Probably the nicest UPS store I've ever been to in my life. The employees there are not only welcoming and friendly, they are efficient and speedy. No waits and no complaints. Parking can be a little annoying in that area during peak hours, but I've never had an issue with finding parking during most times in the day. read more

The team at the UPS Store in the Central West End is truly next level. Every time I walk in, they remember me and even ask how my week's been -- who does that these days? It's such a small thing, but it makes a huge difference. It's rare to walk into any store, let alone a busy shipping and printing spot, and feel like the staff genuinely cares. Here, you're not just another package in the pile -- you're a neighbor they know by name. In a world where customer service often feels rushed or impersonal, this place stands out. Friendly, professional, and just genuinely good people. I can't say enough about how great it feels to support a local business where the staff actually cares about their customers. read more

They just remodeled this location highly recommend it is a much larger than it used to be The customer service is on par, always friendly, quick and prompt service. Highly recommend! read more

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I never thought I would make a review for a UPS Store! The service was so incredibly helpful and friendly. I wish I got the name of the lady who helped me. She should teach lessons on customer service. This place makes me wish I had more packages. read more

The UPS Store - Outside - Shipping Centers Near Me - Saint Louis, Missouri

Phenomenal customer service. Very helpful and peace of mind knowing my items are shipped with quality care. Locally owned and operated store. Highly recommended read more

The UPS Store - Store front - Shipping Centers Near Me - Saint Louis, Missouri

We are so lucky to have this store in our neighborhood. Sharde and Chris are so wonderful and always take such good care of everyone. I drop in just to say hello because they are such a great team. read more

Stolen iphone 16. I was returning an IPhone 16 to Metro. I gave it to the bright skinned guy. He didn't want to give me a receipt. He actually asked me if I wanted it. He must have noticed it was an iphone and it never arrived at Metro. DONT TRUST UPS WORKERS read more

My package has been delayed twice and there has been no reason other that an increased volume. Don't tell me you will deliver in a 3 hour window to them push it back 2 days unacceptable read more

They are the best. They are efficient and pleasant every time I am in there. Makes running errands a little easier

The staff at this store work so well together but I was especially impressed with Donita who took care of my problem. I had to return some merchandise and did not have access to a printer, only an email with instructions. Donita took over and in no time had my return on its way to the vendor. She was professional, patient, friendly and efficient. Thank you so much! read more

Everyone in the store is both knowledgeable and helpful as well as professional and customer service oriented professionals. Despite the steady flow of demand they do it with a smile and kindness. You can count on them to know your name and probably make you laugh if not smile! It's the best UPS store - Jay in particular is a lively and consistently reliable asset to your company. Thank you for being reliable store #0532 located at 4571 Laclede Avenue, St. Louis, MO. ********** and UPS as an organization! read more

Major shoutout to the employees of the UPS store the Central West End. I cannot imagine how the pandemic has caused a surge in business at this location. And where would we be without them?? Hot Tip to save: this location is the main UPS Store for all Amazon Prime free returns. If you need to return something your ordered, you're going to have to come to theis store in order to send back your package. Since the pandemic began, I'm sure I'm not the only person who has relied heavily on Amazon for shopping. While I've done my best to support local business, there are so many things that are just so easy to locate and purchase with the click of a button on my phone. But like anything else in this world, some things you just HAVE to return. This particular UPS store is very centrally located in the city. You used to be able to make Amazon returns at the UPS distribution center on Jefferson, but for whatever reason, this is now the only location that accepts returns. And they do so graciously. I have never had a poor customer service experience when returning an Amazon package at the Central West End UPS Store. They make the whole process incredibly easy. You show them the automatically generated barcode on your phone. It's scanned. They take the package. You leave. Simple as that! I also really appreciate how seriously they are handling COVID precautions. The store is fairly small, and there is usually a line outside because they will only let a certain amount of people inside the building at any given time. This is such an amazing way to keep both customers and employees safe! read more

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These people are so nice! Always a smile. Always efficient and quick. One challenge is parking but just wait for a minute. Something will open up. read more

The UPS Store - UPS Laclede - Shipping Centers Near Me - Saint Louis, Missouri

Avoid unless you're on foot. There is no parking, ever. No where on the whole block, even. All 15 min spots taken, all illegal 'quick stop' spots taken. After five times having to bail on using this location, I'm not going again. Just go to one with a parking lot. read more

They care for your packages!!!! While on vacation I had an old time photo taken of myself and my son. I randomly ended up at this store to ship it home to Arizona. Sade was amazing! If she isn't the store manager, she should be! She took great interest in this wonderful memory I had with my son and she personally packed it. It arrived home before I did, expertly packed and in perfect condition! I called the store and thanked her. I would love to speak with the owner and let them know the have a top notch employee! read more

