They are a good store staff is helpful with my needs. They…read morehave almost everything I always need.

Absolute clown show of a store. I walked in to make a simple Amazon return with my trained service…read moreanimal, and the guy at the counter looked like customer service had personally wronged him. Miserable doesn't even begin to cover his attitude. I approach, and he barks (pun intended) that they "don't allow dogs." I explain--calmly--that he's my service animal. His genius response? "Even service animals pee in the store." Excuse me? I remind him again that it's my service animal, and he doubles down with, "Well we don't allow dogs so IDK." The ignorance is staggering. The incompetence? Impressive, honestly--it must take real commitment to be this bad at your job. This wasn't just rude, it was an ADA violation in real time. Hope they enjoy the lawsuit headed their way.

Amazing customer service! Had a small area for my son to play while I had paper notary done. Such…read morefriendly service!

Shilpa had great customer service, welcomed me from the beginning and took care of my needs with…read moreassistance !

I come here often to mail things to my son. They're always so friendly and helpful. My son lives…read moreout of the country and everything needs to go through a custom check, which can be very time-consuming. I've had a different employee every time and each time the worker was friendly and patient.

long story short.... some fragile fascinator hats that I…read moreadorned with everything from papers to feathers needed to get from CA to Nola, LA to my BFF. I visited AIM, Destiny to be exact, a couple of weeks before the hats would be ready for transit. she looked at the 1 I had brought & had an idea that I was happy with. I returned 2 weeks later, with 6 hats. Destiny & Liz worked on the shipment package for more than an hour. I left after they were done & the box was placed in the hands of UPS. delivery was to be in 7 days. YAY! It happened. all in perfect, amazing condition!!! Liz & Destiny, thank you for making me & my BFF soooo happy!!!! marian*

Excellent customer service and the staff were WILLING to help me ship my small item (medication)…read morevia cooler. The person even went with me to CVS to ensure they had an ice pack to keep my medication cool. However, the staff ended up making a cooler packed with an ice pack he had and shipped my item! The only part was that it was very expensive $$ to ship (fast priority) just to Riverside CA from Modesto, but it was worth it.

Excellent packing service, and the package arrived in post falls idaho. It did Coste almost 60.00…read moreto ship though. A bit more than expected Vannessa hanlon

My experience with my mailbox is always Pleasant the energy always is the same she greets her…read morecustomers with a pleasant smile also she make sure that her have the best deals for as prices is concerned she gives off the best customer service to make sure the customer is satisfied and the compassion that she have doing Christmas time the holiday time I experience she makes fudge she also makes the best chili if that's not the best customer service appreciate you thank you for all that you do for your customers

I love Cheryl. I have been her customer for over 15 years, and she has helped me with EVERYTHING…read more SHE IS A WEALTH OF KNOWLEDGE AND YOUR GO TO FOR ANY KIND OF HELP. If she can't do it she knows someone who can. 10 STARS!!!

Since discovering this location it's the only one I use. They are very efficient and so very…read morehelpful. Especially with Amazon returns. If you don't know or understand something they walk you through it. They are always busy but no one gets impatient or short with customers.

I'm a company owner and recently had an employee complete Live Scan fingerprinting at this UPS…read moreStore location. During the conversation with staff, it was admitted that they frequently receive rejected fingerprint submissions (at least once a month), which immediately raised concerns. I mentioned that if prints look poor, "people just need lotion," but there was little effort to proactively address print quality during the actual appointment on their end. What was frustrating is that they also downplayed the issue by saying it's "easy to redo" if rejected -- which begs the question of why rejections are so common in the first place. I have over 35 employees who have completed Live Scans at other facilities with zero rejections, and this was never framed as a recurring issue elsewhere. When the rejection did occur, the store manager, Alonzo, blamed the DOJ and stated that DOJ "automatically rejects prints" with high volumes of prints due to older machines. This explanation doesn't hold up, as none of the dozens of other Live Scan facilities we use have experienced this issue. As a result, I now have to wait and potentially redo the entire process for an employee who reasonably assumed UPS was a reputable option for fingerprinting. My takeaway is that the prints are being done inefficiently, and if rejection rates are high enough that staff preemptively mention redoing them, this is probably not the best facility to choose for something as compliance-critical as Live Scan fingerprinting. That said, I am giving 2 stars because the staff did take the time to speak with me, and despite my frustration (I have very little tolerance for incompetence and lack of accountability), they did remain professional during the conversation.

Friendly knowledgeable staff. I stopped in yesterday to get…read moresome shredding done. Oh you know moving and FINALLY Getting rid of useless paper products accumulated in my extra room. I had several brown paper bags of old bank statements, old credit cards, checks from old bank accounts and years and years of old tax documents. It did cost a bit more than I wanted to spend byt with a AAA card they provided a 5% discount. I feel much happier without all that paper. And let me give a shout out to the nice lady that had to deal with an angry lady in the other line. She kept her cool with an upset customer.

This is an update to an earlier review. I have been a customer here for several years, and they…read morecontinue to be as good as I could ask for in this trade. As I said before back in 2020, solid firm, does business as expected and beyond. My only negative and it is not directed at them, is the dullards that drive the wrong way in the parking lot in front of them, creating a hazard for all concerned.