I generally like this store. It's my back up option when my usual location isn't open…read more Would be nice if they had updated their hours so I knew it wasn't open on Memorial Day! Please post your holiday hours, or lack their of. It's not hard.

Love this UPS store they're super friendly extremely helpful. I would highly recommend this UPS…read morestore I needed some papers notarized, and there was no problem getting the help I needed, and I appreciate the staff for being super friendly and going above and beyond

I was reluctant to visit this UPS store because of the negative reviews it's received, but decided…read moreto give it a try anyway. Dee Dee, who works there, helped me with a difficult shipment and also suggested ways I could save money. I will return to this UPS. Thanks Dee Dee

Worst costumer service ever that I've gotten at a ups store, the attendants are rude, and told me…read moreto go to another place if I didn't want to pay the $6 to print my label seriously a copy cost almost same a paid for shipping the box . and when I got there they said if I didn't want to pay it then I could go to the other locations with I would next time .

I've used this location on multiple occasions to pack and ship packages as well as notary services…read more Everyone working here is super friendly and helpful. After saving my bacon today by looking thru my past transactions and providing the tracking information for a missing shipment (I'd lost my original receipt) I decided it was time to give them the credit they deserve for providing excellent service.

Worst service ever. I watched while the employee tried his best to charge everyone that walked in…read morethe door with Amazon return. He wanted to charge me $2.80 to print a label! Absolutely would not type the number in. Another customer had box and label and he told them that it was not the right type of box. Another customer had no box needed type of return and he wanted to charge her for a box even after she showed him that she filled it out and it was supposed to be free. Every other ups just dumps it in a plastic bag and moved on. This guy should work for the DMV as he enjoyed saying no way too much.

One of my favorite locally-owned and operated businesses to support in Fleming Island!…read more The service at this location is phenomenal! The staff is on their A-Game here and I always have a great experience. I've been coming to this location for quite some time now and here recently, they have remodeled the store in order for their staff to work more efficiently and effectively. After visiting a few times since the remodel, I noticed the vibe and it's definitely a good change. Things seem to flow better. From printing labels to doing Amazon returns and having eviction papers notarized to scanning and faxing important documents like contracts, trusts, wills and lease agreements - the employees have handled my issues properly and with professionalism and discretion. It's so appreciated! I really depend on this UPS location to get it right for me. And they do a fantastic job at a reasonable price! Thank you, Lori, for taking care of me this last visit and the whole team who all works together to make the customer experience consistently positive and pleasant. Kudos!

Olivia was one of the worst front facing customer service employees I have ever encountered. I…read moreexplained I wanted bundles of papers separated by mini cover sheets or separate faxes. She said "don't tell me how to do my job, you don't know how faxes work. I explained that Ive been a computer scientist for over 25 yrs and yes I know how they work. This young lady actually looked at me and said " I can't deal with you, I'm not doing this" and walked away to get someone else to help me. The young man that helped me understood what I was asking for I gladly paid for the extra pages I was adding so that wasn't an issue. The young lady needs to find another profession that doesn't deal with customers. I won't be back to UPS. She made my whole experience there very uncomfortable.

Had a very pleasant experience visiting the UPS store as I needed some documents faxed…read more I was greeted by a smiling young lady named Tori who asked me how can I be helped. I asked her if they were able to fax something for me and with a friendly and happy response said yes we h can help you with that. During the transaction, Tori engaged in conversation while ringing me up and waiting for the final verification that the fax went through. She wished me a good day and thanked me for my business. She exhibited great customer service skills and made the process easy. Thank you Tori for your help and service.

I've always had a great and fast experience with the staff here. I've only had to do Amazon returns…read moreand they're really polite.

I walked in with a package that was for the regular USPS as I have lived in the Julington Creek…read morearea since 2005 and frequently used the The UPS store in Fruit Cove. After being told by the lady working there that they don't accept those Fruit Cove always has so I was not sure The rude owner had to put his two cents in . Besides him every other experience was pleasant.

We needed a notary and witness, they were very accommodating and reviewed our documents and…read morecompleted the task quickly. We use them frequently for several things- Amazon Returns, tracking packages etc. they are always efficient and friendly.

Utterly the best shipping store in history. They are ao attentive to their customers before we even…read morestep in the store.. meaning if they see you coming in with packages.. they come out and offer help! They open the door for you, assist with every single service option and even entertaining small children with customers to ease small wait times. Every employee that worked yesterday 5/08/26 deserves a huge thank you. We use this store all the time and we always see the store packed with happy people for a reason. Top notch. You guys are the BEST!.. keeping the vibes high and shipping important goods!

I love the UPS store for scanning and emailing important documents. They are always fast, friendly…read moreand helpful.

Customer service was extremely disappointing. The employee assisting me never made eye contact and…read morecame across careless throughout the entire interaction. All of the employees working at the counter were pre occupied with personal conversations the entire time, repeatedly interrupting the process of shipping my package. I understand that employees chat with coworkers throughout the day like we all do but there is a difference between casual conversation and making a customer feel like they're interrupting something more important. The employee would type part of my address, turn around to continue her conversation, weigh my package, turn around again to talk to her coworkers, and repeat the cycle throughout the transaction. What should have been a simple shipment took approximately 12 minutes to place a single item in a bag and print a shipping label because the employees seemed far more focused on their personal conversations than the customer standing in front of them. To make matters worse after I paid the employee handed me my tracking receipt and immediately walked away without saying a word no "You're all set," no confirmation that the transaction was complete .nothing. She simply walked away to continue her conversation that i interrupted leaving me standing there wondering if there was anything else I needed to do. Eventually, I just shrugged and left. Professionalism, basic communication, and customer acknowledgment were completely lacking during this visit.

This is my local UPS store. I stop in often to drop off my Amazon packages for a return. I never…read morehave a problem. Customer service is always great. Sometimes there is a line so you have to wait, but it goes by pretty fast. I never had any problems with Amazon not receiving my order so I will continue to stop by to drop off my packages.