I'm a company owner and recently had an employee complete Live Scan fingerprinting at this UPS Store location. During the conversation with staff, it was admitted that they frequently receive rejected fingerprint submissions (at least once a month), which immediately raised concerns. I mentioned that if prints look poor, "people just need lotion," but there was little effort to proactively address print quality during the actual appointment on their end. What was frustrating is that they also downplayed the issue by saying it's "easy to redo" if rejected -- which begs the question of why rejections are so common in the first place. I have over 35 employees who have completed Live Scans at other facilities with zero rejections, and this was never framed as a recurring issue elsewhere. When the rejection did occur, the store manager, Alonzo, blamed the DOJ and stated that DOJ "automatically rejects prints" with high volumes of prints due to older machines. This explanation doesn't hold up, as none of the dozens of other Live Scan facilities we use have experienced this issue. As a result, I now have to wait and potentially redo the entire process for an employee who reasonably assumed UPS was a reputable option for fingerprinting. My takeaway is that the prints are being done inefficiently, and if rejection rates are high enough that staff preemptively mention redoing them, this is probably not the best facility to choose for something as compliance-critical as Live Scan fingerprinting. That said, I am giving 2 stars because the staff did take the time to speak with me, and despite my frustration (I have very little tolerance for incompetence and lack of accountability), they did remain professional during the conversation. read more

The service at this UPS is excellent. Employees are always courteous, efficient, and pleasant. Lines can get long (Monday morning) but it moves fairly quickly. read more

Easy! Thank you Anthony. Your help was well received. Went in to have some paperwork notarized for my 95 year old mother in-law and you can imagine all the things that could go wrong. Her age, hearing, eyesight, mobility and language are just some of the things that are always taken into consideration when getting things like this done. Anthony took care of business with a respectable humor and grace for a young man. His kindness was not lost on us. The easiest notary appointment ever with grandma. Last word...perfect. read more

I use this UPS store to drop off packages for return, all the time. On this instance the package I dropped off was put in the USPS bin because it had a USPS label. They weren't able to scan it because it did not have a UPS label. The Post Office picked it up but after two weeks, did not scan it into their system, leading me to believe that it had been lost. Alonzo, at the UPS store went OVER AND ABOVE to check his cameras on the day I dropped off the package and then track it down with the Post Office. I was so appreciative for his EXCEPTIONAL customer service, especially because there aren't too many people that would take the time to do that for their customers. It is very refreshing to know that people like this still exist in this new day of ARTIFICAL INTELLIGENCE, where humans just can't be bothered. Thank-you Alonzo and Anthony who was also very helpful. read more

Since discovering this location it's the only one I use. They are very efficient and so very helpful. Especially with Amazon returns. If you don't know or understand something they walk you through it. They are always busy but no one gets impatient or short with customers. read more

I go to this particular UPS all the time when doing packages always very very helpful smiling never had a problem and I've been going there on a regular basis for at least seven years read more

I went in to get a paper notarized, I was certain when you are certified to forms, you also would know to I firm the customer that something is income on the form that needs to be e notarized, well this part person did not tell me that my form was missing things, she charged me anyway and come to find out that the stanislaus clerks office said my forms were wrong, I called to let her know she did my forms wrong, she said I would have to pay again, well this was not my mistake, she shouldn't be taking customers money like that, never again will I use services there and trust me I'm goi g to put it out there about my poor service. read more

Customer Service is amazing. There's this guy in particular who's always super happy and just makes your day when going in. This place is usually very busy; but they work very fast. The gentleman I'm referring to was wearing a gray SF giants hat today.Thank you for your kind service every single time I've came you've always been calm and very polite. read more

Sorry Joseph I took a picture of you! I'm always excited to pick up my mails/packages and now to see Joseph too, he is like the most awesome UPS rep I've ever met, everyone in this locations are awesome but he's my fave, always going above and beyond with his customer service, so dedicated to what he does and super nice. Best UPS location I have ever been to. read more

The UPS Store - My fave in this UPS location, he goes above and beyond and super duper nice too! JOSEPH IS THE NAME! - Printing Services Near Me - Modesto, California

Update: I was asked to email UPS' customer service people, which I did. Results? Nothing. Crickets. read more

Thai place never sent out all my Amazon returns. I went in with no boxes requesting to purchase boxes to mail out. The lady behind the counter said it would not be necessary she would place in bags herself.she rang me up and I paid I trusted her to take of it since she offered. My returns never made it to there destination. I was never given tracking numbers either so I cannot prove I sent them to Amazon. read more

I had a package delivered at 9:30 pm. Needless to say it was stolen that night. Very unprofessional

They provide wrong information when I called and asked if they can ship out small items (medications,) that need to be in a cooler, they said YES, they will pack it and ship it out. So I drove to this place just to find out they don't do this! read more

First time returning something I bought and it was easy and fast. Employees were very nice and helpful.

