I went to return a few items at this UPS store in Miami Lakes- was attended by a very attentive…read morerepresentative. Only issue was that his computer froze up completely upon scanning my items for the return- had to wait a few minutes for it to restart. No line or long wait times- so it's value for coming into the store off peak times and on a weekend is a surplus!

There is no world class service at this store. These employees are always miserable ! Pls take them…read moreout of their misery and hire people who want to work ! I dread going there and unfortunately I have to go at least 3 times a week!! I greet them with a good morning but no one answers back . I say thank you and no answer ! Shame on them all!! The girl is just unbearable and the tall guy is as well. You have to guess if they can take you or not! There is no eye contact always always miserable !! I am thinking about going to another store as their attitude is just unbearable!

Quick with service and super friendly. They always give me…read morea receipt even is it's a usps package and I love that

I just leave a package at this store April 20 and the package was lost I contacted fedex's…read morecompany about this and open a claim and they said that the package never get to them so this look like is the guy working there stolen the item never seen something lime this before I really don't recommend this place

I've used M and M for three different times and each time the move was outstanding very…read moreresponsible, hard-working teams highly recommend them

I hired 2 movers for 2 hours to pack a uhaul for me. They were on time, the guys did such a great…read morejob. Nothing broke, things hardly moved and I drove 1500 miles with a car attached to the back. They didn't speak much English but we made it work. Easy to book online, picked them for that part alone moving companies are such a hassle to deal with!

Maria and her husband are top notch business owners. They…read moretreat you like you're family. it was Wonderful to do business with them today. They are very fair in their prices and parking is easy as it is right behind the back door. Great hidden gem of a mom and pop, Pak and Ship store.

I hired Pakmail Miami to pick-up, pack and ship to me, fully insured, my auction purchases which…read moreconsisted of multiple breakable items. Despite my request for a receipt I never received one. Almost half the items arrived broken and I IMMEDIATELY contacted Maria and Ricardo the owners, and was assured by them that UPS would be in touch with me. They never claimed at the time I contacted them that I had not requested full coverage. I regularly purchase items at auction and always purchase full coverage for my cost of the items. Many, many weeks went by without a word from UPS or Pakmail Miami and I contacted Maria and Ricardo again to inform that no one from UPS had contacted me (entirely on my own initiative I had sent a complete photographic record of the damages) They emailed me claiming FOR THE VERY FIRST TIME that I had only been covered by insurance for the minimum amount of $100, claiming falsely that I had wanted to save money on insurance and also that too much time had passed and UPS would not consider any claim. ***I NEVER RECEIVED ANY COMPENSATION THAT I WAS ENTITLED TO AS A RESULT OF WHAT I CONSIDER BLANTANT NEGLIGENCE ON THE PART OF PAKMAIL MIAMI. ***IT IS ALSO MY OPINION, if that isn't clear, THAT THE OWNERS OF PAKMAIL MIAMI ARE UNTRUSTWORTHY! ***All supporting emails are available for review.

More great service at the UPS Store in Miami Gardens. Thanks, Josh. If you are not already, you'd…read moremake a great franchise owner. You are smart and patient.

Great Location, always full but workers are extremely fast, friendly and professional. I will…read morealways recommend this place!

The BEST place to ship out your packages! They're very easy to communicate with, and help explain…read moreeverything in regard to your shipments, tracking, etc. They also offer a mailbox at their location! Their staff is very nice and they are passionate about shipping! I will definitely always come by pack-n-ship!

Excelente servicio y atención al detalle personalizado. Tanto Vivi como Alberto te hacen sentir…read morecomo si supieran con exactitud tus necesidades

The movers arrived on time at 7am and they were quick and thorough. They were done packing by 7:30…read moreand arrived at the new location by 8:10. By 8:30, they were done unpacking. One of the rubber footings on my desk got lost in transit but I'm not mad about that. All my dishware and fragile items were safe. The guys were friendly and courteous. Would use again!

Update: After posting my review, the company reached out, acknowledged that their team did not…read morefollow proper procedure, and issued a 50% refund. I appreciate them taking accountability and working to resolve the situation. That said, my original experience on moving day was still very stressful and inconvenient, as I was forced to hire another company last minute. I hope they address these issues internally so other customers don't have the same experience.