Excellent service very friendly staff, the owner is always there to make sure all customers are…read morehappy. I've been going there for years and was never disappointed.

The team at Encino Mailbox is quite efficient in processing packages and documents I typically send…read morevia DHL to ship my documents. Typically, I'll fill out the waybill online on DHL.com and pay for it as well online, and then drop off my documents here at this local DHL partner. They have DHL pickups scheduled for weekdays (Monday to Friday), but they don't have it on Saturdays -- which is why I only gave them a "Good" rating. Oftentimes, I don't have time to drop off documents until the weekend, and if I had known ahead of time that this location doesn't have a DHL pickup scheduled for Saturdays, I might have selected another DHL pickup location. Nevertheless, now I know. Only thing is that my documents will now get there a couple of days later, which isn't ideal. Their staff provided adequate service, however, there isn't any easy way for me to know this salient item.

Kevin was the main person who helped process my FedEx order, and he was honestly one of the best…read morecustomer service leads I've ever worked with. He went above and beyond, along with Jair, to help me ship 9 heavy boxes individually across the nation. They were patient, kind, and spent nearly 40 minutes making sure everything was handled correctly. Michael also took the time to reassure me that everything was going to be okay, which I really appreciated. The whole team made a stressful shipping situation feel manageable. Truly grateful for their professionalism and care. Highly recommend this FedEx location!

Very disappointed with the service. I printed documents, but the printer produced poor-quality…read moreprints (likely low ink). When I asked Michelle Michael, for a refund, they refused unless I returned the documents. I explained the documents are confidential and cannot be handed over, and even offered to shred them in front of them they still refused. Completely lacking basic understanding of customer service.

I received a recommendation from a friend of mine, going through all my boxes of paper and I needed…read moreto shred a lot of paper. She recommended that I come here, ask for Ben. Well... Ben is great. He helped me out in so many ways cost wise. It's only a dollar a pound, I brought all my paper in a big plastic garbage bag. He weighed it and we just put it in the bin for the shredder. There's plenty of parking in the parking lot . I ended up coming back three times . Highly recommend that you get all your shredding done here . He also has great prices on shipping and packaging .

I have been coming here for years and i absolutely love it. Ben is so helpful, very insightful on…read morepacking ways, etc. He helped me tremendously when I was shipping things to my kids at camp and now college. I enjoy going in just to see his friendly face. Top Notch!!

They are the best.! They are kind, supportive and full of…read moreenergy. I wish so many businesses at any size could have learned from them.

Quite possibly the best UPS Store in Los Angeles. Always warm, always professional, always helpful…read more Props to them for knowing how to get a good passport photo of a squirmy three-month-old.

awesome mailbox place , price is high but service is very good . Busy place but convenientread more

UPDATE (15-year customer)…read more I have maintained a mailbox at this location for approximately 15 years and, until the recent ownership change, I would have recommended this business without hesitation. Unfortunately, service has declined significantly since the new owners took over. The first major issue involved the mailbox area being closed during business hours, preventing customers from accessing their mail and creating delivery problems with carriers. I raised those concerns directly with management at the time. Today I experienced another serious failure. I left a package at the store to be shipped as a Mother's Day gift. One week later, the package had never been sent. It was simply handed back to my wife when she visited the store. No notification. No follow-up. No explanation until we discovered it ourselves. What is most concerning is that these incidents appear to be symptoms of larger operational issues. On a recent visit, there were multiple customers waiting in line while an employee who appeared to be unfamiliar with the systems struggled to assist them. The owner was in the back office, and another person openly stated they did not know how to complete the transaction they were attempting to process. The only employee who consistently appears knowledgeable and capable is Jose, who was there under the previous ownership. Even basic customer convenience has suffered. The rear parking area that was previously available to customers is now frequently occupied by U-Haul trucks, reducing access and making visits more difficult. I understand that taking over a business is challenging. However, after nearly a year under the new ownership, these are no longer growing pains. Customers depend on this business for secure mail handling, package acceptance, and timely shipping. Those services must be reliable. I sincerely hope the owners invest more time in training, staffing, and day-to-day operations because this location was once an excellent neighborhood business. As a long-time customer, it is disappointing to see the decline.

Went to FOUR different listed notary publics that are listed to be open along Ventura Blvd between…read moreYolanda and Louise and they were all closed, despite the listed business hours on the internet. The last of the four happen to be located a couple of addresses next to A1 Copy Service. So glad I happen to look over and saw the word "notary" at the front. And the door was open. Very cheap and fast notary service. Friendly. No line. I cannot emphasize enough that this place is OPEN during the posted hours. Very important when you're trying to get papers notarized -- It would certainly save you an hour or two of trying to find a notary CLAIMING to be open. BTW, they also have shipping and packing and mailing services.