This store is so helpful and easy to make Amazon returns. When I was in there today , a young man named Joseph was so kind and friendly to each person he encountered. It's rare these days to get greeted and helped with kind enthusiasm and it was refreshing. Thank you Joseph ! read more

i've been using this location for years now. They really step it up during holidays, very quick, efficient, friendly service. David was especially professional with customers today when there was a long, but quickly moving, line. read more

Matt helped us notarize a document. He was very efficient, helpful and kind. He provided excellent service. We've had to use the notary service many times for my husband's business and have always had great service from this UPS location. Thumbs up to all the notary's there. read more

I've never had any issues here, the staff has always been friendly and professional. I have had to use their notary services several times, and they have always done everything correctly and have never had any issues with any of the documents they handled for me. I will never set a foot in a post office with this place around. read more

Kudos to UPS Ceres, especially Lupe who went above and beyond assisting me with an Amazon return. Highly recommended. Tess Camagna's Hughson's ca read more

Everyone is always very nice and helpful Joseph stands out as for his kind and helpful demeanor.

Every time I need to ship packages I come here! I have yet to experience a bad experience.. the staff is very friendly and helpful.

This store is super fast and the staff is amazing always smiling. Sometimes you can see they are frustrated because of how busy it is but they do such a great job it's unfortunate when they get angry customers because you can tell they truly do their best! read more

I use this store for many returns or mailing packages to family and always friendly helpful and knowledgeable staff greet me. It is usually pretty busy but they have up to three or four employees and that makes the wait much easier to handle! Very clean and easy to get in and out quickly! I highly recommend this place for all your returns or mailing of packages! read more

I would say this is the best one in Modesto to go, I usually go in for Amazon returns and never have any issues. The employees are nice and have great customer service, I usually get the same gal by the name of Sophy and she is always ready to help you out with anything. read more

If I could rate this store and the manager -5 I would. I had a very interesting interaction with the manager of the UPS Store today. I am shipping a Glock 26 Slide to be machined for an RMR site mount, it was packaged up and ready to go. Everything was going smoothly until the young lady asked me the contents and I said it's a slide, she said could you be more specific for insurance purposes? And I said it is a Glock 26 slide (I should have known better), the look on her face told me immediately that this was going sideways in a hurry. She said what you are trying to do is illegal, I cannot accept this, I will not break the law by accepting this. I was SHOCKED, I couldn't believe what I was hearing, I know the law and I know that there is no local, state or federal law that I am violating by sending the slide from a handgun via UPS to a machine shop. I said look sweetheart (oops) and she raised her voice to say DO NOT CALL ME THAT, I said, look - I am a law abiding citizen and I am 110% certain that I am not breaking any laws by shipping this part. She stated that she didn't care what I thought, that she knew it was illegal and that if she accepted the item for shipment she could go to jail. She printed some UPS shipping policy and handed it to me, I just laughed and said UPS policy is not the law, violating UPS policy is one thing, but inferring that I am a criminal and breaking the law is another.. I said if you think I am breaking the law why don't you call the police and tell them you have somebody attempting to break the law by sending a firearm part at the store, we can sort this out really quick. She said I was rude and condescending, I told her she should look in the mirror, she said I do every day and I am beautiful.. I just laughed some more. She said I was making her uncomfortable, I just chuckled and said I haven't done anything at all threatening and I am not responsible for your fragility, give me my package and I am out of here. She said she was going to flag my account so I couldn't ship anything from the store, I told her don't worry I will never set foot in this establishment again. Wow.. I couldn't believe what I was hearing and just how adamant she was that I was breaking the law. I read the policy and it looks like UPS changed their policies about a month ago and it looks like you cannot ship firearm parts unless you are an FFL. UPS needs to train their employees better, if she had said "UPS Policy states we no longer ship firearm parts", my response would have been "OH? I hadn't heard, OK, I will go to Fed Ex"... When she called me a criminal by saying I was breaking the law she offended me and created a confrontation. Could I have handled it better? Sure.. Should she have handled it better? Definitely. I am going far and wide on this with every firearm group I am a member of to let them know that they should not use UPS for ANYTHING until they rescind these policies. I hope this hurts their bottom line and the company is impacted by it financially. As for the manager, you owe me an apology, saying I am breaking the law is calling me a criminal and you really should educate yourself on the difference between the LAW and UPS Company Policy. read more

