I came in for a passport photo, and the service was outstanding. Destiny was friendly, professional, and made the process quick and easy. Highly recommend! read more

This is a clean and reliable venue for all of your packaging and postal needs. I needed stamps and despite they charge a $5 fee, I would rather come here then the USPS since it is always busy with long lines, no service and just a filthy outlet. I know most of the people who work here and they do a great job. As the holidays are upon us, this UPS store is a great place to mail all your cards, gifts and packages. RECOMMEND read more

Great service! The staff is very friendly, helpful and knowledgeable. Parking can be challenging, during the peak hours, but off peak hours is no problem. Service is pretty fast, and PO Boxes are really convenient. read more

The BEST, always the nicest and most easiest folks. Nancy was so kind. Can't say enough things about the experience every time I come here :) read more

Finding a UPS drop off proved super awful this evening, tried to figure out where the Panay Way location is but couldn't figure it out. Next I selected the location on Washington, should be easier, there isn't a easily visible sign, had more than a few horns honked at me, feeling super frustrated with it all, because I needed to drop off a failed Amazon purchase... I enter the storefront and was immediately greeted by a happily over the head waving hand of the most delightful representative!!!! I'm sad I didn't get her name for this review, she made the most annoying effort evaporate! Fabulous customer service. Maybe my receipt will help the owner know who deserves a JOB WELL DONE! read more

The UPS Store - I hope the owner can figure out who deserves accolades, I totally appreciated their enthusiasm and seamless assistance - Shipping Centers Near Me - Marina Del Rey, California

This is honestly the best UPS store. Everyone is professional courteous and quick. Lucky to live near by.

The staff is excellent here and always smiling and there to help!! I really appreciate how they go out of the way to make you feel welcome when you come in for your Amazon package!! read more

Update! Please refer to my previous bad review. So I went back to this location today, Saturday morning, 6/22/2024. (This was my first time going back since that bad customer service incident back in April...) This time was a lot better. The young guys and young ladies working there were nice and helpful. The store was peaceful. No bad energy. I didn't have to deal with any bad treatment, drama, or problems of any kind... Thank you for listening to the feedback, and thank you for treating your customers right! The way it should be. The young man helping me out today (I'm sorry, I didn't get his name) was nice and respectful to me (unlike the girl last time...ugh.) I was helped efficiently, and so I was able to do what I needed to do and get out of there, and go about the rest of my day, stress-free. Thanks, you guys. Oh! The store is clean and organized, which I can appreciate. Nice presentation. read more

Awful service, a shipper had sent three packages here via UPS to this location a UPS store, costing 270 in shipping. They refused to give them to me unless I gave them 10 dollars per box and ended up charging me 30 dollars because the "owner" had changed its policy. So if I'm hearing this correctly a UPS store regardless of whether it's independently owned or not is charging for getting your package from UPS. Best part this is a per location basis, so basically a greedy business owner. Fresh! read more

They don't let you use their tape. They used to. I guess it just depends on who you get helping you. But it's a shipping store, even USPS lets you use their tape. Avoid this store. read more

Had ups package and send some items to a client out of state. They must package the items to make sure it would be insured incase if an incident. My Client only received one notice before it was returned to UPS store, there is always someone at the home as well. I was never notified of return until i went into location to inquire the where abouts of the package. The package was returned destroyed and I had to pay to have them package and ship again. Each time it was $300 to pack+ ship. I asked to open a claim and checked in with the manager every week for status update on claim. Starting no updates each call. After 3 months I asked for the claim department contact so I could follow up myself regarding claim. I found out they never opened a claim and it was past the 30 days so my dispute was no longer valid and I couldn't dispute it with my cc even. I emailed the owner who was in Europe and took several weeks to get back to me. Stating there was nothing they could do, even after I had explained that their own staff had been lying to me about the claim for 3 months. He offered 10% off my next shipment. It's was the most unpleasant, unprofessional experience and the owner did not care about my situation and feel it was purposely prolonged so that I could not file a claim or dispute on cc. I'm writing this for other people who might encounter this experience with a claim. I would do the claim yourself with UPS directly not thru the store and I would dispute it with your cc immediately The items were also very poorly packaged for the value of the items was expensive and had to pay for additional insurance as well. Since ups locations are individually owned I no longer use this location. read more

