Excellent Customer Service! Quality employees! I requested service and Kyle, has excellent friendly customer service skills! Kyle, who actually works at the UPS customer service center 3651 Ahukini Rd, Lihue, is literally an angel. He helped me find my package. He's a brilliant genius! Highly recommended high value for the money! read more

The UPS Store - 3651 Ahukini Rd, Lihue, is an awesomely amazing customer service center with Kyle the brilliant Angel! - Shipping Centers Near Me - Lihue, Hawaii

Order tracking number 1ZEY68310383329223 UPS through Nike. This delivery driver needs to be investigated by HR, or any corporate member from the mainland. I am not pleased how careless this worker is. I specifically set up a chair for it to be placed on, and he/she just put on the ground on top of a little trash box full of bathroom gunk from the sink, and a recycled soda can I used for an ash trey. It's unbelievable, I wouldn't mind if that worker placed it on the floor with all that blank spot, where you can easily see so much room to put it on. UPS you need to do better with your business, and have that driver either be terminated, or be written up at least. read more

The UPS Store - Shipping Centers Near Me - Lihue, Hawaii

Horrible service. Before sending an email with VERY CLEAR INSTRUCTIONS for printing, I called to make sure I could print Construction plans at this location. The woman I spoke with said yes and assured me it would get printed but may take 24 hours. I called back 2 days later and it wasn't printed. I sent another email with clear instructions again. Called back two days later and ANOTHER employee answered, had no idea what I was talking about. I had to reply AGAIN with the instructions that were written in the email only for the employee to give me excuses, no apologies, and then HUNG UP WHILE I was talking. HORRIBLE HORRIBLE SERVICE. Go anywhere else if you need help because they will only give you excuses and take NO ACCOUNTABILITY. read more

Returning item to Macy's. With no Macy's on the island, UPS Store is a godsend. Staff assist with packaging the item, sometimes at no charge. Service is quick, efficient. read more

The best customer service ever from happy employees. I love going to our UPS store in Lihue.

I ain't gonna lie to you............I probably know where all the UPS stores are on the Big Island, Maui, & Kauai. Why would Bruddah Fran know this???? Because every time I work on the neighbor islands (doesn't matter which island), whenever I have to bring parts to fix a machine, when it's time to have to ship back the broken parts to the mainland, I find it very efficient to just dump off my package at a UPS Store, instead of lugging it back with me to Oahu via Hawaiian Airlines. Sometimes when I travel I have to take a lot of gear with me, and it makes it so much sense to travel back to Oahu with less gear. This particular UPS Store is located in Lihue, at the Kukui Grove Shopping Center. You can't miss it, as it's just next door from the "Ross Dress for Less" in Lihue. Since the UPS Store is located in a major mall on Kauai, there are no issues with access, or even trying to find parking. Service here is efficient, as the clerks here will process you package in no time! Just walk in, drop off your box, and the clerk will give you a receipt, and off you go! Easy Peasy, and that's the way I like it! read more

The UPS Store - There's a UPS Store at the Kukui Grove Shopping Center. - Shipping Centers Near Me - Lihue, Hawaii

After visiting this location well over two dozen times I can honestly say it is one of the best UPS stores around. The staff is friendly, helpful and have a great attitude. We have used them for shipping, notary services and supplies. Thanks for being great at what you do!!! read more

Aloha I went into the ups store today One of my returns needed a bag and I didn't have one she said it will be 2$ for a bag I told ok I need to go get my money then when I got back she said 3$ because it didn't fit in a small bag, I didn't want to pay the 3$ so she took my product out of the bag totally destroyed the plastic bag taking my product out. she wasted 3$ lol never seen that happened before. It was already in the bag she told me 2$ great customer service would have just charged me 2$ bucks or just gave me the bag this rarely happens just this time I didn't have a bag for one of my retunes, I been a customer here for over 10 years .. interesting behavior! read more

Very nice people, very willing to help. Store is clean and has most of what you need to ship. read more

easy breezy encounter dropped off my amazon product to be returned, scanned my QR code and was off with my reciept read more

When you need something delivered you can count on them!There reliable and dependable and on time.MAHALO!!!

