This visit was quite an amazing experience. It's wasn't too crazy busy which is always a plus at…read moreany post office. Encino location has a small parking lot but it's equivalent to the size of the store. They have lock boxes which is always plus. Well, when we arrived we had some things that needed help with. Debbie who was available when it was our turn was absolutely AMAZING. She literally took care of us and then some. For someone who's in a business that has to deal with people one on one constantly regardless the mood of the customers. She was top notch. We had some question regarding mail which she totally answered and she even suggested some things to do instead. Plus I had a package that needed to be mail to the uk. Wasn't sure if I was going to but wanted to see what the price for international shipping would be. She took amazing care of us and explained everything nicely and professionally. Employees like her should receive a raise big time. Her energy shine with that amazing smile and professionalism. There was no attitude or self entitlement with her. She was there to do her job and help others. That's exactly what she did and then some. I did end up mailing the package which the price was steep but expected. Also the question we had was answered perfectly and professionally. Sometime the smaller stores tends to be the better option.

I came to this location today to mail a simple package and was blown away at the utter lack of…read morecustomer consideration. After standing in line for 40 minutes, both Debbie and Christy were horribly rude and condescending to me, failed to clarify simple instructions and yelled at me - in front of my child - for asking for a piece of tape. That's right - a piece of tape! When I addressed Debbie's rude behavior, she was very irate and berated me for "interrupting her." I was flabbergasted to say the least. I will be filing a formal complaint with USPS, but need residents to beware - these two women are miserable humans that have zero regard for customer service.

I literally have had to shut down my side hustle because USPS keeps misplacing my packages. I've…read morenever lived next to such an incompetent USPS location in my whole life. Post office gotta be one of the chillest jobs too. These people don't care about you and will loose your stuff over and over again. Use Fedex if you're running a small business. You have been warned.

The same RUDE PIECE OF SHIT that I see everyone complains here about .. Refused servicing me…read morebecause I only wanted to write the name of my business and not my real name (for security reasons) he then became agitated and angry and said that he's refusing me to ship my packages and I already paid for one, which he tossed away in anger. If he throws away & doesn't ship my package I'm taking legal actions! Clerk # 03.

Burbank's main post office, located in downtown Burbank. Ample parking available, handicap…read moreaccessibility, provides all postal needs. Friendly service.

Just moved to the neighbourhood, and needed assistance sending mail out. I received courteous,…read morekind, positive, and caring customer service from Tanisha. The waiting time was short. The environment was calm. The store is clean. Came in the morning and there was lots of parking available. I Found my new got to USPS store. Highly recommended.

Huge PO , but parking lot is not large. During busy times, there are no parking spots. So if…read moreyou need to go inside. (Likely) might be a struggle. Line is always long, busy area. But typically moves quickly Never had an issue. Though I try to avoid going inside for the parking issue.

I recently purchased a PO Box from this location as I had just moved and did not have a permanent…read moreaddress yet. I was happy to discover that the postal service now offers street address. The address for this location is 15701 Sherman Way. Van Nuys, CA 91409. Your box number is your unit number. They are able to accept deliveries from UPS and other carriers that previously would not deliver to a PO Box. For the PO Box section, they have extended hours up until 8 PM Monday through Sunday. This is a lot more versatility than before. I had a choice of going with this location or the UPS store and I chose this location because it's closer to the business that I'm starting. Prices are comparable with USPS being just a little cheaper. I think I can easily recommend this location. Edit is still a post office with all the postal services. This location even offers passport services.

I needed to get my passport application processed. I came to this location via their walk-in hours…read moreon a Saturday. Let me tell you, plan for the day it is a long wait. In total I waited 4 almost 5 hours outside. Once your inside, it goes by quickly. They have seats inside. The people inside are friendly and very helpful. The young man that helped me when it was my turn, was very friendly and helped explain everything!

I was told to go to this office for passport services. I called and their phone lines are a mess…read more You press one for passport service and there is a constant beep, beep. Then you call back and the woman says stay on line and like the passport service, it's a loud constant beep, beep. Maybe they should get some more attendants for their phone service. Now I have to drive 32 Miles RT to even speak with someone and this is Monday and maybe they are close. Not surprising with how the PO is always asking for more $$$ for services. What a joke.

Easy mail drop-off to the USPS. Excellent, fast service from Lyric--she truly deserves special…read morerecognition and an award for providing me with great value and knowledge. The environment was clean with a calm, welcoming atmosphere during my visit. Thank you, and God bless.

