Blake and the really tall blond guy were so patient and friendly when I went in today. The lines were long, it was windy, the driver was late and the customers were cranky. I don't know how these two managed to stay so calm and put together. Great job read more

They want to charge $3 to put a sealing tape on a box. Bad customer service, will never go back

This is one of the poorer Ups stores in the area . They never seem to have enough help. Last time I was there they still didn't have the self serve kiosk for Amazon returns like other ups stores have. And they want to charge $3 just to accept a USPS package to throw it in a bin for USPS to pick it up. The other ups stores in my area do not charge for that . The people seem nice but but that's about it. read more

Very disappointed in the charges. I understand prices are high, but come on $2 to put a piece of tape on a package. This why I go to the Haven location in Rancho, just a couple of blocks away. They're open on Sundays, customer service is outstanding, the store is bright inside not dull like this location, and extremely clean. Although this location is much closer, I will continue to go to the Haven location next to Trader Joe's. I work for UPS for 35 plus years and I'm embarrassed to know that this is how we're represented, even though they're independently own, it still has our logo. DO BETTER read more

This location try to scam. They charge 95 dollars cash only for fingerprints. However other locations charge 85 dollars any type of payment. I suggest you do not go there because of the suspicious behavior. read more

If I could give -5 stars i would. Umm just no , no, no. Scanner was not working, he blamed my phone and rolled his eyes. Two Gentlemen with shoulder length hair, not ONE ounce of proper customer service. Told me he'd let me slide this time for not charging me for TAPE take in mind it was basically packed already he added 3 INCHES of tape. And i was going to get charged 3$ for that???? Lady came in and they charged her for the same obnoxious amount of tape. PLUS the store is really dirty and unorganized, aftershave lotion on the counter and a dirty towel that they didn't pick up after attempting to clean. read more

The UPS Store - Shipping Centers Near Me - Rancho Cucamonga, California

Save yourself some frustration and do not patron this UPS store location. I've used this store two times and both times my experiences were negative. (I should have just stuck with the one on Haven in the Vons shopping center. The staff and owner there are nice people who provide good service.) The little curly hair ponytail boy with glasses "helped" me. He claimed his name was Nelly, but he wasn't wearing a name tag. He was unfriendly, unkind, and unhelpful. He behaved as if he was doing me a favor by doing his job that he gets paid to do. He wanted to charge me $2 to use one short piece of tape to seal my box. When I kindly told him I would just take my stuff to the other UPS store to avoid the extra charges he acted smart telling me I could take one of my other items there too. Apparently word around town is that this store wants to nickel and dime you, and the employees are unprofessional. It blows my mind that an employer would allow this behavior. Seems customer care is not of any concern. read more

Good Ms. Wang, Unfortunately at 4;50 pm today, I witnessed the most horrendous display of poor customer service from one of your staff member (Clifford). He Insulted, berated, and displayed extreme malice to an elderly woman. There were four other witness other than myself. Clifford should be fired Immediately for his actions. I personally will not use your establishment, if he is still employed. Your other employee was courteous and professional. Please contact me about this incident. read more

This store gets busier than the usual location I go to. They had 3 employees working and were trying their best to get to the next customer. I read the reviews. I did not experience any issues nor did I witness any issues. My experience was a good one. read more

Terrible service. They have adopted a new charge to tape your packages that are being returned to Amazon. Although I thought two dollars for a piece of tape was excessive I've paid it a couple of times since they've adopted. Today, however, I encountered a very rude young man by the name of Randy, who attempted to charge me two dollars per strip of tape. When I challenged that he became arrogant and sarcastic. I've asked for the manager or Owner's contact information. I was given the stores phone number which essentially led me back to him. When I offered to leave my phone number for the owner to contact me, he told me in a joking way that she would never call me back over tape. Maybe she'll get some of these reviews and decide to do the right thing and refund the overcharge. Again, two dollars per strip of tape is excessive and a rip off. If business is that bad, you should consider other options rather than overcharging the customer. read more

