This store the the best Box store on the Westside. Jacob is the best. He took the time to cut down…read morea box for me so I would save on my shipping cost. The service here is second to None! I highly recommend them for all your moving or shipping needs.

Walked in unsure of what size boxes or how many to purchase but the owner of this place was an…read moreangel and so helpful!! Really appreciated all the advice as this is our first big move and have no idea what we're doing

Walter RULES I moved…read moreand have to give this place all the love. Walter (I think that's his name) is hilarious and helpful. Love the policy here where you can return moving boxes you buy and don't use My moving truck was ready on time and ran well for my in town move. Hope it's a long time before I have to come back here but if it isn't I shall 100% return to this location for my moving needs.

In the past this place was fine. But this weekend they way overcharged me - plus the jr staff…read moreserved major attitude - & if I hadn't gotten a notice from my bank I wouldn't have known! Plus, when I did get them to straighten out the miles, they didn't cancel the 1st erroneous charge (checked my bank statement & customer svc). So I was out $508, more than triple my $145 bill. Fixing that took another phone call. Total time to fix since rental: 4 days. Here's what happened: I rented online at the advertised $19.99 for a small van, & bought the $30 insurance. Then at the 9:15 am (Sat.) pickup time we checked the van & photographed the gas gauge . Then we drove 104 miles R/T (SM to Foothill Ranch & back) to pick up an antique bed frame. We returned the van w/in 6 hrs, which included driving, loading, & a stop at home (about 10 blocks from Uhaul) to unload/eat lunch, & then gas up (next door to Uhaul). I really hustled too, since I overheard the (nice) manager say that they were over-booked, & needed vehicles returned ASAP. I wanted to help him out. Here's the math: Their $19.99 base for the van + $92.56 for 104 miles (at .89/mile, online) + my $30 insurance = $142.55 + tax. So maybe w/ tax it would be $150 at most. (At their later, revised invoiced rate, they dialed it down to .49/ mile.) ** Update - just to be clear, the senior manager there is great, he's on the ball & chill, & 100% there to help. In the end, they said I drove 130 miles and not 104, but I was just too tired by then to argue over $12. Continuing: So initially, they charged my card about $362, because: 1) The (nice) mgr charged me $89 as base (instead of $19.99), which included 100 free miles, to save me a few $'s. Mileage over that would be .49/mi. Great! But I had no notice about that/ surprised. 2) Then the jr staff added 425 miles to my bill, & charged me for driving 529+ total miles in 6 hrs. Wait, what? Unless I rented a rocket, that's not physically possible. We actually returned to SM by 12:30pm, before unloading, gassing up & returning the van. I had two witnesses who saw me drive just to Foothill Ranch (near Anaheim) & back, & had relevant texts & photos made en route. (Not good enough proof). So when I called their rental office, their jr lady staffer told me it was $1 a mile. Even tho their own website says it's .89/mile. SMH. That same jr lady staffer also tone-policed me & blamed me for not photographing the odometer - which is literally their job. So, customers are the employees now. Anyway, after I gave her my info, she still had no idea what my odometer said, even tho that's how they calculated my mileage. She also didn't know what the van's odometer said when they rented to the next person. Obviously, my ending odometer should match the new client's starting odometer -- as long as the check-in staffer didn't mix up vehicles. All of which they should have on their computer, since all the contracts are digital. She repeatedly asked me how far I drove, which I told her, over & over, 104 miles R/T. It was still on my cellphone map app. I finally said - please just read the contracts - mine, & the person after me. Plus the person before me, if they need to. Nope - she refused to do anything about it, saying they needed to inspect the van when it returned. Why? Well, when I called their national customer service, this type of vehicle-odometer dramedy-of-errors was not news to them. Uhaul explained that it's common that *the return staff make careless errors, & fill-in vehicle A's odometer on vehicle B's paperwork.* Wow. I never had that problem at Enterprise, where I rent a ton. Plus the staff there are professional & welcoming to both employees & clients of all kinds. They don't slouch around in chairs, complaining about needing time off & serving attitude. Maybe those staffers should intern down the street at Enterprise? Because wow, they act like they just don't want to be there, & that the clients are a huge imposition. And that was before there was even a problem. If you need explain a problem & maybe fix it, they'll interrupt & talk down at you, trying to dodge responsibility & blame you. So just be aware, if you use this Uhaul office. You need to be the unpaid employee-of-the-month. Otherwise, you may end up paying for someone else's mileage on top of yours. And it won't settle for days. So: 1) take photos of your odometer *before & after*, 2) keep ALL gas & other receipts to prove your case in U-Haul court, & 3) check your receipt! If there's a problem, & their jr staff messed up, Uhaul advises it can take awhile to get it sorted out. How long? Well I rented Sat., & the staff told me vaguely to "check back on Thursday." So if they overcharge you, you could be out the wrong amount on top of the new, corrected charges for an unknown amount of time. That's how they did me. Good luck!

