Jo and Dean are amazing!! They made every effort to help me and I really appreciate that. They both jumped in and were eager to assist me. Wonderful customer service and really nice guys. Thank you! Highly recommend this UPS Store location. read more

Marcos was the most helpful and patient with all my Amazon returns today! Thank you so much for all your help and patience!!!!

Marcos helped me out a ton. He was quick, fast, and friendly. In and out and no lines because he keeps moving! Thank you!

I have been here several times so return Amazon items and to ship items for holidays or things I've sold. Every time I've been there, the service is great. On occasion it is busy and there's only 1 person working but the staff are efficient and work quickly. read more

We went to the store for notary public services and Youngjae was fantastic - quick but professional and thorough. After the document signing was completed, while we waited for Youngjae to finish his documentation, Charlie and Garrett were extremely friendly, interacting with us between serving their customers. Great, friendly service - really appreciated the interaction. Would definitely go back and use this location again. read more

James and Marcos were a really big help for me today. Knowledgeable and both had GREAT attitudes/customer service! It was really appreciated. read more

Very poor service not only did I wait in a line for close to a half hour because of their incompetency I was forced to buy a roll of tape because my box was not completely completely closed. While I look on the counter and see they have tons of tape open, I do not recommend this business read more

I needed to drop off some amazon returns and get a mailbox. I had 4 times that needed to get returned and they looked similar so I managed to mix them all up. The guy at the front counter, (shaved head and tattoos on right arm) was very patient and helpful. I got the items returned and a new mailbox setup right away. He knew what he was doing which made my life easier as I was all scattered. Thanks again! read more

This shop receives and ships Amazon return orders for free. The shop opened at 8 o'clock which is a great time for me and she was ready to help me immediately. There is ample parking in front of the store at all times. The staff is always friendly and helpful., read more

This business sucks. The Asian girl behind the desk was rude. Slow AF too with a line always out the door.

Fairly decent UPS Store. No big complaints, but nothing special either. I do like the location because it's right next to a grocery store and other businesses and restaurants, making it very convenient. There are also a lot of homes nearby, making it great for people who want to mail something quickly and don't want to drive to the nearest USPS office. It's a very small space, so you may have to wait outside in a line when it's busy. read more

RUDE EMPLOYEES!!!! Refused to process my Amazon package. Wouldn't even give me the time of day, he just continued wrapping up another package and told me he could not help me. He refused to give me his name so I took his picture so the manager will know which employee needs to be let go because he has zero customer service skills and no manners. The other employee was listening in the whole time and did nothing as well. This location hires people that are allowed to be rude to their customers!!! read more

The UPS Store - Rude employee - Shipping Centers Near Me - Oceanside, California

Without a doubt worse customer service in the community. Should of taken the time to just go to the post office. I probably would of been treated more respectful. Being an essential frontline worker I understand the risks everyone is taking by providing service but you either want to provide excellent customer service or you don't. For those of you who don't please just stay at home your poor negative attitude would be better useful directed elsewhere. Those of us with hearts compassion and understanding prefer to avoid maggots like you. Word of advice to all who need postal service avoid this location and hope you don't have to deal with heartless non compassionate individuals at this location that claim to provide customer service. They're only there to collect a paycheck read more

I will almost always avoid this location. The employees never smile and never look happy to be there. They are always unkind and make me feel like I am putting them out by making them work. This last time we went in only because we were in the shopping center and again we were greeted with rudeness and denied service because we didn't have a mask! This place genuinely sucks. read more

I mailed something from this store and it ended up lost. When I went in for help I was told that only the manager could help and sometimes he's there on Mondays. I tried calling as well but they don't seem to answer their phone. Very disappointing service, will not be back. read more

Anna clearly hates her life and job. She is overtly miserable standing behind that desk. Everyone else is very helpful and friendly.

Whoever the guy is who works behind the counter at this location, he needs to be fired! Worst customer service, rude, uncooperative. Had an Amazon return and he refused to take it. I let Amazon know. read more

Bad management. Two employees at the counter. One was struggling with the register, he said computer is so slow. The other was waiting for a customer who was copying tons of receipts to be sent. Meanwhile the line was so long until outside the store. The scene was so incredibly ridiculous!! He could have asked this customer to step aside until finished with her copying the documents and freed his register to serve other customers! I mean come 'mon, man, be assertive and pro active! Next time I won't go there again. There is one on Oceanside Blvd, which is more efficient, I hope... read more