Clean, fully staffed, courteous and knowledgeable. No complaints here! Special kudos to Alonso. He helped me immensely and should be recognized. Oh yeah, since it's in a strip mall, plenty of parking and easy access. read more

I would give it less if I could. The manager Logan is not helpful. Poor management skills.. The clerk London looses the person before Mrs label. Has to chase the lady to the car. Tells me she'll be right with me. Then a young boy walk through the door and goes to get in line and she calls him over. I will be calling corporate. Sad to see a lack in work ethic! read more

I went to this UPS Store on Orangeburg, and Bree is a awesome employee, she had a challenge with my bad shipping label and help me to it printed at the store. She was very patience and has strong customer support and the willing to to help her customers. She never gave me a negative or impatience attitude, she is so amazing! She deserves the best in her life and career! She will be an asset where ever she goes in her life! read more

I have been a client of this UPS store for 5 years. The staff is very professional, friendly, and knowledgeable. The staff at this store and their willingness to help is so pleasing. In addition to the fabulous customer service the benefits our family receive from having our mail and package deliveries received at this professional and safe location brings a relieving peace of mind. A special thank you to Desiree for her recent willingness to help by going the extra mile to ensure both of my grandsons Halloween costumes arrived in time for our out-of-town Halloween event. All staff members are AMAZING! Patricia B. read more

Every time I come, I unfortunately get the same woman. She is so rude! She acts like anything you do or say is a huge inconvenience. Her attitude blows my mind. She slams everything, and makes it clear she isn't happy with you asking her to do her job. Everyone else seems very pleasant, though! read more

This place is always jammed packed. The workers there somehow manage to stay positive and calm. I hope they are pod well and treated well. This place could easily be a disaster without good people. Go here for your mail needs/ and printing. read more

Always so friendly and helpful. My favorite place for Amazon returns and all shipping.

Thanks for letting me use the computer in a crisis today Staff was so friendly and the manager saved me.

This location is great. Every employee goes above and beyond every time. Super friendly and helpful. I have gotten several services there. I will continue to go to this store for all my shipping, passport photos, notaries and copies. Highly recommend! read more

The staff there is very pleasant however they don't take responsibility for packages that are lost by them. It's through the post office under the bus. The package was not delivered can no accountability for packages. I lost $60 in returns because of them not taking the accountability for the actions very dissatisfied cannot afford to take a $60 ahead at this time of my life, you go to place where you can get a receipt for return they don't provide receipts many times in the past I had a good experience with them until the day they lost my package. I was worth over 60 bucks. I am having a hardship because of that I live on a fixed income and I cannot afford to take a $60 from any company no matter how much I like the crew, so please do not give them your business going forward unless you get company that gives you receipt that backs it up the return so sad the staff is nice with their policy is horrible. Just throw the post office under the bus is not OK. read more

I Sent over legal documents out of state many pages missing , when I spoke with Alonso he insisted that he looked at the camera and all pages were sent , they have done this on multiple occasions. One of the workers Sophia is absolutely rude and needs a 911 makeover she's looks and dresses sloppy like her work , instead of correcting the situation ., Alonso argued , really he insisted the lawyers were lying. read more

Always always helpful and friendly! If there is a line goes by very quickly! Highly recommended so thank you!

Efficient service! Family owned business. Very friendly! I love that I don't have to wait in line and all the things I send always arrive within the stated delivery date! read more

Very friendly! These employees are super efficient and provide the best customer service.

Fast forward a few years since I last reviewed this UPS store and can say things have improved. The staff makes an honest attempt at acknowledging you when you arrive and is fairly prompt at getting the line managed if there is one. Everyone seems to be wearing a mask and the store looks relatively clean. read more