The customer service team could use some reviews on being polite to the customer and not so CURT! IN THEIR toneof voice to customers. Crazy that they charge UPS expedited prices for something they end up sending through USPS. It would be nice to be greeted as you enter and Thanked for using their services. read more

First: over two months ago we brought in an Amazon return-no box needed. They scanned my QR code, I took my receipt and moved on. Fast forward nearly two months later Amazon has re-charged me for their item because it never made it to them-and I foolishly threw my UPS receipt away so there's nothing they can do. Not only am I out $100+ but now I don't have the item either. Frustrating to say the least. So keep your receipt. Second, I brought in a box that was sent to the previous occupant of the house I bought. I tried explaining that "this box needs be to returned to the sender because the addressee is no longer at the listed address." Rushed and not caring, she set the box aside. Two days later that same box got delivered to my porch again. read more

Thank God to Penople at the UPS store she is amazing. I was running late, made it in close to closing. She had a great smile and was extra helpful. We needed tape and she made sure my package was ready for shipment. Thanks Penople. read more

There is a lady dark hair middle aged that is so rude no hello nothing put it here is all you get I sad good morning no reply she trows the item not one word when you leave even when you say have a good day That is not good service read more

The agents are normally very courteous and professional. Occasionally I encounter a lady that is rude and very unprofessional. No "hello, how can I help you?", no "is there anything else I can help you with?", no "thank you!". She hates her job and it shows. read more

Every one in this location is simply amazing never had better service been a client for years

So per usual this place has frustrated me yet again. Over a year or so ago I brought a package in that I was returning from Amazon... Which on Amazon it said no box no label needed. I brought it in. I was told that I needed to box and tape it... I don't have a box, I don't have tape which is convenient that they have all that to sell you. The lady was rude and unhelpful so I stopped using them for a long time. recently, I have begun to use them again because I had heard that it had gotten better from people that also experienced that. I just went in this morning to return something again that stated no box no label needed. The woman who I'm almost certain is the same person from the last time, tells me it needs to be boxed and taped, as she's taking my item... She's unpleasant, and informs me that in the future, it needs to be boxed and taped. I tell her well, it said that it didn't need that when I did the return. She then blames corporate for not getting this fixed, that they've been complaining about this for a month... well it's been an issue for a lot longer than that... this may not be her fault as she said... But I am the customer, I am following directions that are online... to show your annoyance with something I didn't know needed to be done instead of just taking the item and dealing with it. Super unprofessional per usual.. I also tried to reach out to UPS corporate, but unfortunately they don't have stateside customer service and it was not helpful . read more

I have used UPS store 6327 for many years. I asked for help as soon as I came in the door. I needed printing and I was sending a box. The quality of these three employees service was outstanding. Very well done, Sandy, Penelope, and Christian. Your kindness, professionalism, and honesty made my day. The prices are reasonable, and today of all days when I really needed their help they were spot on. Well done you guys. read more

We had a simple request for copies of three packages of information that were each paperclipped. We specifically asked "please do not mix them up". Super simple, copy one stack, paper clip back together and repeat process for the remaining 2 packages of documents. The woman behind the counter mixed up all the documents and as icing on the cake - forgot some on the printer! Please train your staff, and if they are incapable of a simple print request - replace your staff. I tried to call to speak to a manager while in the parking lot. There isn't one customer in the store and NO ONE is answering the phone. This business is an example of everything that is wrong in the world of customer service. Will never utilize UPS again after this visit. Save yourself the hassle and do the same. read more

Lady kept interrupting me before I could finish my sentence. Don't usually leave bad reviews but, she needs to learn how to listen. She was speaking before thinking and not thinking before speaking. Shoutout to the lady at the front counter and the male working today at 2pm 11/21. They were great! Have to leave some appreciation. Not everyone here was bad. Happy Thanksgiving and God Bless. read more

Last I checked upstores deal with postal mail. Got told she could not mail my sons medicaid papers because of a p.o. box. Even more exciting postal is like, yes they can. Sheer ignorance. I am in Colorado. read more

