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    The UPS Store

    5.0 (1 review)
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    Updated 2 weeks ago

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    6 years ago

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    Advanced Septic Services

    Advanced Septic Services

    (5 reviews)

    This septic company was very professional, on time, and very informative, since I am not familiar…read morewith septic systems. I called because I needed a pump out, and filter cleaning. They are fast, and cheap! Highly recommend!

    ***Update!*** To be…read moreclear, we did our research but were essentially going by the assessment of multiple employees at Advanced (several technicians & office staff). We have now received a call from the owner & even he admits there are communication & training issues that he is working on. We appreciate the extra effort he is now giving the situation. So glad great customer service is shining through. ************* Mother-in-law contracted with Advanced Septic for a full septic service mid-Feb. Paid $275. Last night, toilets wouldn't flush and sewage began backing up into bathtub. Yuck! So, a little more than 6 weeks after an "alleged" full service, we had to request an emergency service call. Contacted Advanced Septic and was told we would be their first service this morning after they started business at 7:30. Approx 8:45, a technician shows up. Finds OLD blockage & behind that a 90% FULL tank!! Ok... here's why I'm upset & I believe this business to be unfair, bordering on fraud, possibly preying on senior citizens.... They want to charge another $275!! What?!?! 6 weeks after a full service, one tank is found to be 90% & they want to charge for THEIR IMPROPER & INCOMPLETE INITIAL SERVICE?! We contacted the company & was basically told that the original technicians reported a complete service. OBVIOUSLY, 6 weeks after the initial service, no tank should be at 90%!! Advanced Septic insisted on payment but reduced service fee to $150. If we had known that a COMPLETE service would cost $425, we would have gone elsewhere! Suffice to say, we will NOT be using this company again & they were told that negative reviews would be posted.

    The UPS Store

    The UPS Store

    (10 reviews)

    Wonderful staff and great service! First time at this location and I will be back!…read more Made my Amazon returns quick and easy. They really shine when compared to USPS!

    I chose this location in part because of their statement: "We support small businesses with the…read moreproducts and services they need." Unfortunately, my experience was the opposite. As a bi-coastal business owner, I was looking to open a second mailbox at this location since my existing UPS Store mailbox is in another state. I've maintained a small mailbox for over 5 years with no issue, so I'm very familiar with what size actually fits my needs. I came in to rent a small mailbox for 6 months, which is more than sufficient. However, I was told by the owner, Joshua Steele, that because I am a business, I am not allowed to rent a small box and must instead purchase a medium box. When I asked where this policy was documented or communicated, I was told it was not in writing--it's simply his policy. That directly contradicts the idea of "supporting small businesses." Supporting small businesses means allowing customers to choose services based on their actual needs--not requiring them to purchase a higher-priced option simply because they identify as a business. What's more concerning is the inconsistency: * Personal customers are allowed to choose the mailbox size that fits their needs * Business customers are not given that same choice That's not about capacity or logistics--it's an arbitrary rule that increases cost without adding value. A fair and reasonable approach would be to require an upgrade only if a customer's mail volume exceeds the box size. Instead, this policy forces small business owners to pay more upfront, regardless of actual usage. If the goal is truly to support small businesses, the policies should reflect that--not contradict it. I'll be taking my business to a location that actually aligns its service with that promise.

    The UPS Store - mailboxcenters - Updated May 2026

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