The person working and helping me was clearly in a very bad mood. I can appreciate that you don't like your job but it is unfair to take it out on customers. He was trying to help multiple people at a time and I didnt feel I had his full attention. One lady went back to her car to get something she forgot and he proceeded to call her names and degrade her under his breath, loud enough I heard exactly what he said. His attitude and demeanor made me extremely uncomfortable. I asked if I could get a box for a return and he just said no and didn't offer me any other solutions. I walked out awkwardly. Will use a different location next time. read more

They always have your packages & mail. It's a nice place to obtain supplies or stamps. They email you when you get a package. Super cool customer service. read more

Quick, easy, simple and fast! I came to this particular location to return some AT&T equipment as this was the closest UPS Store to me. The staff was extremely knowledgeable and helpful; this had to be the quickest in and out for me as it relates to shipping a package. It is very convenient that AT&T and UPS have this arrangement for customers. I will say, that it did take me to quick second to locate the location but once I did, the rest was history. Well done, UPS Store team! Cheers, read more

The UPS Store - UPS Store - Inside! - Shipping Centers Near Me - Saint Louis, Missouri

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I used this UPS Store to send a pair of glasses to my optometrist, they were received badly damaged, requested a claim to be filed with nothing processed more than two weeks after the request. A month later, I went to the store requesting a credit for the shipping charge and was told that it was not possible. And the claim still "needs to be pushed through ". read more

The UPS Store - Shipping Centers Near Me - Saint Louis, Missouri

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I have a shipping center 1 minute from my place but I choose to travel 10 minutes out of the way to this one because they're so fast and efficient with the GREATEST customer service. Great attitudes, smiles and charisma all around. I love this UPS. read more

Friendly, convenient, one stop shop for my shopping needs. I love this location really; as the customer service is usually amazing. I've had a bump or 2 over the years but can't let 1 bad apple spoil the bunch. These guys are awesome read more

Amazing service! I had to ship two complicated things out the door, weird sizes, boxes, etc. and they just took it off my hands and handled the whole thing! Amazing! Sadly, the parking situation over there is a bit of a mess - too bad there are always delivery trucks and other random vehicles blocking the 15min spots. read more

This morning I was in a panic to send out three different types of packages, and printing the labels. I was having such a wild morning and decided just to go straight to this location to see if they could help me out. I was in and out within 10 minutes and they have the greatest customer service of any shipping store I have ever been to. I was so impressed and so so grateful. Definitely will only be coming here while living in the CWE. (Luckily I live close enough to walk, as it seems parking there would be very tricky) anyway, these employees need a raise because they go above and beyond. read more

The cashier was rude and unhelpful. She didn't even know what she was doing. When we entered the store she was out back chit chatting. And when she finally showed up she said "you just made me print out the same labels" which we didn't and she said "this might not get to the right return center" which are very negative comments and not reassuring. We will NOT be returning to this location ever again. read more

I was forced go here over my 2 minute drive Fed-ex because of some Amazon Prime returns. I live in a weird place where the nearest UPS store is 15 minutes away #diva. I know you're probably pittying me and my longgggg drive but it's okay. After this review, I'm putting the memory in the past. UPS was on top of their game when I dropped in. It was super easy and quick. It will make my next long drive to this UPS when I need to make returns a lot less painful. read more

Review 2 Had another fantastic experience and didn't even realize it was the same Sharde I had previously talked to on the phone. I expected mailing a book was going to be one of the many mundane choirs I needed to do today, however Sharde was very charismatic and a joy to work with. She turned what should have been a mundane task into a very pleasant experience which brightened my day. Would highly recommend! Review 1 I had some questions about package delivery with locations (including my apartment) having reduced hours due to Covid and my package requiring a signature. After being in a very frustrating loop with the UPS customer support line for 15 minutes (honestly one of the worst automated support lines I've ever had to deal with), I called this location and had the pleasure of speaking with Sharde. She could have very easily referred me back to the company wide customer support line, especially since at that point I hadn't told her I already tried. Instead she answered all of my questions, at the end gave me a tip on how to actually get through to a person, and let me know about the ability to have future packages go straight to their location for a nominal fee (which I will now be doing at least until my apartments admin office is available again). Overall Sharde and this location were extremely friendly, knowledgeable, and overall helpful. I'll certainly be using their services more in the future read more

