Prompt efficient service. With all the online shopping nowadays, I am very happy to have this store in my neighborhood, close to Laguna Woods. read more

The're very efficient; the drivers r pleasant. They always place the product in the appropriate place. Nothing to jump & down about. read more

I've been to many different UPS stores in this one stands out as being the best. The employees are friendly and never groan or roll their eyes when I come in with a pile of Amazon returns. Thanks so much! read more

I needed to return an item to SHEIN. The box was torn and I assumed I'd need another one. My first stop was our local post office and they were less than helpful. So I took my package to our local UPS store. The woman who helped me was a packing savant. Absolutely brilliant. She said I could leave my package there and the postal driver would pick it up. The customer service was above and beyond. read more

This store has fast, friendly, and efficient service. I am in the area when I visit my family and I always save my packages to be sent out here. They have a smooth running business and it is a pleasure to visit this location. read more

Cooper and everyone here ARE THE BEST!! They are FAST yet make each one of us feel very special! They are conveniently located that value they offer is priceless. Plus dropping off my Amazon returns is made so easy!! They have the best service!! read more

We came in with a large package to mail. There was 1 customer who was talking with Roger extensively about their previous employment and knowing what their rights with the ADA were. This person had no complaints with the store, but they were expansive in conversation and the box was heavy. When this person left, I commended Roger for his kindness and patience in dealing with someone so self centered and unconcerned that others were there to do business. The store is very helpful, kind and efficient. I highly recommend this store! read more

They offer a number of services that I do not have the capability to do myself. My printer went out and the were able to print out the documents I needed. read more

This is my closest UPS store for returning things from Amazon. Although usually lines, it goes quite fast. It helps that the employees know the computer system and how to do returns quickly. Lightening fast over all; this helps my nerves. Easy peasy overall. It's a small store and location is deep in the back of the strip mall but it's close by. Usually 3-4 employees at all times. 2 cashiers, 2 packing, etc...... And they are friendly too which always helps the shopping experience. read more

Outgoing US mail kept in a clear trash bag on the floor. This is unacceptable. I didn't trust them to mail my documents. Unlabeled return items and packages are piled all over the counters in a disorganized mess. I left a small amazon item with them and will watch carefully to see if it makes it. read more

New owner, still a good team. I use a few UPS stores in this area, but this is my primary. Each store has it's own mix. This store seems to do significantly more Amazon returns compared to other stores. It seems they are try to increase notary coverage, which I also use. The staff is friendly and responsive, even when they are busy. read more

This is a great UPS store! I come here often to return Amazon purchases and everyone is always friendly and helpful. Most of their employees are young adults and they all have wonderful customer service. read more

Thanks so much to owner Judy for her superb service and packing during the hectic Holiday season. One art piece in particular needed to be double-boxed and shipped to the East Coast. Judy is always cheerful and ready to help. Thanks, Judy! read more

What would I do without this wonderful resource? Cheerful and helpful staff always trying to offer the best service at the best value. Today I had my picture taken for my new passport application. They carefully took the picture and attached it to my application, then offered to send the application to the passport center giving me two options. They have been so helpful in the past with my Amazon returns and with sending out packages. They're indispensable! read more

The last two packages I've sent from this store have been lost. I can no longer use UPS as they are unreliable and since this is the local store that I use then they get most of the blame. I paid extra for 2nd day shipping and it never works. What's the point on charging so much extra for it? UPS tracking system does not work at all. Every other company tells you exactly where it is and UPS for some reason only tells you when it leaves the local facility which might not even be accurate. I don't know how their technology can be so bad these days. One day it says it will deliver by 9pm on Tuesday, the next day it says "The delivery date will be provided as soon as possible." Many days later and nothing. There's also no refund policy for the local store or UPS unless you pay over $100 because I guess 2nd day air doesn't mean anything even though it's $75+ for a small package. Either fix it from the store and have a better refund policy or at the company but don't offer delivery options that have zero meaning and zero promise. It's like paying for two nights at a hotel and then in the second night the hotel kicking you out because they overbooked and then they tell you "there's no guarantee when you purchase two nights." I could have paid the basic fee and perhaps had my package delivered at the same speed which who knows at this point. I could have driven myself across the country in less time. The UPS claims department is also very tedious and unaccountable. I'm probably out $78 for shipping and the value of the package contents. read more

