The guy with the man bun is incredibly rude, especially to the two women in front of me in line. I don't know what kind of training the owner has in place here but it obviously lacks basic customer service material. Get him out of there. read more

The service provided by Janet and Joe was phenomenal they were both so friendly and provided quality service!

I feel like it's sacrilegious to say but...wasn't this previously a FedEx?! Anyways, whatever it is/was, my experience was great. Reading the reviews, Its possible timing matters or my experience was atypical. I was slightly intimidated when I entered. I'm used to shipping my items from a similar location in the Woodlands, waiting for 30+ minutes to be serviced, and suppressing my anxiety as I pull out of a parking lot with less than desired visibility. That being said, seeing a long 6 or 7 people deep made me nervous. Luckily it moved quickly, and the team member who took care of my order did a great job! I quite literally came in with a bag of items from Spain to be shipped to a friend in Washington DC. No labels, no boxes, no idea of the weight. They walked me through everything, made me feel comfortable, and the package arrived in good condition and on time. 0 complaints! read more

Held a package for me over the holidays, much appreciated. Great and speedy service!

This location is great! I haven't been here in a really long time and I was in the area at another appointment and decided to stop by to mail off some boxes. Even though there was a line i did not have to wait very long. Customer Service was excellent. I definitely will start using this location more often. read more

I have a box at the Westheimer location and that's where you should go instead of coming here. I arrive at 810 and they open at 8. Waited 10 minutes for the clerk to come to the front. Now there are 3 people waiting. My HAPPY RETURN went okay as well as the UPS package I sent. The problem comes into play with the 4 USPS packages that I left with them because USPS DOES PICK UP FROM THIS LOCATION. Out of 4 packages, 3 are missing. As in have not been scanned into the USPS tracking system. So where are they?! Of course, now they say they aren't responsible for them, but they allowed me to leave them here. So who stole them?!!! The first experience I had here was bad and I see nothing has changed. read more

The UPS Store - My 4 packages that I left and only 1 can be accounted for. The other 3 are missing. - Shipping Centers Near Me - Houston, Texas

This is by far the WORST UPS location I have ever visited. Everyone, down to the old cranky UPS driver who picks up here, is just outright RUDE. They leave signs instructing you how to drop off packages and then, get upset when you do it exactly the way you're asked to, and speak to you like you're a moron when asking for help or simple questions. I'm understanding to people having a bad day but every single time I've visited this location, it's the same horrible customer service time after time. Leave the attitude at home or quit if you don't like your job but taking it out on your customers is not good for business (not just me, have seen it happen to others as well). I would rate worse than one star if I could. read more

If you're in a rush DONT COME HERE !!! The slowest UPS in the city !!!! Was in here for 30 mins just to drop off a package read more

The UPS Store - Shipping Centers Near Me - Houston, Texas

If it's important, do not send via this location. I gave my Original signed documents to the Manager. Put it in her hands. Watched her tape it. Received a receipt and It was lost. When I realized it was missing, within a couple of days, I went back. She tried everything to get rid of me, but I was determined. I had to file a claim to get UPS to search for the item. Shipped on 7/18, a overnight service, delivered on 7/31! The manager is Janet, Thanks read more

Slow service, only one person working. Was waiting for 10 minutes while a customer was trying to get insurance on his package. I ended up leaving instead. She was taking her sweet time having to open the package up and check the contents. At this point prioritize if you have people waiting to pick up packages. Don't come to this location if you value your time. read more

The staff at this location are super helpful even when it's very busy. They are both efficient, knowledgeable, and provide instructions when needed. I've even used their notary services which was a breeze. I'd recommend this location any time based on the friendly staff. read more

complaint for SARAMI. she's very slow and takes forever everytime I come into the store. Her energy is off and it's like she doesn't want to be there. everyone else is so lovely. she is my only problem. read more

very rude lady at checkout, and the manager was not any better. Going to another location. No not recommended this location and staff.

Thank you Rose for helping me with my Amazon returns, this is a great and convenient location!

