Friendly and responsible staff. Fast service, they know very well all their customers. Thank you guys!!!

I've gone to this location several times. The employees are always very courteous and efficient. I am 9 months preggers, and when I went this past week, one of the employees ran to get the door for me to help me (I had my hands full of packages). Thanks for a courtesy you just don't get in Miami very often. read more

Jason is one of the best customer service-related people I know! He went out of his way to pick up a package at a neighboring business that I had improperly addressed. Additionally, he and his team always offer to help me lift heavy packages to my vehicle. He is like family to me! read more

Amazing and attentive staff. The employees at this UPS are incredibly helpful and provide superb customer service from meeting me at the door to help carry heavy boxes to taping up all my boxes for free. Every experience here has been quick and efficient. So happy to have such an amazing UPS close to home!! read more

I just left this UPS store and the service was outstanding as usual. Jason took care of me in the most polite manner and helped me in a very professional way. All personnel was following CDC guidelines using masks / social distancing and overall giving a good service so I for sure will come back to this store for my shipping and packing needs. read more

This is my favorite UPS store! Great customer service and very fast! I'm in and out in a few minutes and there's always a friendly face behind the counter. Great hours too and I've never had any issues with any of the *numerous* packages I've dropped off here. Sometimes I have my dog with me and they're very understanding and my dog has actually come to love going in and saying hello/being pet. All the employees are great and very patient when I come in with multiple packages. Overall, highly recommend this UPS! read more

I went to this location twice. The first time I excused their rudeness because of how busy they were and I can understand some people don't know how to deal with pressure. The next time I went, the girl says "We charge for tape, so next time bring it taped." I told her it was no big deal, I would pay for the two pieces of tape for the box, how much? "No, it's okay, next time just bring it taped." Next time I will not go there, EVER AGAIN. It makes no sense to be rude to customers, especially when 95% of your business LIVES in the area, locals. I live five blocks away and will drive past this place. I feel that everyone in there hates their job; and I thought UPS gave good benefits. read more

I went in to drop off a few packages and asked "Jason" to step back so I could set them down and walk out while I waited for the receipt so as to not get closer than 6 feet to anyone. He answered rudely "Do whatever you want." When "Jason" came over to me with the receipt I backed away and asked hIm to place it down. He answered "Oh come on lady don't be ridiculous." He then told me that I was being rude by not taking the receipt up close from his hand! I yelled at this point. This went on until I asked for the supervisor. He said, "I am." I asked his name and he told me Jason and that he is the owner. So if this is the case, then THE OWNER OF THIS CORAL GABLES UPS STORE JASON THINKS THAT HIS CUSTOMERS WHO FOLLOW CDC GUIDELINES BECAUSE THEY DONT WANT TO CONTRACT COVID 19 ARE RUDE AND RIDICULOUS. Oh, and when I went inside to find out if he really was "Jason the owner" he threatened to call the police if I wouldn't leave. I see that only 1 week ago another customer complained that none of the employees in this essential business were wearing masks!! read more

Very disappointed. Dropped a package off on Nov. 10 and it was not delivered to usps until Nov. 26. Missed my 30-day time frame for returning my item to seller. read more

I was hesitant to come based on other reviews but I was literally in and out in less than 2 minutes. I had a prepaid package with no tape, and they taped it up and gave me a receipt all while helping other customers. In my 2 minutes in the store he attended 3 customers and greeted a customer checking their mailbox. read more

I guess ppl have different experiences. Or some ppl don't know how to communicate what they want. I've been in the store more than a dozen times as this is my point of access when my packages need signatures and I'm not there to sign. I've shipped plenty of packages from here as well as notarized some papers. Everyone is friendly, courteous and helpful. I'm always in and out in 5 min or less. Great experience every time! read more

Terrible store, employees and service. Walked in to ship an item to spain and stood in the empty store for 5 minutes before anyone even acknowledged I was there. Once I was helped, the rude employee seemed reluctant to help me decipher the address in spain I was shipping to. Basically telling me "I don't know". Are you kidding me?!?!? YOU WORK AT THE UPS STORE!!! He finally quoted me $192 to ship a 3 pound box. Asked if this was the most economical rate he said yes, without really telling me much about how long it would take, whether that included insurance or tracking. This alone was enough to make me storm out of the store, but there is more! It was ash wednesday, and a gentleman walked in with ashes on his forehead, the employee then proceeded to mock the gentleman and tell him that there basically is no god, heaven or hell. Completely ludicrous and inappropriate. An asinine, and ignorant conversation on theology ensued, when I finally grabbed my item and marched out of the store. I would avoid this store like the plague and advise anyone else to do the same. read more

i dropped off a package at this store, and just need ed a receipt, instead of the guy finish helping me, he started helping anohter customer. when i asked him if he could just finish with my transaction so i could leave. he just ignore me. bad customer service on his part. read more

Great Store for all my Ebay shipping needs. They always make things happen with smile even though they get very busy and have to deal with people with no manners or those who are in a hurry. Jason, the manager, has help me with packing and shipping of very expensive items from the packing, shipping and delivery to the other end. The rest of the staff is as friendly and accommodating. Thank you for your continuous good service, Ira read more

I have my P.O. Box at this store and visit the store 3 times a week. I have never had a problem. The staff knows me by name and even has my packages ready to pick up by the time I walk through the door. I highly recommend it. read more

If I need to scan checks for deposit to USAA, the machine breaks down during scanning or is already out of service when I get there. There are only a few UPS stores that off this service, so I recommend you find another. Because this location is convenient I try and get there when it opens to avoid extremely lenghty delays waiting in line. read more