Excellent customer service and selection, thanks for delivering my bubble order that wouldn't fit…read morein my tiny car.

I walked into Box City planning to buy about 10 boxes so I could ship some products out of state. I…read moreasked one of the staff members where I could find a specific box size, and he immediately asked if I needed help with packing. I had no idea they even offered packing services. I told him I had a bunch of items already boxed up in my car that needed to be repacked properly for shipping. Without hesitation, he offered to help bring everything inside and asked if it would be okay for them to repack everything to make sure it was secure and shipping-ready. Since it would have been a lot of work for me to do myself, I gladly accepted. I asked the front desk for his name -- Suhan. Soon after, another team member came out, helped bring all my boxes in, consolidated some of them into larger boxes, packed everything professionally, and got them ready to ship. Since I had arrived close to the end-of-day shipping cutoff, Suhan even told me he could personally drive my packages to the UPS center to make sure they went out that same day. That level of service is rare. As a business owner myself, I pay close attention to customer service, and the service I received here was truly exceptional. These guys are professionals and clearly care about their customers. From now on, anytime I need to ship something, Box City will be my go-to place. I highly recommend them to anyone looking for reliable and outstanding service.

Great place to store your stuff! The guy…read more Great place to store your stuff. It's very clean, they play nice music which helps keep you entertained while you're organizing! Julio is the manager and he's very nice and helpful m!! In fact, all the guys that work there are nice and helpful!!

The property manager Julio is a short, irritating man who follows the tenants around and scolds…read morethem like they're children. Clearly he is one of those people who thinks because he's in management that he's so powerful. Classic short man syndrome. The other employees are wonderful and pleasant and I have never had any other issue but the property manager really needs to be taken down a peg, and it's pathetic that he has nothing better to do than to harass tenants who pay alot of money for units over nonsense. Use the storage center down the street if you're in the area. So happy I've moved out!

I never thought I'd have any reason to have "a favorite" UPS store ... like you just drop off a…read morepackage at any store wherever you're at, fine. But the last three times I've been here, Jarod has helped me and given me the best customer service. In an America where capitalism overlooks quality and care to focus on mass numbers and revenue, qualitative characteristics like intentional and kind customer service, a well lit space and clear signage is overlooked. (The UPS store I sometimes go to on Santa Monica is just cluttered and ... just no.) So lately I've made it a point to spend my money ONLY where I get those things. now I will only frequent this store for not just my returns lol but for my mailings as well because I want to be part of the reciprocity cycle. I want this store to do well as they do right by me. Thanks for seeing the leadership and talent in Jarod who is a great hire. Happy Sunday!

its pretty sad when the UPS agent asks me what COUNTRY HAWAII is in.... Yes what COUNTRY, then i…read moreget charged $270 bucks to ship a 6 lb package. Incompetence and a rip off. This has happened repeatedly at this locations. They hire morons.. Will take my business elsewhere

The facility is always clean, the staff are very welcoming and competent, and the gate hours are…read moreconvenient for me. It's also very easy to access my unit because the elevators are large and work well, and the halls are wide. To be clear, the only reason I'm giving 4 stars instead of 5 is because it's so dang expensive. Even with that though, I would heartily recommend this place.

