Staple for all my returns. Staff is welcoming and helpful. Busy location but lines are never too…read morelong. They have envelopes, boxed and other packaging necessities. They're located in a strip mall and use a shared parking lot. Store is brightly lit with signage. Recommended for your shipping needs.

Stopped in on my way out of town. Young girl who helped me was awful. No customer service skills…read more The young man working with her attempted to help, but it was no good. I would highly recommend everybody stay away from this location. The young lady was rude and totally not willing to work with me.

I went in to get an affidavit notarized and scanned. The price was very reasonable, the employees…read morewere all very friendly, and the notary and clerk were both very efficient.

The older white lady is very rude. I have been here multiple times and every time she helps me she…read moreis rude to me. I'm not coming back to this location because of her. Everyone else is ok.

Probably the nicest UPS store I've ever been to in my life. The employees there are not only…read morewelcoming and friendly, they are efficient and speedy. No waits and no complaints. Parking can be a little annoying in that area during peak hours, but I've never had an issue with finding parking during most times in the day.

The team at the UPS Store in the Central West End is truly next level. Every time I walk in, they…read moreremember me and even ask how my week's been -- who does that these days? It's such a small thing, but it makes a huge difference. It's rare to walk into any store, let alone a busy shipping and printing spot, and feel like the staff genuinely cares. Here, you're not just another package in the pile -- you're a neighbor they know by name. In a world where customer service often feels rushed or impersonal, this place stands out. Friendly, professional, and just genuinely good people. I can't say enough about how great it feels to support a local business where the staff actually cares about their customers.

Needed to return a package, and stopped at this location on my way to work. Service was quick, the…read moreinside was very clean and organized, and the woman assisting me was very polite. She packaged my items up for me with no problem and ensured i got my tracking numbers.

This is by far and away the very best UPS store I've ever been to in any state! The owner is…read moretremendously knowledgeable and friendly as is the entire staff! They are incredibly service oriented and the value for what you get is wonderful! I would recommend them to anyone! Great value. Great service. Great people!

They are so nice and helpful!!! Great staff! For any of your shipping needs, you should go to this…read morelocation. They help with boxing items, give shipping advice and more. The staff is knowledgeable and professional.

Customer service was top notch. I was greeted at the door and the young saw me struggling with the…read morebox and came to get it from me at the door.

Went in Monday for an Amazon return. Lawn mower and blower. Quite heavy. Unfortunately they were…read moreclosed due to the storm. Totally understandable. I called amazon to get an extension on my return. Took over and hour but they extended it. Went in today. I showed the guy at the counter my email to click for the return label or share it. The gentleman at the counter had me go into my Amazon account and cancel the return saying this is how it's done. Well. It's not and I couldn't return my mower. He got the owner who said I had to call amazon. Nothing they can do. I said he should be fired. She said it's only his 3rd day. Ok. Then why wasn't he being supervised? She told me that I'm rude and to call amazon. Nothing they can do. I am short on free time and desperately need my refunded money. This was the worst customer experience. Do not go here.

The young male worker was rude and ignorant when asked questions and seemed bothered with doing his…read morejob. Also, make sure you box your own product. I was charged $38 for a 12"x12"x12" box and foam peanuts + the $32 cost of shipping for a total of $70 just for some Easter Candy going to my daughter in college.

Finally spoke with owner 1/16/26 and he apologized and promised to send a check. Check fully…read morecompensating me for the cost of the damaged item was received 1/20/26 and deposited.

I went here today. There was one woman working the counter (5/5/26) around 12:00 ish - the man in…read morefront of me needed to fax something - the lady said no one can fax anything for about an hour., no one's here to do it. Come back in an hour or tomorrow the man replied i need it faxed today so I' ll go to some other store As he walked out THE CLERK mumbled WELL THEN GO SOMEWHERE ELSE and rolled her eyes. It was my turn - I had some legal docs and a preprinted label. I showed her and reached for the envelope to put my things in she said I'll do it. So she took my documents and as I stood there to make sure my paperwork was going to get labeled properly because everyone before me she kept piling up and placing their labels on top (which I get, to help everyone get through the line) she looked at me and said you're done I got this. I have no idea if my label actually made it on my envelope #1 why couldn't she fax something #2 why would you be so rude #3 DO BETTER I'll use a different UPS going forward

We were anxiously awaiting this location to open near us and are thrilled it did. No more…read moretraveling out of the way across Hwy 70 to get something shipped. Super convenient to where we live, friendly and good service. We will continue to use it regularly!

If I could give this location zero stars I would ... it's a shame- super convenient location but…read moreI'll never use them again. Horrible service.

Kathy knows her stuff and is proactive in providing a full printing/presentation experienceread more

From the owner: Customer Service is our specialty!! We are people you can talk to Face to Face, we show you hard…read morecopy proofs BEFORE printing to be sure you know Exactly what you are getting.