I do all of my Amazon returns here and every visit has been quick and seamless. The entire staff has always been incredibly courteous, friendly and helpful. The return process could not be easier. They offer much more than shipping and Amazon returns here. They also provide printing, packing, mailbox rentals, shredding and notary services. It's truly a one stop store. Even when the store gets busy, they're always courteous, efficient and professional. The level of customer service here is exceptional. Highly recommend! read more

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Nat was very knowledgeable and friendly and help me out with my printing and scanning needs. We need more people like her! Thank you read more

The gentlemen work here are on the ball and know what they're doing. It's been such a relief to know that I can count on them for everything and there's never been any confusion regarding my mail related to my postal box. I love going here because out of the majority of UPS stores in the area, they're the ones that make getting my mail to everything else I need easy and worry free! Love these guys! read more

The UPS Store - Inside the UPs store - Shipping Centers Near Me - Gilbert, Arizona

I'm an amputee so unfortunately everything I needed help with getting document signatures he comes out most of the time & he 's the one that usually helps me so I wanted his boss to know that his help getting these important documents completed was almost invaluable & I sincerely appreciate it. read more

Always seems to be an issue here. With either the employees or their system. They will not take all returns at this location for Amazon. So I would find a different location. Customer service just isn't here. Very cold employees and short. Try smiling! You can tell the employees just don't want to be here. read more

Very bad experience. Wouldn't let me mail a package because my Drivers License address didn't match my home address. Which under AZ law you are not required to get a new license bluish change it online which has been done. Employee was very rude about it and wouldn't let me send my package. I was an established customer their, using this location over 30 times last year. read more

They wanted me to pay for a single large box to return 2 solar panels I purchased and later wanted to return. These were shipped to me in 2 separate boxes from amazon. I didn't ask what that price would be because i knew that would be expensive and this is supposed to be free returns through amazon. They said they could tape them together for $15. For a little packing tape? Are you kidding? I bought a roll from their wall for $6, taped it myself. Thieves, or maybe they use gold packing tape. Won't use them again. read more

I LOVE this UPS Store! The staff is fast, friendly and attentive. A couple of times - during holiday season - the line was at the door, BUT the line went down super-fast, because of the efficient staff. Highly recommend!! read more

I use this office almost exclusively. It is a busy office, but they do a good job of handling the load. They are polite and efficient, especially on returns. Parking leaves much to be desired, but not a thing they can do about it as it is in a small strip mall off a busy road. read more

This is the best store ever. They are so helpful especially Karden and Abi

Ok, has the USP Store changed their shipping policies? I went to this location today to mail off two packages. Both were weighted on their small counter style metal scale & the sales associate told me that one of them was to heavy to send standard mail. It was a small white Priority Mail envelope ( filled with soft babies items) so I said: "okay""? : thinking they would possibly send it Priority Mail then since it was a US Post Office Priority Envelope? Nope! This employee said it was again to heavy & I said I've never had an issue at any UPS Store sending out any type of package ? Another employee then came up behind him & said "Well, we can't take the US Postal Packages, you'll have to mail that from the Local Post Office". That is two different statements & super confusing!! So, with that I just asked for BOTH items and told them I would mail them off through the Post Office-without any issues... read more

The UPS Store - Unable to ship the envelope. 1st they claimed it weighted to much (baby items inside). Then, it was because it's a US Postal Package :( - Shipping Centers Near Me - Gilbert, Arizona

I am new to Arizona (California native) and I had care packages I needed to send few different family members. I found this GEM of a store and Haley promptly took care of my requests! She was courteous and smiled. By the tone of my comments, I'm sure it's apparent that I have not had good experiences with other locations. I even went back later today and needed one more box delivered. Leann assisted me this time and I was yet impressed again by the wonderful customer service! I have found my go to place for all my shipping needs. I strongly believe in great customer service, so Paul Mattson (owner/manager), kudos to you and your staff! A+ ~Nurse Michele read more

Conveniently located in Frys grocery parking lot. Front of store faces west. Parked right in front of store and was greeted by two friendly faces inside. In and out with package shipped in minutes. Easy and smooth transaction. Will definitely utilize this location again. read more

My package to return to Amazon that I brought to this UPS was never sent out. I called and spoke to someone and gave the tracking number. They said I didn't have a receipt so they couldn't help me. So end result is they never sent it and I didn't get my return. Makes me wonder what they are doing with Amazon returns. Get your receipt if you end up at this place. read more

I SHOULD NOT GIVE THEM ANY STAR( I need to provide so I can post it this review). TERRIBLE SHIPPING STORE TO GO! (NOT THE UPS). I have a package that I need to a specific date so that's why I went to a UPS store. I've asked what is the fastest delivery and the guy told me you can ship it next day so what I did rather next day I choose 2 days shipping. So I'm confident that my package will there Friday(went there Wed). So I tried to track the package to UPS tracking system on Friday and can't find it. So I called the store and asked what happen to the package ... then they told me it was shipped through USPS and the expected to deliver by Monday. I told them about what I want specifically about the package that's why I go to UPS if I knew that they will ship it to USPS I should go close to my place and shipped there .....then they told me that they can't do anything ...I was so frustrated to them ...they want to give the money back but that's not the point. The package needs to be there on the SPECIFIC DATE co'z there's a reason. .oh! by the way my receipt indicated expected delivery is Friday... I've called UPS Corporate Office today to file a complain for this specific store UPS #4380. Hopefully the owner will get that complain. read more

