The UPS Store truly impresses. I had numerous returns to ship, and the staff went above and beyond--patient, friendly, and attentive to every detail --ensuring my labels were accurate and my returns were processed seamlessly. I value the professional, courteous demeanor of the staff and the service provided, especially in the busy environment they are required to work in. read more

DON'T USE THIS STORE! I WAS CHARGED $3.30 TO RETURN 2 VERY small packages. That had FREE return!! Both weight less than 1/4 lb. I am disabled and 70. Couldn't take them somewhere else!! read more

Jackson has always been good at customer service. I came in for a shipment and he was quick and precise. The cost was reasonable and he always makes my experience enjoyable. Plus, we have the same name! read more

They are always so helpful and very fast here too. I have been going here for years and I love it. read more

Jonathan was especially professional, kind, and used eye contact which I find very important! Everybody should be like Jonathan!

Wow this place was slammed on a Sunday. I got my fingerprints/background check done here ($87) There was a little wait but not too bad. They know what they are doing and have their regulars who do drop offs and PO BOX people. Clean and organized- solid location! read more

The UPS Store - Shipping Centers Near Me - Redding, California

Harley just saved me a lot of time and hassle, he taught me some tips and tricks for figuring out amazing returns which had been more exasperating than not. Harley's a wealth of shipping information! Thanks for the great customer service! read more

I walked right in for Notary services and got what I needed and was out the door in less than 5 - 10 minutes!

This store took advantage of the elderly. We shipped out a package that normally cost us $48.00 to ship. When we were rang up it went up to $122.33. When I asked the customer service rep why it cost more he stated the box was 2" longer. The customer rep should have suggested cutting the box down by 2" as I mentioned it was longer than I needed but the only box I had. This would have saved over $74.00. Be ware...and be prepared to be taken advantage of. read more

The service given to my husband and I was superb! Ryan was so patient and knowledgeable and quickly helped us navigate exactly what we needed. Thank you! read more

This is where I always go to send back returns from online orders. I believe $3 is a bit much to print out a single shipping label on a regular piece of paper which is why I'm only giving four stars instead of five. The service is good, although, there are times people must synchronize their watches to show up at the exact same time creating a Christmas line out the door. All in all they get the job done for my service needs. read more

very unhelpful you mean you cannot get a notarized copy of anything in California? that's what she told me. also did the silent treatment. "Well will you wait for me to tell you what I was going to say"unbelievable, very unprofessional, especially with a store thats slammed with people waiting 30 deep to mail packages. I won't come here again. Replying to UPS's reply, you are not fully informed as a real notary informed me 30 min later. Federal documents passport, etc need paperwork sent with them and the copy cannot be notarized in th US not just California. Your employee could have explained that if she had know that. Please tell your employees this. She did not offer any solution. I recommend Helen Burchfield Notary Public. read more

Sarah was the best helping me out today, from notary to freight she answered all my questions. I will always ask for her when I go in. Thank you Hilltop for the knowledge and service you provide to Redding California. read more

Amazing service here today. Super patient employees, despite one difficult male customer that was harassing the young girl working in front of a full line of others. When we made our way to the front, the girl was very pleasant and worked efficiently on our shipping and notarizing. Shoutout to the crew this morning, thank you! read more

I've been in twice and both times the place was super busy. The staff were great even with the crowd. I needed a bit extra help sending a document to them to print and they made it happen. Had to turn the document to a PDF to get it to send so they could print. So nice and helpful! So glad they are there to help. read more

This is the only UPS store in town and they know it! They milk their customers who have boxes there for more and more money. They raise their prices every year on the boxes yet they don't have enough staff or enough parking. When we first started with them 5 yrs ago the contract we signed never said anything about if you go over so many packages you will get changed extra money from every package over that allowance. After we recently renewed our box this year we are told you can now only have two people get their mail at this box. Now we either pay more money and move to a bigger box or take our two college kids (who go to college locally) off the box and keep our current box. This franchise owner is typical of the type of people in charge today, greedy and there is never enough money for them. This franchise owner needs some competition. I have used other UPS stores in two other states when I lived there and these were never their practices of milking the customer dry but there was competition in the other places so maybe that is the difference. Yes, we were told this is this franchise owner's rules per his employees at the store. Just remember people read these reviews and it can cost you customers! read more

Always a notary on sight! Even on the weekends!! Had to wait in line approximately 15-20 minutes due to the season....but was worth it.