Judy was fantastic! Even through all the craziness of the holidays she managed to get me in and out quickly and is very pleasant to work with....HIGHLY RECOMMEND!!! read more

A fantastic store, truly! Here is a shout out to all that help me there all the time: Max, Nikki, Andy, and Daniel. Thank you y'all! These folks, are kind, efficient, and always extremely helpful - highly recommended! read more

The staff is very friendly and helpful. We trust someone like Judy to oversee our mail and to "keep an eye on things" when are gone for a few days here and there. You will never find a more caring and conscientious owning manager than Judy keeping an eye on your po box....and looking after an incoming shipment awaiting a pick-up. She is incredibly on top of things. We recently renewed our po box and we are glad that we did. read more

Recently moved to the neighborhood. Visited 3 local UPS stores & this one is my favorite. To me, it's the people that make or break each UPS location. The staff here is friendly and seems to appreciate business that walks in the door. read more

I took a package to mailed and gave the young man the measurements and weight. I had already gone on the UPS website to make sure the dimensions and weight were under the limit. The young man measured the package and weighed it and told me it would be over $400 to ship it. Online it had stated it would be $98. I asked why the difference and he said because it's close to the limit so we would have to apply a surcharge. I showed him the amount it said on the UPS website and he became rude and said, " I just punch in the numbers and the machine gives me the price." I asked what measurements and weight he input and he said, "I am not going to do it for you at that price". I had just moved so my printer at home was not set up so I had to take the package home and unpack the printer, connect it to WiFi and print the label from UPS and then take the package to the same store and hand it over, this time to a young lady who took it without question. I asked if the young man was working who helped me the time before and she said he's in the back and went to get him for me. He refused to come out. I asked her to inform him that the package was indeed $98 to ship, so customers would not be inconvenienced by his lack of customer service and not imputing the correct data into his UPS terminal. Won't be going there to buy anything or mail anything again. read more

I needed some documents notarized to settle a pretty devastating matter. The people at this store are kind, professional, and provide exceptional customer experience! Can't thank them enough for their help and kindness. read more

I usually like this store because they open early and people are nice and helpful here.But today I had a terrible experience with one of their employees there this early morning 8/30/24.I m supposed to pick up 2 packages, she only gave me one and I told her that Ihave another one that was delivered yesterday, I showed her my UPS app about the status (DELIVERED) and ask her nicely if she could check my tracking number IN HER COMPUTER but she didn't pay too much attention about it and told me WITHOUT DOUBLE CHECKING where they put all the packages that THERE IS NOTHING SHE CAN DO ABOUT IT because IT IS NOT IN THEIR COMPUTER.I called customer service and confirmed that It was received yesterday by one of their employee so 10 after leaving the storeI came back and talked to I different employee which happened to be the receiver of my package and was able to find my package in LESS THAN 1 MINUTE.How I wish all employees there will be very helpful and knowledgeable.By the way that 1star was for my bad experienced with employee. read more

This site has always been accommodating about my requests, and the staff is always friendly and helpful.

Excellent notary service! Always pleasant and efficient located next to Aldi's and Coffee Bean read more

"We charge $5 to receive an email..." As an amazon prime member, there comes occasion where I need to return items, such as my textbook rental due today. I do not own a printer, so usually print the label at the ups store when I drop off the package. It always costs $2. Today I tried this new UPS location, told the rep that I needed to print out an amazon return label, he quickly stated "we charge $5 to receive an email and print anything!" I asked "Why? That's ridiculous. Every other location charges $2." He repeated "we charge $5 to receive an email" I picked up my box, wished him merry Christmas, never to return to this location again. PS... UPS store replied to my review calling me a bad Amazon prime member because I don't own a printer?! Avoid this location, plenty of other UPS stores where staff are friendly and accommodating, and will print a shipping label for a reasonable price without being a... read more