I arrived at the store around 1:10p.m. When I entered the business the employee "JOE" looked at me with no response, not a hello, hello one second or nothing. Stood around until 1:25p.m. Then, he greeted me with "you ready" after I've been standing here for 15min. So I asked, "Are you in customer service?" He looked around indicating "what does it look like. I shared with him my experience and he showed me that he could care less! Without an apology or explanation, he gave me my receipt and told me "that's all you need?" Joe doesn't want to work in customer service it seems. Very dissatisfied and disappointed. I will not return. read more

The location used to be really good. We've had a mailbox her for a while. The employees have always been very nice, but they recently had a change in franchisee and I haven't had a good experience since then. On a recent visit their new manager, Lauren Flores, came up to me as soon as she saw me going to our mailbox to let me know that I would need to pay a second $25 setup fee since my husband's name is also on the box. First of all, they're attempting to modify the terms of an executed contract. Secondly, I've had mailboxes at a few different UPS locations and have never been charged multiple setup fees. She presented me with a paper that does not look like it was produced by the franchisor to try to justify charging the fee, but it still isn't in keeping with the terms of the actual UPS contract that I signed. On my next visit, Lauren wanted to charge me $5 to pick up a package that was sent to our mailbox. The box had my husband's name instead of mine and she said until I paid the additional $25 fee I would have to pay to pick up my husbands mail. She eventually gave me the box without charging me, but she said that going forward they would charging $5 to pick up anything for my husband or I would have to pay a $25 setup fee. I'd recommend finding another location. I've never had an issue with a UPS Store until now. They are usually well run. This location has either a rogue manager or rogue franchisee, but clearly the plan is to rip off their long term customers. read more

Super convenient and friendly staff! I rarely use shipping services but when I do, it's usually UPS. This was my first time visiting this location and I was pleased. I really like how the store opens early on the weekend. That was super helpful for me because I like getting errands done early in the day. The store was also very clean and neat. Another plus! There was also plenty of packing and shipping materials which is great if you don't have your own. Finally, the price was right so my pocket wasn't hit too hard. BINGO! Shipping info and receipts were provided at the end of my speedy transaction. Then, I was on my way. read more

The staff are very helpful and get me in and out quickly. I'm always greeted with a smile. This is my go to UPS location.

I cringe when I have to return an Amazon shipment here. They are always backed up, slow, and the folks working there could care less about your wait time, they would rather stand around talking to each other rather than helping the customers. The Whole Foods right next door is so easy to return Amazon shipments to, but for some reason it is no long an option when I start the return process with Amazon. The last two times I have tried to return an Amazon shipment with the UPS store the waits were 20 and 30 minutes! They always seem to have 3 employees in the store, but only one of them is working - the other two are telling jokes and having fun... Too bad Amazon doesn't use FedEx, as their stores are always customer first attitude from the employees! read more

I wanted to send a check in an envelope to Toronto via USPS (stamp) .. the Hispanic lady that runs this place says it'll be over $40. When I ask her why and that I had just mailed a similar package for cheap. She was rude and said every store is different and refused to say anything else basically. Rude ass .. avoid this store like the plague. I went back to the same UPS store that I usually go to. $3.82!! This store is ripping people off or largely incompetent read more

The UPS Store - Shipping Centers Near Me - Houston, Texas

Rude rude rude. Long line and clerk ignored all customers. I waited 10 minutes and clerk. decided to take drop offs. Total rude will never go back. Crappy attitude. She need to be fired! read more

The line in this store was extremely long and there was only one person working during peak hours on a Saturday. Why on earth would you only have one person working during what is likely one of your busiest days of the week?! I ended up waiting in line for 40 minutes then when it was my turn in line, the UPS employee helped another customer who was several places behind me in line. Myself and other customers were very confused as the customer who was helped did not have a quick/simple service or drop off. Anyhow, I won't be back to this location due to poor planning and customer service. read more

The Lady with the curly hair with highlights , idk if she is Mexican or not but boy she has attitude issues , I go to the ups store on westheimer almost everyday and that have perfect customer service . As soon as I walk in I'm greeted to her upset face I mean I get it, she was complaining to the customers about how she has finals and has to work but it's not the end of the world I had to do the same a couple of years back you will live but don't take your frustration out on the customers please. The guy with the glasses was fine, and the African American lady who works there is really nice, just that one lady is horrible , saying rude comments for no reason lol she shouldn't be working there. Just found out her name by calling and her name is Mabel . Steer away from her , she has bad vibes written all over her. read more

