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    The UPS Store

    3.3 (63 reviews)
    Open 9:00 am - 7:00 pm
    Updated 2 weeks ago

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    Response time

    10 minutes

    Response rate

    100%

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    Prisma ..

    Walked in to 3 employees behind the counter talking amongst themselves and chatting away. Nobody greeted or acknowledged me. All I was tryna do was drop off 2 packages, grab a receipt and go about my way. Finally after standing there for too long, a girl came up and scanned my packages. Point is, train your employees to at least do the bare minimum and acknowledge customers. It's really just common courtesy. Please and thank you.

    Storefront

    I would suggest calling to confirm the documentary requirements before you rent a mailbox. Your voter registration is the least intrusive option for verification of residency. I have been renting a P.O. Box for a few months, and from the first day I entered the premises, the tall blonde gentleman is consistently rude and dismissive. He may be the manager. I do my best to wait for another staff member when I enter the store, for any services. Customer service is low on his priority list. Otherwise, the staff are helpful, when obtaining packages, etc. It is a small but efficient location.

    Dave R.

    I love this place! I have a mailbox here and I have shipped very expensive musical instruments from and to this place! All the staff are knowledgeable and nice and the manager/owner, ANNA is the best. Clean, convenient and so safe. I never have to worry about my packages knowing that Anna and the crew will take care of them! Yay UPS Store 7414!

    Thank you guys for helping me print a photo that turned out awful at CVS. If anyone ever needs quality photos printed you're best bet is to come here, they will show you the photo you n their computer before printing to preview and they have a variety of paper options. The cardstock showed the background colors much better than CVS photo paper. Pictured is the UPS photo on the left (correct) and the CVS photo on the right which was just the worst.

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    3 months ago

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    Local

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    9 days ago

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    11 months ago

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    7 months ago

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    6 months ago

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    6 months ago

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    Local

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    1 year ago

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    Local

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    4 years ago

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    Ana T.

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    1 year ago

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    Local

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    1 year ago

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    7 months ago

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    Local

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    2 years ago

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    Local

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    10 months ago

    People are very friendly and helpful. They go out of their way to make the whole experience agréable.

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    11 months ago

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    11 months ago

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    4 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    Ana T.

    Thank you so much for your kind words and trust in our store .

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    2 years ago

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    3 years ago

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    4 years ago

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    3 years ago

    Big shout out to Bryson awesome customer service as usual I really appreciate this location.

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    2 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    Page 1 of 2

    The UPS Store Reviews in Other Languages

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    Review Highlights - The UPS Store

    I randomly found this newly opened UPS store after procrastinating on shipping some items out and Jackie and Ana were very helpfully.

    Mentioned in 5 reviews

    Read more highlights

    Encino Mail and More - Got piles of old mail cluttering your space? Let us help you shred the stress away for just $1.50/lbs. Swing by today!

    Encino Mail and More

    (74 reviews)

    Encino

    Best place always and helpful people here also owner is very nice person !…read moreThis is my second time and I love it

    UPDATE (15-year customer)…read more I have maintained a mailbox at this location for approximately 15 years and, until the recent ownership change, I would have recommended this business without hesitation. Unfortunately, service has declined significantly since the new owners took over. The first major issue involved the mailbox area being closed during business hours, preventing customers from accessing their mail and creating delivery problems with carriers. I raised those concerns directly with management at the time. Today I experienced another serious failure. I left a package at the store to be shipped as a Mother's Day gift. One week later, the package had never been sent. It was simply handed back to my wife when she visited the store. No notification. No follow-up. No explanation until we discovered it ourselves. What is most concerning is that these incidents appear to be symptoms of larger operational issues. On a recent visit, there were multiple customers waiting in line while an employee who appeared to be unfamiliar with the systems struggled to assist them. The owner was in the back office, and another person openly stated they did not know how to complete the transaction they were attempting to process. The only employee who consistently appears knowledgeable and capable is Jose, who was there under the previous ownership. Even basic customer convenience has suffered. The rear parking area that was previously available to customers is now frequently occupied by U-Haul trucks, reducing access and making visits more difficult. I understand that taking over a business is challenging. However, after nearly a year under the new ownership, these are no longer growing pains. Customers depend on this business for secure mail handling, package acceptance, and timely shipping. Those services must be reliable. I sincerely hope the owners invest more time in training, staffing, and day-to-day operations because this location was once an excellent neighborhood business. As a long-time customer, it is disappointing to see the decline.

    FedEx Office Print & Ship Center - FedEx helping one another!

    FedEx Office Print & Ship Center

    (231 reviews)

    Van Nuys

    Friendly service great customer service great place to get you shipping information and shipping…read moredetails for Fed Ex also copying too

    Let me first start by saying, I get it, it's an entry level job for most of these kids, but you…read morewould think the acting manager on duty should at least have some grasp on common sense. I got off work on 12/10/25 and made it to the door 3 minutes late with a tiny, but urgent scanning task (that would have literally taken me a couple of minutes to complete at self serve and leave) probably before the others inside even finished with their own tasks. This manager walks up to the door, I humbly explain to her the urgency of my situation (4 pages to scan to submit for a pending mortgage loan. I beg and plead, but all I got from her was "I'm sorry, but we just closed." Maybe it's just me, but It was 8:03pm and even a few customers inside came up to her with disbelief. But she was pretty firm and would not have it any other way. Really FedEx? Has the candidate pool gotten this shallow? You certainly picked a winner with this one. I didn't catch her name, but she should stand up and take a bow, as she single-handedly chased a regular customer away for life. People generally review the extremely good and the pathetically bad, because they were emotionally moved by a standout employee. This piece of work must have fallen asleep during her orientation. Clearly clueless about Customer Service, the notion of going above and beyond the call of duty to shine like a star during a customer's desperate moment. The other reviews speak for themselves. Just some food for thought for the top brass, who will hopefully stumble upon this scenario from an ex-customer's perspective and perhaps consider investing in a little more training - at the very least - about common courtesy. Will never use FedEx again!

    The UPS Store - shipping_centers - Updated May 2026

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