Great service and support! Manager Sean and his team of Peter and Ian, while attending to many, many clients during the busy holiday period and post-holiday gift returns. Highly professional, courteous, and almost unbelievably patient, they consistently helped me with complex business, medical, and personal shipping challenges. I am very grateful and give them my highest recommendation. read more

This is the best UPS store ever! They are helpful, friendly, treat you like a friend. Marco did everything for me, made it so easy. He even helped me think of some fun things to do this weekend. I do t go to any other UPs store. read more

This is a strange review. I'd call and speak to the manager but I don't believe one is there. I walked in to a very young employee losing it over a gentleman's Amazon return WHY IS EVERY TRACKING NUMBER THE SAME and harping at his colleague only to discover it was the customer's error. Apparently this kid employee was the most senior or the three present. He proceeds to rant about needing to get his laundry and bolted out the front door on his scooter. I commented Dennis and Frank (the other two staff) for staying calm while this young guy was extremely unprofessional. So three stars cause these guys were cool but I'd give the senior staffer zero stars. read more

Marcos was super helpful, got what I needed done quickly. Definitely recommend this UPS store!

I opened a Yelp account just so I can give Marco a review. First time shipping a package didn't know what to do and he helped me with the whole process. Super friendly and helpful. read more

Kyle and Tatina are the best! They are a great team and really work to minimize the line that can form at other UPS locations. Parking here is easy and this is my go-to store because of the employees! read more

Frank and Marco helped me out - great customer service - thank u - I am grateful for kind people - u both tag teamed and made my night.

Marco and Luis were helpful, patient and friendly even though they were very busy with multiple customers. I will definitely be back!

I usually go to the UPS Store on Melrose, but the Marron location was more convenient for me one day recently. I had an Amazon return with a QR code, which usually instructs not to put it in a shipping box. I've made many of these types of returns at other UPS Store locations. I was told immediately by the employee in the photos provided by another reviewer that he needed it to be in a box. I tried to show him the QR code and explain it was an Amazon return with a QR code, but he interrupted me, repeating that he needed it to be in a box. I started to mention Amazon again, and he interrupted again, saying "This is not Amazon; this is the UPS Store." I kept trying to show him my return code and instructions, but he would not allow me to say 2 words before interrupting me again and would not look at what i was trying to show him. I thought maybe he was having a bad day, but I see several reviewers had similar experiences with this employee. I will no longer go to this location. I was able to ship my return at my usual location, where the employees have always been friendly, accommodating,, patient, and professional. read more

It's a little disappointing that an Amazon return center that a UPS store charges $9.99 for a 14 x 14 box this is something that you can commonly bar for $1.5-2.00 bucks everywhere else. It's disappointing that a vendor will take it advantage of the situation and over charge exorbitantly for something. shame on you UPS store. Prices are not posted, I know your a business but come on. Take your business somewhere else. read more

This store is conveniently located close to my job. Sean helped me ship my best friends package out for the last 2 years with no issues (along with all the staff with my amazon drop offs during the year) and a year later still remembered who I am. As always he was very helpful and patient with all my things. Thank you again Sean! read more

I have been going to this UPS Store for years and have always been very well taken care of! I can not recommend them enough. The owner Abe is always super friendly and goes above and beyond. Highly recommend. read more

Called 4 times, no answer. Just wanted to know if notary was on site before driving all the way there. Drove there anyway to be sent away :( 9:45 April 5th 2018 read more

I was in the UPS store at 8:36 am on 9/4/20. I did not place my 6" x 9" envelope on the scale and the gentleman abruptly yelled out $9. I questioned him since I paid $5.00 the day before for the exact item going to the same address. He rudely responded $9, go back to that store. Meanwhile, he was extremely rude to another customer. We both stormed out of the store. read more

The Jamaican guy is very friendly and helpful unlike the other guy with him, very arrogant. I won't recommend this place to anyone.

This store is closed every single time I come here. Sometimes there will be a note on the door that says they are on a lunch break but most of the time there is no note. On the window it says that they are open at the time that I come and it says they are open on google. So it's not like I just keep coming outside of their hours. I understand if they are understaffed and need to temporarily close the store sometimes but it would be really nice to know if they were closed before I drive all the way there. The times that I have come, a lot of people come too to drop off their packages so it's not like they don't have business. I don't know what is going on at this location but definitely avoid it if you can. read more

