Crooked company. I paid them 80 USD to ship a 6 oz item from Germany to New York. They will hold your package hostage until you pay them the tariffs, but that's not the issue. Issue being they charged me an additional $54.95 in "brokerage fee" on top of the $24.70 in illegal tariffs, as deemed by the Supreme Court last month. So, on a $180 item, these crooks stole $159.60 from my pocket. Where's consumer protection in this country? NEVER in my life again. read more

I insured a UPS art shipment, which arrived damaged. UPS approved my claim, issued a cheque and then sent it to the wrong person. Now they are refusing to reimburse me what I am owed. I paid $235.00 to build a sturdy crate for shipping. It would have been well-protected so it had to have been dropped from a considerable height during transit. It is fraudlent to sell a customer insurance, agree to pay it, make a mistake and pay the wrong customer and then refuse to pay the righful claim. I would not recommend UPS for any shipments. read more

Very helpful staff. I came in today near closing and they quickly expedited a busy line of customers and were really helpful with my fax order. read more

I thought this UPS Store on 30 E 125th St NY NY 10029 would be my answer to my stolen packages, but I've actually lost more packages here than any where else. I lost my mind when worker Jennifer who's is not a manager or supervisor after all ,always looked down on me ( and everyone else ) signed for the same package this month then told it never arrived. The company replaced it last month but again?? I called the police on her and she on me . There was not much they could do to help me even though it showed she signed for it. And they definitely didnt help her as most the police know me from the neighborhood and that im not trouble. She took revenge on me by banning me from the store( even though we paid for our mailbox for 3 months.) She also refused to ever continue services there even though she has no authority. If you encounter workers on the rest of the team they are pretty awesome. Its too bad one person ruins the other workers hard efforts and great customer service. If you look at the reviews on google you'll see this establishments mostly filled to the brim with complaints about Jennifer. I DONT recommend going there as this worker has been there for years and will be the one to drive it out of bussiness. People she's always there arguing with customers. Please pick a better UPS location New Yorker's and visitors alike. Oh and after the Police left my package mysteriously appeared !! read more

Michelle at the ups store on crossbar was extremely helpful and I wanted to express my appreciation for all the help she gave us

Always quick and professional and friendly. Helpful staff is a pleasure to deal with.

Efficient, know what they're doing. Very convenient for those of us who don't like printers in our apartments, great for Amazon returns.

This location has a ridiculous policy that you can only ship express packages on Saturdays. What is the logic behind this rule? I went to return an amazon package which they were able to accept and to ship an additional package. I was told I would have to come back on a different day so that they could print a non express shipping label the next day. I am literally there with a package and trying to give them business but they refuse. I went to the USPS office 1 block away and happily used them to ship the package and didn't mind that it probably cost a couple of dollars more. read more

Say its open but when you arrive it say it under renovations! Need to be updated to let customer know read more

This one is very close to Grand Central (the train station and the post office). It's not been crazy crowded when I've been here and I was able to get in and out without having to wait in a long line. No complaints here. read more

Do Not Ship Internationally from Here!!Poorly trained staff. No clue how to properly process international packages. They didn't attach the commercial invoice I gave them and now my package is stuck in processing. read more

Jesus at this store was very kind in helping me make my return. In and out in less than 2 minutes. Thank you Jesus Protip: come after work - absolutely no line at 7:30pm on a Monday read more

The employees at this location are very nice, polite, and positive. They are very helpful and patient with their customers. Thank you!

It was the day before Thanksgiving so I could have expected this place to be packed and busy, but David, who was waiting on me, kept it a place of zen. He effortlessly took orders from people like me who needed labels and to pay while breezing over to another counter to accept drop offs from people who already had the packages ready to go. read more

The service was fast and efficient. I promise they cleared out the store and shortened the line in less than five minutes; never mind that most packages were drop off only. And to the friendly and helpful cashier. How did you remember my name after dealing with so many people? Alas, they have package delivery to their location when you order something. Not sure of the details regarding this but still sounds better than racing home to meet the UPS truck. read more

The young man at the front who was supposed to be assisting customers was texting before helping the next customer. There was at least 5 people in line and we had to catch a train. He took his time, was pretty rude, and made sure to finish his text before helping us. All we were doing is dropping off pre-paid/pre packaged boxes. read more

I often use this store location to return rent the runway dresses from the previous weekend because of it's convenience and proximity to my office. Every single Monday morning when I have tried to return my package to the front desk the store has not been open on time (I've rented at least 12 items in the last 12 months). The hours on a week day start at 8:30 am and there are some days in which the store opens at 8:45 am. The girl who opens has never once apologized for the delay. Terrible service and management. This morning, they hadn't opened until after 9:15 am. I had to walk to another location that apparently has an employee that can arrive on time. read more

