I walked into this UPS store in a hurry and the young Man working the desk was in training (do to his bandage stating it) was friendly polite and quick, I would have never known he was in training. Quality of service was excellent and quick, I would most definitely recommend this business to anyone and in the future if I ever need to return anything I'm coming back to this store. read more

Positive experience here when using their fax machine to send documents to the mainland. Would recommend this site. read more

Great service! All staff is knowledgeable and friendly. I always enjoy going to this location.

So helpful and professional. I watched how all the staff there helped the many customers that came through the door with their requests.

I had some Amazon boxes to return, and Ryan was extremely helpful. Thank you for the great service!

Can't help me cover the lithium battery sticker on my box to return back to the company(blink) I told them there's no battery in the returnand that's what they told me to use the box.But they just want me to buy a box from them! Wasted my time to drive there ! No help from them just to cover the printed lithium battery sign .why is it so hard just to cover it for me? I have nothing with me to do that right now! UPS got paid from the postage already! But that lazy ass workers you hire will not even help you out! read more

The UPS Store - Shipping Centers Near Me - Kailua, Hawaii

$70 to package 4 photos with bubble wrap and put into a box, plus the shipping comes to $117? The young lady was so non-chalant about moving the fragile items and didn't seem to care about putting any dings into the items. Oblivious!! read more

Only two registers and two people working in front. Can't help that they got busy right as I walked in. The workers were doing the best they could with great attitudes. I think this place is always busy. I'm happy I just had an Amazon return! read more

Just went to get notary service. It was easy & quick- Brenda was very nice and efficient . Just made the appointment online yesterday. Love this store! read more

Bad customer service. Perhaps it was that the young man who was working there; did not want to be helping customers. From the first moment he was rude to me. Due to recent surgery, I was told not to pick up anything heavy. The box was only 16 pounds, but I did not want to risk injury. I had help getting the box into the store, and put on the closest counter. When I asked if he could pick it up for me, he acted annoyed. Not a good beginning. Now this is a young man probably in his 20s, and I am kapuna. When packaging the box, I ran out of packaging tape, and completed it with electrical tape. I only needed 1 more piece of tape. So, then he said, I have to charge you $2 for 1 piece of tape. I said never mind, and was going to leave the store, but another worker took over and put the 1 piece of tape on the box. Then he continued to be rude to me. read more

Returned a parcel through UPS on Sunday. No lines, walked up to the counter and received a receipt for my return. The young lady who helped me was very friendly and efficient. The office is clean and organized. Highly recommend UPS in Kailua. Fran read more

Great service and sales representatives are friendly and knowledgeable about their products and services.

I dread returning anything to this UPS store. There has never been a return that is simple or without some type of problem. Most of the time I have to return I have to return one to two more times after my initial visit. I called Amazon recently to put in a complaint. I asked them if there's anyway to know before making a purchase that if I return it...that it will be UPS.. I have to use. They said they don't have that information prior to purchase. If I have a problem again with my next returns I am calling Amazon again to complain about this location. The staff at this location is unfriendly and generally not helpful and always make it a difficult process. I think they are unhappy to deal with Amazon returns in general. Dealing with Whole Foods is so much easier! read more

The staff there is unfriendly and generally not helpful. I returned a Amazon item - took me 3 tries but they finally took it. First the box wasn't good enough - $13.95 for a shipping box. Next time- don't tape the box. Took it back to repack it. Third time - you were supposed to tape it. $1 more for a piece of tape. It's like every time I went they made it more difficult. I think they don't want to accept Amazon returns. But they don't realize that I have a small business and usually ship through them and buy my supplies. May have to rethink this. read more

I received a message that my package was delivered at the ups store. I got and get it and the lady said my package is not here and I need to wait up to 2 days. I was confused because that never happened before. I checked and it said my package was received by Nicole. So I came back and another employee talked to me. So I showed the proof and he said my package is there but they have not processed yet. I need to come back later. I was looking at my package and he could not scan it and give it to me. ( they have done that in the past) Are you kidding me‍. Very frustrated because it's had for me to make the time and come back. Terrible service this shift please be mindful of others and be nice. read more

