Bottom line: Using the FedEx Onsite location inside the local Walgreens was quick and simple. With…read moreoffering a place to drop off pre-packaged and pre-labeled FedEx items as well as a location to redirect/hold items at for a limited time, it's a pretty handy service. I am a fan! The Deets: I needed to get a FedEx package sent back to work from home that already had a pre-made label and packaged. In doing research to find out the nearest available FedEx drop/location, this FedEx OnSite location inside the local Walgreens came up. According to the FedEx website description about OnSite locations..."The Walgreens rollout is part of the nationwide expansion of FedEx OnSite, a network of retail locations offering FedEx pick up and drop off services, including the ability to hold packages for up to five business days." Sounded like just what I needed! These locations require that you package your items yourself and print off/attach the label before going to FedEx Onsite. They also can offer a place to redirect and hold packages there if needed instead of your home, for example. Off to my neighborhood Walgreens I went, and found that the process was pretty easy. I walked in and found a metal locker/cabinet just beyond the counter/register on the side marked as FedEx. There is not an elaborate or large scale type of FedEx presence otherwise. A staff member just happened to be standing in front of it at the time and saw the package to send in hand, walking up. She said, "You have something to send out? I will take it for you!" then took the package, scanned the label in with her tracking device, and the transaction was completed. Simple as that. Tracking was done by the FedEx app from that moment on. I had however just missed the only one pickup they apparently have in late afternoon/early evening, so the package did not get sent out until the next day. It reached the destination with no apparent issues encountered. I found using FedEx OnSite at Walgreens easy and quick, I will use this service in the future if needed!

I prefer this location. Great customer service. There often is a bit of a line but I think that's…read morebecause customers like coming in. I was there a few minutes after 7 PM searching for my QR code and the person helping me was so patient. That kind of patience is hard to come by these days!

I couldn't understand a word that guy said at the counter but they accepted my pre-paid packages…read moreand give me a receipt to prove I dropped it off, so I am good for now. Hopefully the package reaches. The shopping center is conveniently located in cornerstone - there is boba tea and pizza next door if the workout from package drop off has you a bit hungry. So will be using this more - it is near the Fedex location on Maynard Crossing.

They refuse to validate if postage on a package was correct and refused to scan USPS package with…read moretracking. She said you can drop it off in the bin. They are fine for UPS. I have a hard time imagining USPS picks packages form this place but will not allow them to print the label in a receipt to indicate they accepted the package or to weigh and measure package to ensure the postage is correct. Also the lady has tone and body language that indicates she didn't want to be helpful.

Went to PostalAnnex first to drop off a FedEx package, but the store was closed at 5:37 pm although…read morethe posted sign says M-F open between 9:00-6:00 pm. So I went to Goin' Postal and it was open as their schedule online indicated. I realized I forgot to take off a piece of the component from the equipment I was trying to return, so I had to cut open the sealed box and then reseal it. I asked the store clerk if they have a tape gun I can use and she actually helped me to tape up the box. I was fully expected to be told to buy a small roll of the tape hanging on the wall since that is how the USPS clerk handled my previous request. This far exceeded my expectation of the level of service.

Great customer service and always will to help if you need it…read more Friendly and quick to guide you with your needs. I've needed their services 4 time this year and always leave extremely satisfied.

If I could give a Zero I would. Went there on a Saturday morning just before 11:00am during…read morebusiness hours. Sign in window said be back in 5 min. Fine no problem. I waited for 15min. Worker comes back. He asked me why I was taking a picture of the sign on the door. Let him know he had been gone for 15 min. (Took pick to inform family of what had been keeping me. ). He said he had "not been gone for 15 F**king minutes. I told him he was completely unprofessional and I would be taking my business elsewhere. I don't know this man's name but he should be let go. Absolutely unacceptable!

The UPS Store in Parkside Town Commons, # 2985 is just awesome. Great customer service with very…read morecompetent, friendly staff. The is prices are fair and it always a pleasure to visit there . I go in to ship items or to copy or laminate articles. I give this store the highest rating possible. Five stars .

I had 20 pounds of documents to shred. They were deposited into a locked container pending pickup…read more Store personnel do not have access to the container. Cost $1/pound.

Sherry was so nice I have never been to a better fedex my friend lost her keys and is stuck in…read moreConnecticut. Sherry helped me through the whole process. She is an amazing person! I will always be coming to the FedEx even though it takes me 20 minutes she made sure my package has a tracking device on it and make sure my friends keys got to her at 9 AM the next day

FedEx Knightdale location has repeatedly failed to deliver on time. As I have looked further into…read morethis due to yet another package being inexplicably delayed, it appears they have a reputation for lying to customers about delivery attempts, delaying deliveries without explanation, and now denying customers from picking up their own packages. I called FedEx support several times to get through to the Knightdale location, but the automated message simply said it's delayed, and you cannot pick it up yourself. This is the fourth time I've had an issue with this location and their customer service in 2024.

5 stars! I drop off packages here all the time and it's always quick and efficient. I always see…read morethe same employee and he's always kind!

Thomas' attitude and demeanor are horrible. He definitely had a problem with certain people, and I…read morecould tell by his snarky answers. He consistently gave us overly inflated price quotes. Thomas is by far an incompetent, disrespectful, and unhelpful individual. This ineptness is evident in his poor listening skills, demeanor, and lack of customer service knowledge and competency. I finally gave up trying to help this very young individual learn true customer service and left the business only to go 1 mile further up on Davis Drive to The UPS Store. Their demeanor and customer service were superb. The employee there had a wonderful personality, and was eager to assist. He provided me with the correct delivery quote. This proved to me that Thomas was quoting exaggerated figures which, were twice the amount. I believe this is a constant behavior towards people of a different ethnicity by Thomas. If I could have given this establishment 0 stars I definitely would. My advice as a trainer in customer service maybe try coaching this employee as he lacks all the traits and characteristics!

some of the staff here is very unpleasant and mean. we were trying to ship packages and the staff…read moremade us feel as if we were incompetent and stupid. very bad experience, will not come back.

I stopped in to return my ATT equipment. Michael was extremely helpful and customer- focused. He…read morehelped me create the return label, printed my confirmation and efficiently helped me get this package back to the vendor. This is a convenient location near the highway and RTP. Parking was ample and service was outstanding.

If I could give this company, Craters & Freighters, and its owner Kathryn Lennon, 10 STARS, I…read morewould. I just had an oversize painting shipped 600 miles away to a large organization and the staff there who unpacked said - they had NEVER EVER SEEN an artwork (and they have seen lots) PACKED SO WELL!!! I interviewed several places before I chose Craters & Freighters and although some were good, NO ONE took as much time and trouble as Kathryn did to make sure everything went PERFECTLY - and delivery was even AHEAD OF SCHEDULE, which is a real big deal, these days. They are my #1 choice for shipping!! Can't recommend them highly ENOUGH. MY SINCEREST "THANK YOU"!!!! TERI FRIEDMAN

SLOW. Terrible communication…read moreDamaged my shipment and did not take responsibility (even with insurance). More expensive than others. They were 3 days late picking up (they actually forgot about me). When they finally did pick it up and shipped it, they damaged it en-route and it took 2 days+ for every email to them to get a response back. It was a $900 mistake working with these guys. Never again.

The husband and wife team here were amazing to do business with. I arrived earlier than I was…read moresupposed to and they let me right in which wasn't my intention but kind of them to offer. My fingerprints and pic for my license didn't take any time at all so if you need any of these type services provided here I would highly recommend them. Going into a place these days where they seem genuinely interested in helping you and not making you feel like you're a bother is refreshing.

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