Older middle aged woman, 50-60 years in age, Asian, dark hair; HORRIBLE customer service. I'm assuming she's the manager. Whatever she is just know she's extremely disrespectful. Have read through each one star review. Read about 20 or so; E V E R Y single one names the older Asian lady as the main culprit for having passive aggression and a terrible attitude. Complete lack of customer service skills. Barking orders, yelling, no greeting upon entry of store. I didn't get that disrespectful bozos name. Wish I did; but if you're reading this. DO NOT. I REPEAT, DO NOT COME TO THIS LOCATION. Whoever that employee is, deserves to be fired. And by the looks of the other reviews; I'm clearly not the only one who has experienced this clowns theatrics and shitty attitude. Only reason why I decided to come to this location was because of the convenience of not having to go to another one 15 minutes away to a different location. Might just have to call in order to get her name to report her. Don't have a clue if you can expect people to not just turn away and take their money elsewhere with someone like that interacting with (would be) customers. Pathetic excuse of an employee if you even want to call her that. Fire this disrespectful no customer service having ass employee and stop keeping her around. And if she's the owner or manager that's even worse. Couldn't imagine having someone like that to lead and manage a business. On the flip side the other three younger employees (possibly all age 25-under) had great customer service skills. Very respectful. Keep it up guys. Don't be anything like that disrespectful sorry excuse of an employee. SMDH read more

I've been hunting the same package down for a week. The only question I had was if the package was there or not. I didn't need someone else digging through to find the same information I've been fed all week. Either my stuff is there, or it's not. Since it wasn't, I had to move to the next location. Low and behold, my package was at another location, a plane or shouldn't have gone. Instead of giving me the run around, give me information that helps break this cycle of ups constantly mis-delivering my purchases. Condescending and repetitive reminders don't help. She's always a little rude and snarky. A know of all, if you will. The other customer in the store even agreed that she started the whole interaction with a flavor of arrogance. As she usually does. read more

Just sent my wife in there this morning to print a document for me. That rude girl told my wife the "email is down" I never heard of an email being down. If she didn't want to help out with a simple task then just say it. read more

Went to mail some simple documents (maybe 40 pages already printed out) and the middle aged Asian woman was a total SEE YOU NEXT TUESDAY! Why? No reason real other than her being bothered by doing her job. Can't wait until the new FEDEX Kinkos opens and won't ever have to come back here. Stay away!!!!!!!!!!!!! read more

Quick in and out. I went in a mess and Amazon didn't send the label for the return. They did however send a code. The lady at the counter said it was perfect. I didn't have to pay $1.11 if I printed it out and brought it in. Well, in El Paso they brought the label to my door cause they were extra. But this will do. I can't drive around with two giant boxes in my car! Oh. Plus? THEY HAD LOLLIPOPS. If that doesn't make your day, I don't know what will. read more

The UPS Store - Shipping Centers Near Me - Fountain, Colorado

I've never had a negative experience at this location! anytime I've come in for prints or shipping everyone I've talked to has been so sweet and so helpful. I appreciate how helpful everyone is everytime I go! and the manager is one of the nicest people I've met!! read more

My daughter was sending me a Christmas gift from my grandbabies I live in Sanford North Carolina now I used to live in Fountain Colorado. I moved six months ago my daughter put my physical address on the package for some reason the UPS store covered up her address and also my physical address and it went to the store on fountain Mesa Ridge I called and talk to someone asked them could they redirect my package to me I paid $13.04 Outside of the $26 my daughter paid to have it shipped to me for it to come to my current address here in North Carolina three times this package has been redirected back to fountain Mason Ridge UPS store someone called me today and said that upon my request Denver said to send it back to them which is a ball faced LIE. The only people I have talked to has been two ladies at the fountain Mesa Ridge store the young lady told me today that they don't do refunds I could call corporate office but she refused to give me a number and told me they weren't going to do anything but yet and still I'm not receiving this package from my grandbabies this is absolutely ridiculous So this is the response I get after (screenshot it the first photo their response ) writing a review on the Facebook page about my experience with the store in Fountain Colorado such professionals suggest that I should use only the US Postal Service from now on even though I am not the original sender of this package my daughter was sending me a gift for my granddaughter. Not very professional are you. And the pictures are proof that the label was changed and had several different labels on it. The screenshot of their Comment on my Facebook review read more

See all

If there was a 0 star rating that's what this business would deserve. Terrible customer service. The staff is extremely rude. I had a terrible experience with the owner who just cuts you off anytime you try to say anything. AVOID THIS DROP OFF LOCATION AT ALL COSTS. There is absolutely no excuse for treating customers the way that this staff does. read more

Sandy and the team here have just been amazing to deal with. They have all helped me tremendously in getting our small business setup and successful. A+ customer service here. read more