Thieves. This is the second time they have stolen something. It's obvious because the employee helped me with the item, I made sure I out on insurance and two weeks later it says it wasn't even recieved at the facility even though I have a receipt. I will be reporting this facility to the police. Not to mention they are horribly slow, overcharge, and consistently have rude employees. Whoever the owner is I'd love to purchase this business off of your hands because you are obviously not doing a good job. read more

The UPS Store - Line of 10 people nobody helping - Shipping Centers Near Me - Rancho Cucamonga, California

Embarrasing writing this because I work in the same center and always think we should treat the employees within this center with even more respect because we all work next to each other.. But the employees here are absolutely disgusting Heard them making fun of/talking shit on an older Asian gentleman who was having problems communicating his needs And now suddenly they're charging for a 3" piece of tape?? "Flat rate $1.25 regardless of the size of the tape" Makes no sense at all in that case just give me the whole goddamn role and I will tape it myself next time. This has never been a thing and I know it because I frequent this place since I work next-door.. The making fun of non English speaking elderly took the cake though If you can't deal with the public, don't work in customer service. Brown haired mid to late 20s gentleman who claimed he's been working here for about a month And then Heavier set redhead gentleman with glasses You guys should be ashamed of yourself .. read more

I almost don't want to give a review because I don't want the line to get long! The guy who work at UPS are awesome! I do a lot of Amazon returns for work, literally a laundry basket full every week, and everyone is so patient and nice with me. We have a system down. I have seen other customers come in completely clueless having no idea what they're doing and getting cranky because they don't know how to do an Amazon return or they chose the wrong store I need to go to Kohl's. Everyone who works here is beyond patient. I really should get all of their names to add it to the review because they are so nice. I am shocked by all the negative reviews, because I've never had a bad experience and I'm here at least once a week read more

0 stars UPS!!! charging $2 just to ask him to put a tape on a small box! I found it hilarious and ridiculous.

I was in the area and stopped in to drop off a padded USPS envelope. Noticed right from the start the customer service was lacking here. Unhappy looking employees, slow service and when I got up to the counter I was told they charge $2 to take my envelope! Nope!! I headed straight to my regular, helpful, professional, friendly, takes my usps mail for NO charge UPS Store on Haven and the 210 (by Trader Joe's) ~ you should go there too!! You're welcome read more

I've been coming here for years- no issues. Most of what I do here is drop off Amazon returns. Even before Amazon allowed no box returns, they used to do the dirty work for me and wrap it up in one of their boxes. I don't often use other UPS services so I can't speak to the value of everything. I myself am a happy customer of this shop though. read more

The short gentlemen working Saturday July 19th in the late afternoon was beyond rude. He watched me (a female senior citizen) struggle to open the door while carrying a very large and heavy 35lb item. Never offered any assistance to help with the door, he just stood there and watched me struggle. Very short responses while interacting with the customers and seems to not like his job. Do better UPS! read more

I went to drop of 7 packages during lunch and the line was out the door. There was one associate Jeff helping the long line of people with multiple returns and shipping request. The store was short staffed. Usually when the line is long, professionalism is out the door. Not Jeff....he acknowledged everyone as they walked into the store and apologized for the long wait. While helping each customer, he had a positive attitude and did not make you feel that you were troubling his day. I'm glad I ran into Jeff. His positive attitude was refreshing. read more