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Don't recommend can In there trying to open a mailing box was basic told to leave with the paper given. After door down the road to a other ups store they where friendly and where able to open a mailbox no problem same day don't understand these people deal tho. read more

Mike at UPS is AMAZING. He printed out my wedding invitations in one day after allowing me to revise how I wanted them many times , worked with my budget and was so understanding with my time frame of getting my invitations made . This man is a blessing and I am so glad I didn't have to spend Hundreds of dollars on online invitations when he did the exact same thing for much less! Thank you mike and UPS for making the wedding invitations of my dreams read more

Won't be going back to this location. The lady in here is soooooo rude!!! Zero customer service. read more

The employees working at this store are helpful and kind. Adam called the UPS hub when I had a question about a shipment and Callie was patient with me as I asked a bunch of questions about different prices for shipping. There was a small line of people waiting to be helped, but not once did I feel rushed or like I was an inconvenience to them. Thank you for the good service! read more

I've never been to this location and live out of state, but had a package delivered to me from this location that was lost after being picked up. It was high value and urgent. Stephanie, the owner, was calm, friendly and followed up with me every step of the way. Thankfully it popped up in my state and is en route. Great service and very friendly. Thank you Stephanie! read more

I've been to quite a few Ups stores. And this one provides the best customer service. There are 2 more closer to my house than this one, and this is the 1 I go to. They've never complained about the number of packages I am shipping. And the tall male employee went out of his way to help me today. read more

This is a family owned UPS Store located at 2487 S Gilbert Rd #106 Gilbert, Az 85295 If you are looking for a store with excellent customer service, friendly staff who are both helpful and knowledgeable, then look no further! I have been to other UPS locations where the prices are higher and not so hands on. This is the only location I now use for all my mailing needs. I highly recommend this UPS store! read more

Our company has been doing business with this UPS store for the last 4 years. Service is friendly, prompt and helpful. I highly recommend it. read more

Been using this store for several years. *Service is fast, friendly, professional. *More expensive than the USPS, but the service is very fast, you will save on time. *Trustworthy *Dependable Don't hesitate to utilize this store. read more

This UPS store was very clean and the customer service was good. I had a bit of a wait because I came first thing in the morning when they open, and it is the week before Christmas. They seemed organized and helpful. read more

Should of read the reviews before stopping, worst customer service ever. Its better to avoid this location.

I had to mail several Christmas packages to different states. Callie was amazing. She helped fix some email and address errors on my account and did it all while remaining cheerful and professional. She made my day! read more

I wish I had read the recent reviews on this location (which aren't good) prior to choosing it to have an item shipped here for pickup. I'd ordered a Christmas gift from a retailer and, in order to lessen the likelihood that my wife would discover the gift before she was supposed to, I had the package delivered to this UPS Store #4380 so that I could come and pick it up myself. Well, I got confirmation from the retailer that the item had been delivered and about 3 hours later, I arrived at the UPS Store, ID in hand (along with confirmation number), ready to retrieve my package. I was heading to a meeting so I didn't have a ton of time, but I also realized that this is the holiday season so I was expecting some sort of wait. When I arrived, the line was out the door and I waited in line for 20-25 minutes to get to the counter, only to be told that they couldn't find my package. When I told the clerk behind the counter that I had received proof that it was delivered, she stated that the proof needed to come from THEM and not from the retailer. She then proceeded to tell me that they were busy and she "didn't have time to look for your package right now" and that I could come back later. When I asked her again why I would have confirmation that it was delivered, she said it was probably in a pile and that she, again, wasn't going to be able to look for it "unless I came behind the counter and helped her." (the NERVE.....) I was taken aback, briefly and then calmly said, "sure, I'll come back there." Needless to say, she declined. By this time, another worker overheard us talking and he offered to look for the package. It took him about 30 seconds to find it, which irritated me even more that SHE wouldn't even take the time to try to find it.... Yes, I realize this is the holidays, but jeez, there is no reason that it should be acceptable to take your frustrations out on your customers, or speak to them so rudely. I would definitely recommend some customer service training for your team....it might help the recent trend of subpar ratings you've been receiving. read more

