I've had a P.O. Box at this UPS Store for a while now and it's easily the best experience I've had with any shipping or mail service--hands down. I'm in here all the time and the entire staff is consistently friendly, professional, and efficient. Sean in particular is a rockstar. No matter how busy it gets (and it definitely does), he handles everything with a calm, positive attitude and makes sure things run smoothly. You can tell he genuinely cares about the customers and takes pride in what he does. If you're looking for a reliable spot for shipping, printing, or mailbox services--this is the place. Can't recommend it enough. Huge thanks to Sean and the rest of the awesome team! read more

Great local store that helped me pretty much with all my passport needs like notary service, passport photos, shipping, printing.

Came into get a live scan done (with zero appointment because I'm not the smartest person in the world). Yvette, Parker, and Sean still got me locked in and out the door within 30 mins. Great conversations, straight to the point, and overall the best experience I've had at any post office. If your local post office isn't like this then consider switching. read more

Sean helped me with the livescan and through its process. He was super professional and informational about everything and even pointed me in the direction of additional help and training for my CCW application! He went above and beyond and will always be part of my recommendations. read more

There's aways a 15 min wait at this location. There were 3 people working but only 1 working the counter. Very condescending and rude service. Do not go to this location! read more

Service here is quick and nice , quality and value! Easy place to ship and drop off returns. Parking can be a pain but worth the quick service inside read more

Service is abysmal at this location. This UPS store is understaffed and the manager is rude, condescending and refuses to assist individuals with Amazon returns even though the store is a contracted Amazon return location. I recently visited this store to ship a package via UPS. Although no one was in line ahead of me, I was made to wait over 5 minutes at the front counter. The manager saw me waiting, yet he was too busy to even acknowledge my presence.. I ended up walking out of the store and going to another UPS store to get my shipping needs taken care of. read more

The best UPS store I've ever been to! Sean and Yvette are always very helpful and take care of all my shipping needs. They are always welcoming everyone that comes into the store. Highly recommend everyone come to this store. read more

I am so happy to have such an amazing ups store down the street from my house! Sean and another guy there that wears the rings are always so kind and helpful! I greatly appreciate their help when I am in. read more

Shawn is always super helpful and super friendly to us .We went when the store was closed but shawn was nice enough to open the store and let us in. We are regulars there and he always goes out of his way to take care of both me and my husband read more

Shawn, the owner provides the highest level of professional care that I have experienced at any type of consumer store. I highly recommend this UPS store. read more

The owner does a great job dealing with all sorts of mailing issues. Really kind. Just be nice

Had to return something I received from Amazon. I was provided a qrc code from Amazon. Returning it at this location was quick and easy. They printed the label and boxed it for me. The older gentleman working was cheerful and helpful. I would highly recommend this location. read more

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This place does it all - printing, packing, shipping, notary service, even passport photos! Sean delivers great service with dead-pan humor. He even provided reading glasses to an elderly lady having a tough time reading her phone/label. Despite being swamped at times, he and his staff remain positive and professional, and care about the quality of their service I don't live nearby but make it a point to come here if I need anything. read more

I always receive thoughtful and helpful service from this UPS location. I work with Seen, who is knowledgeable and attentive to his customers. Tonight, the store was busy, and Seen still took the time to help me pack all of my packages and create labels for everything. And, at the same time, he was helping all of the people who came into the store to return Amazon packages using the new self-service machine. I return to this store repeatedly because I know I will get the best service and my packages will arrive on time, all in one piece. Thank you, Seen, for all of your help! read more

This location is too close to my house so I have to keep using them, but I hate it there. The owner does not like you sending, returning, or anything involving packages lol! He especially hates holidays and will let you know as to not bother him during this time. He even tells me to avoid returns and just keep items to help him out. Uhh no. He openly talks bad about his customers or how dumb he thinks they are. I try to avoid eye contact or engage and when the owner engages... it's not to help. It's to ask some smart ass comment at you and what you're doing at the self service kiosk. He seems to make his staff miserable as well. I've seen the light in some of his staff member's eyes dim the longer they work for him. They become him unknowingly. read more

Service was great. The owner/manager is very kind. Always friendly and does a good job explaining things and trying to ensure a safe delivery. read more

The UPS Store - Ups store front - Shipping Centers Near Me - Foothill Ranch, California

The owner: Sean runs this store very effectively and efficiently! It was my first time at his store and I was a little unprepared. As soon as I walk in there are signs directing you what to do. There is a station to easily and efficiently return your Amazon packages at a kiosk to the right side as you walk in. (I have to be honest that I am not efficient at Amazon returns but the experience at this UPS store was amazing as Sean guided me through the process. I had other returns to Amazon Fresh as Sean noticed and explained he could take the return at his own store since I was already there. He guided through process on my phone on the Amazon app, which only took a few clicks and wallah! Sean saved me a trip to Amazon Fresh (which was a few miles away, gas and time!) Great experience overall and I definitely recommend his UPS store as his personable customer experience and service was above and beyond!!!! His store is my default location from this point on for anything shipping related! read more

