I use this store for mailing, mail delivery and business services. I give them an A+. The staff are pleasant, efficient, and knowledgeable. If I receive a parcel, I am always notified promptly. It is already signed for if necessary, so I don't have to worry about missing an important delivery. Overall, I have been delighted with all of the services provided at this store. read more

My first time using this location. I was greeted by a friendly employee. The lady who helped me was very helpful and knowledgeable. Her name was Amber (like the color). Her employer should be proud she represents their business. read more

Great place. Very helpful and cheerful people. They have ALL the office services that you could ask for. Been a customer there for over 10 years. I use the mailbox service; have had them make a beautiful full color name tag for my business, have had posters printed and mounted there and they really know how to pack and ship delicate items. Would always recommend this store. Been to a few others and not all UPS Stores are as good. read more

I have been using this UPS location for my business printing needs for a couple of years now. Matt and David are great owners and always work hard to take care of my needs. Several months ago they hired Eric a Graphic Designer. I recently have expanded my business and needed to develop my marketing material to work in another state and have worked with Eric for the past few weeks. He has continued to impress me with being knowledgeable, fast and doing everything he could to make sure my work was done on time. read more

We use Matthew at this location for all of our shipping and packaging needs. He is reliable, efficient, and his store has great prices. 10/10 would ship here again. read more

"FIVE STAR SERVICE! On a weekly basis I call the UPS store to inquire about the contents of our business PO Box. Each and every time I am met by courteous and professional team members that always exceed my expectations. Hats off to all of you at the UPS store in Henderson for doing such a great job at servicing your customer's needs." read more

Great service, good shop to get your business needs accomplished!

I needed a rush order of business cards at the last minute. They got me the proofs same day and had them waiting for me the next morning. It saved my butt since I waited to the last minute. LOL. Thanks Team UPS. John S. read more

Customer service #1! They actually care about customers needs and customers as people. Matthew and his team do a great job at print and layout as well! read more

I have used this UPS store for passport photos, odd sized photocopying, and printing. Their service and professional care to the quality they provide are above the rest! I highly recommend them! read more

I use the UPS Store as my go to location for all my printing needs for my company. To get the help with designing any item and then have it printed right there is so handy for me. I've had them do brochures, Banners, hanging signs, booklets, even magnetic signs for my trucks. The work is always done on time, super high quality and I've been happy with the prices I have paid. To have this quality of a print shop located inside the UPS store is fantastic and they can help both consumers or businesses with your needs. read more

I've used this store several times in the past. Staff is helpful and quick. Today I tried a UPS store further up the Eastern hill because it was closer to me. I was mailing a small box to southern California, where UPS Ground guarantees overnight delivery, and in the past it's always arrived overnite like the UPS website says. Well, at this other UPS store the guy tried to Upsell me to pay him for overnight. When I explained to him that the UPS website said it's overnight by UPS ground and I've done that before, he said no it's not for sure (yes it is) and I'd have to send it overnight. I knew he was wrong, so I came back down to this UPS Store. Once again, as usual, I was assured that I was correct, UPS ground does do overnight to Southern Cal. Then as usual, they processed my package and I was out in less than a minute, having only paid ground fees. These guys won't try to upsell you. I'm going to stick with them. read more

These guys are always friendly, patient, and quite helpful with everything I take them. I probably take them more printing but, they are very proficient, no matter what the job is. read more

Everyone here is super friendly and helpful! Never have to wait for assistance. And they even notify me, by email, when I have a package to pickup... When sending packages, no need to worry about getting it there at the best rate or even taping the box, they will do all the work for you! Thanks Jeff! read more

I am a personal assistant. I was off work 6 weeks with pneumonia. On returning to work I went to pick up her mail (one of my duties for the past 20 months). I had forgotten my key so I asked an employee who knew me for the key. As he walked over to open the box for me the manager came running after us and said 'No one was to get that mail per the owner". He immediately tried grabbing the mail from my hand and in the process actually sprained my hand. He repeatedly "told me to put the mail down and leave and that he was calling the police". I quietly told him to call the police because I was calling the owner who was getting her hair done. He would not shut up about calling the police. When I got the box owner on the phone she spoke to him and he gave me the mail. The next day I went in their with my key. I asked to speak to him. He came out and I told him that he had really hurt my hand the day before and if the police had come he would have been arrested for assault and senior abuse (I am 65 years old). Then he started screaming like a mad man again for me to get out of his store. I went to the box and got the mail. On my way out he told me to never come back. I said " Ms. ______ is really going to like that fat ass. So He called he while she was in a doctors office getting a transfusion and told her I was NEVER allowed in his store again. I really think that rather than acting like a maniac the first day he should have just offered to phone the box owner instead of causing such a scene. It is a terrible inconvenience for my boss as the UPS store is halfway between my house and hers so now I have to pick her up and back track so she can go inside to pick up her own mail. He also changed her lock. When she tried to use her key it didn't work. When he gave her 3 new keys, only one of them worked. I guess the Regional Manager over this UPS store is not aware of this man's lack of people skills. read more

