I came in today to print out some documents with my husband and the service was not it. We've been…read morebefore and had no difficulty using the machines. The place is clean and pretty affordable. The service was ok the first time we came in but today was noticeably off. We didn't realize my husband's laptop was dead so we asked the manager, I'm assuming it was her based on other reviews, if there was an outlet we could use real quick. She bluntly said "no". We were like okaaaay. We peeked around to see if we could find anything because we really didn't feel like driving all the way back home to charge it since we were there already. She watched us the entire time. We were so desperate we went to a boba drink shop in the complex to charge. When we came back she was still staring at us. We printed our files and then asked another employee for some help regarding larger scale printing services. As we walk down to the counter the manager and another employee are straight up staring at us while being with customers themselves. We just felt really uncomfortable.

I came here to use their computer and print something out. It's a great service if you don't have a…read moreprinter. It is expensive though. You are charged by the minute. Great place to get copies, posters made and lamination. I use FedEx Office Print a lot. They use to give teacher discounts when it was part of Kinkos. My only gripe with them is they are no longer 24 hours. They close at 7:00p.m.

I come here mainly to mail packages. There is a small store inside where you can get the basic…read moreoffice and shipping supplies. The customer service is always good and there is ample parking just keep in mind that the strip mall has several businesses in one area but the parking lot does cater to Vons grocery store so you can find parking easily. The value is great however I must say I have never had to pay because I have shipped with prepaid shipping.

I wasn't aware this store existed and the one off of Santa Ana canyon is closed so I went to send…read moresome packages to my son. I got the job done; however, the staff is not friendly and it legit STINKS in that store! It was like a sewer with layers of some gross fragrance sprayed over it. Other than that, plenty of parking, easy access and like I said, got my packages sent.

Very friendly, helpful and professional staff got my package on its way by the combination of the…read moremost efficient in reasonably priced shipping method. This was a great find and I definitely plan on using them in the future for any shipping needs and it's also nice that they also handle US Postal Service shipping as well.

Super friendly people! -flexible -cool environment -helpful…read more-simple -perfect errand to run if multitasking

Hidden gem! I usually drive by on autopilot, but I needed DHL services and their website gave this…read moreas a local option. No long line, that by itself a total score. Super patient, THANK YOU for all your help!

I've been a customer here since 2016, and for many years everything ran smoothly under the previous…read moreowners, George and Kay. I never had a single issue with them. Since the new owner took over, the level of professionalism and reliability has changed dramatically. My last three visits in November were all problematic. On one morning, the owner arrived about eight minutes late, and another customer was waiting with me. On the other two mornings, I arrived at 9:00 AM (their posted opening time) and the store was still closed at around 9:12 AM. I never saw the owner arrive on those days, and I eventually had to leave because I couldn't wait indefinitely. I have photos documenting these late openings. These late openings were not isolated mistakes. They formed a clear pattern over multiple visits. After failing to pick up my mail during these three visits, I stopped going in person because I could no longer trust that the business would open at its posted hours. Because of these repeated delays, I asked the new owner to confirm a 9 AM pickup time for my remaining mail. I wasn't asking for anything outside their posted business hours. I even gave a wide range of possible days. Despite that, my messages were ignored for two full business days, even though I replied within a couple of hours during their business hours. When I finally received a response, it was a single word "Monday" with no apology, no explanation, and no acknowledgment of the previous delays or missed openings. The communication was consistently cold, minimal, and unprofessional. Update: I went in on 1/26/2026 to pick up my remaining mail. The owner arrived at 8:58 AM, and I was finally able to collect everything. I asked for a one‑month refund because I was unable to access my mailbox on two separate mornings in November. I waited until around 9:10-9:12 AM both times, and the store never opened while I was there. When I requested a refund, the owner responded by saying, "I called you," even though I never spoke with her. Regardless of whether she called, the issue was that I physically showed up during posted business hours and could not access the mailbox I was paying for. The time I lost waiting outside cannot be recovered, and her response showed no understanding of that point. This experience is completely different from the reliable service I received for years under the previous owners. After 8-9 years as a customer, I ultimately decided to cancel my account because the service under the new ownership no longer meets basic expectations. Everything in this review is based on my actual experience, with photos and message timestamps to support it. I also want to note that the current 4.6 rating on Yelp was built over many years by the previous owners, George and Kay, who were consistently reliable and professional. My recent experience reflects the new ownership, not the service that earned those earlier reviews.