If you need notary service don't bother! After calling yesterday to see if they had a notary on sight the young lady on the phone assured me they did and that they would be available until four. I said it would be better if I came in the next morning. She again assured me someone would be there and gave me all the required information I would need to have. Planned my route to get this done first thing in the morning. I walked in 10 minutes after opening, waited for the lady in front to get done and I stated I called about notary service yesterday. I was then told the notary was out for the next two weeks!!! Then she, the owner, said her notary had expired! Thank you for wasting my time. Yes I was p!ssed, who wouldn't be. Why would someone tell you that a service could be provided and then not be able to provide it. If this could not be done then tell customers it is not possible. Don't lie. What a waste of time and thanks for the insult on the way out the door. Yes, the owner insults potential customers. She does not seem to care about customers and that should tell you to avoid this store. They will lie to you and waste your time. They will not get my business. Go somewhere else for better service and don't give her you money. This is the first of many reviews. Avoid this place. read more

I had top notch service from Sandy and her crew. They were very helpful and knowledgeable. Even though it was quite expensive to ship overseas, she made me feel at ease that shipping with U.P.S. was the right choice. And the visibility that I had on the package from drop off till the time it made it to its destination, was worth the extra buck. Thank you!!! read more

We use this location quite frequently and are very satisfied with the speedy service they provide. Unlike some other reviews I have read, we have always been treated with kindness. Sandy always recognizes us and greets us when we come in. read more

They were too lazy to notarize a contract for me. They gave me some lame excuse, so I had to drive into the Springs to get it done. I see why they have all the bad reviews read more

This UPS store needs a big dose of serotonin. Why are they all so miserable and unfriendly? This is an observation based on months of weekly visits. No greeting at the door. No thanks, have a nice day. They are just like robots there for a check. It's pretty sad. Unfortunately the closest store is in springs, so I have no choice. Thank goodness I use only prepaid labels and can be in an out with minimal time. read more

Every time I have a package sent through UPS I expect something to go wrong. Always. My package has been "in transit" to my home for the past 42 hours. The site says the package is on time for its delivery of 5/10/2020 at 9:00pm. Well I tried too give them the benefit of the doubt. It's 9:35pm. No package has arrived. There is no customer service on Sunday's , so it's a mystery if the package will come tomorrow or be stolen off my porch through out the night. Thanks UPS, you suck. read more

if zero was a choice that's what I would rate this UPS store. I brought in a heavy Amazon return to this location, so that the driver wouldn't have to pick it up from my second floor apartment.... To be NICE.! I changed the pickup address to this UPS store for UPS's convenience. Amazon let me know a driver had been dispatched to do the pickup and that the driver will provide the label. Instead of just taking the item, she imm got an attitude. Then she proceeded to tell me that " if a driver doesn't pick up the package that she will throw it in the dumpster like the other Packages that aren't picked up" Obviously, this was rude, ridiculous and confrontational. You just Throw peoples packages away??? . at first, I attempted to assured her the item would be picked up, she then begins complaining that they have "over 200 drivers" and kept trying to make excuses to not accept my package. I proceeded to tell her, i will be sure it's picked up.... She very rudely and sarcastically tells me "well yeah, ok, you got ahead and do that then" in the most snide disgusting tone possible. At this point in stopped being nice, since she has already lied over and over again and threatened to throw my Amazon return in the trash. I then let her know that I worked in dispatch at UPS in the past and called her out for her outright lies about package pickup, number of drivers and her nasty behavior. she stated she was the owner, how unfortunate for UPS To have such an egregiously lazy, rude, nasty person representing their company. read more

We went into get color copies, the price was high but we wanted them anyway. We requested them cut in half and the rep said nothing and made the copies. We inquired that we wanted them cut and they said "oh our cutter is broken" something we should have been informed of before they made the copies. The manager came out and made a rude remark to us. All we needed was an apology, in the world of customer service an apology goes a long way. So the owner needs to educate their management on how to address concerns of their customers. read more

very rude customer service. Customer is never greeted or treated like a human being. They just process items like robots very sad that this neighborhood store cannot be nicer to people in the community. read more

Sue, the owner is VERY RUDE, UNPROFESSIONAL, HAS A TERRIBLE ATTITUDE, and IS AN AWFUL BUSINESS OWNER! I went to do a return from Walmart and was very inpatient, rude, and nasty towards me. This return had to be shipped via UPS and I had the QR code, followed the exact directions sent to me via Walmart. Sue insisted this wasn't a QR code and got very snotty with me. I will never go to this business again! As I was leaving the store, another person said that Sue had been very rude to her also. I'm contacting UPS directly about Sue! read more