The staff was bit unhelpful addressing one at a time to notarize. The customer ahead of us somehow a local, had over 100;s of documents to copy. I wonder just why the staff has to copy each document, not even through the feeder, which held up her time from notarizing. After 15 minutes of waiting outside, the manager finally came out to tell us she will be taking much longer! Why would 1 person hold up businees when all we needed was 5 minutes to notarize a document along with 2 others behind us?. Could they just pause every 15 minutes from the 100's of copies in order to better balance the customers time and needs? Instead they sent us to any where else on the island instead of pausing from the 100's of copies that seemed to take an entire afternoon. UPS needs to train customer service and maybe limit the time at the counter to 10 minutes when there are many waiting outside. Covid is such a terrible excuse when humans can be more efficient amongs their own actions. This is like a government job, no urgency and no customer service at all. I better stick with Fed Ex but there are none on the island! Help read more

Staff is always friendly, fast, and knowledgeable. Been using this store for a variety of services, and never an issue!

Great place from which to ship those 'extra' items Once again we visited Hawaii and once again by the time we were ready to leave Kauai (well...more accurately had to leave Kauai) we had accumulated too much stuff to have it all fit in our luggage. So once again we went to the Kaumualii UPS Store and once again were very happy with the service and value. The counterperson we got helped us choose a box size and made sure all our items fit safely and securely before sending out stuff on its way. Most excellent. read more

I had a horrible experience with this UPS Store. In March 2020, I knew I was moving from Maui to Kauai, so I tried to setup mail at this location before I arrived. I stole to the Kahului store and called them. My father actually did too. They had his name on file and my name on file (which is apparently a list of people that are expecting mail). However, they still dropped the ball. Before my unemployment insurance letter arrived I told them to expect it. I talked to them a second time on the phone in Kauai. They said they would call me when it arrived and they never did. They called my dad and he contacted me and said the letter arrived and they will keep it until Friday. However, I called them on Thursday and it was gone. They sent it back to the sender. This dumb act caused the government to do a 13-week investigation and they paused my benefits. I was living in self-quarantine for 100 days after arriving in Kauai, but I returned to living on the street in mid-July. When and if I would receive my benefits was unbeknownst to me between mid-June and mid-September and it was their fault. I gave this company two stars because after I started living in Lihue in mid-July, they were friendly and cordial in person and did not make any more errors. I had to use their service a couple of times and I paid them $5 per package or I would have given them one star. For what it's worth I had conversations via email with UPS Store and their management. They expressed some concern and regret, but whether or not they will become more professional and improve is anybody's guess. If you need to send or receive mail, I would avoid this place if at all possible. One package that arrived for me had broken glass in it. I can't prove they did it, but I can't prove they didn't do it. They returned it to the sender for me before I opened it or even left with it. read more

This store is staffed with the friendliest people and the most helpful staff imaginable! Aloha is alive and well in side this business and the convenience is apparent! Packaging supplies, copy machines, etc. Your one stop delivery service you can always count on! Kudos UPS Store read more

if you need to ship internationally , good luck .... I paid around $500.00 to ship around $100.00 worth of sweets and coffee to my family in Mexico the store did not informed me that I needed an exporter license or paid about 300.00 DLL custom's fees per package another option ... have it returned and not getting reimbursed for the original price of shipping one hour navigating through website several phone calls ... so frustrating read more

Typically use the notary service. Very convenient, friendly, and quick. Plenty of parking

Need to do a will and trust signing. Patient and understanding notary and staff. Outstanding, the best UPS store I have ever been in.

This is my second review. Brittany, the manager, keeps changing the dates to get my money back. I dont want the police to get involved with this, but i think im being fooled from this company. read more

I actually posted the other day about how this place wasn't that good. i was not being reasonable. Went back today to get an address and it was a super pleasant awesome vibe and they helped me out far more than I could of asked for. i got given a half dozen of White sugarloaf pineapple and was so stoked to give the guy working today and told him I was sorry. read more

A big shout out to Joel and his staff for a job well done. This location is one of the best run UPS stores period. Friendly staff and when I did need a fix a Notary issue, Joel was superb. Five Stars! read more

I want to give a shout out to Kaina and Brittany, who were a huge help when I was shipping some of my daughter's stuff back to the mainland. Kaina even helped me bring boxes in from my car. I was quite relieved because they were quite heavy. read more

This place always has a notary available. The employees are always kind and attentive. It is a small place but they are very professional. You will get great service here:) read more

The UPS Store - The inside of the UPS Store. Great employee here too. - Shipping Centers Near Me - Lihue, Hawaii

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I went to the UPS store today to get an image pack and ready to take it with me to Honolulu. The store manager was so helpful he went beyond my expectation. He packed my package and help me to my car, since my car was a ford mustang my box wasn't going to fit in the car. So he ran back to the UPS store and get rope to tie the box to the trunk to keep it in and from damaging. I will never forget the great customer service you provided. Great customer service will always bring customer back. Great job UPS STORE!!!! read more

