The girl that works mornings here is not very helpful or informative. She seems to have an attitude in the early morning and only gives half of the information needed do use their services efficiently. I came in to ship a package and she told me they could scan and screenshot. And after driving the 4 miles to take the screenshot of my pre-printed label when I return to the store she let me know that you had to email the screenshot to them at a cost of $2.50. She left this information out which I could've just emailed from my house but instead I won't do business with them I don't like people that waste my time and don't give me all the information. read more

Avoid if you don't want incompetent crew handling your Amazon return. I dropped off a returned Amazon package and got the receipt. Three days later, I went and tracked the package, ups website says "waiting for shipment". So I called them asking why the status was still "waiting for the shipment. Their response was " that's how it is! It consolidates.. "etc. Which from my experience I know it's not how it is especially after THREE DAYS? So I called again, same response, except this time the woman was even more clueless and chose saying" uh huh, uh huh... "while I was trying to explain my concern. They didn't even bother asking me what the item was or tracking number, just trying to hangup the phone asap. Management, please do something. There are many decent qualified people out there looking for job and don't let some lousy ones keep doing their thing and take the job for granted. read more

Had great exchanges for years with both Amanda and Marie. When we finally had cancel our box due to a move, Marie made the transition as easy as possible and went above and beyond for us. People can be so harsh in their reviews. I have had my share of experiences with different UPS store branches throughout California and let me tell you -it can get UGLY. I've even had to call or write in to corporate on numerous occasion. Not with this location. Solid customer service across the board. Thank you Marie for the recent help you gave us re: our packages from Amazon. You truly went above and beyond and we are so very grateful! Keep up the good work team! read more

My review is word for word like Cindy C. Commented yesterday. Went in today at 4:30, only 1 worker his name was Jeff, so nice and patient, multi tasking, smiling, greeting, and fast. So hard to get a smile or great customer service out of anyone these days. It was refreshing to have a nice person help me today. Kudos to you Jeff. read more

I needed a document notarized urgently and went to this location. I am currently disabled and struggle to walk in pain due to sudden injury, therefore my husband asked if there was any way for someone to come out to our car do to the notary. Kilani was so nice and compassionate and agreed to do the notary at my car window. She was so accommodating and understanding. We received great customer service and I could not be happier the outcome and appreciate how caring she was. I highly recommend this location. Thank you Kilani, read more

They should just shut this store down. They have very bad employees and i can only contribute that to bad owners and training. It not only gives the branding a horrible name, but the partners who they work with should also be concerned. If you don't pay for quality employees, you might as well not have a business. read more

Don't waste your time at this store unless you like bad customer service and a myriad of other problems to go with it. After experiencing those issues several times over I've been going to the Haven store and never have any issues. However, today, I had to use this store and it did not fail to let me down again with its 200% less than stellar service. They are required to give drop off receipts for Amazon package returns but refuse to do so saying "the Amazon/UPS tracking number is not the actual Tracking number but you can take a picture of the label". Sound shady to you? Do yourself a favor, make sure the picture you take also includes the shady ass employee holding your Amazon return with UPS tracking label showing for proof to Amazon when they go missing, because they do! They are not part of UPS Corp, just a franchise store not held accountable for anything. Believe the majority bad reviews, they are not at all concerned about integrity, work ethic and clearly by so many other peoples notable bad experiences, they don't give a rats ass about customer service. The employees there are bothered to help anyone literally every time Ive ever gone there and the manager is an asshole which is a complete understatement. If you like dealing with those kind of people, by all means, enjoy this store, otherwise, do yourself a kindness and go somewhere else. read more

Do yourself a favor and go to any other ups store. They nickel and dime you for everything here. I live a block away and ship stuff on the daily for my business and I drive to the store on 19th. They've lost packages in the past, charged me for using a strip of tape before, and now charge 1$ for each usps package. Sometimes my profit margin is only 2$ on an item and they want half. No other ups store does this. read more

No wonder there are so many negative reviews on here! It's all very true. I love this area and shopping center. But this UPS store needs an ATTITUDE adjustment immediately. Customer service is incredibly low. I walked in with a package. I was invisible the whole time. Ridiculous. Management- this store needs serious help. read more

Store closes at 5 yet they have an employee coming out to tell people they won't take any customers past 4(they came out ten minutes prior to 4 and told the whole line we won't accept any customers in 10 minutes... 10 minutes from them was an hour before close. Employees are rude and seem like they hate their job. If y'all don't like it then find a new job. Someone needs to come down and fix this place. The worst UPS store in the IE!!!!! read more

Been coMing here for the last 10+ years for drop off mail services and the staff have always been friendly and professional. They're always packed, but manage to get things done accurately and quickly. This time around I came to take passport photos for myself and my 11 month old. They were fast and allowed us to review the pictures prior to printing them, which is always appreciated. read more

