I was kicked out of this ups store by 2 female employees who stated my mask wasn't the right kind. As a nurse I tried explaining to them I had an exemption and didn't need to wear one but was wearing a clear mask similar to a face shield out of respect for other businesses. Not only was my mask more sufficient at stopping a virus but they were both wearing cloth masks wrong (below the nose). Absolutely ridiculous. I own my own business just down the street and have used this store for years. I won't be back due to their disrespect and ignorance. I'll be using FedEx across the street. read more

Very disappointed in the customer service approach. The employee had no pleasant facial expressions or interest in doing her job. She was unpleasant and rude. read more

They are probably the worst UPS store in the valley and I love UPS. They have horrible customer service and the attitudes are even worse. It is bad when you can see the misery on their faces. It makes customers feel unwelcomed, as if we are bothering them. I hope they resolve whatever issue they have so they don't lose more business. read more

The cashier with curly hair was very rude. I had to return two sets of chairs, which were very heavy and I placed it on the counter. I was having difficulty on printing the return label due to being the same one as the other one. I called the company I ordered from to request another refund. She told me to get the box off the counter, mind you it was heavy for me and daughters to pick up to take it over and to pick it up again and place it on the counter. Additionally there was still extra room for the customers to have their stuff on the counter. Overall, bad experience will never come here again. She had the worst attitude and shouldn't be working in customer service. read more

We came here to ship tons of staff -manager stated that the return address has to be the store address!! What?!?! Never heard about it- so if any of this shipping will return they will get it to the store . read more

What a joyful experience working with the La Quinta UPS Store! Everyone was pleasant, cheerful, helpful and wonderful! Many thanks! I'll use ONLY YOU from now on! read more

Service is great at this UPS store! Everyone is super friendly and helpful! Had to stop by twice today and both times had a GREAT experience! Thank you ladies! read more

This people charge so much for Stamp $1.15 stamp at post office cost $1.55 some day and today cost me $2.05 same stamp today so much markup for stamp This ups store couldn't charge my ups account today. Then why keep THE UPS STORE name then she couldn't tell me shipping cost until i fill our my paper work. So i filled out the paperwork. That will be $75.00 so send 25 pages in CA TO NY Yeah, Right. Bottom line? i left the store, Money still in pocket, Paperwork in hand, with disgust for this business and its unwilling employee. I ship VIA fedex same day cost $31.45 . read more

Lissa was awesome!!! Super friendly & helpful. Every time I've been there the service was great.

Worst customer service ever. I told the shop attendant that I did not have a printer at home so could I please print out a return authorization to Amazon. She said sure, you can rent the computer behind you and also pay for copies that you print. Are you kidding me, you really don't want my business? This is ridiculous. Never to return. read more

Wish I could give 6 stars! Beth, Bobby et all are a pleasure to work with. Kinda of like Mayberry down there. (For you whippersnappers that means real friendly) I keep going back for my shipping needs, bought a couple banners too! They earn your business. read more

Every single time that I've been to this store I have been welcomed by friendly people. I wouldn't think about going any place else. Keep smiling and doing your great work! read more

I love our local UPS Store. The folks are friendly, courteous, professional, and efficient. Everything I've had them package and ship has been received exactly as I sent it. We also use them for notary service all the time. read more

Outstanding customer service, they go above & beyond to take care of all your needs. Each time I go in there, I am greeted with a smile & a friendly attitude. GREAT JOB! read more

Excellent service this morning. I had two packages to return which I thought I needed tape for. But they took care of it. I thought I had to cover one box in brown paper... which they said I didn't need to. they were just absolutely terrific and friendly. Thank you ladies read more

I have been going to this location for years. The staff has ALWAYS been friendly and helpful. Never have I heard or seen a complaint issue other then a customer not liking the price to ship. read more

Super helpful, friendly and funny staff. Lisa was super nice and made it easy when I didn't know how to print something out, or label it or ship it. The best experience at a ups location. read more

The people at this UPS store could not have been any nicer or more helpful in boxing and sending my large package. Thank you so much!

Manager Beth--who also provides notary services--manifests the customer-service qualities that make entering the business a pleasure. She's formidably efficient, articulate and always friendly. Picture the DMV folks on one end of the service spectrum, Beth on the other. read more

Super friendly staff! Very helpful on the phone and in the store. They have all kinds of packaging supplies and will help you to get your stuff shipped. read more

I had to get some legal papers notarized today and the UPS store made the experience pleasant. The price was very reasonable and I was even able to mail the documents back. I was in and out within 10 minutes, read more

Rude! I'm from out of town on business. My GPS took me to the wrong shopping center which happened to be across the street. I called frantically knowing that the store closed in less than 10 minutes. The woman I talked to was rude and just said "you do know we close at 6, right?!" With a major attitude! I literally pulled in front of the store at 6 on the dot and saw her stare at me with a large box. I understand people need to close on time but seriously!? She stared at me and wouldn't open the door. Rude and poor customer service! All I needed to do was drop it off!! read more

Don't waste your time here. Rude, cranky people work here. Expensive to ship as well. Best to head across highway to fedex store. Nicer and cleaner! I always wonder in this economy why any business would show anything but fantastic customer service. I don't pay people to be rude to me! You shouldn't either! read more

I have been a regular customer here for 9 months, and the staff has been extremely helpful every time. They are organized and work hard to get everything right. I wouldn't go anywhere else. read more

I can't say enough great things about this store -- the best customer service in town! Beth, Bobby and the entire staff are always helpful and greet you with a smile and by name. I receive my mail there and have used the notary, fax, and shipping services. Every time I'm there I receive top-notch service. I sure wish every business was run like this one! read more

wonderful UPS store always greeted when you walk in the manager is wonderful love the place

We recently moved to La Quinta and needed a temporary mailbox while our home was being built. This UPS Store in La Quinta was terrific. All the employees there are nice but Beth is the best! She could not have been more accommodating. read more

Great friendly service, Beth and her crew do a fantastic job...I have been using them for over 7 years and they have never failed me...great place and they have all the supplies you need. read more

Bad BAD customer service OVERPRICE Mailbox Rent and Fax Price. I finally Gave up on this store and moved my Business Few Blocks away SAVED money and Got lot better SERVICE NOWW. read more

NO STARS AT ALL I had to post at least one star for the site to accept my post. The owner of this shop doesn't know what it means to take responsibility for their errors. NEVER NEVER go back. My daughter-in-law sent money to her son for college and to be able to come home for a couple of days. The box had the address in red but the employee made the mistake of printing the label with his old address. It was delivered correctly by UPS in his area but even though the store has admitted that it is their mistake they find no responsibility to cover the contents in the box. You shouldn't need to pay for insurance on the package to be covered when the store admits it was their error. So disgusted with this business owner. I own a business & I would have covered the contents in a heart beat. That's what a responsible business owner does. I recommend boycotting this shop. read more