HORRIBLE customer service. I arrived at the store at 551pm and all 3 cashiers were each only dealing with ONE person. Here's the thing, ALL of them were dealing with small talk. Sidenote, I had to use the bathroom at a restaurant in the same mall/plaza, and when I came back, the guy says "sorry we're closing up". When I explained "um I was waiting in line for 3-4 minutes and all 3 of your cashiers were engaging in small talk with one customer each, that's unfair" the guy said "sorry there's nothing we can do about it." 10/10 DO NOT RECOMMEND. Pathetic customer service. read more

Customer service is not the strong trait. While waiting in line, I observed them being quite rude to A customer who is trying to make a Nike return and having trouble pulling up the return information because the location lacks very good cell phone service. I thought to myself she's kind of snappy. I then began getting my fingerprints taken on legacy fingerprint cards. She first asked if I had ever done them before and having done them many many times I said yes. She then rudely chastised me for getting slightly out of the box on one of the prints. I acknowledged but said that they were not that picky to which she was very rude. I subsequently left and will never do business here again. I should acknowledge that they also do not have the proper equipment to do ink cards and simply use the counter. From looking at past reviews, the owners may want to take a true look into customer service levels as this is a customer service business. It looks like several have expressed concern but the owner is quick to make excuses rather then work on a solution. read more

A shout out to the UPS store in Redding! It is always busy, BUT they have plenty of people there working so usually the line goes quickly. Every time I have been in the store the staff is friendly and helpful. read more

Massive line out the door when I got there. Waited in line for awhile then when it was finally my turn they wouldn't ship my package because they didn't like my box and wanted to charge me 15 dollars for them to put my box in a box. Such BS read more

I was sending several boxes just before the end of the day on one of the hottest, triple-digit, days in Redding. I left just as they were locking up. The doors locked at exactly 6:00pm. As I started the car I noticed an elderly lady with one small box walk slowly out in the blazing heat and make her way to the door. She could barely balance the package as she pulled on the handle at 6:02pm. No luck. She began to notice the sign on the door with the times, looking confused that she had missed it. As she went to leave it suddenly opened and a girl let her in. I'm not sure who was staying a little later that night, but I can assure you I will never go anywhere else after seeing this gesture of humanity and kindness. Let's all give a few more minutes of our time to make the world a better place. Bravo UPS Store, bravo! read more

I think they do a great job considering how small they are. The parking is a nightmare a new location would be very helpful. But far as the workers go A + for them. They don't mess around. They get the job done. Thank you for your service. L Wing read more

The UPS Store - Tough as lions - Shipping Centers Near Me - Redding, California

I needed a document notarized and faxed. Seriously the best and fastest service iced experienced! Amazing!

Quick service that's very polite. Always a safe atmosphere. Reliable service. I recommend them. You pay more for their service compared to the post office, but the area is safer and better customer service. read more

The managers Danielle and Nathan are outstanding. They actually became our friends. Our local UPS was like our little office. They were kind, served with excellence, and just were wonderful. Katie was a delight today. We moved to the east coast and thought the UPS there would be the same. No! This is the best UPS on the planet. There is such a homey feeling. We love this team!!! read more

Very impressed with the service I received and felt a review was warranted. Had to have some documents notarized and Nathan went above and beyond. Not only did he catch errors in the documents but he was patient enough to have the documents resent and corrected so I could finish the notary that same visit. Never seemed impatient or irritated and have to be honest I think I would have been if I was in his shoe. read more

AMAZING SERVICE ! 10/10 making this my preferred place to ship, package , return any item I need to mail. Nathan gave me excellent customer service and support today with only 15 minutes until closing. I needed to box a small/medium sized fridge tonight (to return it tomorrow) and called UPS with the dimensions in hopes of purchasing a box that fit to size . I called up UPS and Nathan was quick to answer with his full on attention and suggested that I could use two boxes and sandwich them together to create a box that fit just right , and that they could package it tonight and I would be able to pick it up early morning tomorrow. Which fit perfectly with my schedule . Turns out Nathan was able to package it right there and then after helping me get it out of my vehicle. 10 minutes before closing time and at an affordable price ! Thank you so much! It is an experience I will never forget! ( This happened on 10/22/2020 , sorry I had forgotten to post it at the time! :) ) read more

Literally the best experience I've ever had at a UPS Store. Sarah was fantastic. Thorough, friendly, and helpful.

