BAD QUALITY PRINTING, BAD SERVICE. I needed my files vertical and had them designed to be that way, in big files. Brought needed stuff, usb-and paper. It doesn't show you a printing preview before just printing here, zero options to do so-just instantly you click print and it prints instead of shows you what it's gonna look like. Print came out the wrong way and then I kept trying to figure it out on my own. Said the prints were unusable and I would like the prints thrown out. Was told I would still be charged for them. Beyond pissed by the service, 14$ for unusable prints, horrible. read more

It says online they do passport photos. On the ups website, they are listed. They don't do passport photos. I had to spend $$ to take a Lyft here and now I'm stranded in a parking lot. This is by far the WORST ups store ever, seriously go to any other one. I've been here 2 times and both times left frustrated. read more

The service is the worst anywhere you can imagine. Expect to stand in a line out the door that barely moves for ever to get up to the counter to find out you should have and can only do certain things in a computer so come back if you can get squared away. It's awful. If you don't value your time at all, this is your place. 1 clerk every time too. read more

The manager Ms. Sue saved the day for me on a package I needed out ASAP. She went above and beyond what she needed to and I got the package delivered just in time. read more

I'm amazed at the poor reviews! I have had nothing but good service here at this store. I mostly use it for amazon returns, but I've used it for sending other packages, too. Always good service! I've never had an issue! I've been using it for years and will continue to do so! read more

Staff was so nice and very helpful. Great at finding the cheapest cost to ship packages. Will keep using them.

Do not go to this store. They will rip you off. I paid $95 to ship a small package and I regret giving them my money. Also, the entitled girl who "helped" me acted like a complete B. Who do they think they are? They ship packages for a living. I could have flown my package there myself for the same price. Maybe next time, I will. read more

I called to ask a simple question about over seas shipping and the lady on the phone was so rude! I was being nice and just trying to get information. read more

Stopped in with a wagon full of Christmas gifts to mail out and met with Donald at the counter. He was so patient with the 8 big boxes I had to send to 5 different states. He took the time to make sure absolutely everything was correct and tried to suggest ways I could save if I was able to condense items. Knowing I was looking at $200 in shipping, I decided not to open and repack any boxes. All items were shipped and arrived within 2 days! I decided to use UPS this holiday season since I shipped a gift out to PA on 10/26/2020 and that box is still sitting in a USPS warehouse that is "a bit backed up" (for over 2 months now!!!). I highly recommend this UPS location for all your shipping/packing needs! read more

I was in and out in under 30 mins. There were 2 people ahead of me so I did have to wait a little. But I believe Su, the owner, was the only one working. She is so pleasant. I've always had great interactions with her. This location is locally run and owned, so I will always come to this location! read more

well it's mixed. Sometimes they mess up. I once knew a UPS driver, neighbor and his wife, my wife's boss at a restaurant. I know firsthand what they have to do. And it depends much on the region. Idaho, California, Florida. I give them a thumbs up and a thumbs down. When UPS messes up, it costs me big time! Keep the good drivers, let the rest go! read more

Su is wonderful. Perhaps she is the owner? She's the only employee I've ever see or been helped by at this store and she's lovely. I choose to stop into this UPS over any other UPS in the springs. read more

Waited in line 30mins for the lady to tell me that she couldn't accept my box because it had an old "battery label" on the side. It was a recycled box. Wasted an hour total of my time all for nothing. In resale I mail out packages daily, won't be using this slow store again. read more

I have a small business and have a plethora of shipping needs and Su always helps me including when my printer is on the fritz. Su is fast and efficient and I have nothing but good experiences with this location. read more

Worst UPS store. Brought an Amazon return here, packaged in the box it was delivered in, per the instructions on Amazon. I asked the associate if she could print the label, to which she said yes, and I guess I should have known she'd charge me for it but she didn't say that. Even if she had, it wasn't until after the label was printed that she told me the box it was packaged in wouldn't work and I would need to buy additional packaging. So naturally, I said no thanks I don't need to spend money returning a broken item, I'll take it up with Amazon. However, she informed me that I still had to pay $2 for the label, DESPITE the fee not being disclosed to me previously, DESPITE the fact that I would need to pay for more packaging also not being disclosed to me (the package was sitting on the counter, she could see it, she should have mentioned the original packaging wouldn't work). Long story short, she still made me pay for the label. I've gone back to Amazon to be refunded, but am frustrated with ups. Clearly their employees are untrained, careless, and rude. 0/10 recommend. Will be filing a claim and disputing the charge if necessary. read more

Came in to send a package to Ireland, they wouldn't even give me a price on the small envelope saying it would it be to "expensive" for me. Excuse me? They have no clue how much I'm willing to spend to ensure my package gets to my mother on time which is why I went there! I think they were simply confused by the fact that Ireland doesn't use zip codes which I said twice. Off to the post office I go SMH read more

Not good. The lady work (her name was Sue) said to me in front of other customers "cover you mouth, you're not wearing a mask" it was very embarrassing and made me feel dirty. I was standing well over 6ft away from everyone just waiting to drop off my package. I wasn't coughing or sneezing. I had forgot mine at home, and I normally do wear one. It wasn't necessary for her to say that. read more

When I called to ask how much for printing it was .10 a page when I came in I was charged $2 for 4 pages. Employee was not wearing mask correctly. Sign inside the store said something like I (employee who works at the store) can't wear a mask because I work all day but you (costumer) must. read more

Su is amazing! She helped me package up golf clubs and she did an awesome job! Super friendly and helpful!!

First, I phoned to make sure I didn't need a main UPS facility. I didn't, and she was the nicest lady. I took my package over, no line, which was unusual and the same lady was just as nice. It was a pre-paid return to HSN so she scanned the label, gave me my receipt and off I went. It couldn't of been easier. read more

Aweful customer service...never more than one employee there when there should definitely be 2 and she doesn't help the line in order of first come first serve. Plus she gets irritated with you when you don't have a simple transaction. read more

This Ups has been great for mailbox usage. I have been using them for all my business mail and packages.

Hard-working owner is always friendly when I'm there. Open longer hours than other UPS store locations. Convenient location near Walmart Neighborhod Market so I can save time, buying groceries and stopping at The UPS Store on the same trip. I have rented a business mailbox at this location for several years and plan to renew. Have also used the notary service several times. read more