I rarely write review, and generally when I so, it is to complement a business. This is an exception: it is a warning. Avoid this UPS store. First, look at the reviews. I am not alone in my view. Short version of my lament: They lost my overnight letter (they made a label but never gave it to the UPS driver). Ok, mistakes happen. Then they tried to cover I up by saying it was the driver's fault and to keep checking the tracking number; blaming others is uncool. Finally, they refused (REFUSED) to start a trace to try to find the package. Since UPS stores are the actual shipper, they must initiate the trace. By refusing to do so, they all but gave me the finger. So, I went to another UPS store (there is a great one on Oceanside, on Oceanside boulevard, please go there instead). They gave me a contact number for a supervisor that the stores contact. He initiated the trace, and ultimately documented the package was lost. To summarize: they are incompetent and dishonest. For your own good, just avoid them. read more

Went there this morning to ship a personal item. I was the only customer. The lady refused service because I didn't have a mask on. I asked if she had one and they said no. If you are going to require masks, then you should have some available. Went to another UPS store nearby and no problem there. Not against wearing masks, just happened to forget it at home and I anticipated that they might have some available. There's many more ups stores to choose from read more

Worst service ever. They are rude, unprofessional and shady. Out of all my years, this has to be the worst run UPS facility I've ever been to. UPS should violate the franchise for misrepresenting the brand. Does anyone have contact with the actual owners? Maybe they are not aware of how these ignorant people are destroying their business and UPS's reputation. I'll never be back, ever. read more

I don't like giving negative reviews but I also think it's important to give people a head's up. I work near this UPS Store and for shipping they have been pretty good to work with, but for printing I would absolutely go elsewhere. And because the customer service turned out to be so negative, I will go elsewhere for shipping also. I called The UPS Store in a panic our printer went down in the middle of a print job [isn't that how it always happens] and we had 30 minutes until I had to leave for a presentation. I asked the employee if they could get me 25 copies of a 14 page document in 30 minutes. She replied "we should be able to" I replied "should doesn't work, either you can or can't. I will go elsewhere if you are unsure. This is really important" She replied "we can" Me "ok I am emailing it over now, please let me know when you get it so I know you are working on it." Her "ok" 10 minutes later.....no response to the email. So, I call "hello this is the rush job calling, did you get the document? Employee "hold on let me check". Okay, right here I should have known, but what I could I do. I'll cut this short now, I got there 40 minutes after I initiated the print job and they were still printing. Not only were they still printing but they hadn't collated the documents. So I had 350 pages to organize and staple, and the print quality was not good. I was upset. The young lady's response to my incredulity was, "I don't understand why you are upset, we got this printed in 15 minutes" I didn't point out that it had been 40 minutes, but I did say "are you kidding me, this isn't finished" I left 25 minutes later, after organizing the handouts and getting them to print pages they had missed. The response on my way out the door was a VERY sarcastic "well have a GREAT day". I almost stopped and dropped the box of printed material to demand my money back, but I needed them so I kept my head down and left. I was 10 minutes late for the meeting after driving way to fast on the freeway. I will admit I was not a joy to deal with, I never raised my voice but there was no doubt that I was fuming. I paid a lot of money to get poorly printed handouts, to spend my time organizing the handouts, and then to get attitude on my way out. I've waited two weeks to write this review so I would be calm when I did it.....maybe I should have waited longer. ;) read more

I would give these jerks no stars if I could! After getting a qoute at another UPS store of $43 to ship a package a few days earlier, I took the exact same package to this store and they tried to charge me over $120! These guys are crooks and extremely rude! They referred to me as "buddy" very sarcastically and hung up the phone on me after not being able to explain the price increase. I caught them in their attempted swindle. There are many choices when it comes to shipping and this is NOT the spot to go! Go anywhere else but here! These guys SUCK! read more

The only plus I can give this place is that the girl working prioritized customers and in truth that may be a negative thing in some peoples opinion. By this I mean that she helped customers who had quicker transactions first (for example just dropping off) Unfortunately this put me in the back of the line since I was returning AT&T uverse equipment. The girl told me I could just drop it off and a receipt would be emailed to me later but I explained that I needed the receipt before I left since the equipment was valuable. She told me "that's not going to happen because I do those at my convenience" seriously? Ok I'll wait. The guy in front of me was shipping Europe and she kept asking him how to format the international address in the computer. Shouldn't you know that? YOU WORK AT UPS. She ended up charging him over $60 to ship about 10 pages of documents in a flat envelope. Wow! I lived in Europe for 4 months and never ever paid that much to have a package shipped to me! In the end, it took me about 30-40 min of waiting to get my receipt. It took her 5 min (I timed it) to help me when it was finally "convenient" for her. poor customer service to most everyone in line and just a negative experience overall. read more