Great experience dropping into this UPS STORE. Their service was friendly and quick to assist…read more There wasn't much of a line so maybe that helped expedite the process. I asked if I could use their tap to seal my package and the guy assisting me provided me peace of mind telling me he'll be able to take care of it for me. Great staff. A/C on the perfect setting. I would come.here again for any UPS business.

Ian helped me. He was kind knowledgeable and patient with me…read more He is a great employee. He needs a raise

The help was wonderful Brian was a great help. I will be back again…read more This place is so convenient. Brian was fabulous.

I had a return to Amazon. Originally I was to bring it to Whole Foods. I was in the neighborhood of…read morethe UPS STORE #6961 on Chapman in Orange and decided to do my return there instead of driving another 10 miles to Whole Foods. I have returned things at this UPS store before The issue was the return label was for Whole Foods and didn't work at UPS. LUCKY for me Lauren was there to help me. First she explained what I must do. Then when we realized that I would need a degree in quantum physics to follow all the steps Lauren stepped up, and the rest is history. I held my phone while she pressed this and deleted that and displayed her talent of knowing exactly what needed to happen. I'm going to nominate Lauren to be on the team of the next Moon Walk...one step for mankind 2 steps for Lauren. So shout out to the Lucky UPS Store for appreciating the bright people in their team.

Came here to get a LiveScan fingerprint reading for a job and Mena's Mail Place did the trick!…read more They were not busy at all so I was able to get my fingerprinting done in less than 10 minutes for $20... However-- this is not what makes this place awesome. What makes it worth writing about is their selection of merchandise. If you are into statues of Jesus, Egyptian themed artifacts (serious), rhinestone encrusted dogs (still serious), or other various highly desirable gift giving opportunities--then this is the place for you. Never have I seen such a random display of items for sale. The greeting cards have probably been sitting on the shelf for at least a decade--they referenced things like the "El Nino" weather patterns and "The Macarena". The only thing missing was a card that talked about that "new" rapper, Vanilla Ice. Or maybe something about Crystal Pepsi. It was like going to the Smithsonian for pop-culture references of the 90s! As if this wasn't enough to make this place epic, they also had pamphlets giving out information on the bible in both English and Spanish. And wooden birds. And children's barrette's. So when you feel like making your white elephant gift exchange a real hit, come to Mena's Mail Place and pick out something absolutely unforgettable that people will be talking about for the rest of the year.

Very friendly owner. I went in to get fingerprinted and send off some important forms. He worked…read morewith me to figure out the best way to ship my package, did my fingerprinting, and talked with me the whole time. Prices are reasonable, and it's very professional. I would definitely recommend this place.

Thanks to Amazon returns, I've been coming here quite frequently. I kind of feel that because the…read moreAmazon return line is usually longer than the regular line! A few months ago, they finally created a separate line for Amazon returns, which is nice for the occasional time I actually do want to buy something. Staples is not inexpensive, and I could probably find things on Amazon for less, but you pay for the convenience of being to able to actually see what you're buying. I purchased my last few chair mats here, as well as my printer paper, which I usually have delivered so I don't have to carry it or load it into my car. Their text message deals are actually pretty good if you pay attention. The people who work there are nice enough, though one guy swore they didn't make what I was looking for, even though I had bought one there years ago. I simply waited a couple of weeks, and it turns out it was just out of stock.

I visited the store to return an Amazon package and waited in the designated Amazon return line for…read moreapproximately 30 minutes. During that entire time, the return line barely moved while every customer who entered the purchase line was consistently served before those of us waiting to make returns. As both the purchase and return lines continued to grow, I asked the cashier if additional assistance could be called because it was clear that one employee could not keep up with the volume of customers. She informed me that she was the only employee available. While I understand that staffing shortages can happen and I appreciate that she was doing the best she could under the circumstances, the current system is clearly inefficient and unfair. After waiting for 30 minutes with no meaningful progress in the return line, I ultimately had no choice but to leave the store without even being able to return my package. It was extremely frustrating to spend that much time waiting only to walk away without accomplishing the reason I came to the store. Customers who have already been waiting in the Amazon return line should not continually lose priority to newly arriving customers in the purchase line. The current process results in excessive wait times for returns and creates a poor customer experience. I encourage Staples to review how this location manages checkout and Amazon returns. Whether that means scheduling additional staff during busy periods, providing dedicated coverage for Amazon returns when possible, or implementing a fairer queue management system, the current process is not working.