I will never go to this store again. Been there twice. Once to make Amazon return, I didn't know how it worked and the manager was very rude. Today I went to have things scanned and sent to email. I called to ask the price,than Today was told a totally different price, should of been around$4.00 but they wanted$31.00 the manager / owner needs to learn how to treat people.. never again... read more

Hit and miss with this store. Sometimes the service is average and sometimes, if a certain a staff member is working, not. I only go to this store because it is close to home but if FedEx at Walgreens accepted Amazon returns, I'd rather go there. The Asian looking lady who works at this UPS store is rude and gives off the vibe that she hates her job. In fact, her attitude is that she'd rather have you do business somewhere else. Once I called to inquire about a service, she said they did and even made a suggestion that XXX store @ xxx location also does the same thing. Mind you, I never told her where I was calling from. Must have figured it out from the caller ID. Another time, I tried using their printing services online then attempted to pick it up in person at a scheduled time. I head to the store and was told they never even check their online inbox orders. The same lady proceeds to look at my order and told me she cant print it in that size because the machine can only do a certain size. So I went back to my seller to order said size, then sent it to UPS again. They contacted me to tell me their printer is now broken and to wait Monday when the person who can fix it comes. I ended up going to Office Depot instead and got the print the same day in more than one size and with better customer service. During numerous visits at this store to drop off Amazon packages or mail, I have observed the same person exhibit sub par and rude service to other customers. I thought it was just me but a quick Google search confirmed that there were other people who had similar experiences as well. It is unfortunate that those who live closely have to put up with that. The other ladies are nicer than her but sometimes, the rude demeanor overflows and extends to them. I'm not asking for red carpet treatment but decent human being interaction would be nice. I guess we always have the choice not to use this store but it is close so we tolerate rudeness and they still get to generate revenue. read more

Lynette was lovely but Sandy was very rude to me and the woman she was helping. She close the door on myself despite my waiting outside, abiding the 6 feet and 4 people inside rules. When the other customer voiced her concern with the way she was treated Sandy stormed off speaking unkind words not so subtly under her breath. Then she started arguing with the customer, in a way that made me feel embarrassed for her. Astounded that she is the manager. Unfortunately I don't think this is the first time she spoke to me like this. Bummer this is the closest Amazon return center because going in there isn't a pleasant experience. read more

Just like other reviewers here, the Asian woman working here is a disgrace to UPS. Totally rude with an accusatory/inconvenienced attitude for no reason. In the middle of my transaction, she stops and has a reunion with someone while I'm waiting to checkout. Complete disregard for my time. I'll go out of my way to another shipping store before I do business here again. read more

I started out loving this location because of speed and convenience, but their newer staff is so rude! Not always just to me, but listening to them talk to other customers is draw-dropping sometimes! read more

The absolute rudest lady works the front counter. No hello or anything. Rudely ask questions as if you're completely inconveniencing her. From the other reviews I can see I'm not the only one that has complained about her rudeness and attitude. read more

I've been to this store many times and their customer service never fails. Always greeted with smiles and a "welcome". Today they went out of their way to help me get a package wrapped up and shipped properly. Their kindness is above and beyond! read more

Wow, she said she was the owner, disrespected me in a real snotty attitude when I made a comment about Amazon. Amazon indicated I didn't need paper work to ship. I printed a copy out to help them. It was not a good copy that would scan, When I mentioned Amazon. Sandy came back at me saying "if Amazon told you jump off a bridge would you do it?" Beware, that person is an ASS! read more

Today was another visit to the UPS where the women working there was dismissive and rude. When I read above that others feel the same way, I was shocked how often this is happening. I was not even talking to her, I was talking to another employee, she jumped into our conversation and was rude. Why did she not just sit it out if she wanted to be dismissive? When I let her know that I did not like how she was talking to me her reply was "Whatever". I never write reviews. But, this has happened so often in the past year, I felt the need to let someone know this is a bad situation. I will avoid any purchases with UPS to avoid this interaction. I believe kindness cost so little, and rudeness is unnecessary, especially in a 2 minute transaction where I am there to pick up my package. read more

Great, quick service! Not the friendliest people, but they get the job done and it is a very convenient location for me.