Please beware of using this location for mail box rental services. I recently relocated to Kailua in November from the Mainland. I rented a mail box from this location online. However, please note that once you forward your mail to this location, you WILL NOT BE ABLE TO FORWARD IT TO A NEW ADDRESS. This is because the US Postal Service does not recognize the address as a rental unit. Therefore, all my mail is being returned to sender and I have not been able to forward my mail to my new address. Please note, that the store will not tell you this prior to signing up. And after notifying them of this, the clerk said, Oh you were supposed to tell USPS that it was a temporary forwarding. This was not disclosed. Also, when I terminated service, I notified them twice in person and I was told I had to notify all my senders of my new address manually. However, when I made a complaint, I was told they could have worked with the USPS to forward my mail. Please do not use this store. Rent from the US Postal Service. Save yourself the drama and the poor customer service. This store has several rude and untrained clerks. I mailed many of my boxes via US Postal Service third class and was not expecting the boxes to arrive for a month. They arrived the day I was scheduled to fly into Hawaii. I received a rude call from the store asking when I was going to pick them up. And when I did go and pick them up, I was reminded again and I actually said, am I paying for my things to be delivered to this store. Is this a problem for you? They were really rude. So please save yourself the poor customer service and find another way to receive your mail. When I made a complaint to the manager, I was told she had to go pick up her kids and could not talk to me. When I called the owner, he made excuses. Please beware - do not let this happen to you! Good luck! read more

Phenomenal customer service by Nicole and her team today, 11/17/23 during the 12 - 1 pm hour!! (I waited in the store while they laminated my papers, so I had the opportunity to observe how they work.) They are a team who support each other and they are alert to what is going on so much that they jump in to assist each other. They are knowledgeable and friendly. I walked out of there feeling happy because of the Great customer service I received. Bravo to their Leaders who promote an environment of teamwork. read more

We have returned packages numerous times at this UPS location and received excellent service.

Worst UPS store on the island. Clearly poor management that creates a terrible customer service experience. I hate coming here because it always feels like you are annoying the staff and causing the workers a headache just by showing up. I can't tell you how many times I've seen them be rude to other customers while I'm standing in line. I just want to get in and get out. I live on the Windward side and it makes it worth a trip to a different store just to avoid this place. A shame. read more

i've been coming to the store for years. It's conveniently located and I wish I would have a better experience with the customer service. I spend hundreds of dollars here doing mailings yet I always feel as if I'm an inconvenience. They don't smile. They seem irritated and annoyed by customers. I wanted to support them but now that there's a return at Whole Foods... I will probably go there and drive to Kaneohe to FedEx instead. read more

Good place to send back your Amazon returns. They are conveniently located in Kailua Town, with parking in front or at existing lots. The staff was friendly and efficient. My package needed additional tapping and they took care of it. read more

Your staff sucks. Train them on customer service. They always give a time of when my product with be ready and it's never on time, NEVER.

*Caution* when returning an Amazon purchase. Amazon says no box or label needed. This store charges for taping a box I didn't even have to bring? This is the third time they found something to charge for from me. So box your returns and tape the boxes yourself and if your item needs a battery warning print at least 4 and color them in red, tape them on or you'll be charged for that also. I called Amazon and they confirmed that they can charge $2 which I then recommended be listed on Amazon's website. Time to use Whole Foods instead. read more

Went to drop off an Amazon return for my elderly mother in law. Everything was intact. The only thing was that it wasn't taped. Sister in the front informed us the box is supposed to be "customer packed". You seriously couldn't spare one piece of tape? Of course I was with my impatient husband and he ended up purchasing a ridiculously overpriced roll of tape and gave them business they don't deserve. I will make it a point to only use my neighborhood UPS stores in Waipio or Ewa Beach. Seriously. One piece of tape. read more

I couldn't even give them a star! The worst service because I'm local that's how I felt and that's what I saw when I was preparing my Amazon return. No white person had to wait and they all got a "Thank you for waiting and have a nice day" when I was finally ready I stood in had 1 guy and about 3 girls and one of them was helping a white lady. No one acknowledged me for about 3 mins then the guy said I'll be right there but a girl (who was training) helped me. No one said "thank you for waiting or have a nice day. I just had to drop my jaw! What I took out of it was white color people got service right away with great customer service and if you are brown (Hawaiian, Filipino, Puerto Rican) like me just gotta wait. I work in the hotel industry and no matter what color or race you are going to get my ALOHA SPIRIT! read more

They have the worst customer service. Even before the pandemic. A job is a job. Have some pride. Be respectful of other people. Don't be rude. I wish this wasn't the closest place to my house. They really really need to improve on having the local aloha bc they don't. Even the local people that work there. I would choose zero if I could. read more