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This is my go to UPS for all my Amazon returns and mailing in general. It's more expensive than USPS but worth every penny. Store has recently been remodeled. Good parking right in front. Employees are actually happy and helpful, especially one employee in particular named ANTHONY who is a rare find! Store is run efficiently, even if there is a line, due to swift employees who know what they're doing, you won't wait more that a few minutes! I find this store superior to the other UPS stores in the area. Congrats to who ever runs or owns this store. read more

This place does everything!! Know the current and past managers. If you have a UPS need and in the area, they will take care of you. Shout out to Marlene and her staff and Chuck!! read more

The staff was surprisingly helpful and quick. Would come here again. Easy to find parking. read more

Good folks! helpful and courteous. We had a box there for years, and when closing it worked with us to avoid any extra fees. Would recommend going here. read more

Every time I go there's some shady sh*t going on outside the building. HOWEVER, inside the business, they're totally welcoming, friendly, efficient and professional. I'll continue to go there for my package mailing needs. I wish the shopping plaza building management would offer some security to deal with the surrounding elements that might deter potential customers from coming. read more

Astoundingly beautiful customer service. Luis, Jocelyn and Riley are sincere superstars!! We flew in with a tornado of packages on a recent Saturday afternoon, and the teamwork/acumen/efficiency/kindness/intelligence/humanity displayed by all three individuals basically stunned the heck out my partner and I. After moving into the area, we now know who is the #1 UPS store for us on the westside. Yep, you best believe it is Store 5581, babeeey!! Remember people-- what you give is what you get. Anyone who works with the public at this stage in society deserves all the awards. So please try coming in here with an appreciative attitude (versus the typical impatient, rude, entitled and complainy way of living) and I guarantee you that your experience will be extraordinary. They are a stellar, radiant team and store. See you guys very soon. xxB read more

I can't say enough about the care and service provided by the staff at this location. I had to settle an out of state trust. To do so there were multiple legal documents that had to scanned, printed, emailed, copies and mailed on numerous occasions. Aware of the import of this matter, the staff went of their way to handle all of the administrative tasks including, notarization, notification to the attorney via email of the shipment and scanning to his office. The staff will quickly know you by name and retrieve your packages. Just a wonderful place to transact your business! read more

Mediocre service. Store is under construction so lacking in most services except shipping so don't expect assistance with packaging your item. Not very knowledgeable personnel. read more

Employee made it sound like I needed to purchase a box to ship an item I already had a box for. Then after charging me he denied it.

This is my local UPS store. Been coming here for years and service is always easy and great. The old staff was the best, at one point they seemed to have gotten all new staff overnight! Took a while for me to feel like they had it down like the old crew but once they did all was a okay. Even when it's crowded they get through the lines pretty quickly. Chuck is great and the girls are all very accommodating and friendly. read more

Excellent customer service!! Products and packages services are way over priced though. DIY as much as you can before sending anything out here. Buying boxes & shipping supplies are cheaper everywhere else too. The really take advantage here. read more

Anthony is a legend! We had a chair we needed to return to Amazon and instead of sending us away, he went above and beyond to help us. Anthony was so helpful and positive. We've never had so much fun at UPS. Thank you Anthony! read more

The UPS Store - Shipping Centers Near Me - Marina Del Rey, California

The people who work here are so rude. I get that processing Amazon returns all day isn't fun but they need training and to be fired. Learn customer service!!! read more