I usually don't write reviews but I felt compelled to say something after seeing the negative review posted yesterday. I was also at this location at about 5pm on March 20th and from what I remember the employee, Clifford, was being repeatedly insulted and nearly harassed by several customers because he simply insisted on enforcing the store's policies. I've been helped by Clifford at this location before and every time he has been both friendly and helpful, so I'm not sure where this anger is coming from. I may not agree with all of the store's policies, but that does not give me an excuse to berate and bully an employee like my fellow customers did yesterday. One of the angry customers even came back into the store while I was still in line and threatened to assault the employee. If you disagree with a store's policy that's one thing, but threatening a young adult over such a simple matter is NEVER ok. I don't really know why someone would leave such a poor review about an employee who handled such a difficult situation with grace and maturity. To demand an employee be fired in a review where you leave out crucial information that shows how the customers in the store berated an employee with malicious intent is completely unacceptable in my opinion. Thank you. read more

I needed to return some Amazon items. Usually I screenshot barcode return but forgot. When I asked the employee (blond curly hair), she said "got to orders and look at returns!" She immediately turned her back to me and seemed super annoyed to assist. Recommendations for a better ups store? read more

This has to be the WORST ups location I have ever been to. The employees work at the pace of a snail...actually I think snails move faster than they do. They are always understaffed so expect to wait 30-45mins. read more

This UPS store is the worst I've ever been to! Today was the second time I visited the first time was some time ago and the employee was very rude and gave off the feeling that she was annoyed and unhappy. That day I figured maybe she was just having a bad day and moved on. Today I returned to pickup a package and nope same type of employee. No greeting, no thank you. Dealt with the type of employee that asks for your ID or change and just drops it on the counter. Two visits same experience... I won't be back. read more

At this store they are charging $2.81 to print one piece of paper ? everywhere else you pay cents..and here before I paid cents .... Any comments? they are not very friendly either...I am surprise.... is this common read more

GREAT & quick customer service. I was able to drop of my package get a receipt AND get passport photos. Perfect timing read more

do not do Amazon returns there. they will charge you to print the label and tape the box. I've never heard of a UPS store doing that ever. things must be very tight for them if they are needing to charge for a piece of paper and tape. read more

The only problem I've had with this UPS location is their scanner to read the QR codes for Amazon returns is frequently not working. I've tried twice this week to return my Amazon packages but both times the scanner isn't working. read more

Always busy. Lots of up-charges. Under staffed. $1.50 for a "piece" of tape is outrageous. But it's local and that's why they stay in business read more

For the most part, I have always had a good experience at this UPS store location. That is, until yesterday... Went in to mail a package, and needed a label printed. The girl that helped me had to reprint the label 5 different times due to her horrific spelling. Of course she kept blaming the computer. She had the nerve to say it was spell check changing everything. Oh come on! That is the lamest excuse...EVER! Not sure how much more clear I could have been to her, but OMG. I felt so bad for the growing line of people behind me because I with her for so long. Not sure where the regular girl that works there was, but this new one has got to go. I would have given this store more stars, but yesterday's ridiculous visit soured me. read more

I have been using this store for as long as it has been open. We live nearby and have had great service every time we use their services. What does happen during busy times is the place gets full and seems slow. What I know for sure is this store is sooo much faster than going to the post office during busy times. Plan your trip during off times or just bring your patience. We have always had great service here. read more

Front desk girl was extremely rude. Not pleasant at all does not look happy to be there. If there is a such rule for having a weight limit for there particular store. Then they should update Amazon so they don't suggest them. In stead of making their own rules and trying to charge $50.00 ridiculous! They definitely need better management so there employees don't seem so depressed. read more

I took my package into the UPS store on Highland that I packaged & labeled myself to drop off for USPS (mail) & they told me there was a $1.00 fee to drop off mail.. I didn't think I heard him correctly so repeated what he said & he said "yes we charge $1.00 for you to drop off your mail or packages for mail pick up" Completely absurd when they just drop it onto a bin behind the counter. I said ok I'll go to another location to drop off, which I did on Summit Ave & they do not charge for mail drop off. This is obviously a franchise so be careful which location you choose since they set their own prices!!!! read more

To print a page they charge $2.81 this is robbery for a single print of paper. It's two dollars not a lot however to print one sheet that's what you call price gouging! Good reminder to print my own. read more

