This store will not let you print a mailing label unless you rent out the ancient computer for 3$ for 5 mins plus the cost of print. There are no self serve printers. The employees even seemed frustrated that they were unable to help due to the owners printing policy. It says we print on the door the lest you could let people do is print. We went to the ups store on Havana and they happily had us email them the label that needed to be printed and put it on the box for us. They were very helpful and took care of it easily. They charged us .50c a page which I happily paid read more

Thanks for all of your help this morning Pam! Awesome customer service and a friendly smile! What a great start to the day! read more

The young Hispanic girl working on Mondays (maybe 5'6, bad highlights) is honestly one of the rudest people I've ever dealt with in retail. One time she straight up refused to ship my package to Mexico, even though a manager told me they could. The next time I asked for a different clerk and she STEPPED IN and attempted to not allow them to ship the package to Mexico; a manager had to step in and take over - it got shipped. Then just now, although my return label said a UPS store can print it for free, she tells me it's $4 to use their computer plus $.10 to print a page and that I shouldn't even bother because the computer is offline. No sorry, no suggestions on another location or other steps I could take. Fire this girl, she is actively causing you to lose money. read more

Reviews show great service and horrible, seems to be extreme in both directions. Super helpful then can't be bothered. Anyway, you can have your UPS shipments sent to a UPS Store for you to pickup, no more porch pirates. This UPS Store charges double what it used to and what the other two UPS Stores I called . Normally $5, here is $10. Be aware of this if you plan to have anything shipped here. Consider a different UPSStore, the store manager said we're independently owned and can charge whatever we want. OK UPS Store manager, got it, I'll go somewhere else for all my UPS incoming and outgoing shipping. BTW, if you have a package sent via FedEx to a FedEx Office/Print location pickup is FREE and you don't have the 'I don't care' of dealing with this location. read more

Never will be coming back here again! Atouro was so rude! Talked to fast to where I couldnt understand him. And then questioned me like I didnt know what I was doing. I had everything you asked for and told you not to cover up the numbers on the box I had to have to return my item. I had to tell you twice to stop what you were doing so you wouldnt cover up the numbers on the box. And then you had the nerve to ask me why I would even write it the box. I had to or my item couldnt be returned. read more

At times I wish we didn't buy our house in SE Denver so this wouldn't be our UPS store. It's so inconvenient and outdated the owner won't allow you to send a label to be printed for returns. It wouldn't be as big of an issue if the computer they have available wasn't a dinosaur and adds an addition 10-15 minutes. Who has time for that? Worst UPS store ever. read more

I will not be using this location again. I've used this location in the past for notary services and have been in and out in 5-10 minutes. I arrived 15 minutes prior to closing and was told that there wasn't enough time to do it before close. Well then why are you even open? There were no other customers in the store. I had time to write the review and drive home before closing time. The trend in one star reviews is here for a reason. read more

Honestly the customer service from this store is horrible. You'll pay $60 for 2-delivery, only for it to take 5 days, and be told due to unforeseen circumstances your delivery will be late but still be charged $60. No empathy what so ever from this franchisee as we had to deal with corporate in requesting a refund (only to be denied and no support). I'd never take my business back here, and I live right next to them. Deal with the lines at USPS or similar costs at FedEx, or an alternative UPS store. read more

ZERO - 0 - * : Is there a zero star option? This is the worst customer service I've experienced the entire holiday season. I walked in the store I was the only person in the store to hear the woman complaining to a customer on the phone that they were really busy and she couldn't help them right now. Then after hanging up the phone proceeded to not help me. Complaining to me, not helpful with an Amazon. Useless. Don't waste your time don't even bother stopping here. Got to the UPS store near Creek High School or in Greenwood Village. Both of those locations the ultra friendly and extremely helpful. read more

It's unfortunate that this UPS store is so inefficient because it's in a great location. Store owner is rude and wouldn't work with me on a solution with a lost package. Was mocked and she rolled her eyes at me and told me to "cry about it to someone at corporate." She has been reported multiple times to the property managers for being rude and insensitive to customers. This store gives UPS a bad name. Better off taking your business elsewhere. Update: it's insane that a store owner can't take criticisms to change business relations with customers and instead continues an angry and aggressive dialogue with customers. Saying I should be banned because describing of how I was treated during my experience is not a way to do business. read more

Be sure to sort by the newest reviews to see how this place really is. There's a reason they only have two stars. The associates are incredibly rude and they have clearly learned it from the store owner/manager. I would rather personally walk my package through five states than ever use this UPS store again. If you would like to be treated with respect and have your business valued, avoid this location at all costs. read more

