I was in your store on Friday, and helped by Eric who is wonderful! Writing this review for the sole purpose of letting everyone know what a kind, patient, thoughtful hard worker he is! I had a large amount of Amazon returns, and documents that needed to be notarized. Eric was both friendly and gracious in dealing with me, navigating all customers, meeting everyone's needs with proficiency and generosity. Very much appreciated, highly recommend this store. Thank you Eric! read more

People toss around the phrase "useless clowns" around a lot but that's almost too generous for this location. Even for Encino lazy and clueless, thoroughly unhelpful employees. Head to another UPS store, there are far too many in the area to deal with a terrible one read more

It's a full service ups store. It have all the supplies for preparing a shipment. It's in the back if the strip mall. Kind of a weird parking situation. It has an under me management sign but that signs been up over 6 months. Nothing special, nothing bad. It's a place I'll use regularly. I recommend this UPS store. read more

UPS is an excellent company. I'm not a big fan of stores that don't have the Self service computer but in general they do a good job great on tracking timing Delivery to do a good job in the store to do a very read more

Generally, I think the employees are nice and efficient . I have been to this location many times and everything feels easy here. However, this review is really more because it worth noting that Jasper was very helpful with my Amazon return today. He was the only one there and I made it in before closing. I didn't notice my return widow had closed and he suggested that I ask them for an extension. He was very patient as I was contacting Amazon support to get the extension to still be able to return today. I was able to return it because of his help, something that I don't feel most people would help with. I had packed it with a used Sephora box and it had a hazmat sticker that I didn't notice either. He took off for me and let me know to look out for those next time so that my package is able to get sent properly. All in all, I really appreciate the customer service I received today. read more

SCAM. DO NOT OPEN A MAILBOX HERE. I had a PO box here for 2 years, and based on my experience: 1. You will probably lose packages. On 2 occasions, I was given other people's packages and had to bring them back once I realized they weren't mine. Their system is extremely unorganized. They didn't even realize they had given me someone else's packages and if I hadn't returned them myself, the other person would've just lost their packages. I also noticed towards the end of my 2nd year that some of my packages were missing items and appeared to have been opened by someone else. 2. They will extort you for $ once they realize you're a returning mailbox owner. I was charged $292/year for the first year, $325/year for the second year, and then they asked me to pay $710/year for the 3rd year (under this new subscription, you can only receive 15 packages/month btw, anything on top of that is a $5 surcharge). I was not given a contract to look over and they said I had to sign digitally before they could print out the contract for me to read. Literally a scam lol 3. Parking is a mess here. If you stop by around noon, you have to circle the lot for about 20 mins before you find a spot. 4. There are 1-2 people working at a time, which means wait times can get pretty long. 5. I was not offered mail forwarding after canceling my mailbox and was instead told all mail would be returned to sender. It's standard to pay $15/month for the first 6 months of mail forwarding after canceling a mailbox with UPS. It's been a few weeks now since my cancellation and I have not received any notifications from senders about mail being returned, which leads me to speculate about where my packages are ending up and whether they are actually denying them or not. The only positive about this location is the staff is friendly and helpful. When they accidentally gave me 4 heavy boxes of someone else's packages, they came to pick it up (it was their mistake, but I appreciate that they didn't make me come back to drop it off, as I had a flight out the next day). There's a much nicer, cleaner UPS Store conveniently located about 5-7 mins from here with a large parking garage. I would make sure to check out that location before opening a mailbox here, especially if you're considering becoming a long-term customer. read more

Package return was fast Stuff is polite and professional Convenient parking Place is close to my residence Good hours of operation read more

Walked in to 3 employees behind the counter talking amongst themselves and chatting away. Nobody greeted or acknowledged me. All I was tryna do was drop off 2 packages, grab a receipt and go about my way. Finally after standing there for too long, a girl came up and scanned my packages. Point is, train your employees to at least do the bare minimum and acknowledge customers. It's really just common courtesy. Please and thank you. read more

The UPS Store - Shipping Centers Near Me - Encino, California

Beware: hidden cost / sales. I went to return an Amazon package, I had everything needed, then the guy at the front desk say he can't take my box and I need to buy from them a new box only costing $5-$20. The guy was blonde hair he was rude not nice and talked to me disrespectful. No more business for you ever. Rude. Go to Amazon fresh instead. Or pay because they put u on a spot. 0 read more

Charging $7 for a basic bubble mailer that costs around 50 cents is outrageous. I understand retail markups, but this feels wrong. It's an essential shipping item and you are taking advantage of it. read more