NIGHTMARE of an experience!! Shipped from here & they LOST my package worth $$$$1,550.00 USD!! HORRIBLE Staff!! No customer service skill at all. I would rate them a low score of -F. and give them ZERO stars if it were possible on yelp. They ALL have terrible attitudes and treatment towards their customers. They will be on their cell phones and flat out ignore you if you walk in. They'll pretend that they did not see you. All the employees at this location hate their job!! I have personally overheard several cell phone conversations of them saying how much they hate their job there while they've been on their cell phones to whomever they are speaking to on the other end. I just started shipping from this site a few weeks ago and besides being extremely RUDE they are absolutely unprofessional toward their customers & incompetent! They LOST a very important package I shipped from that location going to Chicago. The tracking # they provided me did not show up on the online UPS system!!! I asked the employee working at that time to please have the manager look into this and call me. No one ever called me back to discuss their error.!! They lost a very valuable item that I had shipped to a family member in Chicago. They charged me a tremendous amount of money to ship and to insure the item. However, since the tracking # did not show up they did not admit their error and told me they could do nothing about it!! HORRIBLE!!!!! They were the ones that shipped it for me and gave me a tracking # that did not show up on the www.UPS.com system!!!! !!!!!!!!THEY HAVE DEFRAUDED ME!!!!!!!!!!!!!! Anyone reading this "YOU HAVE BEEN WARNED!!! Ship at your own risk!! " I would highly recommend going anywhere else but here. if you value yourself as a human being you will definitely NEVER and I say NEVER deal with this type of incompentence. I wish I would have read all the negative reviews beforehand, now I am out of approximately $1,550.00 USD which was the approx value of the item I shipped with insurance which they did NOT HONOR!!!! What a NIGHTMARE!!!!!! read more

We've had a mailbox for a few years now. Paul, Mary and Adam are a fixture there and always saying hi and asking how my day is. Adam does a number of work projects for me and does a beautiful job. It's also super convenient. read more

Their boxing/packaging is a little expensive, but everyhting else was good.

I needed a 500 page print job of 60 files completed within one hour, and this store was able to complete the job perfectly and immediately. They were also able to work with me via Dropbox. Highly recommend for print jobs! read more

After reading the poor ratings about the UPS store on Warner I decided to go to this location. I'm so glad I did. Haley was so helpful getting an important document that I needed sent out. You don't always get good customer service when you visit a business so it's so nice when you do. Great job, Haley! read more

This store is mismanaged! No one was there to print my 2 day old online order! They said that they had no access! Well that's the last time I use this UPS #4380 store for anything! They need to go out of business to save future consumers the hassle they cause from poor customer service. read more

I went in on Monday to have an item packed and shipped. I gave them A108 as the unit number. They entered it as 108. I explained that it needed to be A108 but it was obviously not changed. It was supposed to be delivered yesterday. I called last night and left a message. I called back again this morning and spoke to someone. They then had someone else call me back to tell me that they had changed it and my package would be delivered tomorrow. I called him and asked if I could go pick my package up so it could get there on time. He gave me the address and rushed to get me off the phone. No customer service at all. I called the UPS distribution center and was told that he changed it to A018. I paid over $30 to have this sent and delivered on time. Will not go there again. read more

I called here simply because the UPS system I needed to use was down. I was trying to locate a package that was very time sensitive. Upon calling here looking simply for help, two separate ladies spoke to me on the phone. The first was extremely kind in trying to help with what I needed. The second who was some type of manager was beyond rude. She asked me to explain what I needed. So I began doing so, she continually began talking over me saying "no you listen to me". "Maybe if you stopped talking" After asking me to explain? After I barely have told you what's going on. "Well that's not my responsibility or job". I asked just for the number to get me talking to who I needed to because obviously I wasn't. She hung up. So unprofessional and disgusting to treat someone the way she spoke to me. You should never talk to someone on your professional work line that way regardless of if you're supposed to be helping them or if it's your responsibility or not. A god complex in a UPS store, nice girl. read more

Got my item all packaged up fast, but I wasn't greeted at all, even after I said hello. The gentleman next to her did a fabulous job with greeting his customer. read more

So tonight I found out your company lost a package I shipped to my best friend... now normally I'm not one to complain or go to social media to express my frustrations, but this particular package is priceless.. this package holds flowers from my best friends sister's funeral.. the only flowers we kept. A month ago we laid her sister to rest after an unexpected death. My best friend and her family traveled from Utah to Arizona to lay their loved one to rest and did not have the room to bring the flowers from the funeral back. So I decided to keep the flowers and press them. I put them in frames with pictures of Lauren. I had total faith in ups to deliver the package safely. I even explained to the cashier at the ups store how important this was and to make sure she put fragile stickers on the package. She assured me that she would and the package was in safe hands.. little did I know they would lose the most precious and priceless package.. I called ups tonight to find out what was going on.. the representative confirmed my worst fears.. the package has been lost and they will have to open an investigation which could take 1-8 business days... seeing how Christmas is a few days away and a package I sent a week and half ago is now "lost" and going through an investigation. I now have to let my best friend and her parents know that they won't be receiving their package for Christmas and possibly won't be getting it at all. I'm frustrated, angry, and devastated. Needless to say I will never use ups again and I'll make sure to share my story with everyone I know. If I could rate a zero I would. read more