Efficient staff. Friendly. Very helpful. They always know…read morethe right answers to guide customers. I don't use any other post office.

Absolutely terrible service. Ladies at the front desk are extremely rude and run their mouth!…read moreTerrible location

Ballwin Post Office provides great service but why is an employee allowed to display a religious…read moreicon in a federal government building? Entirely inappropriate.

I feel like all post offices are the same. You get what you get…read more I never had a bad interaction with anyone here but don't expect them to be overly friendly because they are not. They are there to do their job and educate what you need to ship your item, that's it. They don't care about their tone, just communicating the information you need. No one ever uses the number machine. It's just there for decoration I think. Just get in line and you'll see people scattered trying to fill out things they forgot or didn't know they needed. Its a bit bigger than most post offices so at least you can find a space to fill out your documents. I'll return because its the USPS.

I parked close. Staff were polite…read more I watched a customer buy a label, then apply it, and then give the employee an open box that the customer couldn't be convinced to stay and tape shut. I will forever wonder what was in the box, why it needed to be shipped, why the person didn't want to close the box, where it was going, how far it got, whether this was viewed as a negative outcome and by whom, etc.

Fenton post office is a very small branch that was opened years ago. Like many things, the…read morepopulation explosion/expansion has really stressed this little branch to the max. It is always busy, but has maintained the small town ambiance. They have roughly 3 stations running at all times. Friendly atmosphere in spite of the sometimes long lines. They do have an outside drop off mail box which is very convenient.

This is where my mail comes from but not really the closes Post Office to my home. Today was only…read moremy second time here. I got one of those notices and had to pick up a package at the Post Office. Very friendly postal workers and I was in and out in under 2 minutes. I'll be back!

Love this location. So much nicer than other ones in STL. It is very bright and clean. I have…read morenever had to wait more than five minutes, and usually less than that. Employees have always been quick and accomodating. Easy parking.

This post office is very clean and spacious. It is understaffed, but they try their best. Ray is a…read moretotal sweetheart, and Tracy isn't the worst although everyone says she is. She is sweet as well, just very curt and wants you in and out as fast as possible. Either worker is great, they just need more than two!!

I've been in there the past three weeks FOUR times to get my passport updated. Half the time there…read morewas no passport agent on duty during their posted hours. Today I went in during their 'walk in' hours and was informed that they were booked the rest of the day. I was the ONLY person in there. I had all my documentation on hand, filled out and just waiting to be signed. The 'passport agent' on duty told me they were booked and she could not assist. When there were NO OTHER CUSTOMERS IN THE FACILITY! I addressed the sign on the wall which showed the times for walk in appointments. This government employee would not budge. In the time she was arguing with me, my passport submission could have been completed. This facility does not provide service, they cultivate laziness and seem to relish in it. Avoid this hell-hole at all costs.

Happy to have a location closer than the one on Manchester. Service is usually quick and staff is…read morenice. This location shares the same building as a bank so it's pretty small but decent size building if you are prepared to drop packages off and buy stamps. Parking lot in front is small but that have parking on the side and extra lot from other businesses if it gets too busy

I've never had a bad experience at this USPS location. The lobby is open 24/7, the staff is super…read morefriendly, and there's a myriad of mailboxes outside as well. No complaints!

Dottie at the Des Peres post office is a saint! I highly recommend this location for passport…read moreprocessing, especially if Dottie is working. The instructions for passports for kids are challenging and I missed a couple steps in my paperwork. Dottie found all of my mistakes, graciously helped me to work around them with what was available to us at the post office, and did the whole thing with kindness, patience, and a smile. She was amazing! She didn't get frustrated when the appointment dragged out due to my mistakes and she got our paperwork submitted despite my issues. Thank you Dottie!

Not a genuine post office location, more of an unloading/offloading location. They do have drop…read moreboxes for packages, though. The real location is off of Kirkwood road, don't go here expecting a full-service location.

Writing this on Saturday, Feb. 13th at 11:40 am. So far, I have been on hold with this Annex a…read moretotal of 70 minutes this morning. The first time a human answered the phone, she didn't ask me what I needed and put me on hold for close to 30 minutes. I called again, was put on hold again, then hung up on. Three more times like this -- answer, then mysteriously the call is dropped. I call again -- she puts me "on hold," but doesn't realize she hasn't transferred me to the "hold music" and I can hear her shooting the breeze with her coworkers. Not talking about an urgent or professional matter. Just chatting. This goes on for 15 minutes. I hang up and call once more. Now, I work in service and have dealt with my share of jerks and Karens, so I hate to get angry at anyone working a retail/service job. I tell her how many minutes I've been on hold and that I could hear her whole last conversation with her coworkers. She argues with me that she's the only one working the phones today. I ask if I'm going to get some actual help now. She says, "Yes, and you're gonna go on hold." Another 10 minutes. She answers, actually looks up the tracking of one of my packages (this situation was beyond what the website tracking could tell me) and tells me the whereabouts. I ask her to look up the second and last package and start to read the tracking number to her. She puts me on hold again and we are now approaching 30 minutes again. She told me she was the only one working the phones today, and I know how much working understaffed sucks, but this was beyond ridiculous. Either hire this woman some help, or a manager needs to address this completely unprofessional behavior with her.