I was 9 months pregnant and stressed out of my mind. The ladies here at the UPS store saved me. They helped me get my packages boxed and shipped. Truly went above and beyond. I was astounded by their kindness and humanity. I was sobbing from my hormones and they offered me a chair to sit and helped me through the process of getting my baby gear returned. They really are the best. I'll never forget their kindness. Bravo. read more

I would suggest calling to confirm the documentary requirements before you rent a mailbox. Your voter registration is the least intrusive option for verification of residency. I have been renting a P.O. Box for a few months, and from the first day I entered the premises, the tall blonde gentleman is consistently rude and dismissive. He may be the manager. I do my best to wait for another staff member when I enter the store, for any services. Customer service is low on his priority list. Otherwise, the staff are helpful, when obtaining packages, etc. It is a small but efficient location. read more

The UPS Store - Storefront - Shipping Centers Near Me - Encino, California

People are very friendly and helpful. They go out of their way to make the whole experience agréable.

GREAT FOR AMAZON RETURNS...BUT do NOT buy anything from them! They are way over priced - you can buy the same items for half the price at Staples. read more

Avoid this UPS store!!! Incompetent!!! Refused to help with simple tasks. When asked to speak with a manager, I was told that he does not want to talk to me!!! read more

I love this place! I have a mailbox here and I have shipped very expensive musical instruments from and to this place! All the staff are knowledgeable and nice and the manager/owner, ANNA is the best. Clean, convenient and so safe. I never have to worry about my packages knowing that Anna and the crew will take care of them! Yay UPS Store 7414! read more

The UPS Store - Shipping Centers Near Me - Encino, California

Thank you guys for helping me print a photo that turned out awful at CVS. If anyone ever needs quality photos printed you're best bet is to come here, they will show you the photo you n their computer before printing to preview and they have a variety of paper options. The cardstock showed the background colors much better than CVS photo paper. Pictured is the UPS photo on the left (correct) and the CVS photo on the right which was just the worst. read more

The UPS Store - Shipping Centers Near Me - Encino, California

This store is about 2 mins from my house. It's my go-to place for drop off and Amazon return. They also take UsPS packages and hand them over to postal office almost always the same day. Friendly staff. The manager Anna is very professional, knowledgeable and people person. 10 out of 10 for this UPs store. read more

Felicita is a rock star ‍ she was very helpful and friendly early in the morning. Thank you again! read more

The UPS Store - Shipping Centers Near Me - Encino, California

Avoid this UPS store. Not bright people working there. I brought in a package and they said I should switch to a box to save money. But then they didn't tell me tell me how much the box is gonna be so it ended up costing me exactly the same except I had to wait 10 minutes for it to switch the packaging. read more

Few days ago I went there to shred my documents I had a coupon from ups that was saying up to 10 pounds free when I brought it up the clerk who was helping me asked the other one his name George which he responded that this means 5 pounds and this is not a real coupon and treated me like I'm stealing when I asked him to let me talk to the manager he said that manager knows and is not available to answer my questions so I picked up my whole 40 LB documents took it back in the car and called another UPS store close to me they said that they will honor the coupon and it was a very pleasant experience which I will put a review in a separate review the whole thing was very embarrassing and I was treated like a thief instead of a customer read more

Worst customer service ever especially with a guy named Bryson. No manors and very disrespectful always wearing his glasses like if he's out on the streets haven't seen the Latina with glasses in a couple days she has better customer service then this jackass and the young man in the afternoon he has good customer service. I will not come here when the jackass is there. I was there yesterday. read more

Always easy and no hassle .. but if you don't have a box for your returns be prepared to pay a stupid amount of money to buy one. Make sure your amazons day no box and label needed. Good hours too. read more

First time coming here , needed 8x10 portraits printed and Ana went above and beyond to figure out how to print from my camera and how to get the perfect placement for each photo! Staff is great and the store is clean! Highly recommend read more

The UPS Store - Shipping Centers Near Me - Encino, California

DO NOT GO HERE! The employee by the name of GEORGE was extremely rude!! He not only ignored my questions but also displayed a dismissive attitude towards me and other customers. It was a completely unpleasant experience. He took my label off my package and refused to tape it back on. When I asked him to retape my label back on the box which he took off his exact words were "I don't have to do anything" I would never speak to a customer the way he did he should get fired with that extremely rude attitude. no customer service. Go to a different location. read more

The pros: convenient, clean and efficient. The cons: 1. There's a consistent theme across the the reviews that this place reeks with poor customer service and I'm convinced it's because of the owner. She seems like a fine human, but has poor management skills: I witnessed her scolding her employee in front of a room full of customers. There's got to be a better way to train your staff. Who'd want to give good customer service when they're being embarrassed and talked down to. 2. Penny wise pound foolish. Penny pinching for everything and anything isn't the way to develop strong business. read more

I walked in today, three people there working not one even acknowledged me. I had to get their attention despite standing 1 foot from them. No "hello" no "how can I help you." Bizarre. At least say hello to customers? Or even acknowledged that they exist? read more

Big shout out to Bryson awesome customer service as usual I really appreciate this location.

