I had an item to return so I went in and had it packaged up and somehow it got lost. I returned…read morewith my receipt/tracking info (a few weeks later after learning that the seller never received the return) but they were unable to help or figure out what happened with it. I ended up losing money for the non returned item and that's why I'm leaving a negative review.

I had to get fingerprinting done for the school system (just a volunteer). At first I was annoyed…read morebut I was in and out so quickly! The process was very efficient and I was very happy

They are amazing! I ship expensive saddles every month through this store. They know me and take…read moregreat care of me. Also they print all my flyers for real estate when I have a new listing. The copies are ready for me when I come in and they are super responsive, friendly, and attentive. As a professional I lean on them all the time and they are always there for me.

Fast service with a smile!! Definitely recommend! I had to return an item and they packaged and…read morelabeled quickly.

possibly the nicest guy in the world that works here. SO easy and convenient, always professional…read more wish i could work here just for the vibes. amazing service, took less than 2 minutes from beginning to end

I have sent out packages to California and Hawaii over the years. They pack them up and send them…read moreout. Excellent service!

I had some priceless pool cues I needed to send to Colorado. I stressed for WEEKS over the cost and…read moresafety of them. I can't say enough about Ship it easy. The name says it all. NOT ONLY did they pack them wonderfully but she found me the cheapest option, and they arrived right on time! I LOVE THIS PLACE . What a great place!

This is a small family owned company that goes over and beyond just shipping packages. When I…read morecouldn't pull up the address on my cell phone to return a package, Arrah was ready and knowledgeable to help me. Being a senior citizen, I'm not that tech savvy! What a blessing to get help these days, with a smile. They are at the corner of the strip mall behind Wendy's. See ALL the services they offer. Do your food shopping at Publix & stop in to see Jackie and her staff to say hello! You'll be surprised at all the services they have to offer! A very satisfied customer who will make this business one of my favorite stores!

To follow is our response to the person who posted a reply on behalf of the UPS Store Little Rd…read morewhere our phone disappeared. I wanted to give a fair and open response for all who have kindly interacted with my initial post: Some of what is recounted in the post is fairly benign and relatively accurate, apart from several blatantly incorrect statements that you make. The post states, "The staff member also asked if he wanted to put insurance on it or pack in a different box to avoid being detected or getting lost." This is patently untrue, no such statement was made to him. In addition, the outer box was in pristine condition and had no identifying marks (such as iPhone branding). We have had only one conversation over the phone with the owner/manager and it was at the end of this process. We left 3 separate messages at the store with our number and got no response or return call. It was at that time my husband went to the store. The female employee did help, and was responsive within what she was able to do- we have never said otherwise. She did bring my husband in the back of the store and gave us the high value sheet (which we agree that we received and have submitted to UPS as part of the loss/theft claim). She did say that they would have it on camera but it would "probably not be any help because a label was created at the store and the driver signed for the package but you wouldn't see the exact package he signed for." We agree that we were not satisfied, why would we be? Your store lost the phone, and we were told the only way we could possibly do was to submit a claim online to UPS. The store did not take any responsibility for losing the package at all, and until the post above where they state, " the package was lost somewhere in the warehouse" - should it really matter where it was Warning about shipping from the UPS store at 3152 Little Road in Trinity! Your high value packages are not safe! We have used this store very regularly (2-3 x's per week) for several years, and will no longer be using them as we believe that a theft of our package has occurred and the store is doing nothing to resolve it. On October 17th, we shipped a package to our daughter at college. We insured it and the cashier asked what it was..we told him it was a phone and paid extra to do so. We were guaranteed that the phone would arrive to her in 2 days, which was very important as she has a medical condition which she needs apps on her phone to monitor. We began to monitor the tracking number and it continued to not show as shipped. After 2 days, we began to check and ask the store, but it became very apparent that the package was not going to arrive to its destination and nobody knew where it was. We called several times and the phone was not answered, and finally had to go in person. When we inquired at the store, they claimed that they gave it to the driver" because it was a larger ticket item (they called it a "high value item") , but UPS tracking never shows it being scanned into the system. When we called UPS, they claim that they never received it from the shipper. Interestingly, when we visited the store, one of the workers said that "this is the third phone that has disappeared like this" in recent months, and it has always been an order handled by a specific worker. We believe that the phone was stolen either from within the UPS store at 3152 Little Road in Trinity or in cooperation with a UPS employee who drives the trucks. To date, the manager has not been helpful or responsive with our concerns. We are incredibly frustrated and upset. We are working class people, and the phone is very expensive and our daughter needs it. But then, to have the UPS franchise and UPS handle this with such little lack of interest or care, and not to take responsibility at all is disgusting. We have been referred to the Claim Department but there is basically no way to call in and speak to anyone and is done totally online. The store doesn't take responsibility nor does UPS it seems. The owner of the store, Parth, is also the manager and has not done anything to support this being resolved. We call on the published number and get no answer. Since the value of the item was over $1200, we spoke to the Pasco Sheriff and it is considered a felony. However, it does not get handled by the SO but is handled only as a civil matter. Please feel free to reach out in our DM's if you have had a similar and documented issue with this particular store, as we are preparing to pursue this through a civil suit if needed. We have also reached out to local news and would like to share especially if others have had a similar issue with this UPS location. At minimum, we wanted to share our experience and caution anyone to not ship from this UPS Store at 3152 Little Road in Trinity as your package is not safe. At minimum, it was "lost" and they are not doing anything to rectify the situation- at worst, they are stealing packages of high value items.

Customer service is always best at this UPS! I will go out of my way to go to this store.read more

This UPS location is wonderful. Their staff is knowledgeable and patient; they are always cheerful…read moreand happy to help however they can. We went to the branch recently to mail a package to our daughter, who is studying abroad this semester. Patrick helped seal the box and do all the customs paperwork. He took his time to make sure he did it correctly and completely. Unfortunately, the costs to ship even a small package to the UK are astronomical, and we decided that she was just going to have to do without an Easter basket from home this year until she is back home. I mean, I love her and all, but $300 to ship her Peeps? I don't think so. Was Patrick upset that he'd spent all that time and we weren't going to mail the box? No. He was an absolute professional and understood that we had changed our minds with new information. Thank you Patrick, for helping us with this task. You're the best!

Super helpful, great customer service. Highly recommend this location! The manager went out of his…read moreway to help out my husband. Much appreciated!

I'm so grateful to have a reliable UPS store in the area! This is my go-to store for all things…read moreshipping! No matter the condition of the package (especially returns that I've poorly packed), the employees at this store are always pleasant and more than willing to help me. They've got super flexible weekday hours and are even open on Saturdays and Sundays.

Great professional and well trained employees. Should be…read moreconsidered co Best Practices!