I've dealt with Pam for the past two years packing and shipping high dollar items. She's always been great. I wish the same could be said about Bekah and Arturo. Entitled to say the least. My wife and I got home today and had received a InfoNotice slip for a package. We hurried over to the UPS store and were there right before 6:30pm. Bekah and Arturo had locked the door as we were walking up and then proceeded to ignore us standing there. Arturo began laughing while closing his till out. After two minutes of waiting to see if we'd be acknowledged I knocked on the door. We continued to be ignored, after a second knock Bekah just starting shaking her head "no". Wouldn't make eye contact. Meanwhile it was clear her and Arturo found the situation quite humorous and continued to laugh as they closed the store down. I've never seen such entitled and petty behavior. I worked in retail when I was young and would never have treated any customer that way. Utterly rude and disrespectful. I was so shocked I took a video of the entire encounter. I'm filing a formal complaint with UPS for store #6811. Stay away, not worth your time, energy, or effort. Take your money elsewhere. Think about these people before you send or have something sent via UPS. UPS should conduct audits of their franchises to ensure they're meeting the bare minimum level of customer service and corporate expectations. Sad day for a Colorado owned and operated business. You've lost a customer for life. read more

I've been in here several times to send packages, return packages, and get a TON of complex documents notarized requiring varying numbers of witnesses. I have only ever seen 2 people working (blonde curly hair girl and long ponytail guy) and they are both pleasant, helpful, and very thorough with the notarizing. And now I am told they take USPS stuff as well, which is great! I shall never have need to visit the pit viper who owns the Qwik Pack and Ship down the street again! read more

Went in on a Sunday and Ruby was awesome. Very helpful, professional, and knowledgeable.

Love love love these guys I am in and out in less than 60 seconds almost every single time you got a love that as women we do not have time to stand in line yay UPS read more

Pam, Bekah and Arturo are top notch. I've had a box here for 2 years.

Horrible customer service. I had a single label to print out from my email, FedEx will charge you 15 cents to print one single sheet and just have you email it to them. Here I was told I had to rent the computer time for a minimum charge of $4 to print a SINGLE PIECE OF PAPER. The girl behind the counter was rude and unhelpful. Needless to say I left and will take my future shipments elsewhere! read more

This store and the notary working there were super helpful and thorough when I needed paperwork notarized for work. She took the time to ensure that everything was completed appropriately even going so far as to speak with my employer to ensure that things were done appropriately. The staff was super pleasant and friendly throughout my visit there, helpful in every way possible and took the time to let me know the cost associated with the items I needed and offered alternatives to ensure that I wasn't paying for more than was required. Super helpful and I'd highly recommend this store! read more

They won't ship anything without you giving all your information (government ID etc). I wasn't trying to send anything questionable but had never been asked for this info. Because I inquired, the very unhelpful lady told me she "wouldn't" send my package. UPS=Big Brother. Awful customer service. I'll take my business to FedEx or USPS. read more

I'd give them a 0 if I could. I've been waiting all day for my package and instead of calling me to enter the building they just left a notice that it was undeliverable!!!! So lazy. FedEx and USPS has delivered inside the building all day long. These guys are just too lazy to try and take their time to write notices instead of delivering. I hate UPS!!! read more

As mentioned by other Yelpers, Pam the owner is beyond unprofessional. I placed an Amazon Prime order to be delivered to my home. UPS screwed up (shock!) and sent the order to Pam's local store with no attempt to contact me or re-deliver even though I was home all day. I contacted Pam and left a message asking her to reship. Two days later she called back with a giant chip on her shoulder from the word go. She was belligerent and loud throughout our whole call. She told me there was no way she could have the items sent back out and that my only choices were to go pick them up myself (not what I paid for) or wait for them to be returned to sender and reorder (defeating the entire purpose of 2-day delivery.) She interrupted me repeatedly, continued talking over the top of me, and defended the driver's actions (obviously, I wasn't home or else he wouldn't have delivered to her) all while telling me she had no connection with UPS shipping. It would have taken her less time to be polite, apologize for the inconvenience and give me the number to UPS Customer Service. Pro-tip: If you have an upset customer, don't interrupt to tell them how they're clearly in the wrong without any basis in fact and no practical solution to offer. It just makes us go on Yelp and write about what a first class jerk you are. After all that, Pam *HUNG UP* on me, just to underscore what a consummate professional she is. read more

I won't go back to this UPS store again. Very unhelpful and when it came to not wanting to pay $5 for one of their shipping boxes and opting to bring my own that I paid $1 for from Office Depot, the store associate Bekah became very rude and stated "well hopefully your package makes it there." Um excuse me what? I've shipped with UPS multiple times (at different locations), have never used one of their shipping boxes, and have never been given such attitude by any other store associates!! My advice- choose a different UPS location! read more

