Came to this UPS location for a quick return on my birthday and left disappointed. I didn't have tape with me, and instead of a simple heads-up about the policy, the staff spoke to me very abruptly, saying that the tape is not free. Another employee even questioned what "kind of service" I was expecting. I have no problem paying for tape, I just didn't expect a big attitude over something so small; the world has bigger issues. After reading other reviews, it seems this kind of experience has happened to others as well. Truly hoping this location improves its customer service, unfortunately, I won't return. read more

The team here is always so helpful! Easy spot for large drop offs. Making each visit stress free!

Best UPS in downtown! Thank you to Cesar for helping us! We sent out two things and reprinted some old baby photos for my partners big 5-0! Everyone here is amazing with great service thank you Alan as well!! Quality guaranteed read more

Went in to compare prices with usps. They helped me with the most cost effective way of shipping my son's items to Oregon. Staff was very friendly and knowledgeable. read more

I write this review here as I want to alert everybody that UPS has NO service!!! Pretty bannend in Europe as they are so bad, unfortunately they still believe that they are king in the US!!! So clearly , if you want shipments get lost ( 3palettes lost for us) or receive merchandise soaking wet, thrown in a new box, without any comment... or waiting for a palette and receive one box only, the next day another box.... Then go with UPS!! They are really good with it! They are very excellent in not answering to any phone call... so getting help is impossible! You can write an email, ....if you want to waist your time!! I think USPS is faster and more relevant than UPS!! Never seen such a shame !!! read more

Had an issue with an Amazon return that was leaking oil. Leo at the UPS store went above and beyond to help deal with the issue. Great service. I usually drop off packages here for my business as well. Park in the loading dock in the back for bulk packages. read more

1st, I have to say, this review is only about mailbox rentals. I'm am actually kinda sad I have to write this review because the owner and the people who work here are nice and super helpful. But there is a problem with the address 912 E 12th St Suite B & then your suite number and I was NEVER able to get my mail delivered here in the 2 years I rented. No matter how I filled out my address, the post office wouldn't recongnize this address or deliver to it. And I'd always have to pick up my mail at some post office way station in the middle of nowhere. It was a real pain, but at the time, there was no other UPS store near me, so I was stuck. The owner and staff really tried to help, but they couldn't. It's an address problem. But none the less - DON'T RENT A BOX HERE. you won't get you mail. All their other service are a fine, just don't rent a mailbox till they can sort this out. It caused a lot of problems for me. read more

Average service. Not helpful to explain options. Difficult parking in a very congested area.

Quick drop off! LOVE this location. Mainly because of their extended hours. They don't close until 9p and I've never had a problem with dropping off boxes. 10/10 recommend. Just be wary of parking as it is located in downtown and there's only street parking available. read more

The UPS Store - Quick drop off. - Shipping Centers Near Me - Los Angeles, California

I HAD to write a review to share how great Trevor was. I was here at this store before closing when I had to print and fax something for the IRS. The online system was down so despite having already uploaded and ready to go, I couldn't print it out to send on time! Trevor was so positive and helpful and even stayed late to try and help me get everything taken care of. I had to drive home to email it to the store, but Trevor was patient. Thank you for being a class act and making it happen Trevor! I couldn't be happier or more grateful. read more

Good service helpful service Will be Returning business overall sufficient Definitely would recommend their establishment read more

Trever is the man! I had no issues, my guy legit handled everything for me gave me a receipt within about 20 seconds of walking into the store, told me not to worry he's got my back. I'll travel further for that kind of service. Exceptional! This guy needs a raise!!! Not to mention I walked in with 2 minutes till closing! read more

The UPS Store - As I got in my car to leave. - Shipping Centers Near Me - Los Angeles, California

The UPS employee misspelled my name for my documents I was getting notarized. She scratched the part where she misspelled and rewrote it. The document got rejected and now I have to re-do it. I can't get a hold of anybody at this store and had no luck getting a hold with customer service as well. Need to speak to the manager. read more

