I had a wonderful experience at Encino Mailbox. They were incredibly helpful in assisting me with…read moreshipping an extra-extra-large package. The manager was especially kind, patient, and knowledgeable, helping me choose the right packaging and making the entire process easy and stress-free. The new owner is doing an amazing job by bringing additional services and a higher level of personalized care to the Encino community. It's clear that they genuinely care about their customers and are committed to making the business a valuable resource for local residents. The level of customer service and support was truly outstanding. I highly recommend Encino Mailbox to anyone looking for friendly, professional, and reliable service. Thank you for such an excellent experience!

Beware of packages that are delivered with a tracking number will vanish. I had a $200 package…read moredelivered to this business with a tracking number and proof of delivery to the front desk on July 26th, 2026. I came in on August 3rd to retrieve my package. The gentleman at the front desk could not locate the package and told me that he would call me when he found it. I did not recieve a call from him, so I called him on August 4th and asked if he had located my package. He said he did not and that he would call me in 10 minutes. It is now August 6th and he has not called me which shows that he has not looked for the package, or he has not found it. Either way, he has not called me with an update. Also be aware that the business hours posted on the door say 9:30am - 5pm. The store was closed an entire day with a sign that says will be back at 9:30am. I paid for a service that this business claims to provide, yet has proven not to provide. When I walked in and saw that other customer packages are sprawled all over the little store in arms reach of any patron who walks in, it tells me that they do not secure packages that do not fit in the mailbox, and anyone can walk in and take your package. I am currently auditing other mailbox services in the area who are more secure and actually provide customer service. This business is not secure and the service is limited.

Kevin was the main person who helped process my FedEx order, and he was honestly one of the best…read morecustomer service leads I've ever worked with. He went above and beyond, along with Jair, to help me ship 9 heavy boxes individually across the nation. They were patient, kind, and spent nearly 40 minutes making sure everything was handled correctly. Michael also took the time to reassure me that everything was going to be okay, which I really appreciated. The whole team made a stressful shipping situation feel manageable. Truly grateful for their professionalism and care. Highly recommend this FedEx location!

A lady was really helpful even though it was closing time for her. She took her time to explain…read morewhat needs to be done for me.

I received a recommendation from a friend of mine, going through all my boxes of paper and I needed…read moreto shred a lot of paper. She recommended that I come here, ask for Ben. Well... Ben is great. He helped me out in so many ways cost wise. It's only a dollar a pound, I brought all my paper in a big plastic garbage bag. He weighed it and we just put it in the bin for the shredder. There's plenty of parking in the parking lot . I ended up coming back three times . Highly recommend that you get all your shredding done here . He also has great prices on shipping and packaging .

I have been coming here for years and i absolutely love it. Ben is so helpful, very insightful on…read morepacking ways, etc. He helped me tremendously when I was shipping things to my kids at camp and now college. I enjoy going in just to see his friendly face. Top Notch!!

Quite possibly the best UPS Store in Los Angeles. Always warm, always professional, always helpful…read more Props to them for knowing how to get a good passport photo of a squirmy three-month-old.

They are the best.! They are kind, supportive and full of…read moreenergy. I wish so many businesses at any size could have learned from them.

awesome mailbox place , price is high but service is very good . Busy place but convenientread more

UPDATE (15-year customer)…read more I have maintained a mailbox at this location for approximately 15 years and, until the recent ownership change, I would have recommended this business without hesitation. Unfortunately, service has declined significantly since the new owners took over. The first major issue involved the mailbox area being closed during business hours, preventing customers from accessing their mail and creating delivery problems with carriers. I raised those concerns directly with management at the time. Today I experienced another serious failure. I left a package at the store to be shipped as a Mother's Day gift. One week later, the package had never been sent. It was simply handed back to my wife when she visited the store. No notification. No follow-up. No explanation until we discovered it ourselves. What is most concerning is that these incidents appear to be symptoms of larger operational issues. On a recent visit, there were multiple customers waiting in line while an employee who appeared to be unfamiliar with the systems struggled to assist them. The owner was in the back office, and another person openly stated they did not know how to complete the transaction they were attempting to process. The only employee who consistently appears knowledgeable and capable is Jose, who was there under the previous ownership. Even basic customer convenience has suffered. The rear parking area that was previously available to customers is now frequently occupied by U-Haul trucks, reducing access and making visits more difficult. I understand that taking over a business is challenging. However, after nearly a year under the new ownership, these are no longer growing pains. Customers depend on this business for secure mail handling, package acceptance, and timely shipping. Those services must be reliable. I sincerely hope the owners invest more time in training, staffing, and day-to-day operations because this location was once an excellent neighborhood business. As a long-time customer, it is disappointing to see the decline.

