That extra bit of extra customer service saved me big time. Thanks guys!!

I have to add an update to my review. After making the move to Malta, my wife and I were informed…read moreof another document of which we needed to have an official copy and apostilled. This had to be done in Chicago. We were on a time crunch to get this sorted out. Simon Global got the document for us, added the required certification and had it to us in Malta all within a week. This level of service and dedication to the customer is beyond exceptional. No price tag can be put on the stress reduction we got from this. Thank you so much again for being there for us.

Not convenient due to parking, sometimes packages can't be found, and if you aren't careful when…read moreordering, your stuff will go to the apartments upstairs. I just haven't had great experiences with this place.

Always love using this location for my returns (even though I live about 20 min away from the…read morelocation ). It's easy and straightforward. Staff is always helpful and nice. Store is kept clean. Overall, a perfect location to do your Amazon returns.

Posting once more since this is now the SECOND attempt at this store trying to silence my…read moreexperience with them. Petty is my middle name so yes, I WILL continue to periodically check and repost every time you delete my review DO NOT USE SERVICES FROM THIS STORE. They target people with high value packages. I ordered an iPhone 11 Pro Max and AirPod Pro Maxs in October through my mobile carrier T-Mobile. A very hostile manager informed me that "a man in a nike tech" came and signed for my package with an ID displaying my name.. Heaven Wright. Bullshit. They get their own people to come and pose as the receiving customer and then approves the pickup so that it doesn't look like any foul play on the camera. If said camera is even working. They refused to give me any answers.. denial of retrieval of footage, denial of any compassion. A police report was filed and my order was replaced and reimbursed but the audacity to take my shit that I worked hard for is crazy to me.

Since changing management over the past year, their service and efficiency has greatly improved!…read more Their employees are kinder, happier to help you, keep the store cleaner, and are much faster and efficient than before.

They have shredding $1 a lb atttww. You give it to them, they put it in locked box and shredded on…read moresite.

Terrible everything. Not friendly, not helpful, they wanted me to buy one of their boxes for a…read moresilly return when the actual return came in the same bag I wanted to return it in