I had a super great experience at this UPS store. I had quite a few Amazon returns stacked up and, Lizzie ( I believe that was her name) was SO sweet and kind. Her energy was truly contagious and she made what was a simple task, much more fun! I do not frequent this location, so I cannot speak to all their services, but do know they can be a great one-stop shop, as most UPS's, from passports, shipping, printing and of course, Amazon returns! This location was also staffed very well, which can be a hit or miss with UPS's. Overall, great interaction! read more

Shannon was so helpful!! I went in and was prepared to annoy someone since i didn't know how the Amazon return goes and my printer broke but she helped print out the return form, found a bag, and was so reassuring. Need more people like Shannon. read more

Who the fuck closes their notary services on a Friday afternoon when people are just getting off work. Have a fucking schedule posted or don't have the service at all. UNSAT!! read more

Lizi is the reason I'm doing this review! I've been to this store multiple times over the last four years and have also been to three other local UPS stores. This store is hands down the best and now the only one I go to. This particular visit was especially awesome because of Lizi. The store was busy when I got there and two associates were already with someone. I had three people in front of me and I probably stood in line around 20 minutes. Both associates were kind and attentive to the customers in front of them. I had the pleasure of being helped by Lizi, who had helped 2 out of the 3 people in front of me. Each time she took a new customer, she greeted them warmly, apologized for the long wait and then asked how she could help. Each interaction was handled with care and a smile. And she kept doing it with each customer, myself included! I was in retail for many years and also managed multiple stores so I know when you've got a good employee and man, Lizi knocks it out of the park! I've always had a great experience coming to this particular store but that day was exceptional. Thank you, Lizi, for your excellent customer service, your genuine smile and care and for making my errand a little brighter because of our interaction! (Management, give her a raise!) I highly recommend this UPS Store to anyone needing their services. Say hi to Lizi for me when you're there! read more

VANESSA THE STORE MANAGER IS AWFUL!!! I am unable to go to their location due and was trying to have my package picked up by my husband and the online service would not let me pre sign or select someone else to pick up the package. I called eight times with no response from anyone from the store to let them know the situation and get my package picked up. My husband goes out of his way to go get the package and they tell him he can't, even though he has the tracking information the slip that shows it was attempted to be delivered and explained the situation. The store manager Vanessa was extremely rude and unprofessional, she said couldn't help me did not offer me any other suggestions raised her voice to me and was extremely unprofessional and started arguing with me that she didn't have to answer the phone or help me. She deserves to be fired. read more

Today Maximus assisted me with an Amazon return and he was so nice and not just to me, but with all four customers and he showed this great customer service while also training a new employee. I appreciate this full service location because you can also self assist with Amazon returns. Great job Maximus. read more

Sounds funny doing a review on a mail place BUT Absolutely amazing team they have here! I'm here like once a week with a return or faxing papers and every single time they are always so kind and helpful, as long as I can I'll stay going to this location because of the amazing staff they have! They should know how awesome they are and so should their bosses as well :) read more

This place is great, knowledgeable and understanding. They even having a great working respect for the mailman that comes in the morning to pick and drop off. I like that, feels like we all are doing this together. Vanessa, Jen, Danni, Tessa, and Shy are very friendly and helpful. Highly recommended. read more

Another of my fav east valley shipping dropoff locations. I loved the prior staff, but the new staff is polite, cheerful, conscientious. Great selection of greeting cards, colorful paper, bubble envelopes - not your average vanilla manila selection ;) Parking is scarce and chaotic. Try the adjacent east lot, facing Lindsay. read more

I've gone in here several times to mail a few things as well as to return lots of Amazon stuff and I always find the people very friendly, very helpful, and now they even have a no contact, self-serve drop off great place to go!! read more

Today I had to get a few documents notarized and went to the UPS store (#1320) on Broadway St in Mesa. I usually do not write reviews for this type of service but felt compelled to do so today. A very sweet girl named Shy took care of us. So friendly and great at what she does. Always nice to get great customer service these days! Very refreshing! I will always use this store for my shipping and notary needs! read more