The UPS Store - Great service! - Shipping Centers Near Me - Foothill Ranch, California

I recently went for a live scan fingerprinting service and Sean was incredibly helpful, knowledgeable and most importantly efficient in completing the requirements in a timely manner. I love that this UPS location provides so many services and lucky to have someone with great customer service like Sean leading it! read more

Went here today to get some documents notarized. The owner helped us today and he was very friendly and walked us through the entire process. Customers were constantly coming in an he was doing his best to multi-task and assist as many customers as possible. read more

Friendly staff Excellent service !! Did my live scan here. Would recommend Ask for Sean read more

The customer service at this UPS store is horrible and the employees are especially rude if you have an Amazon return. It is a pattern I have seen over the course of many months and I no longer use this UPS store at all. Stay away from this place because the manager is very rude and patronizing. Again, it is a pattern and not a one time experience. Other UPS stores are much more professional. read more

I did my fingerprint live Scan here. Sean is very professional. He has license of fingerprint live scan. He guides me to finish fingerprints live scan very quickly. read more

As you can see from their response, they are not kind - patient, or care at all about people who come in. They dont want to do Amazon and will make it very obvious. I will never return to this store and have already told many people not to go here. Sorry, that is not an Amazon sign, they would never make such an awful flyer to post. Those may be things they tell you, but how you share their message, in your own opinion is not right and dont lie to your customers and tell them its an Amazon sign. No weight on me, I take my business elsewhere read more

I had to send an awkward sized package. Sean compared the UPS price to the USPS price and helped me get the item ready for shipping. We sent it by USPS from the UPS store. I didn't know you could do that! Sean was very helpful and it was a great experience. read more

This is the best store in town! I call it the fun store! The staff always have a great sense of humor, seem happy, and are always kind. They don't seem stressed even when I know they must be! It's actually enjoyable to stop by here! read more

If I could leave a no star I would. The customer service was unbelievable and completely wasted not only my time but 2 other women behind me dropping off returns for Amazon. It's a simple scan , I do it all the time - yet they have made it so difficult and time consuming . Not only that, but he sat there arguing with a customer ignoring 3 other people waiting only to tell them everything was shut down and closed. Awful and I will go out of my way to give other stores my business. read more

I'm a regular at this UPS store with my frequent Amazon returns. They make it so easy to drop off packages and I'm always amazed at their efficiency. There's always a long line of people but the staff is quick and the line moves fast. The gentleman who is always there, I want to say his name is Sean? he is very attentive and knowledgeable. He helped me with my passport application, took my photo, packed it and made the whole process easy and stress free. The place is always tidy considering they get hundreds of returns and boxes each day. read more

Gregorius and his coworker were great in helping me with a UPS return. They are a high volume store and take care of each customer that walks through the door with care and a smile. Appreciate their help! read more

Be sure to have everything in order before you enter, don't ask questions or for help and if you need tape on an item get ready to be ridiculed, even if you're willing to pay for it. This manager has anger issues and I will never be back here and I will tell others too. The reviews on Nextdoor are accurate and not filtered. These stores are a dime a dozen and nobody deserves to be treated the way this manager treats customers. read more

The staff who worked at closing time was not there to help, but to be rude and condescending to the customers. I along with other customers there were clearly very unsatisfied with their service read more

I do all my business packing and shipping with this location. They are basically perfect every time! Friendly service and always has the answers to my questions! read more

Terrible service. Charged me $3.22 for a UPS bag without telling me there would be a charge. Nickeling and dining customers is unethical business behavior to begin with. Not advising customers of fees beforehand is flat out illegal. UPS should shut this location down. read more

The man at the front desk, named Sean, was extremely kind and funny. He stayed late after closing to assist me with delivering my packages. He made jokes, and was lighthearted and very helpful. read more

Nice owner and staff . Lines go by pretty fast I would recommend. I have to meet yelp quota so im just filling this in

The staff is always friendly. I had issue with an Amazon order and Sean helped me corrected it. He was very thoughtful and considerate.

I always love coming to this UPS Store in Portola. Everyone is always friendly and helpful. Even today, when the machine wasn't working for my return, they went out of their way to assist and make sure everything got done quickly. Excellent service every time! read more

Sean went above and beyond to provide exceptional service when I was dealing with a package issue. He was very communicative and you can tell he really cares. Highly recommend! read more

Sean & his team are always so helpful. Very friendly and makes going there quick & easy. They're definitely my go-to store if I'm in the area. read more

Honestly I'm really surprised at all the negative reviews. I've come to this location for years and 99% of my visits are for either dropping off packages or returns. Sean and his staff has never given any indication of not wanting to help me. Many of the negative reviews seem to stem from people not getting the type of service they think they are entitled to because they didn't follow directions. As long as you show up ready, you shouldn't have an issue at all. read more