I had an unusually-shaped item I needed shipped to NYC. Aaron, behind the counter, put on his…read morethinking cap and McGyvered a perfectly sized and sturdy package. Plus we discussed guitar GOATs -- Jimi or Prince? I am a repeat customer!

So this spot--Mail Room & More inside La Reina Plaza in Sherman Oaks--has been around forever…read more(about 30 years!). The building used to be an old neighborhood cinema, but now it's home to this mailbox center that's finally having its glow-up moment. And let me tell you: the new team is a massive upgrade. The two guys running it now? Friendly, accommodating, and actually happy to help. A total 180 from the previous workers, who... well, let's just say customer service was not their strong suit. I honestly avoided this place before, but now it feels completely different--in a good way. I drop off all my FedEx and UPS packages here, and I pick up my boxes from Amazon, UPS, and FedEx at this location too. Super convenient, no stress. I also got my passport photos taken here, and they did an excellent job with those as well. They offer PO boxes, mailboxes, notary services, passport photos, fingerprinting, and just an overall smooth experience. If you need mailing or document services in Sherman Oaks, this is officially a yes from me.

Worst mail place, the owner is a scum. The Guys before these new guys were way better i dont know…read morewhy they got replaced. Service is horrible. They over charge for everything, including Paper like who does that? This place needs to be shutdown

I had such a great experience at UPS thanks to Cam! From the moment I walked in, he was friendly,…read moreprofessional, and incredibly helpful. He made the whole process quick and stress-free, answered all of my questions, and went above and beyond to make sure everything was taken care of. It's not often you come across customer service like this anymore, and Cam definitely deserves the recognition. If you visit this UPS location, you're in great hands. Thank you again for making what could have been a frustrating errand such an easy and pleasant experience!

When I was preparing to move from California back to New York, I had several pieces of framed…read moreartwork that meant a great deal to me but had been left behind by my movers. I was honestly nervous about shipping them because I had previously sent artwork to myself through another carrier, and it arrived damaged. When I brought the artwork into The UPS Store, I explained my concerns to Reggie. He immediately put me at ease, telling me that he regularly packs and ships artwork for a nearby gallery and that he would take special care of mine. He absolutely delivered on that promise. The care that Reggie and Cam took in packing my artwork was extraordinary. Every piece was wrapped as though it were irreplaceable. The glass was protected with a special film to prevent damage to the artwork if it were ever to break, each piece was expertly cushioned and secured, and everything was packed so thoughtfully that I honestly don't think it could have shifted during shipping if someone had tried. The shipment actually arrived a day earlier than expected, but what impressed me most was opening the box and seeing the level of craftsmanship and care that had gone into the packing itself. It was immediately obvious that they had treated my artwork with the same attention they would have given their own. In a world where it's easy to overpromise and underdeliver, Reggie and Cam did exactly the opposite. They promised they would take exceptional care of my artwork, and they exceeded every expectation. If you have anything valuable, fragile, or simply meaningful that needs to be packed and shipped, I recommend The UPS Store on Ventura Boulevard without hesitation. Thank you, Reggie and Cam, for treating something that meant so much to me with such professionalism and care.

I waited 30 minutes standing at a counter. I was never helped. The place was very busy and they're…read morevery very understaffed. Go to a different location.

Zoey and Amy -- thank you! I'm dealing with some very…read moreimportant matters in my life right now, and I came in with nearly 10 years' worth of documents I've gathered for several major cases. I needed to copy, fax, and mail everything, and after loading $100 into the machine, it suddenly locked me out and prompted me to reload. Zoey came to the rescue! She jumped right in -- copying, sorting, and managing the entire job as if I were a company client. Thanks to her (and Amy, too), I was able to get everything mailed, scan and email my documents, and still make it to dinner with my son that evening. This visit was a completely different experience from my last one -- professional, kind, and efficient. I truly appreciate the help and will definitely be back.

Mike was incredibly helpful. I needed property flyers printed at the last minute for an open house…read moreweekend after my usual printer couldn't fit in the order. He got everything turned around in just a few hours, and the flyers came out great. The process was easy, communication was excellent, and he really saved the day. I appreciate the great service and will definitely be back for future printing needs.

Mike and Sam are the best! I really wanted to find a local printshop for a bunch of merch for a…read moreshow I produce. FedEx is such a rip off. Printnet had super duper reasonable pricing, AND excellent customer service. They sat down with me for each product and really took care in what we were making. I will continue to use Printnet for the rest of my life! I got tote bags, booklets, magnets, stickers, and canvas prints. All of them came out top notch!