Unfriendly, unkind, unpleasant, unwelcoming, and unprofessional - this is how I would describe the…read morecustomer service from a lady who assisted me named Laura (Caucasian mid-60's postal clerk lady). I went in to mail a package during a slow time. I greeted and spoke to her - as I greet and speak to everyone- with positivity, kindness, and consideration; however, she was dismissiveness, bitter, and rushed (even though there was no line). It's possible she has worked there for a long time, felt burnt out, and or was having a bad day, but when I saw her being very kind to an older gentlemen next to me - who she seemed to know and or who supposedly comes in often - it became clear she was conditionally nice to him and for whatever reason not to me. Her demeanor was a stain on the environment and my experience. I would encourage the Tarzana Post Office Management to revisit her employment status. In a society where there's a lack of kindness and decency, genuine people are hard to come by; when genuine people themselves are treated with disrespect and unkindness, action then needs to be taken, otherwise the company culture suffers for the other employees and the customers they serve, like me. For those living/visiting the Tarzana/Encino areas, I strongly advise driving further elsewhere to another post office if you want better service - or if you want to keep your joy.

I love this neighborhood Post Office. They closed the original one down the street by the Van Nuys…read moreCourt House several years ago and landed here. The postal workers are always friendly and helpful. You can drop off your prepaid USPS packages inside in the carts and avoid the line. *Mailboxes are available for rent. *Open Monday through Friday 10am - 5pm Saturday 10am - 3pm *Meter parking *Located on the corner of Haynes & Van Nuys Blvd

The reviews for post offices are always cooked because who thinks to review one unless they're mad…read moreas hell. So I'm a keep it real. This is the best post office ever. The dude that works here is always cracking jokes and keeping that line moving fast. Every employee has been super chill. Place is always clean and never had a stressful time here even once. I love this location so don't worry bout the reviews on here from grandpa Joe whining about something that was prob his own fault.

Parking lot is a bit challenging and limited but post office staff at this location are wonderful…read more They are patient, efficient, respectful and very helpful. I have had great interaction and experiences with them every time.

Returned a missed call from an unrecognized number, when I googled it, I figured out it was this…read moreUSPS location. I was transferred to a supervisor who yelled at me for putting my mail on hold, and accused me of being a criminal because I didn't live there anymore and was holding the mail for the entire address, which she said is a "criminal offense" and "I'm not honoring this request". THEN SHE HUNG UP ON ME! How was I supposed to know holds were by address, instead of by name?! I was just holding it until I got a permanent address. Moving is stressful enough to be yelled at over a friggin' mail hold! I immediately called her back and asked her why she abruptly hung up, and she changed her tone and said she didn't know I had anything else to say. Really? How about asking, like you're supposed to, and stop being a drama queen by implying that someone is a criminal for putting THEIR mail on hold! I asked her if I needed to do anything else, and she said no she already cancelled the hold request and I should forward my mail. She gave me a general delivery address (which I had no idea existed) to forward my mail to until I got a permanent address. Which is what she should've done during the first call instead of abruptly hanging up! I return her missed call as a courtesey and she gets an attitude with me! THIS IS UNACCEPTABLE! USPS needs to change mail holds to be by NAME, instead of address, like a logical person would expect it to be!

I'm not sure why this PO is even on the radar. Firstly, how do they have the luxury of opening…read morelater than other post offices? Secondly, how are packages arriving here, one minute, then transferred to other facilities the next? Package was expected today, needed today, but now in Van Nuys? Oh my gahhhhhh!!!

The service here is very subpar. The employees always seem to be in a bad mood, and I'm not sure…read morewhy. The quality of service is also unpleasant, so I try to avoid this location as much as possible. Unfortunately, this is the post office that handles outgoing mail for my workplace, and sometimes packages are delayed because the staff here work very slowly. Occasionally, a package will show as arriving late at night, only to update last minute with a message saying, "It will be delivered tomorrow. Sorry for the delay." I'm not sure what needs to change for this location to start operating in a timely manner. Maybe they have to hire more people here that might help and or better management to make sure this location runs smoothly. I don't have nearly as many issues with the post office near my home. I definitely don't recommend using this location unless absolutely necessary.

Excellent service very friendly staff, the owner is always there to make sure all customers are…read morehappy. I've been going there for years and was never disappointed.

The team at Encino Mailbox is quite efficient in processing packages and documents I typically send…read morevia DHL to ship my documents. Typically, I'll fill out the waybill online on DHL.com and pay for it as well online, and then drop off my documents here at this local DHL partner. They have DHL pickups scheduled for weekdays (Monday to Friday), but they don't have it on Saturdays -- which is why I only gave them a "Good" rating. Oftentimes, I don't have time to drop off documents until the weekend, and if I had known ahead of time that this location doesn't have a DHL pickup scheduled for Saturdays, I might have selected another DHL pickup location. Nevertheless, now I know. Only thing is that my documents will now get there a couple of days later, which isn't ideal. Their staff provided adequate service, however, there isn't any easy way for me to know this salient item.