I was there this week and it was fast and friendly. A nice young woman helped if and was polite, knowledgeable and efficient. In and out in a minute. Thanks read more

I had the worst experience at this location. I only went there because my mother raves about how helpful her Cathedral City location is. When I walked in, the men were not friendly,approachable or helpful. I wrote the address down, they transposed the zip code, and my mail never got to its intended location. I called twice and tried to talk to the manager and they never called me back. The person who answered the phone could not tell me where mail was , or when it would be coming back. He was equally as unhelpful and unfriendly as when I was in the store. Ended up going to FedEx (kinkos palm desert location ) and received exceptional service by Nathan an Brittani. #neveragin #upsstore #ups read more

This UPS store is absolutely filthy, and in complete disarray. The store looks like it hasn't been cleaned since it opened, and packages were thrown everywhere. We had no confidence that our goods were actually going to get packed and shipped; so much so that we added extra insurance. Very, very poorly managed. Will not be returning to this UPS Store as we ship regularly. read more

I am disappointed in the reviews for this store. I love going there! Guy, Sammy, and Linda always make it a very pleasant visit. Service there is great. They are the tops! read more

I'm shocked by the horrible reviews that are posted here. I have used this UPS store many times over the years and have never experienced anything short of good service. I have used their mailing services, LiveScan fingerprinting service and today I went in to have some documents notarized. I was greeted upon entering, served promptly and courteously and was on my way in just a few minutes. Don't let the bad reviews discourage you, as people who have had a bad experience are far more likely to comment than those who receive the service they expect. read more

Inept, when the manager is not there some of the longer term employees are just reluctant to do their job, their cell phone is priority and a customer is a "bother" for interrupting them. Mail is not delivered to the mail boxes in a timely manner, inbound mail with checks never arrive, mis delivered mail is chronic etc., etc. There really is no trust in their service. Go to Fed ex, they are professional and the service is great. read more

This is a busy store but the employees do the best to help everyone in a timely manner! The staff is very friendly and always try and get you the best price and help with all your shipping issues! Loved my experience here and will definitely be back! read more

Asked to scan a document and email....very simple lady told me her computer was down?! Then she sent a lady across the street to Fed Ex Kinkos. Needless to say we both went there and will never return to that UPS Store due to horrible customer service. read more

I'm a huge UPS fan, but something is clearly wrong at this location based on my experience and the other reviews. I checked UPS website for location hours. Completely arranged my schedule to only find them closed despite their posted hours. What a disrespectful waste of my time. read more

Stopped by to ship a return envelope with a shipping labor already printed from the company. One person working. Granted it was Christmas Eve so all packages should have been out but there was still a line. Finally made it to counter and was informed I had to purchase an envelope to ship my papers via UPS. Really? Also find it odd that the UPS store lets the employee wear a t-shirt and gym shorts. Not how I would want my brand represented. read more

Horrible location - customer service and follow through is non-existent. Parents paid store personnel to package and ship an item to me in Northern California in April. Item came damaged due to incorrect packing. As of middle of June, no resolution of payment for damaged goods. Store manager has told me repeatedly they are waiting for insurance check before they reimburse me. Incredible since they are the reason the package came damaged. Do not use this location - you will be sorely disappointed. read more

I have a box here because my business has me on the road constantly and I need to have my mail forwarded to me on a regular basis. For two days i have been trying to reach this store to have my mail forwarded and no one is answering the telephone AT ALL. I have faxed twice, e-mailed twice, and even called a store next door to this store and asked the person there to take a note over asking them to contact me. They did not return the call. I simple don't understand what is happening and I am having all my mail forwarded to another location. This place is ridiculous and I wouldn't trust them with my mail (which by the way a lot of mail has not been received by me over the past year) if I were you. I am ready to sue them at this point! read more

I have been to this UPS Store location over a dozen times in the last 4 years. They have always been competent and helpful. I have other choices as far as shipping items but I always choose this UPS Store because they always get my package to it's destination and respect my desire to pay the least expensive way of transport. read more

The employees at the store and unhelpful, and over the phone, impossible to understand. I had ordered something and could not have it left at my door so I called and had them leave it at the store for me to come pick up, but when I showed up they said there was no package for me, completely useless and a waste of time. read more

I needed to ship out a package again and this store exceeded my expiations again they always say hello and even gave me information on a store close by. they went out of ther3e way and printed out the directions for me and everything. Igive them great acclaim for there customer service. great job:) read more