I would go out of my way to go to this UPS store in particular, it's the best. The parking situation isn't amazing, but they're always really fast and the service is great. Jay was especially friendly and helpful! I left on a better mood than I walked in interacting with her. read more

The owner is very friendly and willing to help. Her staff is well trained and efficient and friendly. The inside has been physically redone twice and always looks nice and orderly. They're even open on Sundays now!!! read more

Prompt, professional and pleasant, as always. I'm handicapped and they often even come and hold the door for me as well.

I came to send an express package to a PO Box which required a signature. I regret to say that the highly apathetic clerk had a tendency to mumble and it was very difficult to understand her. She said the word "recipient" in a way that made me think she was referring to the return address to which I would have expected a return receipt. When asking to verify the shipping label, I had to correct the spelling of my name TWICE. She could also have been more proactive from the beginning to let me know that UPS does not offer signature confirmation to PO Boxes. If she had done so, then I would not have had to waste a full ten minutes of my time for a transaction that would have been impossible to complete. But then again, the previous issues greatly undermined her credibility. I mean, surely she knows that express packages generally presume a certain level of anxiety on the part of the customer due to existing underlying circumstances, so it is in her interest to ensure that she can actually fulfill a customer's requirements before having to cancel a transaction at the payment screen with a better response than "You didn't ask me for that service," as this person said. Technically that was true, but it is surely a service which does not come as a total surprise? read more

A solid place with great customer service. I've been here for several different services, from dropping off an Amazon return to notarized documents, and the people working here are quick and very knowledgeable in what they do. You can not go wrong with whatever shipping or printing services you need, this UPS store has got you covered! read more

I live in San Francisco but UPS 4340 is my go-to for Houston auction house wins! Perfect service every time.

Dora was extremely helpful and cheerful with my shipping needs today. Nice to have a bright happy face on a dreary day. I would definitely recommend this store. read more

Ashley was amazing. Fast. Professional. Friendly. Visited to drop off Xfinity equipment and was in line for only 3 minutes. The direct xfinity store had an hour and half wait. I would visit again for shipping needs. Thanks Ashley, keep up the great work. read more

The UPS Store - Xfinity equipment drop off. - Shipping Centers Near Me - Houston, Texas

See all

The people who work here are not very nice or welcoming. I always say hello and ask how their day is. No one says hello or thank you. I'm not going here any longer. It's convenient, but not worth the rudeness. There's enough unfriendly, rude people around so no need!! read more

Outstanding Customer Service ! thank you. Very thorough and professional staff ! I highly recommend this UPS store.

An interaction that should have taken five minutes took four times as much because she wanted to tell me that I didn't know my own address. The customer service sucks here. read more

Unlike many places, this UPS has wonderful and professional service Definitely use this store

I have been going to the Memorial Drive UPS store since my mother passed away, and we needed a box to keep sending her out of state mail to. These girls were always so friendly and informative about mail that jad been delivered to our box. I now go there regularly to send back Amazon purchases or for mailing packs. They are like family to me. They are always friendly and very helpful. read more

"If I could give 100 stars to this UPS and its staff, I would. This is one of the best run businesses that I use. Unreal how QUICK, efficient and nice everyone is! One of the only places I don't get anxious at when I see a line. Super accommodating. " read more

Skunked again! Yup, they're closed during the business hours posted on their door. This makes the third time in 2 months. Hey management! Sort this out! You're sending away people who want to give you money! To be fair, when they are open, they can usually provide the services they claim to. Just don't plan on their being open. read more

Absolutely awful experience with Angie. She is rude and provides zero customer service. Simple questions were responded to with a "not my problem" attitude and no information. She would not even provide me with UPS's customer service number (to whom she directed me). Today was not my first encounter with her, unfortunately. I am honestly unsure how she is still employed there. UPS... do better. This location has gone downhill recently. read more

Fastest place in town to return Amazon packages! Rarely any queue. In and out in a second. And the place offers all other mailing services when required. I recommend ! read more

Wonderful service. My first stop in shipping. Friendly and efficient. Just what I look for.