Bunch of morons that work here. You are told one thing one day and another thing when you return. DONT WASTE PEOPLE'S TIME BY MISINFORMING THEM. Please get your facts straight. If you can purchase a prepaid label at USPS or FEDEX, you should damn well be able to with UPS. read more

this is about the UPS store on 43rd street and Lexington. The service I received there tonight was as bad as service could possibly be. I arrived around 7.30pm. there was only one guy on duty and he was nasty and rude beyond what I could possibly describe. I have never experienced anything even remotely close to this one. I did completely nothing to trigger such a behavior - I did not say anything nor did anything that could have possibly annoyed him. he was just unbelievably nasty. I will never ever visit this store again and I advise you to do the same. we should not let UPS treat its customers like this read more

Wow! If I could give 10 stars I would. Store manager named Samisha Brimmage (goes by Sam) was one of the kindest people I've ever encountered. She was extremely knowledgeable about every product from printing to shipping to tracking and so on. I spent some time on the computer and throughout my time inside the UPS store I watched Sam maintain her cool when she had over 6 customers asking her different questions at the same time. She helped me with my return simply and quickly. I have had horrific experiences at FedEx but I've finally found my spot to print/ship. The location is perfect, right next to grand central. If you're in New York City this is the place to ship, print, etc. Sam thank you for being so kind. You brightened my morning and I'm sure many others left with a smile on their face! Thanks again!! read more

UPS - Worse Than Worst. So...I go to the Staples store nearby to send a letter using the account number I have. The Staples store said that they can't take the account number as payment, and I should I go to the UPS store to do that. I then went to this store. I walk in and tell the individual at the counter that I want to send a letter using the account number. He blathers to me that "all UPS stores are independently, operated franchises." This was apparently "UPS-speak" for "we don't take account numbers by payment either." I then asked him if I could print it out using one of their computers there at which point he told me that I could, but it was a minimum $3.00 charge to use the computer. When I asked him where exactly I could go to pay with the UPS account number? 43rd and 11th Avenue...nearly 10 blocks away, clear across to the west side of town. So, let's review: they don't take UPS account numbers at a UPS store; they want to charge me, at a minimum, to print out a label so that I can also pay them to ship the item. Any time I have sent something via FedEx, they ALWAYS let me just put my account number on the slip. Why anyone would utilize UPS is beyond me. This company epitomizes poor customer service. The brown color of sh*t matches their shi**y service. read more

The WORST service I've received in the city. I'm still shocked about it. The manger (or so he says.. his name was Joe Amador, anyway) was SO RUDE. He refused to put my shipment in a box (that I paid for!) and said he "will do it later", tossed my shipment to the side like it was garbage (and excuse me, it's not), didn't give me any receipt or indication that my package is even going to be shipped and treated me like i'm a hassle and not a paying costumer. And the quote of the day - when I asked him what is his problem and why wouldn't he just treat me like a normal customer who want to ship something, he said that I have "confidence issues" and I need to work on it. Excuse me? ARE YOU FOR REAL? Am I your buddy? "confidence issues", really? Anyway, this GUY and place SUCK big time. read more

UPDATE: This location does not have a notary public. According to the polite gentleman behind the counter, their notary left a month ago. Their website needs to reflect this. You won't find out by calling either because no human will answer. read more

I can't complain about the staff as they were courteous but what is the point of going to the UPS store if they can't print their own shipping labels? I have receiving a label in my email and based on the tracking I supposed they would have been able in a matter of seconds to print out the label and get my (heavy) package out of the way. Instead they referred my to the computer station ($3 fee) and then they would also have been a $2,5 fee for affixing the label to the box. What kind of company wouldnt print their own labels? GO FEDEX... read more

There was a time that the service at UPS stood out as better than the public option. No more--please consider this place worse than USPS. They make you jump through hoops and fill out a form to mail a single pre-addressed letter, then ignore what you fill out and ask you if you want to use the information stored in the computer. Then you sign a page-long "terms and conditions" document disclaiming liability--and endure attitude from the guys behind the counter. I could have spared all that and paid $40 less by going to the post office. read more

Sam and her team are amazing. Never had an impulse to leave a review for a UPS store, but this one deserves a shout out. I moved out of state and ended up just shipping most of my stuff - Sam told me how to do it more economically. Thanks for your help Sam! Forever grateful!! read more

Awful customer service. Incredibly unprofessional. Don't waste your time at this store. The hours online and through their phone system say that the store opens at 8AM. The sign on the window says 8:30AM. The employee responsible for opening the store didn't feel like opening before 9AM. I wasted a solid 45 minutes waiting to drop off my prepaid return. I will not be visiting this location ever again. read more

