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    The UPS Store

    2.5 (66 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 1 week ago

    Services - The UPS Store

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    Recommended Reviews - The UPS Store

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    4 years ago

    Great costumer service I will be returning will recommend anyone to come to this ups store

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    4 years ago

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    8 years ago

    Had a great experience at this location. I was greeted as soon as I walked in and was assisted in a timely manner.

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    Thank You Abraham!

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    5 years ago

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    7 years ago

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    9 years ago

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    6 years ago

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    Thank you for the feedback Marlene.

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    9 years ago

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    9 years ago

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    10 years ago

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    11 years ago

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    6 years ago

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    9 years ago

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    12 years ago

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    9 years ago

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    Thank You Kevin for your business!

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    9 years ago

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    9 years ago

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    13 years ago

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    Page 2 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I come here on occasion for my Amazon returns or to mail something and have had no problems at all.

    Mentioned in 8 reviews

    Read more highlights

    All American Mail Center

    All American Mail Center

    4.1
    (36 reviews)

    do not go here : very disginest tried to make me pay 47$ for a13$ price. i was subjected to…read moremisleading shipping practices and potential misrepresentation of USPS shipping services. On the date of the incident, I visited this business to send a standard document envelope from Napa, California to Santa Monica, California. I explicitly requested the most economical ground shipping option with tracking. Instead, I was informed of the following: That USPS tracking was not available for my shipment; That I was required to use FedEx tracking instead; That the cost to ship a standard envelope would be $47. This pricing and explanation appeared inconsistent with standard USPS ground shipping services. Based on my prior experience using independent mail centers in Benicia and Glen Cove, similar shipments typically cost approximately $5-$13 and include tracking as part of the service. After leaving the business, I independently verified the issue: A USPS representative confirmed that the quoted price was not consistent with USPS Ground Advantage pricing; Independent mail centers in Benicia and Glen Cove confirmed that USPS tracking is normally included and that the $47 charge was significantly above standard rates; I later completed the same shipment at a different mail center in Glen Cove for approximately $13 using USPS Ground service with tracking included. This suggests the possibility that I was either misinformed about available shipping options or directed toward a significantly more expensive service than what I requested. The behavior I experienced may potentially fall under deceptive shipping or misrepresentation practices involving mail services, including situations where customers are: Told USPS services are unavailable when they are actually standard options; Directed toward higher-cost carriers without clear justification; Given inconsistent or misleading information about tracking requirements. I am also concerned about the potential impact on vulnerable individuals. While in the business, I observed elderly individuals and individuals who may have limited English proficiency, who could be more susceptible to unclear or misleading pricing practices. When I questioned the pricing and declined to proceed, I was met with a dismissive response, including the phrase "Welcome to Napa," delivered in a condescending tone. This interaction gave the impression that such pricing and treatment may be considered normal in Napa, which is deeply concerning as a consumer and community member.

    Always polite, efficient and helpful whether it's with shipping or mailing services or notary…read moreservices. We have been using them for years and have always been happy. Beats standing in line at the post office hands-down!!

    The UPS Store

    The UPS Store

    3.8
    (114 reviews)

    Fairly well experience. Nice staff, got the job done. I would recommend this place. One thing…read morethough is that their stuff that they sell is never restocked.

    My experience today at the UPS store in Napa was perhaps the most appalling customer service…read moreexperience in my life. I was previously treated unprofessionally by one of the employees when dropping off a UPS shipment. Again today, the same employee spoke to me in a disrespectful and condescending manner as I was dropping the packages for pickup by UPS. I am a 65 year old man and the employee is probably in his mid 20s. Inappropriate for any employee who is supposed to be representing the UPS brand to order a much older person to do something without a please. I looked at him, incredulous that he would behave so impolitely. He maintained his hostile stare so I reminded him that I was a customer, not someone who worked for him. It was at this time that the second employee, a statuesque black woman probably in her late 30s got involved. She said loudly "it' always the same s**t with you. Those packages aren't going out today. You can take them somewhere else." I again stared, incredulous. Things escalated with her telling me to "get the f**k out, bitch" and my telling her that she was a rude cow. She even advanced toward me to suggest that she was going to assault me. I took my packages back to my van and to the UPS store at the north side of town where I dropped them (in a very busy waiting area without incident.) I also took photos of both employees. Tomorrow I will be looking into who owns that UPS franchise and contacting that person as well as filing a complaint with the UPS customer care and lodging a complaint about Store #4516. Stay away if you have any sense. The inmates are running the asylum.

    The UPS Store - shipping_centers - Updated June 2026

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