First time in this store so I'll consider it just bad timing and I did walk in 5 minutes before closing but the lady at the counter must have got a call from her boss because she started pleading about needing to go home and screamed and cursed on the phone. I get it that everybody has bad days. I'll come back another day and edit review if it's better. read more

The staff was so helpful and the cost of shipping was reasonable. I had 3 very different packages, one that needed a laptop box. They handled all 3 for me and the customer service was impressive. A rare find these days! read more

This is the best UPS store! Super efficient and friendly! Manager is awesome, she is always willing to go the extra Mile! read more

I'd give zero stars if I could. After today, I will no longer use this location no matter how close they are to me. The staff there have no customer service skills at all. They're rude and apparently hate life. Previous times I've been there, there's always something they have to say no to. And they love telling you no with attitude. This time, their system was down but one rep said I couldn't drop off my pre-labeled package. Another employee told a lady behind me she could. No apologies, nothing, just attitude. They really hate their customers. I went to another location to drop off and their system was down too but they helped me no attitude. read more

Awesome!! Maryam, who wins store is delightful and super helpful! The girls that work there are always super friendly; especially "Do". :-)

We have had a box at this UPS Store since it opened! We have a personal relationship with the employees and appreciate their commitment to ensuring excellent service. Ashley and Keisha are especially friendly, efficient, knowledgeable, and helpful in resolving any issues that surface with respect to incoming shipments. We appreciate the consistently exceptional service we receive and highly recommend this UPS Store without hesitation! read more

I love my UPS store on Memorial Drive at Asbury Street. Everyone there is so friendly and knowledgeable about my shipments and every service they offer. I used most 9f them from boxing and packing my shipments to family, Comcast returns, copier, faxing and email download printing. Everything! And they do it all with a smile. read more

This location does not stick UPS Express Pak envelopes. I was told they only have the envelopes for documents. These items should be readily available for free. read more

The UPS Store - Shipping Centers Near Me - Houston, Texas

CONSUMER BEWARE!!!!!! RUDE, INCOMPETENT CLERKS. DENIED REASONABLE REQUEST RO VERIFY THE PACKAGE BEING SIGNED FOR. Users of this store are NOT ALLOWED to verify WHICH package(s) they are signing for. Kausar Ali, the store owner, thinks we should be fine signing for packages without verifying which package we are signing for, as I'm sure he does everyday in his life...NOT. I've had a package go missing and all they can tell me is the have a video of me picking up a "white box". FURTHERMORE, I went for a pickup yesterday and was told to sign. The sign pad said 4 packages while I had only 3 in front of me. I pointed this out to Ashley, the clerk, and she changed it to 3 but could not find the 4th package until she consulted the other clerk, Kiesha when she arrived at work. This made me quite nervous as I receive packages with contents valued at THOUSANDs of dollars. So I asked her to help me verify exactly which package I was signing for. She had NO IDEA how to make that happen!! She was quite rude and told me if I wanted to be able to verify my packages I'd have to take my business to a different UPS store. Once Kiesha got to work with the shared neuron, I received a call that they figured out how to verify what packages I would be signing for. But, no! When I returned, Kiesha now had an attitude about assisting me in verifying my packages and told me "not with me you're not". To my disappointment, the owner was unapologetically fine with his employees' inattention to detail which allowed the problem in the first place, as well as their contemptuous interaction with a customer of over 10 years. He refused to assist me in putting a system in place where packages can be verified by the recipient. He told me no one else has a problem signing blindly so neither should I. Rather than honoring a reasonable request, he is fine having me take my business elsewhere. read more

I don't typically review UPS stores but I was so impressed with the staff here. They are professional and efficient, even during busy and stressful holiday times. So impressed. They're awesome! read more

Returned 2 Amazon pkgs that had free shipping returns, I had the same packaging they were shipped in but they made me buy 2 boxes. I argued but it didn't do any good. I will never go there again!!! read more

Great service! Always willing to help either in person or over the phone. Thank you!!!

