I absolutely do not understand the ratings. I have had a mailbox there for a decade and have never received anything but stellar service.

Great service Easy parking Lots of staff Gotten kinda expensive since last time Paid almost double to ship similar item read more

I was hesitant about visiting this UPS store due to the ratings, but went anyway because it's nearby. ABSOLUTELY NOTHING like I read! Kasey & Tara were absolutely amazing! Their customer service was impeccable! Kasey greeted me when I entered, answered all my questions, and provided me with a hand-truck/dolly to assist with me getting my package into the store. Kasey met me at the door and took my package as well as provided further instructions. You can't always believe what you read! These ladies represented UPS well and I definitely will utilize this location in the future!! Thank you ladies!! read more

I have been to this UPS location about 5 times in last 4 months and have always been treated well, greeted pleasantly and received the answers to my questions with no attitude nor impatience even though she gets the same questions probably fifty times a day. She helped me pick out correct boxes for heavy cast iron and has wrapped boxes one time with a little of their tape and did not make me buy tape. I highly recommend them. read more

The UPS Store - Cast Iron pot - Shipping Centers Near Me - Huntsville, Alabama

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I took an antique piggy bank into this UPS store to be packed and shipped. The person who waited on me, I found out later was a manager at the store. She was rushing as a line was forming and she didn't even ask me if I would like to put insurance on the package, which I had every intention of doing. I asked her if I needed to take the box back that I had brought the pig in with and she told me no that she would put another box around it to make it double boxed for added security. She was supposed to add bubble wrap and styrofoam peanuts also, but none of that happened. She took the box with the pig in it and set it on the back counter and when she returned she assured me she would take care of it. This package was being shipped from Huntsville AL to Birmingham AL. She said it would be delivered the next day. Fast forward 2 days, I get an email from the recipient with pictures, the pig was in a thousand pieces still in the same box I took it in with no packing or extra box in sight. Needless to say I was livid. I took the pictures and went back to the store and the same girl was there who had waited on me before. I told her I needed to speak to the manager or owner. She stated she is a manager so I told her I would not talk to her that she was the problem so she said the other girl there was also a manager so I talked to her. Getting to the bottom of the problem they told me that an "intern" who was new had packed this package, which in reality the only thing he did was put a piece of tape on the box I had brought it in with. Now here is the kicker, I was told that since I didn't buy additional insurance I am only supposed to receive $100. plus reimbursement for the cost of sending it. I think that the manager should be fired or at least put on probation. The person who packed it should be trained on packing fragile items. I WILL NEVER USE UPS again for pack and ship. read more

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I very rarely ship things but the employees at this UPS store today helped me get a package shipped in about 3 minutes. It was stupid easy and I would absolutely ship packages with them again in the future. read more

I was looking for local businesses to send someone to in that area but when I look at the reviews dating back to when the store opened (it seemed) to right now, I changed my mind. Please look into customer service and training your staff to appreciate your customers and make them happy. UPS is a brand and a nationwide household name good customer service is a must. read more

The absolute worst customer service experience I have ever had! Save yourself the frustration and go someplace else. I was charged for something I did not want and was told it was my fault. I was told to email someone regarding my issue have a look at her response! Keep in mind this is supposed to be an official UPS store. read more

I went to drop off a package and today they are open 11-4. Oh but not today. Why? It's Halloween. Since when is that a holiday you close a business? Never. And you close at 4. It's not like it's dark at 4. So disappointing and frustrating. read more

This store is never open when it's suppose to be open as today it is Sunday at 1:00 and they are closed. Their business houses are 11:00 am - 4:00 pm. Yesterday which was Saturday I went at 3:40 pm they were already close and again their close of business is 4:00 pm! read more

The UPS Store - Hours of Operation - Shipping Centers Near Me - Huntsville, Alabama

This store did not have the QR code functioning more could they print labels. In addition to they're systems not working, the staff was very rude. They have an attitude and do not seem to want to help at all. Do not go here read more

Went in this morning. Staff was rude and the girl helping us just kept rolling her eyes. Horrible experience. I have a UPS store I go to in another part of town and they are great! read more

My wife just dropped off a package at this location. She felt there was a real lack of any customer service. The short, red-haired clerk asked her one question about the package and never spoke another word to her. Just handed her a receipt. Not even a thank you. One other customer in the store; not busy. read more

Took much better care of me here than the ups store on whitesburg. The staff was friendly, prompt, and helped me to very quickly accomplish my tasks. It seems this facility has more to offer in the way of printing and their services too. read more

