The moment you walk-in, you are greeted with a warm smile and a friendly welcome. Both employees were helping others at the time. However, they stopped for a moment to let me know they will be right with me. That itself is when you know you will have a great experience. A simple acknowledgment. Mya, who helped me, reviewed my information to ensure a proper mailing destination. Overall, I left the store feeling very comfortable knowing my mail will be handled properly, on time, and with no hassles. Thank you, Mya! That was an important document that I was nervous about sending out from the beginning. I wish I had done it sooner should I have known it would be this easy! read more

This UPS location is wonderful. Their staff is knowledgeable and patient; they are always cheerful and happy to help however they can. We went to the branch recently to mail a package to our daughter, who is studying abroad this semester. Patrick helped seal the box and do all the customs paperwork. He took his time to make sure he did it correctly and completely. Unfortunately, the costs to ship even a small package to the UK are astronomical, and we decided that she was just going to have to do without an Easter basket from home this year until she is back home. I mean, I love her and all, but $300 to ship her Peeps? I don't think so. Was Patrick upset that he'd spent all that time and we weren't going to mail the box? No. He was an absolute professional and understood that we had changed our minds with new information. Thank you Patrick, for helping us with this task. You're the best! read more

Super helpful, great customer service. Highly recommend this location! The manager went out of his way to help out my husband. Much appreciated! read more

Friendly service; however the prices are steep. To mail 4 certified letters via USPS I was quoted $34.16 (and all my letters had forever stamps already). The nearby Tarpon USPS charged me $14.20 to send all 4 certified. read more

The current owners are a big welcome change from the previous owners. You can tell by some of the older reviews you see online. Always super friendly and go out of their way to help you with anything. We have a PO Box there and so often , if the mail has just come in and not yet put into the individual boxes, they will check the pile to see if there are anymore for me without asking. I would rather go there than the post office even though the post office may have lower rates. They know me and always have a big hello and welcome smile. And they are fully staffed and this location is close to us. I hope they ever leave. read more

Under new management recently, nice team of friendly young people to help you. Circle back to them if you need their services, the mean people are gone. read more

This is my favorite UPS store to go to. I was in there today and the staff was amazing, Jesse was especially helpful with my shipment.

Mailed a poster-specifically asked the guy to tape the c ends of the poster tubes- he said he would -well the package arrived to the recipient empty-went to file claim-the owner seemed disinterested in helping me-in fact it seemed he had no clue about anything -no urgency in providing any customer service- it's been a month and I've been back and forth trying to get a resolution -not a one of the people seem to know anything , follows up on the situation -I've done everything I've been asked to do and provide-terrible service-im about to lose my shit - it's maddening -DO YOUR JOB-IT'S NOT ROCKET SCIENCE read more

Love this store! Team is super friendly and nice! I went today to mail a package, 1 hour later Kelly called me to say it was leaking. I asked if she would re-box it and she said no problem and the took my payment over the phone so i didn't have to go back. The reason I'm writing this review is because not only was she professional, she was so pleasant and treated me so kindly! I go to this store all the time as I live around the corner and they are always so efficient. This review is just the icing on the cake of great service! read more

The new owners are absolutely amazing and it is operated like a completely different store. They went over and above and that was the easiest and least stressful trip that I have made! read more

This specific UPS Store seems to be very different then the others in the area of Trinity. The manager/owner is usually the only one working and is extremely rude. He has no customer service skills, attempts to overcharge and is condescending. I drive out of the way so I do not have to deal with this man. Its a shame because the store is in a convenient location and typically I enjoy the UPS store and their employees. read more

Since my child went to college in August I've been mailing UPS packages monthly. I have found the staff to be extremely helpful and always courteous. It is a small store and sometimes gets crowded at peak hours. read more

I used this store to ship a package to myself from Florida in October 2014. When I was paying to ship the package I was advised that there was $100 in insurance and asked if I would like more coverage. I paid extra to place additional insurance on the item as it was not only monetarily valuable but also meant a lot to me. The package arrived looking as though it had been dropped and/or thrown. Of course the contents were seriously damaged. I have been trying to process a damage claim with UPS since the beginning of November and never hear back from anyone. A month and a half later, I finally got through to someone who told me that my claim was denied "due to insufficient cushioning." The item was wrapped securely in a mattress pad and the box was topped off with Styrofoam peanuts. Many of the Styrofoam peanuts had fallen out of the box by the time it arrived to me, I assume as a result of the hole in the bottom of the box, which was not present when I left the box for shipping. I was not advised when I paid for the extra insurance that the packaging of the box could cause a damage claim to be denied. I am disappointed that a company such as UPS is unwilling to take responsibility for their actions and seeks to blame the customer. Be cautious when using UPS to ship. read more