We purchase a LOT of stuff from Amazon for work and as a result, we have a higher volume of returns than most people, sometimes walking in there with 20+ packages. I do my best to prepare them ahead of time so they are ready to scan so I can get through them as quickly as possible......WITH ALL OF THIS SAID, it's still a huge pain in the $#@% for everyone involved and from a few other UPS stores that are closer to the office, I've gotten dirty looks, comments, and actual requests to go somewhere else. We also ship a lot of UPS Ground and Next Day packages for work so sometimes I'm coming up with one or two carts full of returns and/or UPS packages. These guys at this UPS location have a.l.w.a.y.s. been on point....they've never complained about my volume, when they aren't too busy they offer to help bring in the packages, they've even let me use their cart when I forget mine at the office. Really a great team of people there, especially the owner, who always gives my two little daughters hand stamps when they come in with me. Obviously I'm not the only one that feels like this because at 5pm cut off, they usually have a wall of packages people have dropped off waiting to be picked up by the UPS truck. The other day they spent like 20 minutes with my helping me go through the customs form for a package I was shipping internationally. They had some other customers walk in and the owner actually came out from the back office to help the new customers that walked in the door so the other guy can continue helping me and make sure I did everything just right. This level of attention, professionalism, and just being decent people has been hard to find so after that amazing help last week, I felt moved to share my experience. read more

My wife and daughter already posted what a horrible experience they had at this location. I wanted to address the flat out lies the manager responded with. She said they spoke with other customers in the store. There was only one lady in the store when they were there and she was the one that told them that employees were calling them names when they walked out. She was appalled and told my wife and daughter she would never be going back there!! Yvette Trying to minimize the horrendous behavior and lack of customer service only makes it worse! read more

Been a customer here for at least 5 yrs. Horrible experience this morning. It's been a while since I had to return something and last time I did I just handed my prepaid package to staff behind counter and got my receipt. Quickly and nicely. Didn't want to start my day off by being talked to like I'm stupid. Not everyone is techie and can hear what's being said from the small automated screen WHILE trying to read ALL the paper signs at the self kiosk on what to do. I just kept thinking of my dad who is hard of hearing (not old) or my mom who is just not techie (still uses flip cell phone). I can only hope someone with customer service can walk over and show them how to work the kiosk if they ever need to do a return. Get them in and out. Like it used to be done if you have a prepaid label. Felt like being at the grocery story and doing self checkout and then have to wait for help cuz something didn't scan . A Little help the 2nd time would have been appreciated instead of being scolded the third time in front of customers. Taking my business to UPS store in neighboring city , NOW that I know what to do. And yes, I work in customer service and we also have a kiosk machine for security entry. The amount of times I have had to help people just "dropping" their ID into the machine because not every machine is the same. I don't get rude, mean or nasty because I have to stop what I'm doing. I just stand up and joke "ok next time I'm taking your credit card to scan and buying me a coffee " . We all walk away smiling! All I can do is wish this man's family is treated nicely and patiently when they need service from someone. And no I don't need any response from the "business owner" . Damage done, thank you! read more

Sean always makes the experience positive and with kind humor. We had to get photos yesterday and would not go anywhere else. Thank you, Sean! read more

I always get the best service. Everyone is always friendly. I never had a bad experience.

Store is clean and provides several different services including Happy Returns, Amazon self return kiosk, notary... . Staff is helpful and efficient. read more

Everyone is always so nice to me when I come into this location. Sean is always very helpful with my numerous Amazon returns. I have a closer UPS, but the lady is rude so I'm glad to come here and be treated like a valued customer. read more

Definitely not coming back to this store again. The owner was rude and unhelpful when I tried to return my package, berating me because I didn't know the new system. I will not be coming back to this UPS store again, and will be going to another one. read more

I go here pretty often Sean has been very helpful. They do everything like shipping and Amazon returns I have never had an issue with them and intend to keep coming back. read more

I had a great experience using the UPS notary services. Sean was very courteous, attentive, and made sure everything was handled properly. I truly appreciate his professionalism and the care he showed throughout the process. Definitely recommend! read more

I stopped in to drop off a package for shipping and to have a document notarized. Sean was very helpful and gave me several shipping options and explained each of them thoroughly. I accidentally prematurely signed the document that needed to be notarized. Sean helped to correct the document and then reprinted it for me so that it could be notarized properly. I highly recommend Sean and this UPS store to anyone looking for a professional and courteous shipping center. read more

Honestly I'm really surprised at all the negative reviews. I've come to this location for years and 99% of my visits are for either dropping off packages or returns. Sean and his staff has never given any indication of not wanting to help me. Many of the negative reviews seem to stem from people not getting the type of service they think they are entitled to because they didn't follow directions. As long as you show up ready, you shouldn't have an issue at all. read more

I came in last minute to get fingerprinted and I was met with the most kind employees. I have never experienced such lovely people at a UPS store before. Sean made the process easy and painless which is always so appreciated. Can't thank Sean and team enough! read more

Love coming to this UPS store it is my go to store. I come here every week if not every month. The customer service is the best and everything is very quick and easy. read more

Terrible location. Worth driving another 4 minutes to the next store. Customers service is beyond poor. I was waiting in line and the three employees refused to acknowledge any customers. The main guy then proceeded to call the kid infront of me stupid for not knowing how to use the kiosk. I had enough and let them know their customer service was an embarrassment to the UPS brand. The employee then followed me into the parking lot yelling at me and calling me names... pathetic UPS franchise. read more