If you have a ton of stuff to ship, but no time to bubble wrap, box and address everything where do you turn? The UPS store. This was the predicament I found myself in six days before Christmas, and the UPS store managed to take care of everything. This location appears to be a family run franchise, and everyone there is very friendly and helpful. They were definitely trying as hard as they could. I went in there at 5PM six days before Christmas and they had me out of there in about ten minutes. I handed them the presents, and explained that one of them was a giant framed picture. They weighed everything, and told me how much it would cost. I did not have to wait around for them to box everything which is nice. That wait used to be very boring. Do not get me wrong, this service is expensive. It cost me $96 all in. The way I figure is that if I had done it all myself I would have saved about $30, but I would have been having to drive around finding boxes, trying to pack everything myself, and then standing in line at the post office. Was the added convenience worth the $30? Every penny. read more

I used this location to pickup a package several months back. Per UPS website, this is supposed to be a free service. They held my package hostage for a $5 storage fee even though I picked it up the same day. I told them about the website and they said that didn't matter, the charge was valid. I asked to speak to the manager and she became belligerent when I told her I would escalate. I spoke to the owner a few days later and he could have cared less. Don't let them hold your package hostage! read more

Hands down, BEST POST OFFICE I've been to. I took the time to research few locations before choosing this one. With my busy schedule, I needed a location that would allow me to just stop and go. I've been to several, and I've never experience service as great as the staff at this one. I rented a mail box for 3 months during my temporarily living situation. It was so simple. The staff made the procedure smooth and easy, and they were exceptionally informative with different options to choose from. Recently during Christmas of 2013 I had ordered a couple of large items and had it sent here for pickup. I had a little issue with the delivery because of my mistake, but the staff who was there gave me simple instructions on how I could resolve it. My packages arrived the next day. Also I had forgot to turn my keys in when my term was done because I went out of town for the holidays. When I called & let the staff know I was going to be two days late, they simply let me turn it in the next time I came back in town without any late fee charges. I've seen the owner (Kausar) there about 95% of my visits, and I came about every other week to check on my mail. He's real patient and takes the time to listen. It shows through his employees how well he manages his store as well as care about his customers because all the other staff are just as servicing and friendly as him. I'd recommend this store for the quality service. read more

Thank goodness for Ashley Robertson, assistant manager! She knows how to provide EXCELLENT CUSTOMER SERVICE! I needed to have a bulky, heavy item shipped from an e-bay seller. I needed a UPS store to pack and label this item and call me with a total and I would pay via credit card. Ashley made it simple and my item was on its way to Pennsylvania. UPS Store #2293 at 40FM/1960W REFUSED TO PROVIDE THAT SERVICE! Way to go Ashley! Thanks again! read more

We have been customers since 2001. This UPS Store is very important to us because we get all of our packages here. I don't know what we would do without it. We always get good service, and rarely have problems with deliveries. read more

The clerks couldn't figure out where to send my package! They gave me attitude and didn't bother to figure out why it wasn't working with their system. read more

Easy process to return a package to Amazon. They printed the label from my phone's scan, and off it went. No wait, very friendly staff - easy! read more

I use this store regularly for Amazon packages, notary, stamps and generally mailing any packages and the staff here is always outstanding. They always go above and beyond to help out, and their service is always quick. I have never waited for more than a few minutes. In a business where people don't have to be nice, I have had many interactions with Ms. Thompson and she is always so kind and helpful. Thank you. read more

Convenient location and great staff. They have become an essential part of my business and always willing to provide great customer service.

My first visit to this store was superlative. I was shipping a used laptop, as well as another item, in two separate shipments. I had prepaid shipping labels, and all I needed was packaging. The clerk was friendly and helpful, and the charges were reasonable. In all, both boxes cost me $6.50 to pack. Today, however, I went to ship yet another used laptop. Somehow the charges for this one box alone were now $16.30. When I complained that the service had suddenly become four times more expensive, I was told, "The managers set the prices," and also, "Our regulars know to pack their fragile items themselves." I was not a happy camper. I paid the fee begrudgingly, asking if I was at least getting additional insurance for the high "fragile" fees I was being charged. I was not. As I left, the clerk called me a bitch under her breath. Makes the decision to never return that much easier. read more