You might be scratching your head as to how and why any sane individual would give UPS 4 stars. Perhaps I'm feeling a bit generous here as it is a Friday afternoon, but a one phrase answer comes to mind that may strike fear and panic even in the most responsible, OCD type people: United States Postal Service. Yep. Despite the exorbitant cost to ship anything; broken delivery time promises; and the occasional lost or damaged package (I've only experienced 1 lost package thus far) - UPS STILL works for me and leaves their competitor USPS in the dust! In all seriousness, I've only experienced kind, pleasant, efficient customer service at this location - and I have frequented this shop for 11+ years. Efficiency does NOT exist while kindness and helpfulness at USPS are dirty words. I won't go into sordid details. And as I am able walk to this particular store, the UPS convenience for me is unsurpassed. I still get a little antsy wondering if my package will arrive and in one piece - but 99 times out of 100 it does. Those are VERY encouraging odds! The only time a package was lost it was because it was USPS and UPS warned me clearly that they cannot guarantee delivery for USPS. Lesson learned. Someone made out with a year's supply of highly nearsighted, turquoise corrective contact lenses. I'm thinking the recipient of this precious package was highly disappointed upon opening this unique item - maybe they sold it on ebay for a good price. I hope so. Sometimes life is all about expectations. USPS set the bar soooooo low that well, you know. . . I will take what I can get! read more

The worst branch . They Lost my package, customer services stinks. Avoid this branch at all costs

William gave the BEST customer service. I brought in ten 60lb awkward boxes and he helped carry them inside and process each one as if it was enjoyable for him. I have been stressing about this return for a month and he made it so simple. Thank you! read more

Been here twice. Called ahead both times and looked online - both times they said they were open then arrived and they were closed. That's 2 strikes won't be trying again at this location read more

I've had my box here for more than 20 years. Staff has always been super super helpful, friendly and kind. Yes you pay more than the post office but it's so worth it- time is money and usually there are no lines or not much wait time, staff is warn and friendly and they sign for my packages so I don't have any concerns about stolen mail at my home. Plus I can maintain my privacy so my physical address is never used for anything. . Marlene the manager is so kind and professional. I can't say enough about these folks. read more

I recently had to move about 3000 miles and thus needed to ship a lot of stuff - bulky, heavy, fragile, etc. I would go into detail but that's gonna be boring. Essentially two afternoons in a row I showed up with about 3 hours worth of stuff to ship pretty much completely unprepared and Griselda and Venice were almost too nice about it. I was basically brain dead and worthless and definitely stressed but the UPS store in general didn't add any and might have eased it a bit. As someone who spent probably six hours there over two days the staff have a good rapport with each other which was entertaining - solid distraction from my self inflicted logistical headache. I felt like what I was doing should qualify as some form of torture under some body of law but they didn't seem to mind at all and were great at packing things. Everything came through fine, on time. Boxes beat up but my large PC, monitor, records, turntables, among other fragile items, and a few 50lbs boxes with just random thrown in stuff made it over perfectly. Take it from a person who just spent $3000, solid store. If I still lived in Venice or even LA I would go out of my way to use them after this experience. Was it "expensive?" Not in a relative sense to any other competitor and in my experience of moving like this UPS is less expensive and more reliable. read more

We have been with the UPS Store in Marina del Rey for about 12 years. They are located in a small center that has quite a few other small stores with a very small number of parking spaces. We normally go at off times but if you work and have to go at busy times- it's typical to pull in and have to wait for someone to pull out. Luckily, most move in and out of the stores near the UPS store so your wait is not long. They have been great at what they do-getting and sorting mail and packages. We travel a lot so also have them mail it often-usually at a good price if you are in the contiguous US. We have had good luck with that as well-except the one that was extremely important. We had to have them send mail while living in Hawaii. We were sailing a boat from Hawaii to the US and that mail bundle had a guide for marinas along the California coast if we needed to stop. The person who took (or tried) my information didn't get the address correct despite me spelling it slowly and having him repeat it back. He finally actually got it but sent it to a wrong address. Luckily, it came anyway but was missing the book-the entire reason that we were having it sent. At a very high cost-over $30! They wouldn't give a refund (said they couldn't refund it but would give us a free fee at some point in the future when we send mail again. They did take $5 off the last time we sent mail but we certainly never got the amount we paid to send a book-that wasn't there. The workers they had 10 years ago at UPS store in Marina del Rey were great. They were intelligent, quick and friendly. They always called us by name when we came in to get our mail-we miss them! The workers they have now do not do as good of a job (causing the entire problem above). We are still using the store and they have been ok for the normal processes. But because of a couple bad experiences, I no longer recommend them. read more