Kyra has exemplary customer service skills and was so helpful with suggestions to meet my needs and pocket book. Kudos Kyra, you're the best read more

WOW! This is hands down THE BEST UPS STORE IN THE AREA. HANDS DOWN. You WILL get amazing service in-person. As I did from Charlie one of the managers of this UPS locations. Charlie will help you with literally anything that UPS does and more, he helped me ship and pack my item with easy and perfectly packaged my item so it arrived safety, and without damage and it was SUPER Awkwardly sized. But yet he did it! Something I certainly couldn't do! (I even tried!) He is a GEM of an employee and UPS is lucky to have him not only due to his rock star abilities, but he was sweet, kind, and put up with me so early in the morning and THAT my friends is saying something! Thanks Charlie! YOU ROCK! Additionally, their hours are better than the other UPS and they have notary. AWESOME! read more

The UPS Store - Here is all the info if you need with Charlie, the awesome manager, who helped me's name on it! - Printing Services Near Me - Laguna Hills, California

Cooper, Max and Sydney are Awesome!!!! What a wonderful UPS store :) love these guys, they helped me so so many times and are so efficient and warm. read more

DO NOT WORK WITH VIRGINIA. She charged my company $135 to pack two UPS cardboard boxes worth of stuff, not including the cost of shipping. I was already stressed out from having to return my equipment to my former employer after I was laid off due to COVID 19 related restructuring and she made my experience awkward. I had to call my former manager to call her and watched as they spoke over the phone together about if the boxes were free for packaging or not. The next business day I was informed by my work of the ridiculous overcharge for two cardboard shipping boxes. read more

Great staff. Always friendly and happy to help with notary signing and shipping needs. Easy location with lots of parking. Never a wait. Prices are better than trying to do it yourself. read more

The gentleman who helped me was fast friendly and efficient. Sounds simple but rare in customer service these days. UPS is lucky to have a teammember like him. Thank you. read more

Unfortunately, this UPS store has lost two Amazon returns, which concluded in me being charged for two pieces of clothing that I didn't keep. I won't visit this location again. Very young people work there (children of the owners?), and they always seem either confused, or are doing too many things at one time. :-( read more

I have been coming here for the last couple of years. I'm impressed with their fast and friendly service. I highly recommend using them and I'm glad they are my go-to for shipping, notary & shredding services. read more

Judy is amazing! She is so kind, patient and she really takes the time to get you want you want/need. Thank you for the awesome service!

I am got free return item to Amazon but old guy lazy name "Charlie Tran 5770 number" cannot scan 1 time bar code, tell me put in bubble bag it with be scan. he know i will not pay shipping cost and charged me $4.24 just for bag. every one need service to this UPS 24310 Moulton Pkwy Ste 0 Laguna hill CA 92637 Please find another UPS read more

I have a mailbox here for work and mail stuff here quite frequently for work. The staff is very friendly and helpful. They always have plenty of people working so there is no waiting. Highly recommended. read more

We use the UPS stores a lot (mainly for shipping) and this is by far our favorite! They recently changed ownership but they're still providing the hard to find, good and friendly service. It's like a small family feel and they don't always try to nickel and dime charge, like the Alicia Pkwy location. Patient and kind even when I have too many items. Luckily, they're my closest store but if not, I'd make my way to this one! read more

This store is AWESOME! I have been here at least 10 times. They are fast and friendly, which is why it is my to go UPS store. They have a great attitude and I can always count on them helping me out with whatever package I need to send. read more

I got to the store to drop off my package at 9:20am. The store opens at 9:30 on Saturdays. I tugged on the door in dismay and turned around to wait in my car. A very kind gentleman opened the door and graciously took my package. Amazing customer service. Thank you!!! read more

Very not professional I went today to send a return to Amazon so the shipping label was already printed but the box was open so i asked him to tape it for me and he want to charge me $1 for each box to tape it. I never had this before at any UPS store. read more