Anyone considering storing items at storquest, take my advice and don't do it…read more I have been a faithful customer for 3 yrs always paying my monthly fee on time. Before it was changed to store quest my storage was broke into 2 times but since I didn't have insurance I was S.O.L. the next month I was told I was required to pay for insurance Since then my rent for a 5x10 unit went from 110. To 155.00 The employees seem sketchy and the corp. Office ups the rent without a reason. So my advice fine another storage facility if you want to keep our stuff. ! From a dissatisfied customer Linda

I was in a bind and they saved the day for me and my Team!…read moreI'm moving from Ktown to Manhattan Beach in 3000sq ft of offices and it felt like an impossible task. Sean, Ali and Mansur were a lifesaver. I'm so happy with the work. Punctual, even when I was late, respectful, efficient, and such nice gentlemen. Highly recommend as they are worth the coin & thankfully still within budget too! Worth even more, shhh. I can't recommend them enough! Should I need another move I would absolutely go to them again. 20/10 stars !

So disappointed. We moved in June. So many things were broken and they started the process of…read moreaddressing it and then stopped communicating. Our TVs were broken by these movers. Our main 64" for our livingroom has permanent turquoise digital lines across the top of the screen. The other one just doesn't even work. They told us they would refund $300 (not enough to even buy a replacement tv) but they never even refunded or responded to my husband's inquiries. Such poor customer service. Beware! You don't want broken things when you already have dealt with the stress of moving. Here is the list of things broken: Subject: Moving Insurance Claim - Damaged and Missing Items Dear AJ, I am writing to formally submit a comprehensive moving insurance claim for multiple items and property that were damaged during my recent relocation from Richmond Ca to San Diego Ca. All items were in excellent condition prior to the move and were significantly damaged upon arrival. 1. Damaged Item: Samsung 70-Inch 4K UHD Smart TV * Model Number: UN70TU7000BXZA * Serial Number: 0AWX3DTP904178A * Condition at Pickup: Brand new, no screen defects or external damage * Damage: Severe vertical lines and discoloration on screen, consistent with internal panel damage caused by impact or pressure during transit. No external cracks observed. * Estimated Replacement Cost: $700 2. Damaged Item: LG 65-Inch 4K UHD Smart TV * Model Number: 65UK6090PUA * Serial Number: 903RMXX4W666 * Condition at Pickup: Brand new, fully functional * Damage: Cracked upper-left screen corner with spiderweb-like pattern and complete screen failure. Likely due to drop or impact during move. * Estimated Replacement Cost: $400 - $550 3. Damaged Items: Two Bernhardt Sofas (3-Seater) * Brand: Bernhardt * Quantity: 2 * Condition at Pickup: Excellent, like-new condition with no structural or aesthetic flaws * Damage: * Corner panels torn and frayed * Exposed internal padding and wood * Stitching damaged along armrests and seams * Multiple impact marks and crushed edges on both sofas * Estimated Replacement Cost: * $2,200 - $2,500 per unit * $4,400 - $5,000 total for both sofas 4. Damaged Item: Antique Ethiopian Heirloom Plate * Description: Hand-painted ceramic plate with traditional Ethiopian geometric motifs, passed down through generations * Condition at Pickup: Intact and protected * Damage: Severe crack with large section broken off * Cultural Value: Irreplaceable heirloom of East African heritage * Estimated Value: $500 (based on comparable antique valuations and cultural significance) 5. Damaged Item: Solid Oak Cylindrical Furniture Piece * Description: Artisan-crafted solid oak furnishing with visible natural grain, part of a luxury collection * Condition at Pickup: Structurally sound and unmarred * Damage: Long, visible crack through body, likely due to pressure or impact during transit * Estimated Replacement Cost: $1,200 6. Missing Items from Move These items were not delivered and remain unaccounted for: * One additional television (brand and model details available upon request) * Antique Ethiopian ceramic plate (prior to discovery of damage) * Solid oak furnishing (prior to discovery of damage) Total Estimated Claim Amount (Damaged Items): $7,200 - $7,950

10 stars! 100!!! I was printing programs last minute for an…read moreevent. They were accommodating, so kind, and opened early so I could pick them up and rush the finished product to my event. They were in close communication every step of the way. And the quality was beyond what I could have imagined. So so beautiful and HIGH quality!! For the same price UPS store quoted me for photocopy paper that would have looked like I printed it myself. The service and the product were beyond what I could have imagined and I cannot recommend highly enough. Stop looking and go print here!!! Thank you Gina and Tina and team you are the best!

Excellent and reliable and friendly! What else do you need from your local mailbox service? How…read moreabout fingerprinting and notary? They have you covered! Prices always competitive and they have everything you need. And they're friendly!