David has been hands down the most helpful polite and positive individual at this store. His customer service skills are remarkable and he making shipping fun and enjoyable. Thanks David I hope you receive the wages you deserve. read more

Because of their inability to scan an Amazon barcode from your phone, they charge you $2.25 in order print out a label. Pathetic.

Employees are always upbeat and ready to help the next customer. I prefer going to this location over the rest because of the excellent customer service. read more

Sarah is amazing! She is an angel. She takes such wonderful care of me each time I go in. I have had to mail around 50 or so things lately and she always greets me with a beaming smile. She's always very patient, kind, knowledgeable, efficient, and welcoming. Each time I go in I pray that she will be the one to assist me and she always is. The entire store has been wonderful to work with. I really appreciate how all of the employees go above and beyond and serve with kindness and professionalism. Thank you Redding UPS for fast wait times and always making me look like a genius while setting me up for success. read more

A someone who is very familiar with the operations of a UPS Store, having operated a high volume platinum store for 18 years, I was literally shocked at the prices they wanted to charge me to pack 3 Cutco knives. The total for just packing was $21, NOT including shipping. I politely told the associate that I thought it was a bit steep and she explained to me that was what was required if I wanted it insured. For the record, the box she was suggesting was way overkill, so i asked if she was able to use a smaller box which she declined so i suggested one that i know they carry. she told me that she could use that box, but would have to "red label" my package because it wasn't packed appropriately. "Red Labeling" isn't a UPS Store policy or procedure, so this store has made up its own rules in that regard. She made no effort to save the sale, offer a discount and gave me the option of overpaying for the packaging or having my package "red labeled". Had she offered a discount of 15% I likely would have done it and the. paid for shipping to New York totaling close to $40. Instead, I paid $10 for a large amount of bubble wrap and a box, will expertly pack the box myself and take my package directly to UPS in Anderson and save myself the $11. She lost out on at least an additional $30 from the sale and now has lost a customer. In response to your standard form response: I'm very aware that each center is individually owned and operated and that you can set your own pricing. However there are still PACE guidelines that are suggested pricing for boxes, packing materials, packing service and other services that the UPS Store offers so price gouging doesn't occur. I guess customer retention isn't a concern of yours since you're the only UPS Store in 100+ miles. So the fact that I can buy a box and bubble wrap for $10 cheaper would indicate that your pricing for packaging an 18x12x12 CUT DOWN for 3 knives is overpriced. So there was no reduction in cost for using less materials and you're charging $10 for packing service which is unheard of for a box that small. That and the fact that I asked if there was anything else that could be done and Chelsea was adamant that there wasn't, which we both know isn't true. read more

Not only are they very expensive but the two individuals that I spoke with today were very rude and belligerent. There was a long line and they were feeling the pressure of that line. They just wanted to move me in and out as fast as possible. I will not be taking anything there again. read more

Excellent service, & very courteous and professional staff. The manager Danielle was extremely helpful with a unique request. The printing, shipping & packaging services are always top notch. Highly recommended. read more

They are Making money had over fist. HORRIBLE PRICES GO TO FED EX STORE ON CHURN CREEK. they charged me 12$ to fax two pages. I still can't believe that price. I asked the guys how he could possibly justify that. And he agreed it's too high but i I guess it's the only ups store round so they can charge whatever they want. read more

I was able to get my documents printed, notarized and shipped at one place. It was a positive and quick experience. This crew has it together! read more

These guys are top notch. So friendly and almost the best part of my day when I get to go for my mail. Maybe I am laying it on thick. But really this is the swellest ups store ever and the prices are very reasonable. read more

I just wanted to say thank you to Todd and all the folks at the Redding UPS Store. We went in last night at 5:30 and needed something notarized. Todd was doing a customer in front of us who kept apologizing to us. 30 minutes later, we understood why. He did 28 signatures for them. Said it was his record. 18 prior I think he said. Every time we have been in, the folks there have always been smiling and as helpful as possible. Todd even made us a PDF and took the time to make sure it went to our email correctly. We have had times where we were frustrated with them because Amazon would not take it back through them, so we would either have to go to Kohl's, or pay to use them. I see people getting angry everywhere we go, because the businesses are understaffed and it seems to take forever. Lowe's. Walgreens, Home depot, Domino's, etc... We too are experiencing this as we can't find dog groomers to work in our shop. Put yourself in their position when the line is backed up out the door. Patience is a true virtue in our fast paced, I want it yesterday world. Thanks again guy's, and hang in there. read more