I was about to write a review for this UPS store when I came across another review describing an…read moreincident that I personally witnessed while standing in line as the next customer. I normally do not read other people's opinions, but I felt this review was unfair and did not present the full situation. I witnessed and heard the entire conversation because I was directly behind the customer in line, waiting while he spent a long time arguing over a small return charge. The customer was upset about being charged for an Amazon return through UPS, while the same return could have been free through Walmart or Whole Foods. The manager calmly tried several times to explain that the charge was related to Amazon's return policy, not the UPS store itself. Unfortunately, the customer was unwilling to listen, became very disrespectful, used inappropriate language, and left angrily. What surprised me most was seeing such a negative review afterward without including the full context. I have personally used this UPS store for years and have always received excellent, professional, and helpful service from the staff. It is disappointing to see them unfairly criticized.

Erika! Thank you so much for your kindness and courteous to me and others! I see you being super…read moreprofessional and such a wonderful person to be around. This place is very lucky to have you part of the team. You are such an asset and a valuable member of Team UPS Lake Forest! Yay!

You will receive expert and sincere service here! Needed to send a very important legal document…read morequickly and found here. The woman helping me couldn't have been more kind and efficient. I will drive farther to frequent this establishment because of her kind professionalism. Additionally, it's a full service location with PO Boxes for rent, a cute area for last minute gifts or cards and of course packing/shipping/mail. Don't hesitate to use this business for your mailing/faxing needs!

They are not as experience as they tell you over a call. As a company advertising as one the…read moreleading passport photo requirement, we ended up in LA with wrong photos for our EU passport. We paid for 2 sets of photos for almost $60 that had to be tossed out.

Thank you, Abe and Gemma!…read more I've been a customer of PostalAnnx through PostScanMail for over a year, and every time I come into this place, I'm always greeted with a warm and welcoming hello! The employees here are so friendly and upbeat and always willing to help out! I remember one time I came in, and one of my envelopes that contained some VERY SENSITIVE INFORMATION came up missing from my pick up request. Abe must have spent about 20 minutes looking up and down and around for my envelope. He ended up finding it in the similarly numbered box then mine, whomever put it away must have just jumbled the numbers around but I was SO RELIEVED that not only did he find it but he was so empathic even after. I'm a happy and satisfied customer after being in business with them for over a year, and I don't plan on stopping any time soon! 5/5, highly recommended!

Great business just make sure when you go in there to not trash there's no trash cans there than…read morethat guy there was very polite and professional. I was not having a good day.

Easy process to sign up for a PO Box and friendly in person service. Happy to support a local…read morebusiness.

Been going there for years and years! Always pleasant and friendly service. My go-to notary service.read more

Paul Aliman stepped up to help me when I was desperately seeking a resolution to an undersized…read moreUHaul trailer going from California and heading east across country. There were NO OTHER trucks available in Orange County. He assured me on the phone that he would help me find a resolution. He DID! After deliberately strategizing with me, in wisdom and empathy, he suggested I drop off all my boxes and he would freight them for me. This he said, would give me enough room for my other belongings. IT DID!!! A GENIUS solution that I would have never thought of. I was able to unload two pallets of boxes and reload the rest of my belongings before leaving town. His Cast Global Shipping business is one of dedication to his customers. He went above expectations by securing my boxes for me with additional stuffing and foam before shrink wrapping them onto their pallets for transportation. Everything arrived within a week, and NOTHING was damaged! Paul was a Guardian Angel for me that day and for my belongings. He was a calm voice within my stormy day. I will be ever grateful for his ability to see past my distraught demeanor and with patience exceed any "customer service" experience I've ever known! Trust this business with anything and everything that you hold dear! Paul Aliman will treat you (your college student, your mom, your Oma or Opa) and your belongings with the same value. I drove away that afternoon with a heavy burden lifted and rested knowing I could trust his word and work wholeheartedly. Thank you, CAST GLOBAL SHIPPING & FREIGHT!

A+ Extra polite and professional. Helped me unload heavy packages. Very thorough and helpful with…read moreforms I needed to fill out.

This is a nice ups store. Well kept, the owner and management are very helpful and friend and…read moreservice is great. Standard pricing as everywhere else, but very conveniently located at a very quite shopping center with lots of parking

I had something I needed to return via UPS. I couldn't have asked for a better experience. I am…read morestill in awe some several days later writing this. I trotted in there with my boxed return item and the barcode on my phone. There was no line and immediate acknowledgement by the associate willing to help. I handed the box, the barcode scanned, and that was literally it. TOO EASY! The store itself is also extremely clean and organized. Not a single tape shred left on the counters or paper bits on the ground. I was floored for all the right reasons. I am definitely bookmarking this UPS location and telling everyone about it!! What a gem of a location this was!

Marcus did an Amazing He helped me with the return and cut…read morethe box for me And had a great attitude Thank you

I called this FedEx location today to inquire about assistance with a large project, and my…read moreinteraction with Chris was incredibly disappointing. Before I could fully explain the details, he repeatedly interrupted me, talked over me, and made incorrect assumptions about what I was asking for. Instead of listening and trying to understand the project, he became extremely flustered and raised his voice during the call. The entire conversation felt rushed, dismissive, and highly unprofessional. Customer service starts with listening, and unfortunately that never happened here. By the end of the call, it was very clear my business was not valued, so I politely ended the conversation, wished him a great day, and assured him I would not be doing business with this location moving forward! As soon as we hung up, I received a call from the regional manager. I made him fully aware of my interaction with Chris, including the interruptions, raised voice, and overall unprofessional conduct. What was most surprising was that he never once addressed or acknowledged Chris's behavior during the conversation. That alone told me everything I needed to know about the level of accountability and customer service in the South Orange County market. Based on both my experience and the volume of negative Yelp reviews across multiple South OC FedEx locations, it's becoming very clear that customer service is not a priority.

Was such a pleasant and easy process to set up a mailbox with them! Def recommend to anyone looking…read morefor any package/mail related business!

I visited this business last week and I'm sorry to report that the Girl at front counter was…read moreextremely rude. And she spent about 20 minutes on her cell phone speaking in a foreign language. Didn't seem like she was conducting business- just social. Lady doing prints and photos, etc was very friendly and polite! I would rate her 5 stars.