This location was the only help I had at all!!! Chuck did way more than he did. Supervisors I have talked to: Chris, Ronald, Travis, Joseph Did any of the things they said happen would happen? No Did they give u def dates of when things would happen or be delivered? Did they happen? Yes and no How many hours on the phone have u been on the phone with customer service? Over 7 hours For what I went thought with domestic, international, calling canada, talking to supervisors just to get a package returned, and they all said something different, then I got pretty much "schooled " by a surpervisor about how I don't know how things worked, rude, angry, know it all, no listening skills, after 8 hours during my work week to get a package returned (back to this location location) on the phone, now corporate has sent it to my address, so pretty much I have WASTED a entire day of my life with this "business" and finally when I was promised everything was fine and they still have completely F***** up. And Now I gotta either spend more money to change the address to what it was suppose to be, or spend more time on the phone with people who cannot make happen what they say will happen. This location was a huge help and supporter of my problems and they were on my side about of ridiculous this business is runned. They hate this business as much as I do now, which should tell u UPS is Crock. Will never use their SERVICE AGAIN! CORPORATE BS So I paid to get the package delivered to the ups store, now they saying they can't do that and they can only make me Go all the way to the Bronx to pick it up myself. This is the 6th time I have been lied too by this company (corporate), my suggestion GO TO FEDEX read more

I am extremely disappointed by the service I have received from this particular UPS store. To be clear -- it was established that the item was damaged due to the way it was packed at the store. What makes the matter worse is that the item had to be shipped from Portland back to New York (this took another week); and, at this point, the item is being shipped back to Portland so that the damage can be repaired. I have been dealing with this since 19th of September !!!!! We have been told to provide the store with the invoice, but it's hard to believe that any of it can be resolved considering the amount of inconvenience that has been caused. If you live in the neighborhood, save yourself the trouble. read more

EXTREMELY RUDE EMPLOYEES. Will never return, this women had a rude and bad attitude. I wanted to tell her she's shipping my packages relax. Won't return ever read more

Samisha is the real #ladyboss! She helped us get shipping labels with a smile lots of laughs and made our day! You got something to ship, print or just need sports updates - go see her! read more

Fantastic service at this location! I had to send a few items for Saturday delivery and Joe at this location went the extra mile to help me above and beyond to make sure they were taken care of. Needless to say, especially after hurricane Sandy, all the items made it there and in one piece. Thanks again Joe for your help- your a star! read more

STORE REPEATEDLY DOESN'T OPEN ON TIME! Got there just before 8:30AM (opening is 8:30AM). I waited until 9AM and still not open! Made me late to work AND I still haven't sent out the package. If it was one time I'd be understanding, but this was the 3rd time in 2 weeks. Terrible way to operate a business. No more - There's other locations that I'll visit, though the truth is it's a poor reflection of UPS as a whole and I'll be bringing more of my business to the competition. By the way - this location is less than a block away from USPS and at least they keep their posted hours. Unfortunately I had to send via UPS for today's transaction or I would have used them. read more

From my experience and for feedback : The man working in the shop this morning was quite rude. His complete lack of willingness to help was shocking. Common courtesy goes a long way especially if I'm providing you with that level of respect. Customer service is part of the role, no? Acknowledge, greet, and look to help if you're able to. read more

I went to the UPS store as I needed a notary. I waited for 25 minutes as there is only one notary person. At first I was told that she was on the phone. Then I was told she was in the bathroom and was asked if I wanted to wait or go to a Chase Bank up the block. I decided to wait. After 25 minutes, I asked the employees was the lady out of the bathroom as yet, and was told that she was either in the bathroom or in the back doing something else. At no time did any of the 2 employees at the front area checked in the back to see if the notary person was available. After 25 minutes, I decided to leave. I will not return. Very unprofessional! read more

I had an awesome experience with this store! Sad to see the other reviews, but, maybe things have changed in the past year since the others are dated. I went here with a prepaid return slip for an online purchase but the company had sent me an invalid return order slip and these guys were great in helping me out. They explained the situation, told me exactly what to do and even offered to keep my big package in the store until I got a replacement slip from the online vendor. Glenn was awesome, and gave me a business card with all their info and his name in case I had any questions. I will use this store next time I need to send something out on my own. read more

An ok location, but horrible service. I will not just "toss my return on the pile" thank you. I want a receipt so I can guarantee you actually send it out. read more

The staff is helpful, pleasant, hardworking, and extremely professional. Easily one of the best stores and team. All questions and needs are met and exceeded. I have a mailbox here and regularly visit the store, and it's a pleasure every time. read more

Great job. Fast attentive no lime great little UPS diamond in New York City. I wish they were all like this

The notary is extremely nice, thorough and quick! What a great find! If you're in Midtown East and in need of notary services, head here. read more