Let's face it, nobody wants to deal with shipping things anymore. We are used to having things shipped to us! But should find yourself but the dreaded task of having to ship something, this is the place to go. Everybody there was super helpful and friendly to everyone that came in and out the door. I had a large odd shaped item that needed to be shipped. They wrapped it up, packaged and shipped it off. It's not cheap. I don't know how Amazon gets us all these items for so cheap in one or two days. But if you have to get somebody something and you don't know what else to do, come by the UPS store they will take care of it 100%. read more

Stopped in for notary services and was greeted with a friendly staff but I think I tired the notary out because I had 15 pages to get notarized!!!! it's a very small place next to restaurants in the CWE. Parking is very tight even when you find a meter. But for quick printing needs and shipping services they can get the job done!!!! read more

Great service and super convenient for those living in the CWE! I came the other day to mail a manila envelope. They were so patient even when I realized I forgot a component of the package, left to my apartment, and returned 15 minutes later. The staff also weighed it for me and calculated that it would be cheapest for me to buy stamps vs. the ups label. In addition, I've also printed various items here. When one of my posters kept printing incorrectly, the staff member printed it 3 times until it was the way I wanted and even gave me a giant mailing envelope for gratis to store them so they wouldn't get wet in the rain. read more

I never thought I would write a review for UPS of all places, but I gotta praise the employees here a bit. Every single time I come here (which used to be quite frequently since part of my job was mailing out boxes around the country) they are so nice and friendly! There have been a few times when I've been forced to go to USPS for something and they are so cranky and mean and make you feel shitty the rest of the day. But not UPS. I love coming here, and it helps that they are open more than USPS too. They're super sweet and helpful and I actually look forward to stopping in for anything. I've had passport photos, printed important documents, and mailed various packages. They're always trying to get me the best deal and reminding me to use my AAA discount. The best part is that they're dog friendly and they are walking distance from me. I've always felt it was silly to review large chains like these but the employees here are so awesome, I felt they deserved a shout-out. Thanks, guys! read more

Much easier than the post office. Only been into a UPS store one other time. Ebay shipping as a seller. They walked me through that and it was better than expected. Stopped by this convenient centrally located store and had easy parking with no wait. Just friendly helpful service for my online christmas returns. They really did all the work for me (sealed the package, put the new address on). Free amazon prime returns are nice(lands end too). Working with UPS just makes it that much better. In and out in under a minute?! I'm a fan. read more

Refuses to allow human contact but long automatic system to avoid cancelations & company Refuses to set a return unless you pay.. even though cancelled before shipment started read more

This UPS store is the manager/ owner I started my business 5 years ago an I opened up a P.O Box with them I was never told that it was a package limit to be received at this location. Now my business has grown and I'm receiving calls from the manager stating I need to find other arrangements for my packages to be delivered somewhere else because all of a sudden I'm getting to many delivers . I found out that the post office PO boxes are cheaper and I won't be bothered with nonsense. read more

Good place to drop a small parcel in the outside drop boxes, like usps mail. They DO NOT take AT&T equipment returns. Impossible to take a left turn out of this facility. Friendly staff during my experience today. read more

I LOVED it here. You don't normally say this about UPS. I dread shipping. Sharde is so wonderful and fun and made the process feel like an adventure. It was a pleasure to meet her! Come to this UPS. She'll make your day! And Christopher was great too! Loved them both, truly an awesome environment to have stepped into this morning. A great start to my day meeting these two! Shipping has never felt so simple and painless!! read more

The best UPS store I've ever visited. Small place, but everyone was getting take care of really quick. They make the post office look really bad. This place is individually owned. Not all are the same. Excellent service! Nathan did a great job on notarizing a whole bunch of stuff for me, and overnight express it. My compliment to the management. Good job! read more

Had to drop off a prepaid package and was in and out in less than 90 seconds. I spent more time trying to find a parking spot close than I did inside the store. I wish they had a drop off spot outside for less than 5 minute parking. Other than that I had a great experience. read more

Nicest staff members ever. Each time I go I'm impressed by how helpful everyone is and how fast they get me in/out. I used to go to FedEx Office, but the one in Brentwood can be a nightmare at peak times. This place feels like your class good service neighborhood store. Parking can be a pain if it's around 5pm, but you can usually find street parking within a couple blocks of the store. read more

I've used UPS stores all over the greater St. Louis area and this one has the best customer service by far. They seem to really care about the business and the customers coming through the door. A very helpful team. Parking is often an issue so be prepared to put a dime or two in a nearby meter. Usually spaces available closer to Taylor rather than the Euclid end of the block. read more

Ridiculously good service. The service was so good that I'm on Yelp writing a good review for a packaging store. THAT good. They went above and beyond to get my shipping cost as low as possible as if they were emotionally invested in my happiness with the experience. Well guys, I don't think you could have done anything better. Bravo. read more