It's was last day for my return to get a refund and I got stuck in traffic , 6:59 pm Jeff saw me walking in towards the store greeted me and opened the door his co worker Michelle assisted in processing my returns and all went well 1 min less before it's doors shut time.. now that was service read more

I'll give a 5 star review not because of the service I received, but rather, the service they gave an elderly customer. On Wednesday 11/17 I went to the store to pick up a package. There was an elderly man who could barely hear. The young lady behind the counter was very sympathetic and compassionate. He asked how much the printing service was and had a hard time hearing, '30 cents a copy'. She had to repeat several times. He just could not hear. While many people would have just gotten frustrated or started yelling out 30 cents! This young lady wrote it down on a piece of paper and showed with a smile. He finally understood and proceeded with the order. Made my stay there worthwhile even though I was not the one receiving that nice treatment. read more

12/14/20 at 10:15am the girl working there with the red sweater and black glasses and black hair is the rudest employee I've ever encountered. She ignored me and was so unhelpful. I went in the print something and I needed it in color and just simply asking her for help so had the worst attitude. I told her I'm pushing color and it's coming out black and white and she made me pay for all the bad copies even though it was there fault for not having a sign saying their color printer in the front wasn't working. I should have gone to the other UPS off Haven, the employees are always so sweet and helpful there. read more

Do not bring your USPS packages here! This location, as well as their "franchise" locations charge one dollar per package just to drop them off. No assistance needed with postage boxing or anything. After charging me to drop off packages, they didn't have enough paper money in the drawer to break a $20 bill, and had to give me nine dollars in quarters. If you need a UPS store that won't doubt you, use the location at 19th and carnelian you can walk in and simply place your packages in a large been labeled for the USPS. read more

Bring your own tape!!! I had a box to ship. I needed less than 3 inches of tape to ship my box. Absolutely no courtesy. They charged me $1.00 for 3 inches of tape. I'm not coming to this place ever again. read more

The UPS Store - Are you kidding me?They will not let you use tape...they charge you $1.00 for less than 3 inches of tape. Absolutely ridiculous. - Shipping Centers Near Me - Rancho Cucamonga, California

Supposed to close at 5 and it was already locked I by 4:40. You should remain open for the specified hours!

This location is easy to get to and is always busy. It is in a large business center, so there is plenty of parking. If your mail is prepaid, just leave it at the desk and don't wait in line. If you need any services other than drop off, you will be waiting a long time. They appear to be understaffed. Nice service though. read more

Ever since this place changed ownership it's been terrible, the staff is rude and unhelpful. Always confrontational. I do not recommend this store go to a different one. read more

On 12/19/2020 I went into the UPS store to send an overnight envelope. Everyone at the store was very nice. They charged me 45.54 to overnight a envelope to my bank (no big deal I just needed it to get there on time). Instead of arriving on Tuesday 12/22 (what I paid for) it arrived the next day on 12/23 a day late. When I called UPS to talk to them about the issue, they indicated that it was the UPS Stores fault because they did not create the label and ship the package in time. The customer service rep indicated that UPS stores are not part of UPS logistics and they have no ability to help me. read more

Can't really give a good review if the store is closed during the hours they say that they're supposed to be open.

This location would not accept my UPS Ground package. According to the young lady at the counter they don't accept packages with handwritten shipping labels. I have never encountered this policy at any UPS Store. Not sure why they are part of a franchise if they refuse to follow UPS policies. I lost time and wasn't able to ship my package on time. This location is not built for business matters. read more

The service is terrible here. The owner I'm sure doesn't provide receipts to certain people and claims this is because she is too busy yet there is no customers other than myself. The only reason I use this place is because it is conveniently located no other reason if I had another option I would use it. I'm looking into scheduling pick ups with ups rather than being serviced by this shitty place. read more

I made an appointment to notarize documents for 2:30. I arrived five minutes early to be told that the person who notarizes doesn't get off lunch until 3:00. Obviously workers need to take lunches; my issue is that if there's a scheduled appointment, it doesn't make sense to intentionally take a lunch during it. I was not able to stay an extra thirty minutes during a work day when time was carved out specifically for this. Will definitely not be using this location ever again. read more

They do NOT staff it properly and therefore it's terrible. The staff inside usually is nice but it's the owner who is failing. I cannot tell you the number of times that I've pulled into the lot just to say "screw it I will just take my stuff to the other ups store tomorrow" because the line is long. There will be 2 or more people needing Notaries, someone who needs things printed but in an odd ways and only one girl is working, so the line just doesn't move. read more

This store has the worst customer service. They are rude, they are slow, the one guy that is there or was there, was the nicest, short of him really, service is horrible. Don't recommend and there are too many good stores to choose from likely in your area so I would just avoid this one altogether. read more

