The nicest staff, always so helpful and easy to work with! My go to place for shipping.read more

Very friendly and helpful! I ship all my returns and eveything through them. Glad to have them in…read morethe neighborhood

I had a great experience at this Shipping & Beyond. I am fond of a neighborhood shipping service…read moreand they made things easy! I needed to print a pre-paid shipping label and brought in my sealed box. It was taken care of no problem! The store could be a bit more organized but I will be back and utilizing their services again soon!

Very inappropriate interchange with the middle aged asian lady working the counter today:…read more i was dropping off a prepaid package. when i handed it to her, she told me with a completely straight face something to the effect that i should bring my packages to them unsealed so she can check to make sure i'm not sending marijuana. that is none of her damn business, and completely unprofessional to suggest, apropos of nothing. frankly, it's none of her business what i'm sending beyond what i have clearly stipulated on the customs form. what utterly rude and presumptuous customer service. if i ever have to drop something off there again, i will refuse to deal with her, and instead deal any of the other more well-adjusted employees instead. yes, i have filed a complaint with the shipping company.

This UPS Store was very helpful during my visit here. I was staying at the Palmer House and this…read morejust happened to be street level, convenience was key here. When I showed up I had several packages waiting for me since I was in town for work. When I came downstairs I was able to confirm that all my packages had arrived and see if I could get them delivered to the floor. The staff were on it and within the half hour they were up to the floor where we were to setup. When they delivered they also let us know what we would need to do when it was time to send them back. Time came to send our packages back to where they came from. I checked multiple times to ensure when they were open. When the time came we went downstairs to have them come pick them up we actually were given a cart to bring them down. Good thing about having an account with UPS all you have to do is create your labels and they will print them in store and affix them to your boxes. Once we got downstairs, we dropped the boxes, chatted with the staff and were on our way. It was pretty simple and the hours were convenient for guests staying/working at the hotel.

Govonna provided me with excellent service this evening - very helpful! Much appreciated!read more

I worked with Joe and Al during my relocation from Chicago to Cleveland. I was in a top floor unit…read morein a three floor walk up, and they did an excellent job conducting a move with two people that was really a job for three people. They both took great care to make sure my items were protected when loading out of my apartment and onto the truck and even helped me pack many items that I hadn't packed by the time they arrived. If ever do another long distance move again, I would love to work with both of them again. Kourtnea Stevenson

Joe and his team are wonderful. Super professional and efficient. Our reserved time even got cut…read moreshort because they finish early!

I've been going to this location for more than 10 years, and I have received excellent customer…read moreservice from multiple employees.

In a world where I am constantly trying to find people capable and competent enough to fill…read moremanagerial positions, when I experience excellent customer service and people who go above and beyond for customers, it really stands out. I had an experience like that Today at this FedEx location in Bucktown with an associate named Justin. I'm not sure if he was a manager or not, but if he isn't, he should be. I would love to have somebody working for me like him. I came in with a very odd item that I needed shipped- a surfboard, And he spent time helping me figure out a way to get it to Florida. He took the time to help me configure some boxes to get it packaged and shipped. He was courteous, helpful, and kind. Very much appreciated

This place is great! I had an important package to mail. They walked me through different…read moreoptions, helped me figure out what would be the best balance of speed and price and assurance of delivery. Super nice. Also, I had parked across the street to run in but didn't do parking. They saw the parking minder down the street and warned me. That extra bit of extra customer service saved me big time. Thanks guys!!

Very rude customer service. Never received an email with my tracking number. Came in on a Saturday…read moreand waited until Monday to call for it. I checked everywhere in my inbox. Once I called, the person on the phone gave me a hard and placed me on hold multiple times. Before giving me the tracking number he mentioned "we're very busy". It's not anyone's fault about me not getting my tracking number. I'm under 30- I know how to search my email. I wish he would've been nicer as I was not rude at all. Not coming here again for anything regarding shipping. Edit due to the response: love the professional response! Goes to show my review wasn't wrong. I needed the tracking number to let the company know so they could track it. I didn't ask if the package was delivered, I asked for the tracking number.

Conveniently located, it would be great if Amazon open earlier each day. I would love to be able to…read morestop there before I go to work. I would also like it if on the weekends it opened up hopefully 9:00 AM. I've most often been satisfied with the service provided at Amazon on Webster.

Always love using this location for my returns (even though I live about 20 min away from the…read morelocation ). It's easy and straightforward. Staff is always helpful and nice. Store is kept clean. Overall, a perfect location to do your Amazon returns.

Posting once more since this is now the SECOND attempt at this store trying to silence my…read moreexperience with them. Petty is my middle name so yes, I WILL continue to periodically check and repost every time you delete my review DO NOT USE SERVICES FROM THIS STORE. They target people with high value packages. I ordered an iPhone 11 Pro Max and AirPod Pro Maxs in October through my mobile carrier T-Mobile. A very hostile manager informed me that "a man in a nike tech" came and signed for my package with an ID displaying my name.. Heaven Wright. Bullshit. They get their own people to come and pose as the receiving customer and then approves the pickup so that it doesn't look like any foul play on the camera. If said camera is even working. They refused to give me any answers.. denial of retrieval of footage, denial of any compassion. A police report was filed and my order was replaced and reimbursed but the audacity to take my shit that I worked hard for is crazy to me.

Since changing management over the past year, their service and efficiency has greatly improved!…read more Their employees are kinder, happier to help you, keep the store cleaner, and are much faster and efficient than before.

They have shredding $1 a lb atttww. You give it to them, they put it in locked box and shredded on…read moresite.

Called to solve an issue with an online shipping setup I planned to drop off there. The woman on…read morethe line just mumbled what the site should do, not what my problem actually was. When I tried to clarify, she hung up on me. Southport or Pulaski are far more helpful and will get my business.

What a friendly, polite, organized and efficient drop-off point! I don't think I was in the loading…read morezone/tow zone with my flashers on more than 3 minutes. I chose 5655 N. Clark because of its convenient location and its five-star reviews, superior to another Clark Street UPS store I'd used before, with disastrous results. This store also handles FedEx, so I know where to go in the future when I have to ship something--without anxiety. Thank you for the great service!

I have not shipped from this store, but I have interacted with its owner…read more I experienced poor customer service at another UPS store on Clark, and mistakenly review this facility thinking it was the one where I had been. The owner reached out to me. He let me know that I had the wrong store, but he apologized for the bad service that I got at the other store and said he did not like hearing of a UPS representative giving bad service! I truly appreciate his care and concern. I removed the misdirected review, and encourage you to try this store. Tell them I sent you! Here's my blog entry about my interaction, which I hope you enjoy: http://myyearwithoutcomplaining.com/?p=9441 From a distant fan in California.