I've been coming to this Store since it was USA Mail about 18yrs ago. I have had my favorites though the years but I must say the Griselda is my new favorite employee as of the last few years! Her help is something to be looked up too. UPS is lucky to have her as an employee. I wish there were more like her! read more

Happy and friendly staff helps you with all your shipping returns items tony is very helpful

Anthony R. Was extremely helpful and attentive. Helped me secure the contents of my package and even taped it closed for me. Was a great experience and very fast. read more

I will not go to this UPS store again. There are many other UPS stores in the marina and I will be sure to go to those instead. I went to the store today to mail an item that was already packaged up but just needed a box. Jessica refused to show me the box until I insisted as she was busy weighing the item and charging me and completing the sale. I had to explain to her that I wanted to see what the packaged item would look like make sure the box is the right size and she displayed nothing but attitude for this request. I went at 6 PM and maybe she was disgruntled that it was the end of the day but I believe that the store is open until seven. She was very unpleasant during the entire transaction and refused to package up the item until I insisted, refused to tell me if packing material was included in the price of the box or if it was separate. I had to pry every little bit of information out of her. Then she entered the information and the whole thing had to be done over again at another register. I really did not want to be treated this way at a UPS store. Jessica is not a good representative of your company. read more

I went in today for a notary. The notary was not available. "Can I make an appointment? Brunette woman says "we don't take appointments." Sign states they do. They never answer their phone. Woman states "we are very busy". They were not. Three workers two customers. Most of the people there are great. This person was not professional. Rude in fact! read more

the best ups store bc of the employees!!! especially marlene!!!!!! she is the best!!!!!!!!! she helps me with everything!!!!!!!!!!! thank you marlene!!!!!! read more

Wow the honeymoon is over! A year ago I transferred all of my business from FedEx to UPS just because I loved this store so much! Not sure what changed, but I went in to send a package and the guy behind the counter informed me that it would be $3 to print my shipping label! Shocked, I told him I had never been charged that much before (I think maybe it was $1). I told him for a small business that was not sustainable, I had already paid nearly $20 in UPS postage, and $3 to print the label was insane. He rudely said this is the rule, like it or leave it. Ah hem, well I guess now we know. So sad because it had been such a pleasant run but for a small biz this won't work. read more

The UPS Store - Shipping Centers Near Me - Marina Del Rey, California

BEWARE when shipping anything here...WORST EXPERIENCE EVER! I went to this UPS store to ship a laptop to my brother. I had already packed and taped up the box myself at home, so it was ready to be shipped. When I came to the UPS store, the person behind the register measured the package and weighed it in front of me. The package arrived a few days later, and to my surprise and horror, the laptop was missing and only contained packaging material when my brother opened it! I insured the package prior to shipment, but what has been so frustrating is how long it has taken to process and receive my reimbursement check. It has been over 3 months and I still have not received the payment. Every time I call the store, their response has been "the owner has not dropped off the check yet, please check again later in the week." This back and forth dance has been going on forever now. They do not seem to have any sense of accountability and have taken no initiative to follow up with me on this claim. I've emailed the store owner numerous times, and he has yet to respond or reach to me with a definitive ETA on the reimbursement status. I find it quite ironic that he has been responding to Yelp reviews, but not to his actual store emails. I would give this review a 0 out of 5 if I could. read more

The UPS Store - Packaged arrived with missing laptop. - Shipping Centers Near Me - Marina Del Rey, California

The staff at this UPS store are absolutely great! The Notary guy, Andrew Shawn Leader, not so much. He was rushing me and when I asked about the $5 "notary" discount that's offered on Yelp when you "check in" he would not apply the discount, even though it's advertised. He was just a dick about it and make up excuses not to give me the discount, so I won't be going back for Notary services. read more