The absolute worst UPS store I've ever been in. They're not personable at all not a hello nor a smile nothing... poor management poor service all the way around. The owners are missing the mark period. For a company that only provides a service you would assume they would be great at it. But they surely are not. They complain about staffing but yet the manager is non existent and if it's so bad why don't the owners take ownership and work themselves... read more

I went to this ups store to just drop off a USPS small letter. Which i have done in other UPS stores in the past . They always have welcomed me and took mu USPS packages. But this day creek store asked me to pay 2 dollars. If i like to drop off the package. I will never go to this store or recommend anyone to do any business. read more

Came in with a package that had a preprinted label for return. They wanted the label to be bigger then the size I had printed at home. Charged me $2.50 to reprint the label. I get we need to keep the lights on but this nickel and dime stuff can't keep people coming back. read more

I had an especially HARSH review about this place posted for a couple years. I complained about their horrible service, their tendency to lose packages, their constant problem with giving the wrong mail to the wrong boxes. Along with a couple horror stories of them losing a $800 package and claiming they didn't even though the delivery company had their signature that is was received. And the time they gave me a UPS envelope with a $18,000 check that belonged to someone else. Well I decided to update my review because this place actually got worse. They have a constant turn over of employees, so you constantly have to deal with noobs with your business dealings. That just suggests to me the owner of this store is a tight wad. And from what the employees have said he is a giant female hygiene product. They are supposed to notify you by text that you have packages to pick up but those notices are few and far between. And when they do, you go to pick up packages only to hear the tell you that they have not been processed yet so they can't be given out. (That is the truth, honest to God). So why haven't I switched PO Boxes? I have a small business that I can't just change my address because of all the letter head and paperwork I would have to change. And all change of address notifications I would have to do. Believe me, it is a royal pain in the behind ( ask me how I know). Trust me, find another UPS store....... Unless you are into frustration!!!!! read more

Went for notary service at this store, six signatures for $15 per signature. My wife ask the Notary Public Kiilani Goleco if she can email them to her and said yes. When I am paying, she said the total is $108.60! She charged us for scan of $3.50 + $1.50 per page = $17 extra without telling us! Had she told us about the fees, we could have done it ourselves! My wife says, "OMG why didn't you tell us!?" Her excuse for not telling us: 1.oh well, they've been scanned already! 2. they're busy! 3. she should be on her lunch break! (Transaction was done at 4:18pm). If we're told about the fees for scanning/emailing, that'll be our option to proceed or not, but she didn't tell us! Poor handling of customer! On our way out the door, she said, "you can file a complaint!" (Sarcastically) read more

I'm sorry to say this but I don't like the guy who works there because he was rude and he doesn't want customer, and it's not right to say to the customer that I don't understand why people line up that there's another store in Haven read more

The girl that works mornings here is not very helpful or informative. She seems to have an attitude in the early morning and only gives half of the information needed do use their services efficiently. I came in to ship a package and she told me they could scan and screenshot. And after driving the 4 miles to take the screenshot of my pre-printed label when I return to the store she let me know that you had to email the screenshot to them at a cost of $2.50. She left this information out which I could've just emailed from my house but instead I won't do business with them I don't like people that waste my time and don't give me all the information. read more

Avoid if you don't want incompetent crew handling your Amazon return. I dropped off a returned Amazon package and got the receipt. Three days later, I went and tracked the package, ups website says "waiting for shipment". So I called them asking why the status was still "waiting for the shipment. Their response was " that's how it is! It consolidates.. "etc. Which from my experience I know it's not how it is especially after THREE DAYS? So I called again, same response, except this time the woman was even more clueless and chose saying" uh huh, uh huh... "while I was trying to explain my concern. They didn't even bother asking me what the item was or tracking number, just trying to hangup the phone asap. Management, please do something. There are many decent qualified people out there looking for job and don't let some lousy ones keep doing their thing and take the job for granted. read more