I went in there yesterday to print out a few things. Jen initially started helping me. I had a few question about a specific document I needed in color printed. She was so patient with all my question, being that they were very busy that didn't stop her from being patient and very helpful. I went on to use the computer they provide, and I was having issues on how to attached a document and Vanessa came over and helped me. She was also so nice and patient. She figured it out pretty quickly, and I was able to get my documents printed. I did mention how nice they all were, and again very patient even though they were busy. I could tell they love what they do. Their friendliness said a lot about their customer service skills. I will continue to bring them my business because good customer service is hard to come by, especially by all the employees not just 1. read more

I called the UPS Store and was quoted $70 for overnight delivery but when I got there I was told the price is $113 then within minutes the price dropped to $94.00 This is crazy! read more

The UPS store on Lindsay and Broadway is the store where small business owners, business people, or people that just need a UPS store's services need to go. I especially want to recommend Shy to management and complement her for her friendly, prompt, professional, and accurate services. This store has a lot of potential for growth, but it is extremely sustainable due to the cohesion, effectiveness, and professionalism of the staff. read more

Prompt service, professional customer service, positive attitude, informative, and effective. I'll be back. read more

The store manager dropped a package of mine from about 4 feet in the air, the when I protested the abuse, she rudely told me that my package would see far worse than that during transport. Avoid this plave like it has the plague. read more

We went there for notary services and found Jen was more than helpful. She provided the expected services, but also volunteered additional and very helpful information. She deserves a thank you! read more

I have gone to this location multiple times and they are the best! I have also been to other sites that are not so great and do not know how to do basic things things like scan documents onto a zip drive. I came to this location and was promptly taken care of by Vanessa both times. She is smart, quick and efficient. I won't go anywhere else now. Shout out to Vanessa! read more

I seldom write a review for a business. I frequent this location a few times a month. To my surprise, the staff always knows who I am. I'm welcomed with smiles and friendly service. Despite the busy time due to the holidays, the staff stays in good spirits. Management has taught the staff to provide good, quality service. read more

Shy and Vanessa were AMAZINGGG ! They helped me an a terrible experience I was having with a former employee with retiring equipment !!!! I appreciate Shy she was very helpful and giving advise on what to look for and etc ! GIVE THESE HARD WORKING LADIES A RAISEEE ! read more

Not all UPS stores are created equal. The one at Power S/o the 202 was a waist of time . The manager spent five minutes telling me what he couldn't do . I had a couple of light whips from an ATV I needed shipped to CA. Couldn't pack them, would rather not send them in bubble wrap. No stars for that location. However I went to the location at Higley and Elliott. Five stars for them. The manager Scott took the time to understand what I needed. He offered to pack them securely and placed cardboard tubes on the ends for additional strength. It's refreshing to find a business with courteous and helpful customer service. read more

I cannot say enough praise about this location and its dedicated crew! I've gone in a few different times for small errands, but earlier this month I was working on a huge print/mailing job and having issues with my home computer and went to the location at Broadway and Lindsay. Angel helped me and was so patient and considerate, was able to get what I needed right away. I went back a couple days later to get more printing done; the store was packed, almost like a holiday crowd. This time, Vanessa (the manager) helped me and even with a chaotic crowd, she was calm and gracious, able to multi-task, look people in the eye and smile. I went back two more times, and each time everyone was on point, handling customers, calling regulars by name, asking if anyone had drop offs to make so they wouldn't need to stand in line waiting. This location has exemplary customer service and is incredibly helpful and friendly, all the while being professional. All the people I've dealt with her do a great job, but I must call out Vanessa and Angel for their patience and assistance, they went out of their way and really made a stressful project so much easier for me. This is an outstanding store with amazing people! read more

Jen and Vanessa went above and beyond with their support to ship my package. BEST UPS STORE EVER!

