They charged me $2 to accept a USPS package that I had already paid postage on. I've never had a UPS store do that before.

Not only did the UPS store not accept responsibility for torn smashed boxes that were sent to me, i was charged $2 to TAPE the boxes for returns. The guy conducted the transaction (he didn't serve!) could not have cared less. J. Peterman , please stop using UPS! read more

The UPS Store - Shipping Centers Near Me - Richmond Heights, Missouri

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Delaney at the UPS Store 38 was soooo helpful! Her and the Ricoh Rep Gary helped us with a special gift for someone and they were very knowledgeable. Great service all around. read more

I use a lot of different UPS stores and most are very friendly and helpful. Never had a problem receiving a receipt for a drop off, except when I came to this place. The manager refused to give me a receipt for the drop off. He said use your tracking number. I then insisted he issue a simple receipt as all the other UPS stores do, and he refused and was very rude. read more

Always go here to ship. Manager (I believe) is super efficient and great with customers. It is always quick and easy with no hassles which unfortunately is a rarity now a days. He is patient with other customers who are quite high maintenance. Not sure how he does it. Other employees are all nice as well.Thanks for your help. read more

Employee was friendly enough, however don't trust the website. The website says that they offer notary services here, but they do not. Was told I could go to a bank nearby....closed...or go to another ups store several miles away. No time to get there before they closed. Wasted my time and caused my document to be delayed. Not cool ups store. It's 2019...try to keep your website accurate. read more

The workers at this location are PHENOMENAL! They helped make my first event as a new business super easy. All of my flyers and event tickets would not have been as exceptional, had I went anywhere else. Thank you all for your attention to detail and assistance! I'll be back soon. read more

This UPS store had friendly service for many years but not anymore. New owner hired rude aggressive male manager who harassed me, damaged my packages, and tried to steal one of my packages while I was signing the slips to pick them up! #MeToo read more

I arrived at this location at 5:01 and they, apparently, close at 5 on Saturdays. No big deal, but there was still a customer inside so I decided to stick around to see if I could pop my head in on her way out to ask where the closest drop box was. About 10 minutes later the employee finally looked over at me and just stared and shook his head at me. I'm not a nuisance, I'm a customer trying to ask how to most conveniently give you my business. I never make complaints, but this was just so counter to the customer service experience I've come to expect from UPS. I realize the franchises operate independently, but they still represent the UPS brand, and they don't do it well. This is just one small example of the overall subpar service I've received at this store. Only positive for me is the convenient location. But there a few Fedex stores not too far away so I'll be exploring my options. read more

Truly excellent, friendly and informed service. During the stress of moving out of college and across the country to enter the "real world," Marty and his staff were so knowledgeable on how to move my household as hassle-free and economically as possible. I would highly recommend this UPS location to anyone in need of shipping. Great, convenient location for Wash U students near Schnucks, with plenty of parking right out front. I really appreciated the kindness that came from Marty and his staff, and would not hesitate to go back. read more

Greedy jerks! They refused to take my packages and insisted that I buy a lot of unnecessary packaging from them. I called UPS and they said that franchisees often make up their own rules. I took the packages to the UPS Customer Center, 520 S Jefferson Ave, where they were received without question. Consider using the UPS Stores at Brentwood Plaza at 8816 Manchester, or near Rock Hill at 9909 Manchester - you'll find genuinely helpful staff there. read more

won't allow you to email ups labels to be printed. only receives labels via fax...who even has a fax machine anymore?!

Least trustworthy ups store around. Would not provide receipt for drop off of prepaid UPS packages. Really? That is my proof that I actually shipped it and how I get a tracking number. Nope. Can't have one! BEWARE!!!! read more

They delivered my package a day late and broken. UPS then blamed me for it! This store is particularly rude. To make matters worse, because it is a franchise, UPS headquaters offers zero assistance. Unbelieveably frustrating. UPS should be ashamed of themselves for not making this situation right. read more

The best! Marty the manager is an exceptionally knowledgeable and patient guy who truly knows all there is to know about shipping. An example of his patience is this: After working what must have been a 12 hour day, he patiently signed me up for a mailbox service at 6:45 PM, 15 minutes before closing time. The location is safe, convenient to all shopping in the plaza, and a huge plus in my life. To have safe, secure location where all my packages can be collected is huge relief, and I take my hat off to this UPS store. read more

This is the friendliest, most helpful UPS store I've been to! I go out of my way to drop off at the Richmond Heights location because the gentleman that is most often there is wonderful!!! read more

If I could give this UPS Store no stars I would. The service I received on 10/5/18 was terrible. I arrived at 6:30 p.m., which is the latest drop off time, to ship a UPS next day air envelope. I was told that the driver had just left but I might be able to catch him in the parking lot. I tried and the the truck was already gone (I believe the trucks park in the rear of the building near the service alley which is not visible when you drive in). I went back into the store and was told by the teenage clerk that "maybe if i did not wait until the last minute I would have made it on time." This employee has no idea what my schedule was and his comment was out of line and rude, especially considering the fact that I walked into the store at the advertised latest time to deliver a package and have it shipped that day. He needs to be trained on how to provide customer service. I asked if he could help me locate a UPS drop box that I could drive to that would still allow me to have it shipped that evening and he said he could not. I found a nearby UPS Drop Box that had a pick up time of 7:15 p.m. using my telephone. If I can look that up why can't a UPS employee that works at a UPS Store? The clerk was clearly more concerned with his skinny jeans and getting more tattoos than he was with providing a positive customer service experience. He would be better suited digging ditches or anything else that does not require the ability to provide positive customer service. I will not return to this store and would suggest others drive to the UPS Store at 8816 Manchester Road in Brentwood instead. read more

This is the best ups I've been to! Service is great. Big thanks to Marty who I believe is the manager. He went above and beyond for me the other day ensuring that a package going international would get there quickly and safely. We paid for it to be there in 48hrs (STL to Puebla Mexico) and it arrived in 22! So fast! Thanks for such professional and friendly service! Will def be back. read more

This is a horrible UPS! I normally have my packages rerouted, thru UPS my choice,to this one because it is near work. Well my mistake, I didn't follow the proper protocol and had them sent directly to that UPS store. They rejected my packages, well the manager did Marty Days. I am now trying to find my packages. Is it too much to ask for customer service maybe a phone call or something. At this point I am so discussed I don't ever want to use UPS again because of one really....won't call names. Don't do business here, maybe there is a better UPS franchise in the area. I see someone wrote use the one in Brentwood wish I would have known, too late. read more