I wish i could give this store 0 stars! Absolutely rude!!! Unprofessional! And irresponsible staffs working here. I was there to get a service done and BRYSON! (Unbelievably RUDE and unprofessional ) told me that the priority goes to other people in line and he started saying you know what I don't have for you to lecturing me in front of all other customers in store!! How on earth an employee talks to a customer that way! Your responsibility as an employee is to listen to a customer complains acknowledge it and find a solution. I tried calling the store to speak with manager! He answered the phone and pretended to be the store manager and mentioned his name is Bred? I would never go back to UPS and this store particularly! There are many different locations! Try anywhere but here. I'm not sure how dome people still has a job, my final word to the store manager/ owner, rethink your employee's capabilities because people like BRYSON should be trained, coached, and learn customer service and never talk to people, customers that way. He "the store manager" told me you can do whatever you want, write reviews we do not care. You can see what type of customer service this place is providing. read more

5 stars well deserved. I randomly found this newly opened UPS store after procrastinating on shipping some items out and Jackie and Ana were very helpfully. They just opened 3 weeks ago and are extremely nice and welcoming. Wishing them nothing but success! read more

This is the best location, it's easy to park and the hours are convenient as well. I've used the notary service with Ana. Just call ahead of time to make sure she is available. She's great, friendly and this location has amazing customer service. I'm always using this location for my Amazon returns. I've never waited more than 5 minutes and I'm always acknowledged that someone will be right with me. read more

I have been here 3 times during their business hours and all three times they have been closed. It's the least reliable UPS store I've ever been to. read more

I have come in here numerous times now ONLY because it's conveniently located when I need to drop off for UPS. I have shipped items once and they were very overpriced- they even told me that the post office was less. There's always a line and one person working on a Saturday morning- the owner. She was so busy in a personal phone call that she couldn't even be bothered to say one word to any of her customers. The lady in front of me complimented her and her store and she ignored the lady. She didn't say one word to me and I asked if she ever talks to her customers...no response. I'm disappointed every time I go in there read more

The employee handling my Amazon return mismanaged the scan and the item never shipped. So now I am trying to track down what happened because Amazon wont refund me until they receive it. I called the store to see if they could help me track down my shipment and the man who answered the phone said he didn't know what to do and "good luck." To which I replied I called for help and I need help. The employee then said "you're crazy, good bye." Unacceptable. Poor customer service and now I'm spending my days trying to file a claim for a proper refund. read more

The staff is very knowledgeable and helpful, no problem, they got it It's conveniently located on ventura blv, meter parking usually not crowded read more

Staff is extremely rude. NO customer service. Downright nasty and doing you a huge favor to process your items. Not to mention that they cannot seem to open on time. Horribly run store, very poor management. You are much better off at the Encino store near Hayvenhurst or the Tarzana store, where employees are well trained, polite, respectful, and know how to do their job. read more

Rudest customer service ever!! Indian lady was yelling at a 13 year old for not bringing in a proper box. When he tried to bring a different box she wouldn't accept it. Like cmon it's a child and just let him get his package dropped off. Need to retrain this lady asap. I recall her name being Else. Don't come to this ups location not worth your time, money, or patience. read more

Newly opened UPS store here in encino. Kind of hidden in a small plaza so be sure to look for it. During my visit, Ana, who seemed to be the manager was very pleasant and helpful. She helped me package the item that I needed to ship and helped me with all my shipping needs. She's very prompt and knew anything and everything about their business. If you need to ship anything via UPS, this is the place to do it! There's just something about how they handle business and customers that I love! Sometimes it's just not about selling a product, bit simply the manner of how you interact and deal with customers! Definitely my new go to shipping spot! Be sure to visit them guys if you're in the Encino area! read more

I am so happy this location opened up, traffic on Ventura is always a hassle and this being right off of White Oak is easy access, and it's right next to my favorite food spots is extra convenient! The staff here is very friendly, and the new style is very warm and welcoming! They told me this is one of the flagship 'horizon' stores or something like that. This new style store shows a bright future of UPS!! read more

I love this place! Ana and Brandon are very friendly, helpful, and honest! They helped me send my package the most secure and cost effective way and i greatly appreciate their amazing customer service! I'm so glad this store is here and i highly recommend this place for all of your shipping needs! read more