Fantastic employees! My husband had a large, heavy box he had to drop off. As he approached the door (which only Pulls to open - how stupid is that? Why not install a door the customer can push open when their hands are full??), a Very nice young man hurried over and opened the door for him and took the package from him! Chivalry and courtesy are not dead! At least not at this store! read more

Really professional really great staff very impressed all around good atmosphere very patient actually with me today I recommend this UPS because like I said very professional around good atmosphere manager excellent I love her she was really great today shout out read more

I absolutely LOVE ALL the staff here!!!! These women are so nice, helpful and informative! I use this location often and they know be by name. Thanks ladies!!!! read more

I was surprised to find that I was charged $2.16 to print out the label for an Amazon return! This is something that I never had to pay for in the past at any other UPS Store. In addition to that, she really should have mentioned that before she printed it. She was nice enough to help me seal my package but Vickie you should let people know in advance that there is a charge. Never paid for them to print label! Pretty petty. read more

I rarely write these but, LESLIE was Fantastic today at the Mesa location. 2753 E. Broadway Rd. She was patient explaining the various products with advantages for each. Very professional ~ Thx so much ~ read more

Every time I go into this location everyone is helpful and amazing. But this time Danielle totally went above and beyond to help me. I ordered a digital birthday banner on accident and had no idea how I was going to get this printed nicely or cut out. Danielle did an amazing job, she really out did herself with helping me and willing to give this thing a try. Truly thank you! read more

was greeted once I walked into the store, and the employee, Shy, was such great help and so nice to work with! she definitely assured me my package will be packed securely and get to the destination. also there was a new employee who seemed to just start and she was also doing a great job helping other customers in the store... thank you guys for being such a great UPS store :) read more

I bring my Amazon returns here.The staff is friendly & efficient. I'm usually in and out in 2 minutes.

I have been a customer for almost 4 years. All of the staff are friendly and helpful. Never had any issue that other reviewers are complaining about. Some people need to understand there are busy times / seasons. They are rarely without a line, but typically 2 or 3 customers ahead of you during non-peak hours. Patience and understanding is needed. I highly recommend this store. read more

Efficient and friendly. Mary is very nice and always welcomes me in with a smile. Their shop was a little disheveled, but they had signs up explaining they were u see renovation. Overall experience is always good. read more

This store has always been an easy drop off for our return packages... Typically in, out and on my merry little way. My only real wish... They were across the street instead of 2 miles away! Maybe I should move.... read more

Lucia gave tremendous customer service and follow up! I highly recommend this location. The team is professional, knowledgeable and kind. Thank you UPS store 1320 team! read more

I had to ship a valuable antique vase across country. I was SO happy when it arrived safe & sound and it was so well packed!! Thank you to the staff at this UPS store you are amazing!! I trust them with my valuables and will be a customer again soon!!! read more

Just wanted to say thank you to the guy that stayed open 4 minutes after they clesed so I could get my package sent out on time. Your awesome guy! Did not get his name, but he had red hair and glasses. read more

They refused to ship a rifle scope because it was considered a "gun part." They said I would have to go to a special "hub" to ship it. I tried to explain that it was just glass and not actually a gun part. Finally I said never mind I'll try to take it to a "real" shipping place. Lady kinda had some attitude after that. Fortunately for the freedom loving people out there FedEx DOES ship rifle scopes no questions asked. I'm boycotting UPS for now. read more

They aren't very friendly at all, they make you pay $2 to print a label. There was one person in front of me and the lady didn't even notice people where in there till I walked in.. She wasn't helpful at all, was kinda rude, and didn't tell me that I could even print there until she called for the other employee to come help since more people started walking in. He was a little more helpful, helped me get my label printed. Honestly just save the trip and have a UPS truck pick it up for you so you don't have to go into the store and deal with them because the act like they don't want you there. read more

They mailed the package but only one lady working there and there were only 3 customers. But it ended up taking 15 minutes for one other person and myself to mail a package and one guy to get one copy made. She needs more training. read more