This UPS store is the one I always use, they are very profesional, friendly and help me with all my shipping needs! Very convenient location too. read more

Jennifer was very helpful -I did not know how to use my i-phone (which I just got) to make label For my return.she was very sweet and patient and took good care of me! I recommend this store to everybody! read more

I've used this store on 3 previous occasions since it's super close to my house. Those first 3 times it's been nothing special, just the typical waiting in line, ho-hum service. Most recently, this time I had paid for my shipping and was driving to Austin for a meeting. I received a call from the UPS Store that I needed to pay an additional $10.75 for shipping. Why is this you ask? One of the workers had failed to measure correctly. They wanted me to come back in person to pay. Needing the packages shipped, they finally agreed I could pay by credit card. From my stand point, I've paid, I've left the store, please ship my packages as agreed upon. Finally after 4 phone calls and getting the managers approval, they would ship the packages without billing my credit card. Great... problem solved, however, I get my credit card bill in the mail and sure enough they've tacked on an extra $10.75!!! I'll be going to Fedex-Kinkos in the future... read more

Great customer service and friendly staff. I use them for Amazon returns and they are always very helpful and quick

These guys are so helpful here! I never thought a UPS experience could be worth yelping about, but this crew really made me walk out with a smile, even in the cold rain. Very helpful staff, and friendly. If you need this service are in this area, go there! read more

The rudest employees I've ever experienced at a UPS store. Only go here if you have to read more

I loved this location! Super fast/reliable service and wonderful staff...always has a smile on their face.

The girl with the long curly hair in a ponytail is the rudest employee I've ever encountered in a UPS. I own a business right next to this UPS and I NEVER use them. Worst customer service. Very rude / not helpful. I travel twice as far to use the UPS on Westheimer! read more

Notary service isn't helpful. Staff is condescending and not knowledge. Don't come here

I've been coming to this store for over three years now, and always have excellent service. While I look forward to Grace and Dede, it's Mabel who keeps me coming back. She's always attentive, helpful, and funny. Not only does she make sure I get what I need, as quickly as she can no matter what it is, but she puts a smile on my face too--and if you know me, you know that's quite a feat. Sure, you pay more at UPS than you might elsewhere, but the staff at this location, most especially Mabel, make it so quick, easy, and pleasant, that it's money well spent. I wouldn't go anywhere else. read more

Love this store because of the employees! So smart, fast, kind. . They always go the extra mile to help.

Went to send a package and a girl with a curly ponytail was so rude. I understand you don't have to be the happiest person all the time, but her attitude is ridiculous for a store employee. She should be fired. Disgusting attitude. read more

Once again, this store never lets me down. Went in to ship some shoes an Grace, helped me make this fast and easy for me. She went into detail on how long it would take and they never let me down. read more

Let me start by saying our experience anywhere is both our responsibility and the people in charge. I do my best to get to know people and treat them with respect before I'm treated with respect. My first visit to this UPS Store was in April to get a resume printed for a job interview. Trey Jackson, the manager, helped me choose a nice paper stock and print me three copies. I was blown away when he wouldn't let me pay and wished me luck in my interview. Are you kidding me? Who does that? So, I came back this morning to have a legal document scanned to a PDF and Joy helped me. I had to force her to allow me to pay. Look I know these two things were small and they don't have to do this for everyone. The document I was getting scanned is a depressing one and while this was a small thing on their part it really helped me this morning. May God continue to bless this location and the team that works here. read more

Before visiting this location i would always visit USPS. Everyone knows of the poor customer service they provide. Once they lost my packages and did nothing about it, I switched to The UPS store. This location is great. I've been with them for 6 years now. The staff is pleasant, helpful and always greet me with a smile. USPS is no longer an option. read more

My first time coming to this UPS location and it was great! The line moved so quickly and both ladies working were so friendly. I was returning a package and had a label scanned from my phone which they printed for me, so easy. Highly recommend this location! read more

Awesome service! No waiting line, complimentary computer access to print out necessary labels that is open for customers to use, and the worker there was really nice and friendly. Service is definitely better than the location on westheimer and wilcrest. read more