Went to FOUR different listed notary publics that are listed to be open along Ventura Blvd between…read moreYolanda and Louise and they were all closed, despite the listed business hours on the internet. The last of the four happen to be located a couple of addresses next to A1 Copy Service. So glad I happen to look over and saw the word "notary" at the front. And the door was open. Very cheap and fast notary service. Friendly. No line. I cannot emphasize enough that this place is OPEN during the posted hours. Very important when you're trying to get papers notarized -- It would certainly save you an hour or two of trying to find a notary CLAIMING to be open. BTW, they also have shipping and packing and mailing services.

These people are the worst! When I signed up they were a 24 hour access spot but then half way…read morethrough it they stated due to security and safety, needed to make it regular biz hours . When my year was up, I went to turn in my key and took in the paperwork for them to forward my mail for 6 months (which is their obligation per postal code at my expense ) and the rude guy which works there basicly told me to f myself. "It's not our policy" he stated. Buddy it's the law, it's youur obligation , "sue me" he said. I'm too busy to go file a formal complaint with the post master but I would strongly recommend to steer clear of these guys.

Convenient location. Easy parking in the center. Friendly…read moreservice. Was great for dropping off a return.

People toss around the phrase "useless clowns" around a lot but that's almost too generous for this…read morelocation. Even for Encino lazy and clueless, thoroughly unhelpful employees. Head to another UPS store, there are far too many in the area to deal with a terrible one

So this spot--Mail Room & More inside La Reina Plaza in Sherman Oaks--has been around forever…read more(about 30 years!). The building used to be an old neighborhood cinema, but now it's home to this mailbox center that's finally having its glow-up moment. And let me tell you: the new team is a massive upgrade. The two guys running it now? Friendly, accommodating, and actually happy to help. A total 180 from the previous workers, who... well, let's just say customer service was not their strong suit. I honestly avoided this place before, but now it feels completely different--in a good way. I drop off all my FedEx and UPS packages here, and I pick up my boxes from Amazon, UPS, and FedEx at this location too. Super convenient, no stress. I also got my passport photos taken here, and they did an excellent job with those as well. They offer PO boxes, mailboxes, notary services, passport photos, fingerprinting, and just an overall smooth experience. If you need mailing or document services in Sherman Oaks, this is officially a yes from me.

As long as you don't need to pick something up on a Saturday it's ok. The Saturday hours need to be…read morelonger.

This UPS Store is amazing! Everyone who works here is always so kind, friendly, and helpful. They…read moreare usually very busy, but they always have a great attitude and take care of every customer politely and professionally. A special thank you to Cam, who has helped me several times and is always super nice and helpful. Andy helped me today while Cam was off, and he was wonderful as well. Great customer service and a great team! If you have returns or anything you need to ship, I highly recommend this location. They make everything so easy and stress-free. Great job!

awesome and helpful people I had been going here for years,…read more And staff are very friendly and helpful

Friendly service great customer service great place to get you shipping information and shipping…read moredetails for Fed Ex also copying too

We brought in a journal that told the story of our family trip to Ireland and Scotland in July of…read morethis year. It has lots of photos and descriptions of this amazing time we had. We were so fortunate to have Zoe help us. She made some wonderful suggestions, and we are so happy with the end result. I was going to use ShutterFly, and my husband wanted to try FedEx/Kinkos first. I am so happy we did that. Zoe is your secret weapon, and I will absolutely be back and ask for her. Thank you, Zoe.