I'm sure this UPS Store location is fine to ship packages, but if one Is considering renting a PO Box here for mail, I suggest you visit a few times and get a feel for their overall system and energy. This is what I'd guess you'll experience: 1) tons of packages all over the place near the mailboxes not organized (of even stacked) with any logical rhyme or reason 2) Very often the front counter is empty because the staff is all in back helping with whatever is going on back there. This is concerning in my opinion as anyone can walk in there and swipe a package without being seen by staff, although I believe there are cameras around. 3) Packages which have been confirmed delivered in your world will not have been added to the system yet in their world. 4) Staff generally looking confused, lacking in direction, frustrated. The staff employed by these owners currently are all friendly and as helpful as they can be within their inherent abilities but as of yet I haven't had the experience of staff who are able to navigate the chaos of such a store with high proficiency. On the contrary, I would guess that most of the staff at this location are *less* organized than the average person. I'm sure they are working as hard as they can within their God-given organizational abilities, but to fully rock/own the chaos of a store this busy seems too much for most of them to effectively manage. I'm not sure what the solution would be for the owner of this location...perhaps open headcount to individuals diagnosed with autism and/or Obsessive Compulsive Disorder? This seems extreme of course and would bring other challenges... but moving in this direction would be one of my goals were I to own a business such as this. A few ideas I have if these reviews are monitored by said owners/managers: Install a door chime and/or bell on counter so staff out back (or wherever they are hanging out) are notified when a customer arrives. Develop a system of organizing new packages in mailbox area like: large boxes stacked with PO Box # facing out, smaller packages in another location in same fashion. Install a little gate or something so it's not frighteningly easy for anyone to walk in the store and swipe a package. If there is a necessity for ALL store employees to be out back helping with things, increase staff headcount and assign 1 person per shift who is responsive for monitoring front desk (chime/bell idea?) as to quickly address the arrival of new customers so we aren't standing there waiting for 5+ minutes thinking "WTF?" As stated, this location seems to function good enough for those desiring to ship a package but I can't currently recommend for long-term PO Box rental. I've used such services at various locations around the country and would have to say, unfortunately, this facility is the worst of them all. read more

First of they open super late which is helpful. Secondly they mofo jumped my car when it died outside the store. Best UPS ever read more

The UPS Store - ups worker jumping my car - Shipping Centers Near Me - Los Angeles, California

Very disappointed! I have had 6 packages "lost" at this center. They claim the packages are searched for and not found. I also received a package that was opened and re-taped and was missing my items (set of weights). Someone should be overseeing this center. Too bad I can't post the review without the stars. read more

The one downtown by the post office by 7711 and Ralph's has really nice fast friendly staff!! read more

The UPS Store - A package I'm mailing back. They don't care how I give it to them. - Shipping Centers Near Me - Los Angeles, California

This UPS store is a breath of fresh air compared to the rude incompetent staff on 9th st. Courteous and professional. This will be my go to UPS. read more

This UPS store at the Quad in Whittier has Excellent customer service! Blanca helped me and went above and beyond to make sure my shipping needs were met! read more

Awesome service! They totally saved us! Every other UPS in my area was closed and I needed my package sent out to my family in Reno ASAP! I almost thought google maps was making a mistake but nope. It was a real UPS store and the attendant was soo nice! He even taped up the package! If you need to mail out packages in the evening I recommend coming here. Excellent customer service! read more

Best UPS store in downtown! They are open as late as 9pm on weekdays, and always provide fast, efficient, and quality service. Their regular operational hours stay unchanged even with everything that's going on right now, which is a huge help. read more

This UPS Store was super helpful when I came in to ship some packages. They seemed organized and I got the feeling I was in good hands. Shipping holiday stuff is stressful, but they helped me sort everything! read more

Really came through when I needed it. They stayed open later than they needed to to help me pack and ship a very heavy and awkward item. It was really over and above service. Thank you! read more