Had quite a few returns and needed to overnight a letter and was helped by Sean. He was amazing and so helpful. I appreciate his time and attention to helping me. This is my go to shop! If you have returns or boxes to drop off ask about the self help kiosk- it is quick and efficient with no need to wait in line. Thank you again for the great customer experience. read more

I have been going to this store for several years now and always appreciated their attention to service and detail. Recently, I filed a LIVE SCAN application and used their CA Live Scan service. I was impressed. I was given an appointment time and the owner personally walked me through all the steps. The application was accurate and complete thanks to their attention to detail. I recommend this location for everyone. read more

Do not go to this ups store. Horrible. Horrible service, rude, would not help with Amazon returns and very rude about it. Sean was extremely rude and refused to help with Amazon return at counter, told me to read the sign and I would have to wait in the long line and self help with Amazon return. I have never had such a bad experience at an UPS store. Go to any other store. Also, a complete disaster, boxes everywhere and was in a state of disrepair. Avoid at all costs. Horrible!!! read more

Absolute rudest man works the front. Snarky, condescending, zero customer service. No greeting, no assistance, obnoxious remark to me as I left. I will never return. It's always been terrible here but this was beyond disgusting. read more

Sean is the owner here and runs a fantastic business. He even has a special automated machine to make Amazon Returns super easy and quick. In addition, he even helped me out today after he closed. I really appreciate this dedication and will be a customer for life read more

I love this location. They're so amazing. It's funny me and my mom say we're going to Amazon because they've literally become synonymous with the return process for us because they make it so easy and Sean is always so friendly and has a funny joke to share. read more

I love the customer service! I showed up at 8am and the door was locked. Then I noticed that the store doesn't open up until 8:30. As I walked away, he opened up the door and said, "Come in." he opened up his store half hour early to let me do some Amazon returns. Love that! read more

DISAPPOINTED! I had a return and it was boxed already but they hesitated to tape it for me (which I used to do before with my returns) and charged me $5 for a tape. I don't think this is a right way to make money and I was so disappointed. read more

Came into the UPS store with an Amazon return and was told not come back anymore through December because they want to focus on shipping, not Amazon returns. Will be complaining to corporate about this store as well. Amazon should not be doing business with them. Part 2. Now the owner is defaming me and saying I used crude and profane language in the store which is entirely false. We have a community page in Foothill Ranch and someone posted about this owner and the same issues I have had, he has also had. Dozens of people responded that they have had issues with this store as well. I will screenshot all of the complains and send along to corporate. This man is so vile to outright lie about me. read more

Sean is always so helpful and makes difficult returns so easy. Thank you Sean! You don't see this kind of customer service anymore

Had an absolutely great experience here. Sean the owner is so incredibly nice and hard working and he even provided a personal box for me to ship my item so I wouldn't have to pay extra. Great facility, great service and a great owner! read more

This is the best UPS STORE there is. Sean has this place running like a well oiled machine. He single handedly makes this store the best it can be. Streamlining Amazon returns, and greeting patrons with a smile. It's odd to say but I usually always end up leaving this location with a smile on my face. I mean, who can say that about a shipping/printing store? Well, you can with this one! UPS is definitely the best over all the others in the industry, and Sean delivers to that! read more

The best spot to get things done! Everyone here is so nice and helpful and even if it's busy I feel like it's still worth it to go in, the line does move pretty fast read more

The owner was very kind in assisting me with my Amazon return. They also have a kiosk that makes returns easy with a minimal to no wait time. Great parking and friendly staff! read more

This is my second review of this facility. Sorry it's not good I went today to return a mail order purchase and I was told I needed to buy a box and pay packaging. Well I was able to take it to the post office and they took it. You do the conclusion?!?! read more

Sean is never anything but courteous, helpful, and welcoming. He is always willing to guide and answer any questions that a customer has. Unfortunately, I have witnessed the blatant mistreatment of him by rude customers - which is unacceptable in a welcoming community like this. It is my sincere at hope that anyone who reads this realizes that he is not the target for their bad day. Keep up the amazing work & customer service, Sean! read more

I love this location! Shawn is very helpful and he always knows how to make you laugh! All of the workers are very nice and efficient!

Sean and employees are helpful and kind. We are all enjoying the new Amazon self service return drop off computer. This keeps the line down and allows staff to focus on their shipping customers. Love this! read more

EXCELLENT QUALITY SERVICE and very expeditious. All staff working are very knowledgeable. My new go-to UPS store.

The owner, Sean was an exceptional help! Professional, courteous and humorous! The perfect combination to greet and provide assistance!

I'm glad you identified yourself, but took no responsibility for your actions. There were quite a few people in the store who overheard the same the conversation. Their eye eyebrows went up with what you said. I was completely shocked because I've never been to a UPS store and asked for a receipt and was denied one. Your job is customer service in case you forgot. Perhaps you are in the wrong line of work. read more

Great service by Sean! He assisted me with the live scan service. Even with how busy he was managing everything on his own, he greeted guests coming in and took time to chat. Highly recommend this location! read more

Teamwork makes the dream work!! Sean the owner has created a fun and helpful environment. Greg is amazing and efficient. Great customer service! My new go-to UPS store!! read more

I posted a 5 star review 2 years ago. Felt compelled to praise Sean and his team again! They installed a self processing machine for online returns. It works great. Just bring your properly sealed package and use the return QR code to print your label and get a receipt. Thank you for providing this great DIY option. read more

The staff was very helpful and funny they helped me with my Amazon return today I high recommend this ups store!!!!