I cannot believe what kind of service I just received from a short gray haired woman who is the owner or manager. I go in to inquire about opening a P.O. Box and she tells me what types of ID she needs which I gladly provide my driver license and car registration. She then proceeds to tell me prices and terms. The shortest term they offer is 3 mos and I only need 2 mos, so I say thank you but no thank you. She then refuses to give me back my copy of my driver license and vehicle registration! What? I'm pretty sure that is not legal. She cops an attitude with me and tells me it is her paper! I will pay you for your paper just give me my legal documents!! What an absolute joke of a business owner. I would not recommend doing business here and hopefully she learns a lesson from this because it is now forever on the internet. read more

I had a great experience dropping my Amazon return and mailing a package to Italy. They have a nice selection of cards and boxes to ship gifts in so you don't have to send an ugly brown box. I had a pleasant experience. read more

Service is okay. Luckily the company already sent me a prepaid UPS envelope. You have to drive around back for the main entrance otherwise you end up at the delivery door facing Hampden Avenue. read more

Everyone here is very professional. Service is quick and efficient. No negatives at all.

Our company has used this UPS store for over a year now. I love the owner Pam, she is always willing to help, and makes sure that all my items are going to the right place. I wouldn't go anywhere else, they have great customer service and always pleasant to deal with. read more

this place needs to be closed and inspected by ups. the owner pam is the worst person on this planet. i was trying to ship my box and she wants to know what is inside the box?like for real?you want to know what is the inside?is it even legal to ask? my package says pharmacy and i was trying to send customer order. the owner asked what is inside and i said medications, and she asked what kind of medication? the owner does not know anything about hipaa compliance and was trying to push me to open the box and show her all medications. by doing that i would brake the hipaa compliance. but owner pam does not care. so she refuse to send my package. people like pam does not deserve to run business like that. i will escalate this problem to ups and make sure pam will take hipaa compliance clases. read more

In my opinion & per my best judgement I wouldn't even refer my worst enemy to this location. If you are not aware many UPS stores (i'm not sure if they all are ), are franchised. Other locations allow you to send your shipping label to the stores email and they printed for you. this location however, even though they have an email, it is $3.95 minimum for you to send them an email for them to print the shipping label or a minimum of the same amount to get on the computer and pay the cost per page. The computer decided to print my email and the attachment in the email as well instead of just the attachment ...fine no problem. I get a receipt and it shows me that I was charged $.39 for a color page I addressed it with the owner/employee at the register and that's when I stated the error that the computer had made. According to her it was " oh well I wasn't sitting over your shoulder when you were at the computer so I don't know what happened." I then stated I'm not paying for that because your computer was not supposed to do that she stated well it's already on your card so I said I'm not paying for that we'll see and she stated well don't dispute the charge because then we're going to have problems. That definitely was not my intended action as she assumed that's what I was going to do. My comment was more so a euphemism for how about you have some good customer service and realize that your computer is stupid and I should not have been charged for that color page. OK yes it's only $.39 and thankfully as an engineer I can afford it however this woman's attitude was disgusting. She then throws down by package by the side of the area where they are picked up. According to her I should not come back on Friday to get my papers notarized (as I had inquired about that when I came in the store). As if she's the only notary in all of Denver LOL. Don't go here. Spend your money elsewhere and many other UPS stores will print the label for you as you're shipping through their location anyway. read more

Horrible customer service at this store. I went for the first time today and they did absolutely nothing to help me. I will not be returning. read more

Don't go here for a notarization of your signature. The woman who was there the day I showed up must think she's a lawyer. All she was required to do was "witness" (notarize) my signature on a form - a stand alone form (a waiver) from a series of forms from my wife's work. She refused unless she was able to see and read all the forms. No. The other documents are of a private matter between my wife and her employer. My signature was for a document meant just for me to sign to waive my rights in the particular matter. It was very clear what the document was, and that it was a stand alone document. You are not a lawyer. Witness the signature. That's what a notary does. Do your job. read more

I never have issues, staff is pretty nice, I always deal with Antonio ... he's awesome

Combined issue. Between the UPS tracking system, the tracking system within Amazon, the UPS driver and the owner of this store, I was given three different versions of "the truth," the last of which was ultimately a blatant lie about my package being out for delivery. I wish I knew who was dishonest and who was just helplessly stupid, but I doubt it matters at this point. Customer beware. read more

Great service! Convenient location. Pam and her staff are super nice. Support small business even though it's a ups store they are independent owners. read more