Fast and efficient customer service. Hard to find parking on the street, but I had no big issue when I went... I guess it just depends what time of day you go. read more

I was dropping off packages with my uncle today which is October 26th around 5:30pm. Ups store manager the bold guy refused me to drop off package. He said "don't bring any more packages otherwise im gonna close the door." I cant understand what he said even they close at 9 also accept other customers but not me even my uncle spends 6000 on ups every single week. read more

This is by far the WORST ups location ever. Do not drop off your package here unless you want them to be opened and possibly have your stuff STOLEN!!!! read more

This is my preferred UPS store to go to, I always drop my packages off here when I need to shop UPS and I will continue to come here whenever I am downtown. The owners are amazing and very helpful and Leo was a great help to me when I dropped off packages there. read more

Great experience today. Had to return a big load of items that required alot of boxing - Hoshang was extremely helpful. Definitely made this UPS our go-to store for shipping now! read more

The employees here are wonderful!! They're super attentive and kind. I do a lot of Amazon drop offs and it's always so quick and easy with them. Also, the last time I went I didn't package my box well and it was coming apart when I brought it to the store from my car. I told them about it and they immediately came to my aid with scissors and tape and wrapped it up really well for me. Hoshang is the owner and he's fantastic. He's super nice to me, and I always see him working so, so hard. I found out he's the owner of two stores now, and I'm like, "How does he do it?!" Seriously that's impressive!! read more

It's 7:00pm June 06, 2016. I looked up to see which UPS Stores were still open and this location came up. I have an over-sized item boxed up ready to ship. I called to get an estimate so I can have an idea. I am prepared to pay just wanted to know if I was looking at $50, $100, $150, etc. The guy answered and said he can only give me an estimate if I bring the box in. I told him all he has to do is enter the ship to zip code, the dimensions and weight since I have a scale. He said no. I asked if I could speak to a manager. He said the manager was not available, I then asked what's the managers name and he HUNG UP on me. read more

Great service. They are open until late. They have a notary until 9pm. I have been struggling finding a notary this late, and they had one. Very happy to had found this location! read more

I was looking for a notary public and they were the only place opened until 9pm. The gentleman at the counter greeted me right away and processed my document expeditiously as TI would say. Haha Thanks guys! Keep up the good work and great customer service. read more

it's supposed to be open right now but it's not. There advertise a notary but don't have one. why is it so difficult for businesses to just operate properly?! I've been to 3 places now that are supposed to be open and have a notary but none are/do. read more

The UPS Store - supposed to be open right now but it's not - Shipping Centers Near Me - Los Angeles, California

I dropped in from time to time when i had some packages. Actually, here is not very good and i'm not happy with the service they are providing. But, a little better than the other UPS store that is close to here. I've used other ups couple of times before. There was worst service and the guys who were workers were very rude. Yes, it's six of one and half a dozen of the other. Well, at least the workers who are working here are not rude. read more

The UPS Store - Inside - Shipping Centers Near Me - Los Angeles, California

I wanted to make sure I rated this UPS store because I had the most amazing customer service by Shane. I absolutely had to get two computers shipped. One was in a box and one was not. I got to the store at 8:37 and they close at 9. Shane was not bothered at all and just went about getting a box and packing the computer fir me while chatting and smiling the whole time!! I hope UPS realizes what a great employee they have and another great review for UPS and their customer service. Thank you Shane!! read more

I had wonderful service here and it was easy to park downtown!

I shipped my stuff from this store and the guy Leo help me. But however someone stole all of my things. I got my package and it was maybe 5 items in my oversized box. I was not told about insurance so I didn't take any out. Now I'm fighting with them to trying and get my money back for my things. I can't believe someone did this filled my box with paper. God sees all things and he take care of his kids. So good people I don't recommend this store at all. read more

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Leonel orellana at the ups store was very helpful with excellent customer service he helped me a lot with my shipment from Los angels to Detroit and am giving him a five star excellent service Thank u Leo for the help you the best read more