First thing you need to know is that the previous bad reviews are for the previous owners. Yes, it…read morehas a new owner since I last had to use them for notary on a car title. The husband and wife had attitudes and I had no intention of ever using them again. It was a pleasant surprise to meet the new owner and he was easy to work with. It was actually night/day in comparison. Won't hesitate to use his Fern Creek location again in the future!

In January, I needed to mail a "one last Christmas present" to my daughter, a $4.50 deck of cards…read morewith a specific message just for her that weren't in stock in time for Christmas. Due to my work schedule, I had to mail it in the evening. I normally use the Meijer mailing station on Hurstbourne, but their postage machine was out of order that evening. An internet search on my phone gave me this Postal Annex as the only mailing station open, and it would be several days before I could get another chance to mail it. So I drove there from Meijer on Hurstbourne, waited a long time while the clerk waited on a slow customer (not the clerk's fault), and nearly swallowed my teeth when the clerk slapped a mailing label over the envelope it was in and told me it was going to cost me $9.50 to mail this $4.50 deck of cards. I objected to the price, specifically asked if there wasn't a cheaper way to mail it, and he said no, the only other way I could send it was by FedEx and that would cost me $22.00. He told me delivery was guaranteed in 2 days. I wasn't trying to mail it 2-day delivery, but he wouldn't budge on the delivery option or the price, except to go up. So I paid $9.50 to mail a $4.50 deck of cards. I walked away feeling lied to, exploited, and very abused. The small gift that I paid more than double the price of to mail took 11 days to get to my daughter on the 2-day delivery option I didn't want but was forced to pay for "or you can go somewhere else tomorrow." I couldn't go somewhere else the next day. I couldn't go somewhere else until the next week. That's why I was there. I filed a complaint with the USPS and was told that since this place is a Delivery Annex, not an actual Post Office, there are no rules that apply to them and they can do anything they want. First, the USPS shouldn't have that kind of contract with anybody. That's just stupid. Second, I will never, for any reason, in my life return to that Postal Annex. There is a saying, "Use me once, shame on you; use me twice, shame on me." This Postal Annex will never have the opportunity to exploit me again. Third, I want everybody to be aware of the fact that this place practices extreme price gouging. Fourth, I want people to be aware that I suspect I was exploited because I am female or an older adult, or both, in which case it practices gender or age profiling, or both, in setting its prices.

Got a 30 yard march 1, 2023. They didn't have the right size, so built wood sides on a 15 yard to…read moreaccommodate us, and they would take that one and bring another to complete our order. They picked up, and we had that big storm when everyone lost power so I was being patient waiting to get the second one. After almost 5 days, they had told me that one had been smashed by a pole and was about 2ft high. And that they had some coming in from Tennessee and it would be dropped off the next day. Fast forward to 3 or 4 days later, they brought the same dumpster we had originally. We know because we are detail oriented and even the same defects in the wood sides and screw placement were the same. I didn't like being lied to. So we had it for a few days and was filling it up, and he said they would pick it up this last Friday. Come Sunday when we got home it was still here, and he said he was just being nice pretty much because of their mistakes and was gone let us hold on to it for a bit even though we had a agreement that it would be picked up Friday. A full dumpster is useless to us holding onto it for longer. On Sunday he said he would pick up early Monday morning. On Tuesday, no response. And so far today, no response. Just a full dumpster sitting in the driveway until they feel like picking it up. I went with them to save a bit of money from my normal company, but it has been 21 days of a nightmare for us now, and the lying and stalling part really is what got to me. I have been patient with them and understanding, but that only goes so far.

DON'T WASTE YOUR TIME! Terrible communication, false promises, and NOTHING is timely with this…read morecompany. 0 stars should be an option.

Quiet. Clean machines. Sweet front desk lady. Great prices for fluff and fold services.read more

From the owner: Lotus Coin Laundry, your go-to self-service laundromat in Louisville! Whether you’re looking to…read morewash your everyday clothes or tackle those bulky items, we’ve got you covered. Drop-Off Service Available: If you’re short on time, take advantage of our convenient drop-off service. We’ll handle your laundry, so you can focus on other things. Visit Us Today! Lotus Coin Laundry is committed to providing an amazing laundromat experience for our community. Come by, enjoy our facilities, and leave with fresh, clean laundry! Location: 5250 Bardstown Road Louisville, KY 40291 Operating Hours: • Open 7 days a week • 7:00 AM to 9:00 PM