Warning. This store has a stated policy that customer service reps in the store NOT wear masks. They are likely the only store in Kailua that services customers not to consider the safety of their patrons. Plus, we paid for 2nd day air, and the packaged was not delivered until 7 days later. The package did arrive on the second day to UPS facility in the destination location but their truck was late to pickup. An online support agent with UPS stated that a refund was warranted but that I needed to go to the UPS store where the order was placed. I did and they refused to gives us a refund, stating that they do not guaranteed 2 day air. Why then should people pay for what is advertised as 2 day air if the product may or may not arrive during their advertised service, especially when they offer lower shipping cost alternatives? We believe this false advertising, breakage of a customer agreement, and poor business practices. read more

I have been a patron of this UPS store for 6+ years and there has always been friendly and polite staff here that make you feel welcome. Today Jailyn or Jaidyn (Caucasian young lady with short hair) will be the reason I go else where from now on. No customer service, spoke to me very condescending, and was not knowledgeable about what she had me doing. This is upsetting and unfortunate for the Kailua community. read more

I went here to get a document notarized and: 1) This place is so easy to find. First right when you get into Kailua, it's right across from Foodland. Parking is tight so I recommend going when there's no real foot traffic. 2) The staff was really nice! They recognized me when I came in a second time for my notarization. 3) The notary process was quick and the person who did my notary (Brenda - Store manager) was incredibly professional. She did the job and rang me up in less than 10 minutes. Would recommend seeing her for your notary needs. Cause there's no notary places in Kaneohe this was my best next option and I would keep going back. read more

Went in a couple times for multiple services that they provide (they provide a lot of useful services). Every time I come in I get greeted by friendly hardworking staff. I can't always say that about their customers however. I do feel bad for them when I see them get mistreated by entitled people that come in, I always try to be extra friendly to make up for it. I recommend James when it comes to shipping. He's fast, accurate, and always provides me with excellent customer service. Amazon returns are always quick and snappy, I read the instructions so everything is fluid when I come in. Only problem I had was with an iphone I tried to return. It had a ground label but the lady at the counter told me it is illegal to ship and that I have to contact the shipper for a 2 day shipping label, which was easy, and I got it going soon after. read more

I frequent this location for Amazon returns because there are no UPS stores or Whole Foods in Kaneohe. Long lines but efficient and friendly service! read more

I've gone to this UPS Store location on numerous occasions. Sometimes, there are a couple of customers ahead of me, particularly during the holiday season. Customer service here has been excellent. The UPS representatives have greeted me on arrival and have thanked me for waiting. Hope the negative reviews were a thing of the past or an anomaly. read more

I rarely ship/mail items so when I do, I am usually clueless and probably a pain to work with. This was the beat UPS store experience I have ever had. I don't leave many reviews either but this experience left me wanting to say nothing but good things. The cashier who assisted was informative, courteous, and knowledgeable. I was in and out with my 2 separate shipments in under 10 minutes. This will be my go to store while we are here. read more

I went to the UPS store in Kailua to drop off an Amazon return. Lady at the counter wanted me to put the package in another ship-worthy, box, and they can sell me for $16. Didn't make sense to me as another UPS location was able to accept without any issues. read more

Very kind we needed a notary fast and it seemed like they had it all well put together ...thanks to them we got what we needed in a timely manner read more

It was my first time here, i had no clue on how to ship my item... wish i got his name but a guy that worked there really helped me out! He explained to me how each process goes. I would recommend this place for all your shipping needs. I noticed that they have P.O boxes here, and a lot of packaging supplies! So im assuming any packaging materials you need, they have! I will come back to this UPS store for sure read more

Derek is the best. I walked in, he gave me options on shipping, saved me a lil money in the process. Very personable, professional.

Excellent service with friendly and efficient staff. They helped me pack up my treats to send to my family in the mainland. Made the process so easy. I will definitely be going back to use them for all my holiday shipping. read more

Staff isn't friendly at all and it seems that customer service isn't in their job description.

5 clerks - THREE working on ONE customer opening up a mailbox; one standing around; one working with a customer who didn't know what "declared value" was; seven customers waiting outside; me waiting inside; no drop box. 20 minutes later . . . Clerk says he can't accept my box with duck tape. He states it has to "only be clear tape". I ask him "since when" since I've used duct tape before. (Even USPS allows duct tape!) He had no answer and looked at me like a deer in the headlights. I leave with my package. FYI - the UPS website states: "Use strong tape designed for shipping" No where does it say "only clear tape". Never using this place again. The worst customer service! read more