I don't suggest using the services of this business under any circumstances. I went in to have a document notarized. I needed 3 originals each with 2 witnesses. I was charged $45. The price is outrageous considering banks charge nothing and there are many other notaries with much less fees. When I told the owner/manager Matthew that his fees were a "rip off" he tried to tell me it was a federal law. That is bogus information. So in summary, they will lie to you, not tell you what fees you are expected to pay and then way over charge for their services. read more

I have been a customer of Dave & Matthew's for over 15 years and wouldn't think of changing anything. They are great and friendly. Congrats on a great store! read more

This store is normally great but there is a lady who forces me each time to buy a UPS box or bag for my item and tells me if I don't then I can't ship the item. I ship from this location regularly and I also go to other locations as well and I ship pretty much the same types of items in the same type of inclosure and never have a problem. I have all my paperwork and shipping labels correct for each product that's needs to be delivered. The first time she forced me to buy another box even though my item was already securely inclosure in a box and charge me an extra 2 dollars on top of the box original cost. I can only describe her as a taller lady with glasses and brown hair. If you've been to that store I'm positive you know exactly who I am talking about without me describing her any further. It's causing me even more inconvenience since now I have to drive to another UPS location just to have my item ship. Like I said initially the store is great but her being there and not having her action corrected from multiple occasions is why this store is getting a low rating. read more

Being a veteran UPS store junkie, this is one of the best. Don't have to wait in line and they help with whatever I ask. Thanks guys

This is the only UPS Store I would ever use. Owners Dave and Matt McGovern, and their cordial staff, are as helpful as could be. Their prices are competitive and they always go the extra mile to give good advice and assure that the customer is satisfied. I commission the printing of event programs several times a year, and Matt especially is accurate and thorough in working with me to produce a perfect product. He uses the same design software that I do, which makes it easy to exchange files by email and then visit the store to make sure the end product meets my high standards. It is a testament to their diligence and quality that this store has expanded greatly, both in floor space and the range of services offered, since opening some years ago. - David Berman read more

Matthew and the team at this store are amazing! I have had a number of challenging printing projects with opening our new business. Their team has come through with great solutions every time. Thank you so much for always being on time and making excellence a priority! read more

Dave and Matt run a very "no drama" type of business. All expectations of doing business are more than met. Thanks guys.

Fast, efficient, friendly to customers and numerous services besides shipping. My only wish that shipping rates were lower. UPS shipping rates seem to be much higher than USPS. read more

Excellent service! I went in to ship some packages via UPS and then realized they had printing services as well. I had them help me with some graphics for business brochures and handle the printing of them. They had fast service and the brochures came out really nice. As I am not computer savvy at all, it was a huge help. The brochures were done on the same day. Very pleased with the result and I will be using them again. read more

I go to this location frequently, and many times over the last two years. We use ups daily for our business, and I use them for shipping for my secondary small business. I always come in with everything ready to go...I will greet both of the gentleman one with brown hair and glasses, and the other taller with gray hair good morning, say please and thank you, and these guys look at me like I am from Mars! They never say hello, your welcome , or speak to me at all unless to ask if I want a receipt. Today I had a pile of packages and was struggling to open the door and the taller gray haired gentleman (which is a giant stretch since he has clearly forgotten his manners just stood behind the counter staring at me. There were no customers in the store. I am very disappointed with this location and their staffs lack of basic manners!!! I frequently see that they are hiring so owners ...you dave and Matt Mcgovern get these guys some training! I can understand how someone can have a bad day, but this is every time I come in for over 2 years! It's no wonder you are constantly re-staffing, the two grouches are running everyone off...including you customers. This needs to change ...and pronto. Greet people when they come in, if they say have a nice day say you too...if they say thank you you say your welcome. It's not only basic common courtesy, but basic manners. I am appalled at this behavior, and you need to address it. read more