Normally when I go to this location the customer service is exceptional. However, this year the…read morecustomer service was very much disappointing. I made multiple trips to send packages and probably paid upwards of $125 to send packages. One of the people I was working with seemed not to know or care about what they were doing. I had asked to have some styro-foam filler or packing added to a box to fill in so things would not move around. Not to have someone pack the box for me. Every time I sent packages through this store, this was not a big deal. Another person, when I asked to get some packing to fill the box I had prepared, seemed very nasty. She kept telling the person at the register "make sure he is charged", "make sure he gets charged". She must have said this two or three times. I did not see her do this to anyone else that was having packages sent. All I was asking is to fill the box with styro-foam filler, so things did not move around in the box, not for the service of packing, and I was charged an extra $14 for the packing. If there was a small charge, fine. But, definitely should not have cost $14. A $1 or $2 charge for some styro-foam packing is not the same as a $14 packing service which I didn't ask for. The next day I came back to send a package and worked with someone different, and things were more along the line of what I had experienced before. They said they would add some styro-foam or other packing to the box. The next time I came back to send my final package, I had wrapped the breakable in it myself. I ended up, unfortunately, being waited on by the lady that had previously said "makes sure he gets charged" multiple times. I explained where I wanted it to send and she taped up the box as is with no styro-foam or other packing that had been offered in the past. She didn't even ask if I would like to have additional packing. I am not sure what this lady's problem with me was, but she just seemed to have a personal grudge against me, like she got away with something. Other CSR's I have worked with at this particular store have always been pleasant. I even saw a difference in attitude with other customers the days that I brought packages in. These experiences were so disappointing. I am really going to be unhappy if something in my package gets broke. It seems like customer service is just a think of the past. Maybe I should consider FedEx or DHS for a more pleasant experience.

The employees are always knowledgeable about the ins and outs of shipping packages. They're patient…read moreand professional with everyone. I've mailed packages, sent returns, made copies, and faxed documents. This type of service is priceless.

I love this place! I have been going to this particular location since it opened several years ago…read moreand always have a great experience. They are friendly and fast and appreciative of your business. Today, I dropped two books off with one Amazon bar code (because they were on the same Amazon order). As it turned out there were two separate bar codes, but I didn't realize this until two hours after dropping off the package. I went back in and explained. Adam was so helpful and so nice. He had to go back and rummage thru boxes to find my package in order for me to get my refund. He didn't have to do that for me, but he did. It was totally my mistake. Yet, he did it with a smile. I would recommend this place to everyone!

I found each visit I have had a great experience. Their customer service is welcoming as greeted by…read morefriendly employees. While needing copies using my thumb drive. Quick and easy job from the clerk. My visit was easier than other print shops in my area. CoVid markings were spaced barkers. Workers wearing masks taking all precautions necessary. Happy to have found my new go to. Easy entrance to shopping center. Plenty of lot parking.

Had used this company numerous times in the past. Went in to this location only to find a drop off…read morekiosk, no attendant. Nope. Turned around and walked out.

I never write reviews unless they are outstanding. THIS IS NOT THE CASE I used NU Yale Cleaners for…read moreyears for everything and July 8th of this year I went to the Bardstown road location to pick up my items. They charged me 204.42 AND TOLD ME TO COME BACK TO PICK THE ITEMS UP. I went back repeatedly I live out of state LONG STORY SHORT they reimbursed the sale amount Debbie Bowen Customer Service Manager found on line. No taxes refunded or the money charged for the dry cleaning charge on the items THEY lost. I WILL NEVER USE THEM AGAIN. I STRONGLEY SUGGEST THEY REVIEW THE POLICY OF REIMBURSEMENT!!!!!!!!!!

I had a shed that was severely damaged by the wind we had with the storms this year & I was…read morereferred to JunkWorx by some folks on FB. These guys did a great job. John showed up on time & wasted no time getting the job done while another gentleman came by at the end of the day to haul it all off. The price was competitive, I was provided a Certificate of Insurance before the job was started & I can't say enough how professional they were. Job well done & thank you so much!

From the owner: Do you have old furniture or construction debris taking over your property? Turn to JunkWorx for…read moreresidential or commercial junk hauling services. You can count on us to remove your large, unwanted items with ease. Our family-owned junk removal company will haul your things away and recycle them. We also provide demolition services so you can clear space in your yard quickly. Call 502-276-5244 today to get a free estimate on junk hauling services in Louisville, KY or the surrounding area.

Delivery was prompt. Payment and contract process simple…read moreand efficient. Would definitely use again. Reasonable pricing.

From the owner: We deliver to your home, business, or anywhere there's a mess!…read moreDumpster rental service for all your cleanup projects that can be a hassle and a headache. Don't stress over where to throw that trash away JCWS will pick up the mess! Give us a call 502-999-6867