The UPS Store - Shipping Centers Near Me - Lihue, Hawaii

I just had the opportunity to use this store for notary services, printing, scanning, email back The service is fantastic , and the competent service attitude was really really great Wish I could find this on the mainland read more

I went to this UPS store yesterday to get some stuff mailed to my in-laws back in the mainland the people there were so nice and friendly I would like to mention Chrissy was super friendly and help me to mail everything that I need it to my loved ones back in the mainland she gave me all the pricing and explain how long it would take for everything to get there great customer service I would highly recommend this place and go see Chrissy she is exceptional and she will give you everything that you need all your questions will be answered read more

I had an extremely important and very complicated shipment involving multiple packages, remote payment from a third party and all this at 10 minutes to closing time. Kyle was incredibly patent and professional through multiple problems on my end. I was amazed by his willingness to go out of his way to help not only me but a bunch of other people with equally complicated needs that showed up at closing time. Kyle went above and beyond with every customer and in my opinion deserves a raise. read more

I have been here several times this week for several different reasons (shipping and printing services). The service the employees provide at this particular UPS is outstanding. I emailed some important documents to print out ahead of time and indicated the time I would be picking them up. I was running late, and Chrissy was calling to make sure I was okay. Talk about caring for their customers. The quality of the documents were very high quality and I was elated when I picked them up. I will be needing their services for a considerable time due to school, and their customer service is the best part of their package! Thank you, Lihue UPS! read more

I made the mistake of going in the afternoon(duh me), but the crew had it handled. Of course there a couple with a huge stack of papers that needed to be notarized, But Hoku and his gangy had. They where just all super cool and professional. Id go there again for their services. read more

The UPS Store - Shipping Centers Near Me - Lihue, Hawaii

We dropped off a box to ship to the mainland and the service was beyond expectations. They printed our label and also put extra tape to reinforce the handle area of the box on both sides. read more

Why do I love this UPS? The people are 5-star alright. This UPS store is located on the front entrance of Kukui Grove Mall. The have all the normal mailing, copying, scanning, and packaging services here but this UPS store has Joel, Hoku, Chrissy, and Kaina whom always go above and beyond to help us with our mailing and packaging needs. I highly recommend this location for a PO box or other mailing needs. No need to look any further. They have a notary as well. read more

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I've been to a lot of UPS stores this one is as good as it gets. No matter how busy they are I never seem to have to wait everyone always has a smile on their face, and they always go the extra mile for you. This is what we call aloha read more

Chrissy. Kaina .Hoku .Kyle . Eileen. Great people. !! Packed ten guitars and amp to Oklahoma. They were great through the whole process- 2 days from Hawaii- I can't say enough about this team! Thank you again read more

Chrissy is the best!!! Every time I visit this location she is eager to help and processes the transaction quickly. I appreciate her knowledgeable suggestions and love the conversation! I will be back for all my shipping needs in the future!! read more

Excellent Customer Service Dan Joel Super informative help with your shipping needs. Always friendly Always greet you from the moment you enter the door. Suggestions help when you are confused about box types or shipping rates. Appreciate!!! Helped with cart from my car, cant thank these guys enough. Highly recommend over postal service!! Thank you read more

Was on island for the day for business. There were a few docs that I forgot to print, and was glad The UPS store was conveniently located. The person that helped me was super nice. I was able to use their customer computer to access what I needed to print. Would definitely stop by again if in need of printing/copying services. read more

"Excelent place for using business needs and services. Staffs are very courteous too. Thanks again for the service!"

Needed to scan and email some documents while on vacation. Shane helped me and was efficient and professional. Great service!

Like any business you're only as good as your services and your customer service. This UPS store is phenomenal at both. Centrally located, and with a staff that continues to impress with their genuine Aloha Spirit and enthusiasm for helping customers. On multiple occasions I have witnessed them go above and beyond to help customers. Today I literally watched one of the staff leave the store and run down the street (with a smile that never let his face) after another customer to return something that person had forgotten in the store. It says a lot that I am willing to travel an additional 10-miles further then the UPS store near my home to do my mailing and shipping business with this staff...and always leave with a smile on my face with the feeling that like so many others I am a considered a valued customer. If you need shipping services or a private mail box, I completely recommend this UPS store and it fantastic staff. You can't go wrong! read more