I have been shipping at Eli for years. I don't know what happened to the owner but Chris is like Dr…read moreJekel and Mr Hyde. He use to be very nice and easy to work with. Now he is extremely rude to his customers! I had an issue with a lost package. When I went in and asked for help tracking the package Chris became very rude!!!!! When I told him that he had just lost me as a customer he kicked me out of his store and told me to go f_ck my self. He did this in front of other customers!! Keep reading the other reviews. You will read reviews that are very similar to mine. I will never use Chris at Shipping by Eli again!! if you drive away your customers you don't stay in business for long!! Your response to my review shows your true colors Chris!! it's not at all hard for my wife to quit using you for her shipping needs!! You have also been rude to her!! Our friends have a similar story to tell!! They will never ship with you either!! What happened to you????!!! You use to be a great guy!! Now you are a pathetic foul mouth bully!! You can't treat your customers the way you do and expect them to come back!! Both Ann and I look forward to using Shipping With Eli again once a new owner takes over!! You are cutting your own business throat!! You deserve what is coming!!

I dropped by this place, but they were closed. The last time I dropped off a package, they would…read morenot provide any kind of receipt because the cost of the paper was a cost. I used to buy things here, but my last experience, along with all the negative reviews, forced me to go to another shipping center 13 miles round trip from my house, even though this place is a few blocks away. I understand that business owners need to maximize revenues, but as a former marketing manager for a $60 billion company, I would suggest that customer service goes a long way toward building a brand and providing some complimentary services are just part of serving the public.

We use this store for Fedx overnight documents and shipping services…read more It's conveniently located and has a helpful crew to answer your questions and ships quickly. Parking is shared in a very busy shopping center full of restaurants and IMAX Theater reducing my score.

With an excellent staff and prompt service, it is always a pleasure to visit! The store also has…read moremany extras like greeting cards. Helen V

Fabulous place always good customer service and they do everything fingerprint cards, mail all your…read morepackages and though they're what else do you

Their services offered don't match their services listed on their website and their attitude on the…read morephone when asked about them was 0 of 5 stars. Do better

Update, on Dec 23, they emailed mailbox holders that they would be closed the same day, Dec 23…read more until Jan 5 as they undergo a change in Management. So if you had any last minute Xmas gifts ( or any other important mail or packages) that would have arrived Dec 23 or Dec 24, without warning they announced they were closed for two weeks with no way of getting your mail or packages. At least give ppl a couple days notice! Luckily my wife was forgiving and was ok with a gift 3 weeks later. This was very poorly planned out on their part and wasn't near any realm of good customer service. They've lost my trust.

This place wants to charge you $3 to print the fedex prepaid label. What's the point of a prepaid…read morelabel if I'm going to pay you to simply print it off and stick it to the box?

So I stopped coming to the UPS because every single time I come here there always seems to be an…read moreissue amongst the staff or helping me with returns/ shipping and, low and behold, there was BUT Yadira, made the experience a little bit better. It's a long story and though I will lean towards, it was mostly Amazon's fault, and at first nobody was interested in helping me except for a kind stranger, but after getting Amazon on the phone and finding my own solutions, Yadira stepped up. She overheard me talking to Amazon and was anticipating next steps like measuring my items finding a box for them and making sure I had all the receipts I needed to send to customer service. You wouldn't normally appreciate someone listening to your phone calls lol but I'm so grateful that she had the apprehension to do so. Super helpful, very grateful. I will also openly admit that frustration obviously almost overtook my attitude, but she did not change hers towards me, and I would publicly on yelp apologize to her and thank her for maintaining her attitude. Not my best moment and so many "little fires" is not an excuse. Anyway, Maybe I'll come back here again. (But if she's not here, no, I won't)

Really, really bad services. Rude front desk that wasn't even there the first five minutes. Even if…read morethis is the closest UPS store, go to another one

The staff is friendly and helpful. We've been customers for over 20 years. The owners have…read morechanged and each had made improvements to service. Originally, we wanted a stable post office box and it was a perfect way to have that service. It was a great service option for the value. They work hard to help each customer.

Sent 2 packages with them. 1 took 5 days (April 27-May 2,2026). The other was supposed to be…read moreshipped along with it. Was never sent to Fedex. And was charged for the shipment.

I don't usually write reviews but I received such exceptional service that I thought it was…read moreimportant to share. I wish I could give 10 stars! The customer experience I had from this location was amazing! One of my Amazon returns got mixed up with some other return returns and left at the UPS store. As a result, it didn't have a shipping tag. The owner of the store personally came to my home to get the shipping information so my package didn't get lost. There are no words to describe my surprise of this remarkable act of customer service. In addition to this one very special situation, every time I go into the store, I've had great service.

I've shipped my ladder and toolbox through UPS Stores for the past three years while traveling for…read morework, and I've used hundreds of UPS locations without ever being told my ladder couldn't be shipped. My experience at this Higley Road location was completely different. The manager, Serena, refused to accept my ladder, stating that their store policy requires it to be boxed because of concerns that it could open during transit. I tried to explain that the ladder cannot open unless it is intentionally activated, and even offered a simple solution by securing it with zip ties, as other UPS Stores have allowed in the past. Rather than trying to find a solution, Serena repeatedly interrupted me, dismissed what I was saying, and told me she wasn't going to "go back and forth" with me. She also told me to take my shipment to another UPS Store. Whether the store has a different policy is one thing, but the lack of professionalism and customer service was the real issue. At no point did I feel like she was interested in helping me--only in rejecting my shipment. I understand that individual franchise locations may have their own policies, but there's a respectful and professional way to communicate those policies. Unfortunately, that was not my experience here. I left feeling frustrated and disappointed by the interaction.