The situation- customer here was overcharged with two separate chances to fix they kept the money in the end. Sort of long but franchisee needs to know how they made a customer feel embarrassed, taken advantage of then dismissed. I had purchased a box from them and paid shipping for my item, debit card run through but a few minutes later noticed a spelling error in the address. I had made an error on a street abbreviation. I told them, apologized myself for the mispell and in order to fix it though they said they needed to recharge me to print a new sticker for tracking number,and would do a refund for the full amount then recharge the card the "easiest way" the new amount. Ok I agreed. I guess that's correct way to do it. However, all I saw on one of several receipts was a partial amount charge back, then they recharged me the new full amount. The employee by doing this overcharged me by around ten dollars. She said it would "work out". She had taken over for another employee who was clueless to help. I waited a few days for everything to post to my bank account and now the math does not add up. So there is an overcharge by about ten dollars. How it was handled- I stopped back with receipts in hand and my bank statement pulled up on my phone, spoke politely to the manager. At first he looked at receipts and said it was correct, that I was in the wrong. I had to re-explain to him twice in front of a full line of people waiting to be served. He disappeared to the back, said he was calling the franchisee/owner while I waited. He did, then said he was told to find some paperwork they are supposed to have. He hunted for it. At about the 20 minute mark of waiting he said we have your phone number he has to find papers. I had been polite. I asked can't you just give me back my ten dollars extra you took and owe me? It was on a debit card. He said we'll call you. I mentioned I would stop back later and left. Apparently they can't figure out how to remedy a situation or do math or listen to customer and understand. I did not go back. It is dinnertime and I have kids. The result- I had left store second time with situation unresolved. They kept my money they charged me extra for- isn't that like theft? There was no sorry about the inconvenience. I was still polite as I do not like confrontation, and there was a line full of people I had to talk in front of to explain situation. Seems it's ok that the end result was to embarrass a customer and overcharge her and just pocket the money. This franchisee needs to not only train staff better but since that person was apparently even called and not present at the store, they still should have resolved the situation, not sent the employee on a paper hunt while customer waited. I do not want to waste the gas to drive back over in person again to see if they found whatever paper. They just need to refund it to my card and be professional. They had 2 chances to fix this. Bad business practices. Would have been interesting if I had raised my voice instead of re-explain situation twice and then refuse to leave store until I got my money back, as most people probably would have. It is a shame customers need to get to that point. Business owners sometimes only care about their dollar and not at all about their customers. This review wouldn't post unless I gave it at least one star. read more

Worst attitude I ever experience at any UPS. I asked for 6 envelopes and I was told that the only could given me 2. When I asked why, they told me it was UPS policy. I told them that they were the only ones who have that policy a short heavy set guy told me to go to another stores or go to UPS.com and ask there for the envelopers. I told them to shove them up and I left. read more

I visited this UPS Store at 420pm on December 6, 2018. I needed to print out a 344 page Law Book. There were a couple employees there and I was quickly taken care of. The place was very clean. I was quoted $35 dollars to print the booklet, have it hole punched, and placed into a binder. Sweet!! Total cost was 29.18 Total time spent: about 30 minutes. Excellent job UPS Store. Quick, friendly, and reasonably priced. I will be bringing my printing needs to you in the future. Jim W read more

The workers at this Beaumont store continue to impress me. Today I was in need of photos that had a sticky backing. Walgreens, CVS, Walmart did not have anything for same day service. When I called this UPS store, the worker said email him the details. He called me a couple hours later and said it was ready for pickup. I picked up a sheet of photos that I could stick on buttons and other items. Quality work for a low price. read more

The UPS Store - Family - Shipping Centers Near Me - Lexington, Kentucky

I stopped here and had a few pages printed from my thumb drive as my home printer was down. What a nice place so fast and helpful to me and other customers there. They offer packaging and shipping, and copy and fax service too. I am glad they are in the neighborhood. Keep up the good work. Not many parking places for all the stores in this strip. read more

This location has the nicest workers. They come around the counter to help open doors. They are so friendly. Highly recommend.

Worked with Bryan and he was amazing! I've worked with many professional printers and chain printer shops and the price and service was incredible. Speedy but took their time when they needed my prints to be just right. They will be printing everything for my wedding from now on!! read more

Best place to ship packages! The employees are knowledgeable and extremely helpful. The go above and beyond to ensure your package gets to where it needs to go, by being adequately packaged and sent the most cost effective route. read more

This store always takes great care of me. The owner Brian is a print wiz. He's printed me multiple things on canvas. I will always return to this store for shipping as well as printing. read more

Rip off alert - if you buy a 12x12x12 box,even from this store, you will be charged for a 13x13x13 package which puts it in a higher pricing tier (50% more expensive). Just confirmed this with the manager as store policy. The store is NOT UPS owned our operated, so UPS corporate will be no help. So buy your boxes and do your UPS shopping from Staples. read more