I love this store! I have been going there for years, at least 10. The people there are always helpful and polite to me and they are efficient. I have visited some of the other UPS stores and I did not feel as welcomed at those as I feel at this one. read more

The employees here are super efficient and go beyond the call of duty to make visits easy for patrons. I look forward to interacting with them because they are friendly and fun. If I wait it is never more than a few minutes. I love this place. The atmosphere is positive and the people are so kind! read more

This store is always practically empty when I visit. I've never seen more than 2 other customers in there. However when I call, it takes about 5 attempts to get someone other than the answering machine. I ask a simple question, but I am a bit annoyed at the responses I am getting. A young person is asking me questions and not listening to my answers... talking over me while I attempt to answer. She isn't listening. Asking me the same questions multiple times, then claiming that I gave her incorrect information. It was not a good experience and neither of us distinguished ourselves. This looks like an easy job to me. Package comes in, gets a label, you get out. You bring a package in with a label, get a receipt and get out. It shouldn't be difficult. read more

Visited today for notary service and was abruptly informed that I9 could only be notarized at a courthouse. I began to panic was dealing with a deadline. After stressing found out courthouse will not notarize an I9, but another notary service did, for half the price. Not impressed with customer service or accuracy of information from management. Will stick to Fed Ex! read more

The service at this business is horrible!!! And the "Manager" of this location has no people skills and is very rude! My husband dropped off a pair of boots for me that needed to be returned to Macy's; I had a prepaid postage label already affixed to the box. The person working the counter scanned the label and didn't give him a receipt showing that this box had ever been dropped off. I sent my husband right back to request a receipt (8 minutes after he left) the person at the counter told him they had too many boxes back there to go look for it. So if Macy's never receive these boots it is just my word that I returned them! I have no proof that they were ever dropped off to be returned. In short I called back to the store and asked to speak to the store manager he stated that they give a receipt to every customer which is not true because my husband never received one. Very rude individual and stated "well point blank he was offered a receipt and we can't make customers take receipts"!!! And hung up the phone!!! These stores are owned by local individuals....needless to say I will never do business with this location again!!! read more

I visited this location to get a form notarized last week and while filling out the form I made a mistake. I then proceeded to correct the issue. The girl I dealt with then proceeded to direct me to where to properly fill out my information, which I did. She notarized it and I left. Upon trying to submit the form, they informed it was filled out incorrectly. I called the store to see if I could get help in resolving this since where the girl told me to fill out was incorrect and she (THE MANAGER) began to get rude and loud with me on the phone. She told me that it's not her problem and that she told me where to put my information. I told her that it was wrong and at this point she's yelling at me on the phone. Then she hung up on me! All this to say, the manager's behavior was dispicable for someone who has such great responsibility. I immediately called the corporate office and filed a complaint and requested a refund! Of course the owner of this location was unresponsive, however the corporate office was able to resolve the issue to my satisfaction despite the owner's lack of response. read more

Horrible customer service. That young thin lady is rude. I asked her if I can drop my already company paid 47 pound box at the front desk and told me impolitely that they are too busy , wait your turn or just drop the box in front of the door and they will take care of it. That box is a computer desktop with government information and I cannot take the risk to leave it unattended because I have not seen surveillance cameras. I waited for my turn, and once in the frontdesk, she even asked to lift the box for her. I was not in the mood to do it after being treated that way and she struggled to do her job. read more

international express mail get delayed three extra days than expected delivery day due to late departure according to the delivery stats but keep lying about the fact. The UPS international office suggested whole or part of refund but denied by local UPS store. Very rude and expensive. Not worth to go there if you don't want any trouble. read more

I just dropped off a package at this store and the people could not have been more professional or friendly. I had two people ask me as soon as I walked in the door whether they could help me. The gentleman that took care of me explained everything I needed to know about shipping the package, to include cost for ground shipment, how much more for signature on delivery and when the package would be delivered. read more

The staff at the UPS Store were very helpful. I ship here often to my sister up north and every time I go in they are always very pleasant and assist me with packing up my items. They offer very quick service as well. read more

Counter "help" wanted to know why I was shipping a package when I could return it to the store, repeatedly. I don't think it's any of her business, I'm paying for it and it's my choice. Also I have been a customer for years and was futher hassled showing id and discount card. This store just lost my business. MInd your own business, do your job and ship my package, that's it. Customer service is nonexistent these days. One reason I do shopping on the internet. I don't have to deal with these idiots. read more