Unlike other UPS stores, does not accept USPS package drop offs. Even though this is the closest location for me, I drive a little out of my way to the one on Haven and 19th. MUCH nicer employees at that location. read more

I should have read the reviews before I came here to drop off a package. I see why there's so many negative comments. Dropped my packages on a Saturday morning Writing this on a Wednesday and no sign of any movement on my package. Hopefully my shoes weren't stolen they're worth $300 read more

I've only been here twice but both time I've had a great experience. The employees here were very helpful when it came to packing my returns and putting them together. Unlike the UPS store on Milliken and 4th, who wanted to charge me for packaging tape, this UPS didn't. Good customer service goes along way. I plan on only using this store for now on. read more

The lady at the front is really nice and sincere and provides an overall helpful service. Theres a lot of boxes and things all over the place, but hey what do you expect from a postal service store with constant orders. I recommend them for sure and don't see any issue. read more

If I can leave a lower star rating, I would. Customer service is lacking. Rush hour time and only one employee. No consideration. The only thing going for this store is location. But even that is not enough. read more

Went in to turn in some packages from Amazon and was met with Kilani and her amazing attitude. All I asked for was a name, but she made sure to let me know very clearly that her name is "kilani and I am the manager". That's cool, just asked for a name since her sweater covered it. Her heavy sighs and irritability are many of her amazing contributions as manager of this store. One of packages gave me a label to print and not a code. When she printed the label her lovely personality decided to truly shine through. Before asking to void the label she just went right ahead and voided it. It caused my whole transaction to mess up. I walked out. I got ahold of customer service and amazing fixed it for me, I drove up the street to the ups store at haven and we met with nothing but great customer service. So Rob Wayne who owns the store I would highly recommend investing in maybe leadership classes for your management and get your two star rating up. Everyone else, do your self a favor and drive up the street to another store. read more

Called ahead of time to see price for a life scan. Girl on phone was in a rush and told me $74. Showed up and had them done just for the total to come out to $104. Staff should be better informed to give accurate information. read more

They wouldn't accept packages for drop off. Even w/ prepaid mailing labels. Now my 2 day postage has lost a day. Poor management for years. I have driven to other locations even though this one is within walking distance for me. It's a shame because I like giving my business to my neighborhood. read more

I have been to this store a few times this year and have experienced nothing but professional service and very friendly staff!! The store is clean and I am very happy with the service! read more

ABSOLUTE WORST CUSTOMER SERVICE ever! These people do not even have common courtesy or a respect for other human beings. We were rudely told (at 6:55, they close at 7) by a woman that we need to get there earlier...they want to be out by 7. I don't care when you want to be out by, do your job, you're OPEN until 7. Lazy, rude people. This is not my first experience with this issue. In the first week of June I showed up (after packing boxes and driving almost 20 minutes to get there) at about 6:53. The door was already locked and everything inside was closed up. The employee that was leaving had a buddy with him and gave me a shrug of the shoulders and mouthed "Oh Well" through the window. The problem seems to not be with one person but with the entire company. DO NOT TAKE YOUR BUSINESS HERE. I have tried reaching out to the owner but management blocks any kind of contact I attempt to make. These people have issues. I hope the owner reads this. read more

I have to give 5 stars for this location. I was in and out in 5 minutes. Coming here saved me some time. The guy who helped me was fast, efficient & friendly. He was even helping more than one person at a time. Talk about multi-tasking! Right when I walked in he said hi even though he was helping someone at the time. I though, ok attentive, i like that. He was able to make me copies (i know its not difficult to make copies but I love it when someone else does it for me) tape my label onto my package, weigh package & ring me up in under 5 mins. So happy I came here instead of the one down the street near Henrys market. read more

The UPS Store - Shipping Centers Near Me - Rancho Cucamonga, California

Absolutely the worst of everything! Pricing for PMB higher than other locations and owner tried to say they're all the same ($100 more). Rude when you drop off boxes and rude when you ask questions. Slow service and incompetent. Definitely not multitaskers! So WHY go here??? Not any more!!!! read more

Terrible customer service. Employees are disrespectful, lack empathy and have no sense of urgency. Went to pickup a package after getting a text that it was ready and was made to wait an additional hour and a half after my arrival because they supposedly hadn't been scanned in yet (Why send the text that it's ready for pickup in the first place if it's not?). read more

This place has consistently poor service, particularly with regard to notary services. Usually they never have their notary on-site, and one has to wait 10-20 minutes for the notary to come in from wherever he or she is at. Today, a notary was actually present ... but claimed to be "off the clock" at 4:15pm despite still being behind the counter helping another customer. I was told to come back tomorrow at 8am. Nope, no need. I'll be taking my business elsewhere, permanently. I'm not returning and I'd never recommend this location. read more